warnick + onlinecommunities   73

The art of hosting good online conversations
Howard Rheingold's list of tips, first published in 1998, is still spot-on today: "Communities don’t just happen automatically when you provide communication tools: under the right conditions, online communities grow. They are gardened."
howardrheingold  onlinecommunities  communitymanagement  digitalself 
october 2016 by warnick
Death and MetaFilter
Josh Millard reflects on one of the unforeseen challenges of managing an online community: "Even on a site like MetaFilter where people tend to be a few standard deviations more decent to one another than the typical internet comments section dumpster fire, people have bad days, bad moods, bad instincts. It’s a job where you have to put up with people living through their worst moments and taking it out on you. I was ready. I knew this. But I didn’t know I’d be dealing with people dying."
joshmillard  metafilter  onlinecommunities  digitalself  death  mediumdotcom 
october 2016 by warnick
Reading the Comments
New book from MIT Press: "Online comment can be informative or misleading, entertaining or maddening. Haters and manipulators often seem to monopolize the conversation. Some comments are off-topic, or even topic-less. In this book, Joseph Reagle urges us to read the comments. Conversations 'on the bottom half of the Internet,' he argues, can tell us much about human nature and social behavior."
internetculture  comments  onlinecommunities  book 
july 2016 by warnick
The secret rules of the internet
The Verge looks at moderation policies at YouTube, Instagram, Facebook, and other behemoth sites: "The moderators of these platforms — perched uneasily at the intersection of corporate profits, social responsibility, and human rights — have a powerful impact on free speech, government dissent, the shaping of social norms, user safety, and the meaning of privacy. What flagged content should be removed? Who decides what stays and why? What constitutes newsworthiness? Threat? Harm? When should law enforcement be involved?"
internet  moderators  communitymanagement  onlinecommunities  freespeech 
july 2016 by warnick
Against “Don’t Read the Comments”
Anil Dash: "There’s a grave cost to assuming online interactivity is always awful. The burden is felt most acutely in denying opportunity to those for whom connecting to a community online may be the only way to get a foot in the door. Those underrepresented, unheard voices are the most valuable ones we lose when we throw the baby out with the bathwater and assume online comments are necessarily bad. How do we fix it? Simple: Hold platforms accountable."
anildash  comments  onlinecommunities  discourse  internetculture 
july 2016 by warnick
Archiving Our Online Communities
Too many websites just disappear, so Craig Mod and the Hi.com team deserve huge kudos for developing a 10,000-year archiving plan: "[W]e understand the moral duty we took on in creating Hi.co — in opening it up to submissions and user generated content. There was an implicit pact: You give us your stories about place, and we’ll give you a place to put your stories. This was not an ephemeral pact. Hi.co is not Snapchat. And so we do not take this moral duty lightly."
craigmod  archive  onlinecommunities  digitalhumanities 
may 2016 by warnick
Advice for the Accidental Community Manager
Jessamyn West explains some of the magic behind MetaFilter: "We have a lot of back end tools that help us ferret out scammers, make sure users aren’t abusing the edit feature, and identify which users interact most heavily with which other users. However, none of them is as important as having a moderation team that actually knows and interacts with the user population regularly, and not just in a moderation capacity."
metafilter  jessamynwest  communitymanagement  onlinecommunities 
january 2016 by warnick
How the online hate mob set its sights on me
Jon Ronson wrote a book about public shaming, which, OF COURSE, turned him into a target of public shaming. Love this metaphor: "I remembered a time I was on a beach in Scotland and a flock of terns singled me out. They circled above me for a while, and then began to dive bomb, pecking at my head."
jonronson  shaming  socialmedia  twitter  onlinecommunities  internetculture 
december 2015 by warnick
Why I Slack
Michael Lopp: "Slack is IRC. It’s a fresh coat of paint on an idea that has been around since the late 80s. The question is: why now? Why does an idea that has been around for years gain traction now?"
rands  slack  communitymanagement  onlinecommunities  tlos 
december 2015 by warnick
FiveThirtyEight's n-gram viewer for Reddit
"To get a sense of the language used on Reddit, we parsed every comment from late 2007 through August 2015 and built the tool above, which enables you to search for a word or phrase to see how its popularity has changed over time."
fivethirtyeight  reddit  textmining  language  onlinecommunities  discourse  digitalhumanities 
november 2015 by warnick
How can we fix internet comments?
