mjtsai + dhh   314

Twitter
"But Wacom’s request made me pause. Why does a device that is essentially a mouse need a privacy policy? I wondered", https://t.co/yR2Kmb8xEb

— DHH (@dhh) February 5, 2020
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17 days ago by mjtsai
Twitter
Sergey Brin knew of this danger! The original paper explaining Google spelled it out in utterly plain terms: "Advertising income often provides an incentive to provide poor quality search results". (h/t @michael_nielsen) https://t.co/RFPQnyTTXl pic.twitter.com/R9SS7Min8g

— DHH (@dhh) January 21, 2020
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4 weeks ago by mjtsai
Twitter
The misconception of antitrust law is that "raising prices" has to mean "end user pays more money". You can also raise prices by forcing companies reliant on the monopoly index to pay more. Which in turn raises the cognitive cost of users to steer clear of the misdirection.

— DHH (@dhh) January 21, 2020
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4 weeks ago by mjtsai
Twitter
And because of their duopsony power, they're also able to enforce truly draconian and capricious rules in the App Store. With zero fear that app makers will be able to go anywhere else. This is a complete market failure, and regulation is urgently needed.

— DHH (@dhh) January 15, 2020
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5 weeks ago by mjtsai
Twitter
The fact that Apple has been able to sit pretty taking an outrageous 30% cut of all paid apps for years on end is all the evidence you need. Apple has in effect colluded with Google through their duopsony on native mobile apps to keep the prices exorbitantly high.

— DHH (@dhh) January 15, 2020
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5 weeks ago by mjtsai
Twitter
This is a great point. SEO is a waste of time if you’re just jockeying for position of page 4. Google is now a paid catalogue with a deprecated search engine attached for PR purposes. https://t.co/qf8pplhmWj

— DHH (@dhh) December 14, 2019
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10 weeks ago by mjtsai
Twitter
Programmers spend far too much time worrying about whether their stack will scale up, and far too little addressing the real danger of whether it can scale down. Small teams bet – and lose! – the farm on big tech solutions to banal problems all the fucking time.

— DHH (@dhh) December 3, 2019
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11 weeks ago by mjtsai
Twitter
This is a 5-year old talk on using Monads in Ruby by @tomstuart that's absolutely wonderful. Would very much like to see Rails take better use of this pattern. Especially Many with Active Record relations. https://t.co/EnBaBssQxU

— DHH (@dhh) December 3, 2019
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11 weeks ago by mjtsai
Twitter
I gotta say that the MBP16 + an iPad for an extra screen does a passable impression of the experience you get from the 27" iMac. Not quite there, but not that far off either.

— DHH (@dhh) December 1, 2019
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11 weeks ago by mjtsai
Twitter
I've been typing on the new MacBook Pro 16" for over a week now. It's really, really good. I've come to the conclusion that much of the reason I stopped using laptops was just that I didn't like the keyboard. Also, that battery lasts forever.

— DHH (@dhh) November 29, 2019
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12 weeks ago by mjtsai
Twitter
We once again proved that if Twitter is great for starting a beef, podcasting is so much better at digesting it. My conversation with @dteare about the $200m in VC for 1pw is going to be out on December 3rd. Thanks Dave ✌️ https://t.co/Dup5vcW5Yj

— DHH (@dhh) November 21, 2019
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november 2019 by mjtsai
Twitter
So many software companies are stuck on a ticket treadmill working a never-ending backlog. When those companies look at Basecamp, they think, "this can't work for software development?!", because it's not a ticket feeder. Heads explode when I tell them we do everything in BC...

— DHH (@dhh) November 19, 2019
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november 2019 by mjtsai
Twitter
There are parts of the cloud that make straight economic sense for us, like file storage, but there are still areas of our setup that just don't add up. Like big beefy database servers. They're possible in the cloud, just redonkulously expensive. You gotta ask WHY on cloud.

— DHH (@dhh) November 19, 2019
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november 2019 by mjtsai
Twitter
Where the new keyboard really shines is at an angle. When laying down, propping the computer up on your legs, I never had a good experience with the butterfly keys, even when they worked. The extra travel on the scissor keys just makes it a precise pleasure.

