How Slack will break the SaaS pricing model as we know it… for the better — Medium
After attending SaaStr annual two weeks back , I returned to NYC with two big takeaways.
collaboration  pricing 
2 days ago
How Microsoft's human resources culture drove away talent | Technology | The Guardian
Jean-Louis Gassée: Ill-conceived HR policies can pitch staff against one another like rats in a cage, resulting in fights, horse trading and backstabbing
2 days ago
Plans, Details, Dates, and The Future | Naga
Before development starts on a new bit of work, you should be building prototypes and doing user testing with them. This always results in some changes to the plan, and often results in rather large charges. You can’t plan what these changes will be: you don’t know until you’ve done your user testing.
roadmap  research 
3 days ago
Old-Fashioned Play Builds Serious Skills : NPR
Elaborate toys, busy schedules and the demise of recess have left children with fewer opportunities for imaginative play — and it shows. Researchers say changing the way children play has changed their emotional and cognitive development.
3 days ago
What Blogging Has Become - The Atlantic
The glittering dream of ten thousand bloggers, each with their own URL and each remixing the news for their own audience — that curious ideal pitched between libertarianism and progressivism — has led to this.
writing  publishing 
3 days ago
Basics, please by Alex Maughan – Designer
Why are so many of us willing to neglect the basics while spending huge amounts of time and money on fancy non-essentials?
features  simplicity 
3 days ago
Save, Share, Revisit | Mozilla UX
In early January, we conducted user research to refresh our understanding of how people save, share, and revisit content with the goal of building our ...
content  sharing 
5 days ago
Archive Fever — The Message — Medium
What is our insane compulsion to collect and hoard?
5 days ago
Emotional Design Fail: Divorcing My Nest Thermostat
I was a proud Nest early adopter: It saved energy, and showed me the savings. In an emotional-design fail, it let me down: behaviorally, reflectively, and finally viscerally.
5 days ago
Making sense of customer feedback - Inside Intercom
What customer feedback should you listen to, how do you go about making sense of it and how do you turn into something that informs your product roadmap?
5 days ago
On meta-design and algorithmic design systems
The rise of the meta-designer, and the use of algorithmic design systems.
design  systems 
5 days ago
Everyday IA — Medium
Information architecture literacy is required for anyone who designs anything.
5 days ago
Silicon Valley Could Learn a Lot From Skater Culture. Just Not How to Be a Meritocracy | WIRED
The last time skateboarding was a healthy model, the Macintosh did not exist. 1983 was the year skate culture drove a stake through my heart.
5 days ago
A DIY Survival Guide for the Zombie Apocalypse
Check out our list of DIY tips and tutorials for surviving the zombie apocalypse.
10 days ago
LukeW | Mobile Design Details: Just In Time Education
LukeW Ideation + Design provides resources for mobile and Web product design and strategy including presentations, workshops, articles, books and more on usability, interaction design and visual design.
10 days ago
The Epidemic of Facelessness - NYTimes.com
The anonymous communication social media creates both provokes and mitigates our inherent capacity for monstrosity.
empathy  socialmedia 
11 days ago
The Art of Questioning as a UX Skill - UX Movement
Put more simply, clients often assume that they are exactly like their customers. An easy technique to challenge this assumption is inverting the statement. “We know our customers want to do XYZ…” becomes “How do we know our customers want to do XYZ? Why are they coming here in the first place?” When you invert your assumption statements, you can start the “Why” portion of the framework and challenge existing paradigms. Your goal is to derive solutions from a solid knowledge of underlying factors. From my experience, the “Why” is least clear to most clients and the most overlooked.
12 days ago
How to Teach Google What a Story Is - The Atlantic
Deep inside Google, a small team has been trying to solve a problem that's easy for any schmuck around the watercooler but frighteningly difficult for the world's most data-rich company: telling a story.
13 days ago
Museum Rules: Talk Softly, and Carry No Selfie Stick - NYTimes.com
Institutions including the Metropolitan Museum of Art and the Hirshhorn Museum and Sculpture Garden have begun to adopt rules against this enhanced form of picture taking.
13 days ago
Don’t try to cure anxiety: we need it – Charlie Kurth – Aeon
Since ancient times philosophy has tried to cure us of anxiety. But worry is an important part of being a moral person
14 days ago
Google boss warns of 'forgotten century' with email and photos at risk | Technology | The Guardian
Piles of digitised material – from blogs, tweets, pictures and videos, to official documents such as court rulings and emails – may be lost forever because the programs needed to view them will become defunct
16 days ago
How One Stupid Tweet Blew Up Justine Sacco’s Life - NYTimes.com
The unique 21st-century misery of the online shaming victim.
socialmedia  shaming 
16 days ago
Don't Say 'Cyclists,' Say 'People on Bikes' - CityLab
A group of Seattle-based safer streets advocates say they've been able to foster a much more civil debate by changing up the language they use.
biking  language 
18 days ago
FAQs are the dinosaurs of web navigation | Gerry McGovern
The very purpose of classification, navigation and search is to deal with customers’ frequently asked questions (FAQs)
19 days ago
From 0 to $1B - Slack's Founder Shares Their Epic Launch Strategy
The biggest challenge was learning how to sell a product to teams, not individuals. “For most companies, the hard thing is making the product work well enough to convince a single person at a time to switch to it,” Butterfield says. Take Dropbox, for example: A person tries it on a couple of devices, likes it, and commits to spending a few bucks a month for it. “We have to convince a team, and no two teams are alike.”

