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Lovely buzz at the RSA Service Design Work In Progress show
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4 hours ago
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"These are unique times. For the civil service, which must respond to challenges while remaining stable and respons…
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5 hours ago
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Story Epilogues: Think backwards to help with story splitting, shrinking, thinning, and batching.…
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5 hours ago
Twitter
The tip of the day: If you can't define the problem, then don't design a solution
UX  from twitter_favs
10 hours ago
Twitter
Great to bump into thanks for the photo and turning my ramblings into a coherent narrative
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13 hours ago
Twitter
I'm getting some more of these printed. Anyone want one?
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14 hours ago
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“implying something works like magic focuses attention on the end result, denying an accounting of the means by whi…
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16 hours ago
Twitter
True. I use the name “interaction design” to describe the process of determining who your users are, what they wish…
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18 hours ago
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the line from "look at our cool new facial-recognition app" to "wow this thing only works for white people" is a fu…
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23 hours ago
Twitter
Excellent show n tells from Foundation course with
My Hands on Agile for Leader…
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yesterday
Twitter
Destroying the city to save the robocar < My guess is Leeds, as a tech friendly city, will…
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yesterday
Destroying the city to save the robocar • The Register
Destroying the city to save the robocar < My guess is Leeds, as a tech friendly city, will…
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yesterday
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We're planning for March, & want lots of local council, front line public sector, local charity in…
oneteamgovnorth  from twitter_favs
yesterday
Twitter
Need more of this in the industry.
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yesterday
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It’s launched 🚀 kicked off yesterday – 12 weeks of fast-tracked, work-based, real-world learning f…
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yesterday
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Considering user needs in Higher Education and introducing empathy mapping and other UCD techniques, great to team…
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yesterday
Understanding Transitional care: A designers perspective
I am brain-dumping my Masters Thesis as I go: “Understanding Transitional care: A designers perspective”
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yesterday
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Both proud & humbled to be appointed minister in order to continue Jo Cox's great work & deliver recomm…
loneliness  from twitter_favs
yesterday
(500) http://UK.gov
'No evidence' has done much to break up IT outsourcing - by…
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yesterday
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'No evidence' has done much to break up IT outsourcing - by…
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yesterday
Twitter
RT : Great reflections on service jamming - looks back on Design Manchester, Service Design Jam Days 2017…
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yesterday
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People who drink black coffee are more likely to be psychopaths.
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yesterday
Twitter
This week's learning (so far...) from :

When an organization is not healthy equals organiza…
servicedesign  from twitter_favs
2 days ago
Twitter
What if we just put all missile warnings on a blockchain using smart contracts, then there will be a p…
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2 days ago
Many hands make light work | Flickr Blog
10 years ago today, I launched The Commons on Flickr: and hear from my collaborator, Helena…
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2 days ago
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10 years ago today, I launched The Commons on Flickr: and hear from my collaborator, Helena…
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2 days ago
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Dan Pink’s autonomy, mastery and purpose work getting a mention by Gary, Infinity Works, in relation to agile, cult…
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2 days ago
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Good day in Newcastle for - good to visit another example of what was bold and ambitious civic architect…
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2 days ago
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"The challenge is to specify when performance metrics are genuinely useful". A well considered and thought provokin…
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2 days ago
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Nice view of ‘the product’, the experience and your operation: “Distilling How We Think About Design Systems” by…
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2 days ago
Twitter
Key ingredient for this week’s ‘Introduction to Service Design’ training arrived 🐔 🙌

govdesign  from twitter_favs
2 days ago
How building a design system empowers your team to focus on people — not pixels.
“How building a design system empowers your team to focus on people — not pixels.” by
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2 days ago
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Pleased to see working with to understand what their is telling us about the problem…
data  from twitter_favs
2 days ago
Twitter
Cheers, LinkedIn - what would I do without you 👌
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2 days ago
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“A regular frustation we’ve seen is people having to register for an account just to complete a simple transaction…
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2 days ago
Twitter
Enjoying this week’s quote in the tiny letter: I would rather have questions that can’t be answered than ans…
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2 days ago
Matt Hancock is now Britain’s most powerful man in digital | The Memo
Matt Hancock is now Britain’s most powerful man in digital | The Memo via
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2 days ago
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“A generation ... will increasingly resist a service that is so firmly shaped around the needs and interests of pro…
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2 days ago
NHS Digital Events
RT : We have a new industry consultation live. Find out more about how we can start
digitalpartners  workingtogether  from twitter_favs
2 days ago
Twitter
Awesome presentation by on product management at . 👍👍
GCdigital  from twitter_favs
3 days ago
Twitter
“The technologies that we've developed are infrastructures. We don't have a language yet for infrastructure as poli…
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3 days ago
Twitter
By making the development process simpler, new successful local solutions can get into national health and care qui…
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3 days ago
Twitter
Celebrating MLK Day by re-reading Almond/Chay/Greenstone on the effects of desegregation of Southern hospitals on r…
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3 days ago
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The challenge isn't redesigning the user experience of a government system to avoid pushing the wrong button by mis…
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3 days ago
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"Why have the genuine ‘Jeez Louise! Freak out everybody!’ option slap-bang next to one the harmless ‘Test the brown…
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3 days ago
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Don't tell me the methods you used. Tell me what you achieved and what the outcome was. I'm sad what I'm hearing fr…
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3 days ago
Twitter
Great stuff from , working with stakeholders to develop 's guide to digital inclusion…
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3 days ago
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is developing a guide for digital health commissioners to ensure vulnerable & digitally excluded people…
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3 days ago
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Conway’s law in full effect at Mind Body Online 😶
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3 days ago
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Echo - "The Hard Thing About (Not So) Hard Things" via on the why-on-earth-aren’t-they-getting-it-qu…
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3 days ago
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Lots of good last week: Prepping for a research session, useful UR and design team meet, going to Seaham, a design…
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3 days ago
Twitter
“So the agency has “installed another cancellation button that will put out a pre-scripted message that says this i…
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3 days ago
Twitter
Stumbled upon Nonviolent Communication from a podcast and now reading the book. Why isn’t this mentioned when UX ta…
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4 days ago
Twitter
Really looking fwd to the 'Humans of Healthtech' event happening on 7th Feb! Get your tickets here…
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4 days ago
Twitter
Fake missile attack warning? Human error? Nonsense. It's incompetent design. One wrong click terrorizes the entire…
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4 days ago
Twitter
RT : Organising a hackathon to solve complex societal problems will disappoint, it is solutionism whereas the focus shou…
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4 days ago
Twitter
Triple glazed - act, emotion, memory.
UX  from twitter_favs
4 days ago
Instagram
Triple glazed - act, emotion, memory.
UX  from twitter_favs
4 days ago
Twitter
We want your views on when we should be releasing our official statistics. Share them in our consultation, here:…
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4 days ago
Twitter
These are great when thinking about seniority in any job, not just design - taking risk, asking questions, a focus…
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4 days ago
Twitter
It’s official: Startups led by women are more likely to survive and to be more profitable.
gendergap  womenintech  from twitter_favs
4 days ago
Twitter
When you have no choice but to put a roadmap on a calendar...

Stick to outcomes. Not features. Not output.…
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4 days ago
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Refreshing to see so many embracing the benefits of EU legislation! The ban on irritating credit card surcharges ap…
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5 days ago
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