New project called "Civil": "We’ve designed and built a commenting platform, a simple drop-in plugin, with basic civility in mind. Instead of blindly publishing whatever people submit, we first ask them to rate the quality and civility on 3 randomly-selected comments, as well as their own. It’s a bit more work for the commenter, but the end result is a community built on trust and respect, not harassment and abuse."
comments  internetculture  plugin  onlinecommunities  discourse 
november 2015 by warnick
This Is What Controversies Look Like in the Twittersphere
MIT Technology Review: "Many a controversy has raged on social media platforms such as Twitter. Some last for weeks or months, others blow themselves in an afternoon. And yet most go unnoticed by most people. That would change if there was a reliable way of spotting controversies in the Twitterstream in real time. That could happen thanks to the work of Kiran Garimella and pals at Aalto University in Finland."
mit  twitter  bigdata  dataviz  socialmedia  argumentation  onlinecommunities  discourse 
august 2015 by warnick
The Death of Reddit
Great analysis of the Reddit debacle by Chuq Von Rospach: "[I]f you’re running a sports bar, and you have a gang of bikers move in, you have two choices. You can either eject the bikers, or you’re running a biker bar."
reddit  onlinecommunities 
august 2015 by warnick
Massive Reddit data dump
"I have every publicly available Reddit comment for research. ~ 1.7 billion comments @ 250 GB compressed. Any interest in this?"
reddit  bigdata  internet  research  onlinecommunities 
august 2015 by warnick
The Internet's First Family
Stephen Thomas's long, beautiful love letter to MetaFilter: "MetaFilter is a venerable institution in a context—the Internet—where the phrase 'venerable institution' is only maybe just beginning to acquire a non-ironic usage."
metafilter  internetculture  onlinecommunities 
november 2014 by warnick
Just Kill All of the Comments Already
Nicholas Jackson, on the recent controversy over Gawker's commenting system: "Plenty of people have argued that comments can have value, and that publishers should invest in moderators and the development of tech-based solutions that can cut out the irrelevant and offensive. It’s interesting, though, that nobody making that argument—as far as I’ve seen—has worked as a comment moderator for a large publisher before."
comments  gawker  onlinecommunities  discourse  digitalrhetoric 
september 2014 by warnick
Research shows that if you remove anonymity, you won’t hear from most of your readers
Matthew Ingram: "[B]y requiring real names, sites may decrease the potential for bad behavior, but they also significantly decrease the likelihood that many of their readers will comment. Some may see this as a benefit — fewer comments to moderate — but it is also a risk, especially when engagement with a community of readers could mean the difference between life and death for a media outlet."
onlinecommunities  comments  anonymity  pseudonyms 
september 2014 by warnick
The Troll Slayer
Rebecca Mead profiles Mary Beard in The New Yorker: "There is an injunction among users of social media that one should not pay attention to online detractors. There is even a Twitter account, @AvoidComments, which issues monitory statements: 'You wouldn’t listen to someone named Bonerman26 in real life. Don’t read the comments.' Beard argues, instead, that comments sections expose attitudes that have long remained concealed in places like locker rooms and bars. Bonerman26 exists; his vileness should be contended with."
newyorker  profiles  marybeard  rebeccamead  onlinecommunities  comments  discourse  feminism 
august 2014 by warnick
Social Media and the "Spiral of Silence"
A new Pew report provides data to support what most of us know: "Overall, the findings indicate that ... social media did not provide new forums for those who might otherwise remain silent to express their opinions and debate issues. Further, if people thought their friends and followers in social media disagreed with them, they were less likely to say they would state their views..."