— DHH (@dhh) November 19, 2019
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november 2019 by mjtsai
Twitter
So what I really want is this great keyboard (it's even better than the Surface Laptop 3 one I really liked a while back!), but in a 12-13" form factor. But that just makes me pissed that I ALREADY HAVE A 13" MBP, it's just broken because of that shitty butterfly keyboard.

— DHH (@dhh) November 18, 2019
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november 2019 by mjtsai
Twitter
My main complaint about this MacBook is just how damn big it is! 16" is probably great for video producers, graphic artists, maybe musicians too, but for a software developer, it's an odd size. Not big enough to layout editor + terminal/browser, so space barely better than 13".

— DHH (@dhh) November 18, 2019
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november 2019 by mjtsai
Twitter
It's not quite as good as the freestanding Magic Keyboard, but it's really close. I don't even mind the Touch Bar, now that we have a dedicated ESC button and a dedicated fingerprint sensor. The slight annoyance changing brightness/volume is almost offset by the emoji bar 😄

— DHH (@dhh) November 18, 2019
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november 2019 by mjtsai
Twitter
I've been typing on the new 16" MacBook Pro for a few days, and the sense of relief is intense. The relief that Apple, as stubborn and arrogant as they were for four years, would finally admit to the failure of the butterfly design. And they did. THE NEW KEYBOARD IS GOOD!

— DHH (@dhh) November 18, 2019
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november 2019 by mjtsai
Twitter
I think you need to read up on what “venture capital” means. It’s the force of capital that pushes you towards growth above all, as it seeks the maximum return through a liquidity event. Our deal had none of that, didn’t fund the business. Did you even read the piece?

— DHH (@dhh) November 14, 2019
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november 2019 by mjtsai
Twitter
If you’re starting a new software company, please don’t look at this path as some sort of shining, singular measure of success. Taking $200m of other people’s money is a yoke that binds you to a very specific, often very compromised, destination. https://t.co/zgTkN6ZI0e

— DHH (@dhh) November 14, 2019
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november 2019 by mjtsai
Twitter
So sad to read this 😢. Whenever I read about a software service I like hopping on the venture capital train to unicorn-ville, I fully expect them to go to shit. 1PW now need to beome a many billion dollar company OR DIE TRYING. That usually lead to desperate/shitty decisions. https://t.co/HRQHTjZx4a

— DHH (@dhh) November 14, 2019
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november 2019 by mjtsai
Twitter
This is so key. Trying to deduce a meaningful history of decisions and assumptions from chat logs is basically impossible. Chat FEELS like writing, but it’s far more like talking. Fine if you were there, but otherwise not very useful. https://t.co/jkNZZ1i72O

— DHH (@dhh) November 14, 2019
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november 2019 by mjtsai
Twitter
“The biggest complaint most developers have with Stadia is the fear that Google is just going to cancel it”, what? Google cancel a service that might reach popularity but not hyper growth??! 😂 #RipGoogleReader #RipEveryGoogleMessagingAppEver https://t.co/3xRj0gortt

— DHH (@dhh) November 14, 2019
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november 2019 by mjtsai
Twitter
“Google, however, has been quick to claim that it won’t sell checking account financial data to advertisers, and it added that it doesn’t currently use Google Pay data for advertising purposes”, pipeline: “won’t use data” 🔜 “doesn’t currently” 🔜 “does” https://t.co/WcIsBfuOCI

— DHH (@dhh) November 13, 2019
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november 2019 by mjtsai
Twitter
What I'm less happy about is the fact that they continue to deny and deflect on the root cause. A more humble, mature, and kind Apple would have taken THAT crisis as an opportunity to turn the page, and actually own their mistakes. We want Apple to succeed! But only by doing righ

— DHH (@dhh) November 13, 2019
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november 2019 by mjtsai
Twitter
In other Apple news, I'm happy that they've finally accepted defeat with the butterfly keyboard! The new 16" MacBook has reverted to scissor-style keys, A PHYSICAL ESC BUTTON!!, and a fixed arrow key arrangement. Halle-fucking-lujah! https://t.co/SXpoENxOi3

— DHH (@dhh) November 13, 2019
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november 2019 by mjtsai
Twitter
The best use of the platform and privilege that Jamie and I have is to make a scene, but then to make space. Listen to the women, the researchers, and the experts who've been studying algorithmic bias for years. https://t.co/nzHewv7EGm