From job functions to group sizes to whole companies, Slack’s teams run the gamut. But there was one thing Butterfield ran into pretty consistently. When it comes to selecting a team-collaboration tool, every member has a veto — multiplying the product's risk of rejection. “If one engineer at a startup tries Slack and says, ‘I hate it. I am not going to use this,’ that’s it for us. We won’t get evaluated.”
slack  productstrategy  prdmgmt 
22 days ago
How Real Are Facebook Friendships? - The Atlantic
She describes how, over the first few months of 2011, she analyzed her Facebook use and the “friends” she had accumulated. “I found some of my Facebook friends [who] I’d never met and then a few I wasn’t speaking to in real life,” Hollander said. “There were ex-lovers with new partners, ex-partners of good friends, art dealers, curators, people from high school I hadn’t seen in over 20 years. And I asked myself, I communicate with them, but am I really friends with all of them?” So, she decided to “use the only tools [she] know[s]”—a film camera and a tripod—and set out to visit all 626 of her Facebook “friends” at their homes to take formal portraits of them.
facebook  friendship  socialmedia 
24 days ago
Cultures of Code
Programmers today are intensely partisan in their choices of programming languages, yet interest in the underlying principles seems to have waned. Two years ago I attended a lunch-table talk by a young graduate student who had turned away from humanities and business studies to take up a new life designing software. She had fallen in love with coding, and she spoke eloquently of its attractions and rewards. But she also took a swipe at the traditional computer science curriculum. “No one cares much about LR(1) parsers anymore,” she said, referring to one of the classic tools of language processing. The remark saddened me because the theory of parsing is a thing of beauty. At the very least it is a historical landmark that no one should pass by without stopping to read the plaque. But, as Edith Wharton wrote, “Life has a way of overgrowing its achievements as well as its ruins.”
development  programming 
25 days ago
The office cubicle: Inside the box
His ideas culminated in the first modular office system, the “Action Office 2”, in 1968. At that time many firms put managers in offices and their subordinates in open “bullpens”, at pedestal desks lined in rows. Now this space could be broken up by vertical panels that slotted together in many ways. Propst suggested giving each worker a clamshell arrangement that offered both privacy and a view, and equipping it with desks of different heights. Areas for informal meetings and coffee could be created. The possibilities were endless.

Best, Propst believed, would be to join the panels at 120º angles. But his customers realised that they could squeeze more people in if they constructed cubes. A rigid 90º connector was therefore designed to join a panel to one, two or three more. Thus was born the cubicle, and Propst came to be known as its creator. He was horrified.
culture  office 
25 days ago
“God is in the details.” — Medium
But it’s those little things, the tiny minutia of detail, that ultimately make beautiful products, and beautiful houses.

Unfortunately, when I refer to the “details” in product design, I’m not talking about obvious design things; like colours, drop-shadows or placement. Instead I’m referring to something harder to define; experience and subconscious patterns that help the user feel more at-ease with an interaction. That detail might come in the form of a change in cursor, a “down” style for a button, or a helpful animation.

Whatever form that detail takes, I’ll bet that it wasn’t designed in Photoshop, or included in even the most detailed spec document. It’s the details that fall outside of titles like UX, or UI. It’s interaction detail that can only be found after using a product for real, then dedicating solid design and engineering time to building.
simplicity  details 
25 days ago
The Dumbest Idea In The World: Maximizing Shareholder Value - Forbes
There is only one valid definition of a business purpose: to create a customer. Peter Drucker, The Practice of Management “Imagine an NFL coach,” writes Roger Martin, Dean of the Rotman School of Management at the University of Toronto, in his important new book, Fixing the Game, “holding a press conference on [...]
business  markets 
4 weeks ago
Why Do Managers Hate Agile? - Forbes
The vertical world of "management" and the horizontal world of "Agile" are incompatible.
agile  management 
4 weeks ago
Never trust a corporation to do a library’s job — The Message — Medium
As Google abandons its past, Internet archivists step in to save our collective memory.
archive  history 
4 weeks ago
AP's 'robot journalists' are writing their own stories now | The Verge
Minutes after Apple released its record-breaking quarterly earnings this week, the Associated Press published (by way of CNBC, Yahoo, and others) "Apple tops Street 1Q forecasts." It's a story...
automation  journalism 
4 weeks ago
Netflix’s Secret Special Algorithm Is a Human - The New Yorker
“Of course, there is a big difference between using data in combination with intuition and relying entirely on an algorithm—the decision-making equivalent of Siri finding gas stations near you. I don’t think anyone—Netflix, Mitt Romney—makes big decisions that way. As Chris Kelly, the C.E.O. of Fandor, an indie-film Internet channel told me, “It just isn’t true that you can rely on data completely.” Even Google, the champion of algorithms, employs substantial human adjustments to make its search engines perform just right. (It cares so much about this that Google claims First Amendment protection for its tweaks.) I do not doubt that companies rely more on data every day, but the best human curators still maintain their supremacy.”

Netflix’s Secret Special Algorithm Is a Human - The New Yorker
via Instapaper
netflix  bigdata  algorithms 
4 weeks ago
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