pew  socialmedia  onlinecommunities 
august 2014 by warnick
From the Porch to the Street
Frank Chimero perfectly captures my recent frustrations with Twitter: "My feed (full of people I admire) is mostly just a loud, stupid, sad place. Basically: a mirror to the world we made that I don’t want to look into. The common way to refute my complaint is to say that I’m following the wrong people. I think I’m following the right people, I’m just seeing the worst side of them while they’re stuck in an inhospitable environment. It’s exasperating to be stuck in a stream."
twitter  frankchimero  onlinecommunities  socialnetworking 
august 2014 by warnick
Why do we even need comments?
Jeff Swift speaks up in favor of internet comments: "As important as it is to have rousing debates over the kitchen table or with the TV during evening talk shows, public dialogue is the lifeblood of a democracy. Speeches, rallies, town halls, marches–all draw unique power from being in public. Even if not everyone participates, everyone has the opportunity to at least see and hear them. The same is true with internet comments."
comments  onlinecommunities  discourse  jeffswift 
july 2014 by warnick
Remember Kim Stafford? Of Course You Don't
Ben Collins tells a story that's becoming all too familiar: "She started looking for ways to stem this. There was no automatic solution. She had emailed Tumblr and Facebook, but they had given their rote responses: It was out there now. There was nothing they could do. It was in the tens of thousands of notes now and growing. Then the inevitable death threats came."
esquire  bencollins  onlinecommunities  socialmedia  mobs  casestudy 
january 2014 by warnick
Websites try to fight nasty comments, anonymity
"At its best, anonymity allows people to speak freely without repercussions. It allows whistle blowers and protesters to express unpopular opinions. At its worst, it allows people to spout off without repercussions. It gives trolls and bullies license to pick arguments, threaten and abuse. But anonymity has been eroding."
onlinecommunities  comments  communitymanagement 
january 2014 by warnick
Justine Sacco and the tweet heard around the world
Matthew Ingram: "Perhaps she should have lost her job, but what about the death threats and horrible comments left on her Instagram and Facebook pages? At what point does the behavior of those responding to the offence become more offensive than the original comment, or at least out of proportion to it?"
justinesacco  casestudy  socialmedia  twitter  onlinecommunities  mobs 
december 2013 by warnick
Justine Sacco And The Self-Inflicted Perils Of Twitter
Jeff Bercovici, in Forbes: "Justine Sacco was not the first person to get herself fired for saying something stupid on Twitter. She won’t be the last. Every medium and technology ever invented carries its own perils, but there’s something about social media in general and Twitter in particular that invites and rewards self-damaging behavior."
forbes  justinesacco  socialmedia  twitter  onlinecommunities  mobs  casestudy 
december 2013 by warnick
Is the Internet a Mob Without Consequence?
Nick Bilton provides the answer: yes. "[T]he people who threatened to rape and murder Ms. Sacco, who attacked her family and friends, aren’t held in contempt or fired from their jobs."
justinesacco  twitter  onlinecommunities  mobs  nickbilton  nytimes  casestudy 
december 2013 by warnick
Ten Points About Speech, Ducks, And Flights To Africa
Ken White makes some good points about Duck Dynasty and Justine Sacco: "The bad judgment of the PR executive does not diminish the deplorable behavior of the voyeurs, and the deplorable behavior of the voyeurs does not diminish the very bad judgment of the PR executive."
justinesacco  duckdynasty  twitter  discourse  onlinecommunities  freespeech  casestudy 
december 2013 by warnick
How subtweets are ruining Twitter
Edward Champion, in Salon: "The subtweet is Twitter’s answer to passive-aggression, which remains the great cancer of American discourse. Once you peel away the derisive snub, the subtweet ultimately reveals that the person not being explicitly referenced really matters. But isn’t there more power in completely ignoring a toxic person? Or trying to reach that person through sustained civil engagement? Instead of empowering the subtweeter, the subtweet gives power to the unnamed."