— DHH (@dhh) November 13, 2019
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november 2019 by mjtsai
Twitter
Jamie: "I hear the frustration of women and minorities who have already been beating this drum loudly and publicly for years without this level of attention. I didn’t wish to be the subject matter that sparked these fires, but I’m glad they’re blazing." https://t.co/pmc22kMvIs

— DHH (@dhh) November 13, 2019
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november 2019 by mjtsai
Twitter
"It seems that Goldman built the black box, and Apple is just renting it.. Fine, sure, yes, Goldman is in the credit-assessment business and Apple isn’t. But … couldn’t Apple be? Like, Apple is quite good at building boxes that contain computer software, no?" 🔥 via @matt_levine pic.twitter.com/4qEbLuSX9L

— DHH (@dhh) November 13, 2019
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november 2019 by mjtsai
Twitter
Google’s monopoly in search makes their encouragement of brand squatting worse, but Apple is getting in on the same action in the App Store. I guess that pivot to services in pinching their ethics in multiple places at the moment 😬 https://t.co/gxhIcVLkdu

— DHH (@dhh) November 13, 2019
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november 2019 by mjtsai
Twitter
Similar to EU’s GDPR A22: “The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her” https://t.co/wlG9D1YFSl

— DHH (@dhh) November 13, 2019
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november 2019 by mjtsai
Twitter
Seems like the @AppleCard may already have violated existing @CFPB regulations when they failed to detail specific reasons of denial when Jamie requested an increase in the credit limit. Apparently it’s already not allowed to simply blame THE ALGORITHM? (cc @NYDFS) https://t.co/1xrXbnhBtT

— DHH (@dhh) November 13, 2019
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november 2019 by mjtsai
Twitter
And Google of course does nothing. We filed for trademark protection three months ago, which they granted (so ads can't use our TM in their ad text), but they simply refuse to enforce their own policy. Of course. Because they make more money doing nothing!

— DHH (@dhh) November 12, 2019
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november 2019 by mjtsai
Twitter
This is frustrating. We'd so much rather spend our money providing Basecamp for free for personal use than pay the Google tax to defend against predatory, VC-boosted ads squatting on our brand. *sigh* pic.twitter.com/X0QsY9sKIY

— DHH (@dhh) November 12, 2019
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november 2019 by mjtsai
Twitter
"Apple Card completely rethinks everything about the credit card.. It represents all the things Apple stands for. Like simplicity, transparency, and privacy." - I couldn't make this up! This is literally the top pitch on the @AppleCard marketing page. https://t.co/v4CwXtSVsP

— DHH (@dhh) November 12, 2019
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november 2019 by mjtsai
Twitter
Seriously, @tim_cook, could you at least stop advertising that this is a new kind of card “Designed by Apple, not a bank”? You keep hiding behind a bank. It’s time to rewrite the Apple crisis manual. Deny, delay, deflect, and delegate is tired. Be a better 🍎

— DHH (@dhh) November 11, 2019
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november 2019 by mjtsai
Twitter
Then hear this: 1) Applicants must have full visibility of the inputs to your algorithm, 2) The weight of each input must be disclosed, 3) They must be able to correct faulty data, 4) Your reps must be able to explain the algorithm. No more damage-control PR, just results please.

— DHH (@dhh) November 11, 2019
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november 2019 by mjtsai
Twitter
Apple likes to promote that their card was "Created by Apple, not a bank". So please, stop with the "THIS IS GOLDMAN'S FAULT" shit. The card is called THE APPLE CARD. Sending out GS spokespeople to deflect on their responsibility and ownership is cowardly. Do better. pic.twitter.com/NUUmdjWsPB

— DHH (@dhh) November 11, 2019
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november 2019 by mjtsai
Twitter
They delegated the most central question of the entire product – CAN I USE THIS? – to a status-quo player with a checkered moral past. That's just a bad deal. And the consequences of that errant thinking are coming due now.

— DHH (@dhh) November 11, 2019
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november 2019 by mjtsai
Twitter
Apple seriously misjudged the risk to its brand by getting into the credit business. When you tell someone they're not eligible for credit, you're literally telling them they're "not worthy". That's going to suck in all cases, but when they're then also wrong, hell's fury comes.

