Why Amazon is eating the world | TechCrunch
If Amazon Connect is a complete commercial failure, Amazon’s management will have a quantifiable indicator (revenue, or lack thereof) that suggests their internal tools are significantly lagging behind the competition. Amazon has replaced useless, time-intensive bureaucracy like internal surveys and audits with a feedback loop that generates cash when it works — and quickly identifies problems when it doesn’t. They say that money earned is a reasonable approximation of the value you’re creating for the world, and Amazon has figured out a way to measure its own value in dozens of previously invisible areas.
business  amazon  BETC 
9 weeks ago
The Cost of Doing Nothing « LRB blog
This is the problem, we've not made the case that open source / platforms is a rational alternative to this:

In the hospital over the road from where I work, IT staff try to maintain and support something like 350 different computer systems, navigating a variety of different contracts with a diverse range of suppliers. It isn’t sustainable. The rational thing to do would be to procure a single integrated system that supports most of the hospital’s essential functions. Only a handful of US companies can meet the requirements of the tendering process for such a system. It isn’t clear that any can do so on terms that the trust can afford. But look what happens if nothing is done.
10 weeks ago
The Problem With Facts
"Andrew Lilico, a thoughtful proponent of leaving the EU, told me during the campaign that he wished the bus had displayed a more defensible figure, such as £240m. But Lilico now acknowledges that the false claim was the more effective one. “In cynical campaigning terms, the use of the £350m figure was perfect,” he says. “It created a trap that Remain campaigners kept insisting on jumping into again and again and again.”

Quite so. But not just Remain campaigners — fact-checking journalists too, myself included. Th"
from instapaper
11 weeks ago
Lessons we accidentally learned while running a design shop
The truth is, when we start a project, we have absolutely no idea what to do. What we have is a process for finding out. A process which has worked time and time again. The design shops who walked into the pitch meeting with ideas are idiots. They have absolutely no idea if those ideas are right.
BETC  from instapaper
12 weeks ago
Warren Ellis: 'Now everything is insane and I’m loving it'
“Traditional storytelling structures aren’t especially necessary in comics – it’s what’s kept people with genuinely avant garde leanings working in commercial comics for so long,” he says. “Even in what we call the ‘mainstream’ end of the field, where the superheroes live, the medium remains remarkably plastic.”
Stories  story  marketleader  from instapaper
12 weeks ago
Introducing ChooseCare | Capita
"the dashboard is the main hub"
april 2017
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