salon  twitter  subtweet  discourse  internetculture  onlinecommunities 
december 2013 by warnick
What Online Communities Can Learn From Twitter's 'Block' Blunder
Derek Powazek, in Wired: "Things worked out in the end, this time. But these are my takeaways for what companies need to consider and do differently in future — especially when changing features that affect user safety."
derekpowazek  wiredmagazine  twitter  blocking  onlinecommunities  communitymanagement 
december 2013 by warnick
Why I Shut Down the Forums
Lengthy post by Steve Pavlina about why he got out of the forum-running business: "Once the forum reached the point where I felt it could no longer hold to its vision, I decided to shut it down. Some people say this was a selfish decision. From a certain perspective, they’re right, but then they should acknowledge that it was just as selfish to create it. You can’t pick up one end of that stick without picking up the other."
forums  onlinecommunities  communitymanagement  research 
december 2013 by warnick
No Comments
Michael Erard traces the history of online comments in the NY Times: "When we complain about comments, I’ve noticed, we do so as if we’re dealing with some emanation of human nature or the lusty democratic energies of the American soul. But when I went digging into the history of the Web to find out where online comments really came from, it’s clear that they’re the consequences of what was technically feasible at a certain point and how that feasibility was subsequently implemented."
nytimes  onlinecommunities  discourse  comments  internetculture 
december 2013 by warnick
The Psychology of Online Comments
A nice review of recent research on online comments by Maria Konnikova: "Owing to the conflicting effects of anonymity, and in response to the changing nature of online publishing itself, Internet researchers have begun shifting their focus away from anonymity toward other aspects of the online environment, such as tone and content.
newyorker  onlinecommunities  comments  psychology  moderators 
november 2013 by warnick
The death and life of great Internet cities
Joe Kloc looks back at online life before Facebook: "Petsburg was just one of the 40 neighborhoods that made up the metropolis of Geocities, which, in its 15 years of existence, housed some 38 million online residents. It was arguably the world’s first and last Internet city. Were it a physical place, it would have been by far the largest urban area in the world."
internetculture  history  geocities  onlinecommunities  digitalself  3844 
november 2013 by warnick
This Story Stinks
Two researchers share their findings on the "nasty effect" in the NY Times: "The Web, it should be said, is still a marvelous place for public debate. But when it comes to reading and understanding news stories online — like this one, for example — the medium can have a surprisingly potent effect on the message. Comments from some readers, our research shows, can significantly distort what other readers think was reported in the first place."
internetculture  comments  onlinecommunities  3844 
october 2013 by warnick
No Comments
Michael Erard, in the NY Times: "when I went digging into the history of the Web to find out where online comments really came from, it’s clear that they’re the consequences of what was technically feasible at a certain point and how that feasibility was subsequently implemented. We tend to think that comments represent the culture, but in fact the distinct culture of commenting grew out of digital constraints. Given what Web users had to work with, comments were bound to get weedy."
nytimes  comments  onlinecommunities  history  internet 
october 2013 by warnick
Social Media Buttons
Interesting research from the Engaging News Project that shows how a "respect" button might work better than a "like" button.
onlinecommunities  socialmedia  comments  ux 
october 2013 by warnick
Tailoring user interfaces to elicit helpful comments
Stijn Debrouwere: "We also need to change the interfaces to guide people towards those interactions: use a like button for some stories, a poll for others, a Q&A form so readers can ask questions to the journalist for yet others, an upload field if we want people to submit additional information or photos, and so on. And, yes, a plain text area for some stories. Just not for all of them."