— DHH (@dhh) November 11, 2019
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november 2019 by mjtsai
Twitter
It would also help tremendously if credit institutions were forced to publish transparency reports. Who are getting credit? How much credit are they allowed? Right now we are forced to compare anecdotes on social media. The companies have this data. Let’s see it!

— DHH (@dhh) November 10, 2019
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november 2019 by mjtsai
Twitter
Apple and Goldman Sachs have both accepted that they have no control over the product they sell. THE ALGORITHM is in charge now! All humans can do is apologize on its behalf, and pray that it has mercy on the next potential victims. https://t.co/LFyPYbtRlh

— DHH (@dhh) November 10, 2019
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november 2019 by mjtsai
Twitter
This is also a good one. Our apparent discrimination is a product of a proprietary algorithm. There will be no recourse, no accountability because any review of our biases and processes is an invasion of our business privileges. https://t.co/uwKblqW0UI

— DHH (@dhh) November 9, 2019
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november 2019 by mjtsai
Twitter
To be fair, this is an even more egregious version of the same take. THE ALGORITHM is always assumed to be just and correct. It’s verdict is thus predestined to be a reflection of your failings and your sins. https://t.co/BF4BWubpkl

— DHH (@dhh) November 9, 2019
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november 2019 by mjtsai
Twitter
What’s even worse is how complete and unquestioned the faith of these Apple reps were in the wisdom of THE ALGORITHM. To be point of essentially credit shaming my wife, assuming her score must have been lower than mine, and roping us into a TransUnion shakedown to check.

— DHH (@dhh) November 8, 2019
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november 2019 by mjtsai
Twitter
Apple has handed the customer experience and their reputation as an inclusive organization over to a biased, sexist algorithm it does not understand, cannot reason with, and is unable to control. When a trillion-dollar company simply accepts the algorithmic overlord like this...

— DHH (@dhh) November 8, 2019
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november 2019 by mjtsai
Twitter
So nobody understands THE ALGORITHM. Nobody has the power to examine or check THE ALGORITHM. Yet everyone we’ve talked to from both Apple and GS are SO SURE that THE ALGORITHM isn’t biased and discriminating in any way. That’s some grade-A management of cognitive dissonance.

— DHH (@dhh) November 8, 2019
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november 2019 by mjtsai
Twitter
So let’s recap here: Apple offers a credit card that bases its credit assessment on a black-box algorithm that 6 different reps across Apple and GS have no visibility into. Even several layers of management. An internal investigation. IT’S JUST THE ALGORITHM!

— DHH (@dhh) November 8, 2019
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november 2019 by mjtsai
Twitter
So obviously we both furiously signup for the fucking $25/month credit-check bullshit shakedown that is TransUnion. Maybe someone stole my wife’s identity? Even though we’ve verified there was nothing wrong previously. Guess what: HER CREDIT SCORE WAS HIGHER THAN MINE!!!

— DHH (@dhh) November 8, 2019
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november 2019 by mjtsai
Twitter
She spoke to two Apple reps. Both very nice, courteous people representing an utterly broken and reprehensible system. The first person was like “I don’t know why, but I swear we’re not discriminating, IT’S JUST THE ALGORITHM”. I shit you not. “IT’S JUST THE ALGORITHM!”.

— DHH (@dhh) November 8, 2019
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november 2019 by mjtsai
Twitter
I bubbled this up through two layers of management when it first happened. Was promised a review. All I got was the same nonsense back. No info into the determination, no opportunity to present evidence, just brushed off with a “check back in 6 months”.

— DHH (@dhh) November 8, 2019
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november 2019 by mjtsai
Twitter
My wife has an impeccable credit score. And if the card is called the fucking APPLE CARD then Apple better take some responsibility for the sexist, black-box credit evaluation.

— DHH (@dhh) November 7, 2019
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november 2019 by mjtsai
Twitter
The @AppleCard is such a fucking sexist program. My wife and I filed joint tax returns, live in a community-property state, and have been married for a long time. Yet Apple’s black box algorithm thinks I deserve 20x the credit limit she does. No appeals work.

