21305
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A really good point! I like the idea of a fuller patient CV with other expertise!
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2 hours ago
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The new premium subscription feels so much better than the request for donations. Business proposition, n…
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3 hours ago
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This is the pipe-dream

The reality is that most orgs pursue shared services for cost-savings based on flimsy econo…
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10 hours ago
(429) https://mobile.twitter.com/i/web/status/999024647109672961
In the real world, a set of abstractions is more like what happens when you take that tidy stack of papers & drop t…
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12 hours ago
(429) https://mobile.twitter.com/i/web/status/999023888695812101
You just made me realize that sand art is a much better analogy.
Theoretically there are nice delineatio…
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12 hours ago
(429) https://mobile.twitter.com/i/web/status/999023367708528640
Developers love to make “layer cake” diagrams for systems architecture or software design, as though they’re tidy s…
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12 hours ago
(429) https://mobile.twitter.com/i/web/status/999022600792821762
Hi James, we tested a range of hypotheses throughout alpha and beta, which were na…
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12 hours ago
(429) https://mobile.twitter.com/i/web/status/999021214516604929
Hi Alex, the content starts with evidenced user needs. It transforms what is currently live on…
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13 hours ago
(429) https://mobile.twitter.com/i/web/status/998989922022326272
I'm also quick to hold a contrarian position on data visualisation controversies ... ...
But on this one I just can…
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15 hours ago
(429) https://mobile.twitter.com/i/web/status/998962362899103745
Just signed up for and looking forward to exploring and experimenting with in the publi…
servicedesign  from twitter_favs
16 hours ago
(429) https://mobile.twitter.com/i/web/status/998904620268343296
Our survey revealed people’s attitudes to how their data is used. Read more here:…
YourDataYourRights  from twitter_favs
20 hours ago
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Interested what you think you'll learn from running in parallel given beta sample will be highly self-se…
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22 hours ago
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It is a good start. What's the boundary of what you're going to cover in terms of content and where you…
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22 hours ago
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How not to do discovery interviews:

“We’re thinking of building this service, what do you think?”

— “I don’t know…
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yesterday
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Those people are getting everywhere at the moment. Picked up my daughter from Brownies last night, only…
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yesterday
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The service design scene around Leeds is so vibrant at the moment - thanks in good part to talented and thoughtful…
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yesterday
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“In government, the real change-makers...are a diverse range of people who have worked in or around government for…
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yesterday
How to test frontend performance - Service Manual - GOV.UK
New service manual guidance on how to test front end performance: - nice work…
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yesterday
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New service manual guidance on how to test front end performance: - nice work…
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yesterday
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.’s book on interviewing users keeps on giving. A lot of folks who write off customer interviews have…
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yesterday
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As the NHS turns 70, we’re looking for your favourite songs to represent the National Health Service. Tweet your s…
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yesterday
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Be less waiter, more doctor - focus on outcomes. Great insight & advice this afternoon from…
productmanagement  from twitter_favs
yesterday
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The length of time that it now takes for a corporate to make a decision on what laptop should be its standard model…
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yesterday
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Arrived for New Radical Awards judging
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yesterday
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Today we start to engage 6,000 staff, across 12 locations in a conversation led by 60 of our senior…
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yesterday
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Listening to the fascinating launch of ‘s Research Hospital collaboration with . And delighted to…
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2 days ago
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"What is the most over-hyped digital innovation in health?

AI and big data"

The CIO interview: Andy Laverick, G…
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2 days ago
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The potential for and is huge.. Artificial intelligence can be weapon in cancer fight, PM to…
AI  data  technology  from twitter_favs
2 days ago
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Thread on how design exercises incline towards cultural bias, putting women and people of color at a deficit in an…
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2 days ago
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Here's me and my 12yr old cycling on and just up the road another parent and child cycling into Leeds…
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2 days ago
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So many lessons I've learned editing academics for popular readership—literally hundreds of people at this point. J…
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2 days ago
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RT : The pleasing part of this is that the attitudes are now *so* archaic that they’re now funny. I laughed out loud whe…
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3 days ago
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Folk who care abt digital/tech in NHS these 2 great blogs are for you. We currenty lack diversity and so what we do…
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3 days ago
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Google Translate will usher in a whole new age of global advertising copy.
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3 days ago
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A lot of the nostalgia for mid-20th century industrial artifacts stems from the era's lack of scientific materials…
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3 days ago
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Pleased to see doing the sensible thing and killing off their own app in favour of . They…
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3 days ago
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RT : User Research Myth Busting... and I got our capes on and decided to slay some common UX research misconce…
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3 days ago
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Found this on my computer, still great advice
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3 days ago
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Biggest learnings from : "The first big thing is that it's okay to fail and to change your mind…
GGovJam  from twitter_favs
3 days ago
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Internal wifi passwords are the fossil record of company culture.
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3 days ago
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The tensioned handle that operates this old water fountain is better than 90 percent of the interfaces you use ever…
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3 days ago
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At Co-op AGM. Delighted to be re-elected as Member Director. Thanks for your help and support. I can now continue t…
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3 days ago
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Yes. Helping people unpick, understand and communicate these choices well feels a huge part of working with and in…
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3 days ago
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Thing that made me proud of my in-house team this week: 14 five-minute show and tells inside 90 minutes. Everyone c…
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4 days ago
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Excited to be jamming in the jam's Global HQ this year! Will I see you there?
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4 days ago
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There was literally a thing in the New York Times in the last couple of days that said that Mrs Simpson was one of…
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4 days ago
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By 38 you’ll have at least 2TB of disorganized junk on bare SATA drives from computers you’ve owned you swear “just…
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4 days ago
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Also, there’s a high chance I no longer make sense after a day of wading throu…
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4 days ago
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Practically limp home after an extremely busy week, to discover that two series of Victoria Wood As Seen on TV have…
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4 days ago
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Are you telling me people are especially good at doing something they specifically practice over and over? That’s c…
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4 days ago
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4 years ago I was at conference, learning and trying to get into the industry. Yesterday I was honoured t…
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4 days ago
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Happy and sad day. The fabulous is leaving . But she’s off to a fantastic new job at…
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4 days ago
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Story Epilogues: Think backwards to help with story splitting, shrinking, thinning, and batching from…
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4 days ago
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RT : Our upcoming three-part documentary series on BBC 4 features an interview with the designer of this logo! We'll ke…
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4 days ago
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“A product exists. But a service lives. We need to be mindful of how we design and manage our services.”
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4 days ago
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Big news here at 🎉
P.S. If you like printing things: we are hiring
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4 days ago
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Feeling blessed by the beauty of technology today in making a new friend in ! Thanks to in…
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4 days ago
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It's Friday, so another week's Strategic Reading will go out to eager subscribers at noon. If you are not yet one o…
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5 days ago
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This is a good example of a multi-step process that should be a single step, but until it is…
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5 days ago
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Thanks Si. The folk at NHS digital were all really lovely. They can't get rid of me now th…
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5 days ago
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So we need to get much more QI work supported by IT and more IT work supported by QI. It is a virtuous cycle.…
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5 days ago
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Such a brilliant read: "What both doctors and patients were after, it seemed, was not just an assignation of “value…
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5 days ago
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The 6yo is dealing with her disappointment at not being a named participant at the infants wedding today by inventi…
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5 days ago
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