ux  ui  interactiondesign  interfaces  comments  onlinecommunities 
october 2013 by warnick
How to Keep Hostile Jerks from Taking Over Your Online Community
Cory Doctorow explains the origins of disemvowelling: "The advantage of this is that it leaves the words intact, but requires that you read them very slowly — so slowly that it takes the sting out of them. And ... disemvowelling part of a post lets the rest of the community know what kind of sentiment is and is not socially acceptable."
communitymanagement  trolling  onlinecommunities  corydoctorow 
october 2013 by warnick
Great story about community management by Philip Greenspun
Skip down to Case Study #4: "The result? Martin got frustrated and went away. Since I'd never served him a 'you've been shut out of this community' message, he didn't get angry with me. Presumably inured by Microsoft to a world in which computers seldom work as advertised, he just assumed that photo.net traffic had grown enough to completely tip Illustra over into continuous deadlock."
communitymanagement  onlinecommunities  philipgreenspun 
october 2013 by warnick
A Stance On Anonymity
FeverBee's guidelines for preserving anonymity in online communities while minimizing bad behavior. "Our stance is quite simple; consistent identity is more important than using a real identity."
onlinecommunities  communitymanagement  onlineidentity  comments  anonymity 
september 2013 by warnick
Rethinking Forum Software
Tim Owens reviews Discourse, a new forum tool he's using on Reclaim Hosting: "Suffice it to say, it’s extremely modern software in look and feel and it’s designed really well."
discourse  software  communitymanagement  forums  onlinecommunities 
september 2013 by warnick
Hold on loosely; or, Gemeinschaft and Gesellschaft on the web
Ted Underwood, on the Digital Humanities community (or is it society?):
Academic community doesn’t have to be impersonal, but in the immortal words of .38 Special, we need to give each other 'a whole lot of space to breathe in.'"
digitalhumanities  tedunderwood  onlinecommunities 
september 2013 by warnick
How to Disagree
Paul Graham: "If we're all going to be disagreeing more, we should be careful to do it well. What does it mean to disagree well? Most readers can tell the difference between mere name-calling and a carefully reasoned refutation, but I think it would help to put names on the intermediate stages. So here's an attempt at a disagreement hierarchy."
paulgraham  discourse  debate  argumentation  onlinecommunities  rhetoric 
august 2013 by warnick
Should Reddit Be Blamed for the Spreading of a Smear?
Jay Caspian Kang, in the NY Times: "This is what media is now, a constantly evolving interaction between reporters working for mainstream companies; journalists and writers compiling and interpreting news for online outlets; and thousands of individuals participating on their own in the gathering and assembling and disseminating of information. It’s a tremendously messy process, at times thrilling and deeply useful, and at times damaging in ways that can’t be anticipated. How it all gets straightened out, how some rules might become codified, is going to take a while."
nytimes  reddit  onlinecommunities  journalism 
july 2013 by warnick
Boing Boing kills blog comments in favor of Discourse
"Completely open-source (and still under heavy development), Discourse acts as a neat hybrid of forums and comments. It's designed to offer the most useful features of a modern discussion platform, yet remain simple to read and easy to use for everyday readers."
blogging  onlinecommunities  comments 
june 2013 by warnick
#24MAG interviews MetaFilter moderator cortex
Lots of great gems from Josh, like this one: "I’ve worked here for years, hung out here even longer, and I don’t feel like I can conclusively make an argument for how exactly it works."
metafilter  onlinecommunities  moderators  communitymanagement 
june 2013 by warnick
The Luck of the Listserve
Claire Evans: "The community engendered by the Listserve feels like a vestige from an earlier web–those decades of mailing lists, chain letters, and perpetually reinvented forms of community. It feels archaic to be greeted each day by the thoughts of a total stranger. If I ever win the lottery, I genuinely have no idea what I’d say. How often do you get a chance to speak to 20,000 strangers at once?"
thelistserve  onlinecommunities  internetculture 
june 2013 by warnick
The Guardian publishes stats on the size of their commenting community
Martin Belam identifies one of the key problems with internet comments: "At least 20% of the comments left on the Guardian website each month come from only 2,600 user accounts, who together make up just 0.0037% of the Guardian’s declared monthly audience."