— DHH (@dhh) November 7, 2019
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november 2019 by mjtsai
Twitter
“Sift knew, for example, that I’d used my iPhone to order chicken tikka masala, vegetable samosas and garlic naan on a Saturday night in April three years ago. It knew I used my Apple laptop to sign into Coinbase in January 2017 to change my password...” https://t.co/ieCjjhHamz

— DHH (@dhh) November 5, 2019
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november 2019 by mjtsai
Twitter
Until Apple figures out their laptop shit, this is the best computer they sell. They last forever too. In Spain I'm still running a 2014 iMac 5K with no urgency to upgrade. No, it doesn't move, but pair this with an iPad Pro on the go, and you might not miss that MBP! pic.twitter.com/uDtSdhJbbv

— DHH (@dhh) November 4, 2019
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november 2019 by mjtsai
Twitter
This is neither rare nor isolated nor fixable with a program that gives you another shitty keyboard of the same design that'll go bust again. https://t.co/5nVYo69m31

— DHH (@dhh) October 31, 2019
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october 2019 by mjtsai
Twitter
Hey @tim_cook, I know you know the Johnson & Johnson Tylenol case study. I doubt there's a business major who hasn't been exposed to that one. Consider how you might turn this keyboard debacle into the next case study we'll talk about in 30 years 🙏

— DHH (@dhh) October 31, 2019
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october 2019 by mjtsai
Twitter
Apple's consumer confidence amongst people who've been stricken by the keyboard debacle is hurting. Maybe it's not showing up in their net-promoter scores yet, but it's there. Oh it's there. I-FUCKING-BOUGHT-A-WINDOWS-LAPTOP it's there.

— DHH (@dhh) October 31, 2019
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october 2019 by mjtsai
Twitter
Johnson & Johnson correctly diagnosed in 1982 that the Tylenol murders had the potential to run their business and their brand for decades to come. They recalled every bottle, even if it wasn't their fault!, and they won consumer confidence back. https://t.co/jq5hqN4qeV

— DHH (@dhh) October 31, 2019
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october 2019 by mjtsai
Twitter
My great hope for the keyboard debacle is that Apple pulls a Johnson & Johnson 1982 move and recalls every single laptop they've sold since 2015, and gives buyers a new scissor-keyboard equipped model instead. How many billions might that cost? A quarters' worth of buybacks? https://t.co/JwkEH1zbWQ

— DHH (@dhh) October 31, 2019
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october 2019 by mjtsai
Twitter
I'm many, many hours into the Windows journey so far, but still haven't been able to get my Rails apps running. At this point I'm starting to get receptive to the idea of just throwing Linux on it directly instead. Anyone running a minimum fuzz distro on Surface Laptop 3?

— DHH (@dhh) October 29, 2019
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october 2019 by mjtsai
Twitter
Also, it’s wild to me that a brand new $1500 Windows laptop running a 10th gen i7 Intel chip scores a pathetic 38 on the Speedometer 2.0 with the stock Edge browser. Compared to 150 with a iPad Pro or at least 120 with a MacBook Pro.

— DHH (@dhh) October 29, 2019
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october 2019 by mjtsai
Twitter
I like the idea of Screen Time, but I also like this: "Everywhere from Reddit to YouTube, kids are sharing tips and tricks that allow them to circumvent Screen Time" #YourFirstHackingExperience https://t.co/aUPmViwkZo

— DHH (@dhh) October 15, 2019
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october 2019 by mjtsai
Twitter
Remember that time Groupon argued that their marketing costs shouldn’t be counted against their accounting profits because the product was so good nobody would ever leave and therefore it was a special one-off cost 😂🤣? You still using Groupon? https://t.co/4gL66NeCDr

— DHH (@dhh) October 15, 2019
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october 2019 by mjtsai
Twitter
But the fact that I was even CONSIDERING it shows just how tragic the Apple laptop game has become. I have a perfectly nice MBP13 that I love in every other way. But getting two spaces every time I press the bar once is just MADDENING 🤯

— DHH (@dhh) October 7, 2019
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october 2019 by mjtsai
Twitter
The drag on business productivity that Apple has inflicted with these broken MacBook keyboards is probably significant enough to show up in GDP measurements. https://t.co/F3ze5M2xwX

— DHH (@dhh) October 3, 2019
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october 2019 by mjtsai
Twitter
Seriously, nothing has eroded my trust in Apple’s capacity as a computer maker as their inability to come clean on the utter catastrophe that is the butterfly keyboard design. If ever there was a worthy cause for a class-action lawsuit to take them to the cleaners.