guardian  comments  onlinecommunities  discourse  newspapers 
april 2013 by warnick
The kairotic nature of online scholarly community building
Great post by Cheryl Ball about Kairos and the Computers & Writing community: "[M]y academic community has always resided in the digital ether. My entire professional life is in the tubes, and I have always known people I see once a year WAY better than colleagues in the office next to mine."
cherylball  kairos  publishing  cwcon  onlinecommunities  digitalself 
february 2013 by warnick
Discourse
An interesting new platform that is attempting to improve online discussions. Looks promising.
onlinecommunities  discourse  forums  software  digitalself 
february 2013 by warnick
Press the Magic Button
Derek Powazek, with the other side of the blocking-is-bad argument: "I think the Block function on sites like Twitter and Flickr is unfortunately named. There’s something about the word—Block!—that comes across as a personal insult. And that’s too bad, because it’s basically the only tool we have to effectively manage our social experience in those communities."
derekpowazek  onlinecommunities  blocking  socialmedia 
november 2012 by warnick
Why the Block Button Encourages Fear and Threatens Community
Edward Champion: "[T]he power to block people on social media over pedantic offenses has encouraged many otherwise sharp blades to push down their capacity for tolerance and ratchet up the fear. It’s a remarkably contemptuous response to the paradoxical nature of existence." (Don't miss the comments section, where Derek Powazek provides an excellent rebuttal.)
edwardchampion  derekpowazek  socialmedia  internetculture  blocking  onlinecommunities  moderators  metafilter 
november 2012 by warnick
Unmasking Reddit's Violentacrez, The Biggest Troll on the Web
Gawker discovers the identity of a notorious Reddit user and, after confronting him, publishes the information. A fascinating, disturbing story, and an excellent piece of journalism.
reddit  casestudy  onlinecommunities  onlineidentity  research  ethos  anonymity  3844 
october 2012 by warnick
Left Alone By Its Owner, Reddit Soars
David Carr, in the NY Times: "Built on open-source software and guided by the ethos of its community, estimated by Quantcast to be 20 million users a month, it is a classic Web start-up in which opportunity seems mixed with barely controlled anarchy."
davidcarr  nytimes  reddit  onlinecommunities  startup 
september 2012 by warnick
Why do Forums work?
Great conversation on Branch about why forums continue to thrive, despite their ugliness and clunkiness.
branch  forums  onlinecommunities  research 
august 2012 by warnick
On Seeding Communities
Derek Powazek offers some wise advice for those trying to build online communities: "[M]y number one rule for community building is: Do Not Lie. The internet is very good at ferreting out liars. Community building is all about trust, and once you lose trust, it’s gone forever. Do not lie to your community. Ever."
derekpowazek  onlinecommunities  trust  ethos  communitymanagement 
august 2012 by warnick
Special Issue for the Fibreculture Journal: The Politics of Trolling and the Negative Space of the Internet
I can't decide what to make of this CFP: "What are the consequences to seeing trolling and other forms of affective behaviour as the norm, rather than the aberrant?"
fibreculture  cfp  trolling  onlinecommunities 
august 2012 by warnick
What the WELL's Rise and Fall Tell Us About Online Community
Howard Rheingold reflects on the WELL: "[T]he beating heart of community can thrive among people connected by keyboards and screens as well as those conducted over back fences and neighborhood encounters."
howardrheingold  thewell  onlinecommunities  atlanticmonthly 
july 2012 by warnick
What If Social Networks Just Aren’t Profitable?