— DHH (@dhh) October 3, 2019
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october 2019 by mjtsai
Twitter
This is just normal course of business at Basecamp. Every single month we have employees taking their machines back to Apple for the second, third, fourth, or fifth repairs of their broken MacBook Pro keyboards. Apple keeps claiming “small minority”. Bullshit.

— DHH (@dhh) October 3, 2019
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october 2019 by mjtsai
Twitter
DoorDash hid a data breach of 4.9 million customers for almost five months, after previously denying hacks. Delivery addresses, order history, phone numbers, the whole shebang, all breached. For delivery workers, their driver's license was also breached. https://t.co/NNBFytSGyv

— DHH (@dhh) September 26, 2019
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september 2019 by mjtsai
Twitter
This is how I originally got tuned into the Speedometer 2.0 test. We were building the Basecamp hybrid app, and couldn’t for the life us understand why it felt broken on Android compared to iOS. Then realized the performance gap was simply enormous and we had to mega optimize. https://t.co/6Kk7w4Ap84

— DHH (@dhh) September 22, 2019
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september 2019 by mjtsai
Twitter
Apple's newfound commitment to making older phones feel faster on newer iOS releases is just 😍. On the Speedometer 2.0 JavaScript benchmark test, I measured a ~10% improvement for both the iPhone SE (44->48) and iPhone X (86->95) with Safari on iOS 13.

— DHH (@dhh) September 19, 2019
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september 2019 by mjtsai
Twitter
Speaking of that dear iPhone SE. I had bought a second from @ebay still in the box. I opened it, and found the battery swollen. Took it to @apple, and they refused to fix it because it had been "tampered with" (no details!). So if you're looking for an SE, maybe don't use ebay!

— DHH (@dhh) September 16, 2019
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september 2019 by mjtsai
Twitter
One of the reasons that the iPhone SE is still such a nice phone is that Apple's chip game has been on fire for so long. On the Speedometer 2.0 web test, the 3.5 year-old SE scores 48. The latest, greatest One Plus 7 w/ Snapdragon 855 does just ~60. (And the iPad Pro does 152!!).

— DHH (@dhh) September 16, 2019
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september 2019 by mjtsai
Twitter
Just once, I'd love to hear Apple say "this new version isn't quite our best yet – I mean the SE design was pretty sweet – but it's still reasonably good".

— DHH (@dhh) September 10, 2019
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september 2019 by mjtsai
Twitter
This is also a classic case of Apple taking the wrong token. They went with "it's no big deal" when they should have gone with "it's the end of the world". They could have asked @gassee, who used to run Apple France, for a primer on this concept. https://t.co/wpKWuzN4kJ

— DHH (@dhh) September 9, 2019
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september 2019 by mjtsai
Twitter
Apple is institutionally well-positioned to be a leader on privacy for a mass market platform, but don't for a second believe that means they're a universally benevolent entity. Their immense power demands immense accountability and scrutiny.

— DHH (@dhh) September 9, 2019
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september 2019 by mjtsai
Twitter
And not only is the acts deplorable, listen to Schiller and Cue flaunt their utter contempt at the implication that they might be in the wrong. Cringe-maddening. pic.twitter.com/y7xtcymLYb

— DHH (@dhh) September 9, 2019
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september 2019 by mjtsai
Twitter
Furthermore, their complaint form is a whack-a-mole. We’ve filed countless complaints in the past. A single ad gets taken down, then three more reappears. Funny enough though, what’s a leaky process for others is airtight for Google. No ads on for Google or their own properties.

— DHH (@dhh) September 4, 2019
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september 2019 by mjtsai
Twitter
Not thrilled about another walled subscription garden by Apple, but escaping the sewer that is the ad-infested, in-app payments corrupted slot machines that they call mobile gaming these days might just be worth it. https://t.co/9HmobQ4ecq

— DHH (@dhh) August 20, 2019
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august 2019 by mjtsai
Twitter
Steve Jobs: “Privacy means people know what they’re signing up for, in plain English, and repeatedly... Let them know precisely what you’re going to do with their data.”

How many Siri users know that contractors are listening in when they intentionally or not trigger it? https://t.co/NJkAC35yO2

— DHH (@dhh) July 27, 2019
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july 2019 by mjtsai
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