Derek Powazek: "Every community-based site in the history of the web has essentially been a stab at creating a social network. Most of them fail as businesses, with the rare exception of small, lucky communities that become self-sufficient but not exactly prosperous. What if that’s just the way it is?"
onlinecommunities  socialnetworking  internetculture 
july 2012 by warnick
Wattpad
Online community for self-published fiction.
books  publishing  storytelling  onlinecommunities 
may 2012 by warnick
The Trouble With Popularity
Jeff Atwood explains why good moderators are essential to the success of online communities: "This is why community moderators have real power; they need that power to intervene, educate, and refocus the community’s exuberance on more substantive content."
jeffatwood  stackexchange  onlinecommunities  moderators  research 
february 2012 by warnick
Comments Commentary
Matt Gemmell compiles the commenting policies of several bloggers, along with their rationale for deciding whether to turn comments on or off. His conclusion: "Whether you allow comments on that prospective post is a matter for you, and you alone. Your blog is what you want it to be, and no-one can tell you that it has to be a discussion."
mattgemmell  blogging  comments  onlinecommunities 
january 2012 by warnick
Trolls
Paul Graham discusses the history of trolling and explains some of the strategies he uses at News.YC to prevent it. I like this bit: "If you disagree with something, it's easier to say "you suck" than to figure out and explain exactly what you disagree with. You're also safe that way from refutation. In this respect trolling is a lot like graffiti. Graffiti happens at the intersection of ambition and incompetence: people want to make their mark on the world, but have no other way to do it than literally making a mark on the world."
paulgraham  trolling  onlinecommunities  digitalrhetoric 
december 2011 by warnick
Dirtiest Web Jobs Increasing With Outrageous Spontaneous Expression: Tech - Bloomberg
Bloomberg Business Week on online community managers: "A lethal combination of anonymity, opinion and the safety of typing from a remote location all but guarantees that comment forums get out of hand, falling prey to the Hobbesian tirades of the Web’s most nasty, brutish and vocal denizens — hence, the increasing need for moderators ... to intervene and sanitize sites’ comment boards."
onlinecommunities  digitalrhetoric  communitymanagement  moderators  metafilter 
december 2011 by warnick
Overthanking a plate of injokes
Josh Millard explains how one online community's injoke ("overthinking a plate of beans" on MetaFilter) made its way into another online community (Glitch), with hilarious results.
joshmillard  metafilter  glitch  onlinegames  onlinecommunities  injokes  internetculture 
october 2011 by warnick
Glitch's Community Guidelines
Great rules for participating in an online community. Or, really, any community. "Avoid assuming bad intentions in other players: some of them will think differently than you; or English might not be their first language; or their kid will have spilled a glass of milk on the cat a second ago; or they might not understand the particular nuances with which you play. Or … who knows? A willingness to forgive will go a long way, especially when directed towards new players who might not yet have fully learned what effects their actions have on others."
communityguidelines  onlinecommunities  research  glitch 
october 2011 by warnick
If your website's full of assholes, it's your fault
Sage advice from Anil Dash: "How many times have you seen a website say 'We're not responsible for the content of our comments.'? I know that when you webmasters put that up on your sites, you're trying to address your legal obligation. Well, let me tell you about your *moral* obligation: Hell yes, you are responsible. You absolutely are. When people are saying ruinously cruel things about each other, and you're the person who made it possible, it's 100% your fault. If you aren't willing to be a grown-up about that, then that's okay, but you're not ready to have a web business. Businesses that run cruise ships have to buy life preservers. Companies that sell alcohol have to keep it away from kids. And people who make communities on the web have to moderate them."
anildash  onlinecommunities  internetculture  comments 
july 2011 by warnick
The Blogfather
Great interview with MetaFilter's founder, Matt Haughey, in the Willamette Weekly. "Anonymous speech—like whistle-blowing—definitely has a role in society, but any time you introduce anonymity people can freely be assholes."
metafilter  interviews  matthaughey  onlinecommunities 
july 2011 by warnick
A 5-minute framework for fostering better conversations in comments sections
Matt Thompson interviews NPR’s Eyder Peralta and MetaFilter’s Jessamyn West about online community management.
onlinecommunities  communitymanagement  metafilter 
march 2011 by warnick

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