4889
The greatest resistance to Robotic Process Automation comes from IT departments | ZDNet
"RPA has great support -- except from, of all places, IT departments. The Deloitte survey finds 72 percent reported a C-suite that is supportive of RPA. "The IT organization, on the other hand, remains the least supportive stakeholder when it comes to RPA." Only 31 percent report support for RPA initiatives from IT. "It can be difficult to move RPA up the priority list of IT organizations when they are often focused on more immediately pressing and large-scale challenges of keeping the lights on,migrating estates to the cloud, and preparing for next-generation ERP," the Deloitte team states."
5 hours ago
SAP: Past, Present and Future
"I was very encouraged that most of the conversations were focused on process, industry and geography. This used to be SAP’s strength and it is good to hear Board members and a new generation of executives who lead its cloud properties like hybris and Ariba talk fluently about trends in talent management, shop floor, customer facing areas and be able to bring in nuances from different verticals and global regions. Every so often the company gets consumed with platforms and tools like NetWeaver and HANA and forgets it is an application software vendor. There was mandatory technology talk and buzzwords in this session but I felt good about SAP’s present and future after spending time with these executives."
business  enterprise  software  (ibm  microsoft  oracle  sap 
5 hours ago
How Workday manages talent in the third age of HCM
"A fascinating insight into how HCM vendor Workday does its own talent management, as the age of HR gives way to the age of 'people enablement'"
future  of  work  hcm  and  the  digital  talent  management 
5 hours ago
Can Infosys be the one to challenge Accenture's digital services dominance?
"It took a while, but we've finally seen the cards being played from Infosys' new CEO Salil Parekh - and it's a concerted digital play to offer clients an alternative to Accenture. Make no bones about it, the intentions are crystal clear to reverse the course Vishal Sikka set with a software-centric "product" approach, and follow the Accenture model of creative digital services supported by technology-agnostic execution. The firm, once affectionately dubbed the "Indian Accenture", has gone full circle to reclaim its mantle and revitalize itself as one of the key services alternatives to enterprise clients seeking high-value digital capabilities enabled by industrial-scale technology execution"
5 hours ago
The State Of Cloud Business Intelligence, 2018
"Dashboards, advanced visualization, ad-hoc query, data integration, and self-service are the most-required Cloud BI features in 2018. Sales & Marketing need real-time feedback on key initiatives, programs, strategies, and progress towards goals. Dashboards and advanced visualization features’ dominance of feature requirements reflect this department’s ongoing need for real-time feedback on the progress of their teams towards goals. Reporting, data discovery, and end-user data blending (data preparation) make up the next tier of importance."
business  featured  posts  technology  software  analytics  and  big  data  cloud  bi  intelligence  computing  louis  columbus'  blog 
yesterday
SAP addresses the questions on its licensing and auditing news – an influencer event analysis - by @jonerp
"Hot on the heels of SAP's major licensing and audit announcements, a group of analysts and influencers found ourselves in New York City with the chance to press the issue in person. Here's my analysis - but grab a beverage and a comfy chair first."
analytics  planning  and  data  analysis  digital  transformation  -  frictionless  enterprise 
yesterday
DoD clarifies winner-take-all cloud contract
"White indicated that 46 companies have responded to the request for proposal, but it seems clear there are only a handful of companies that could handle a project of this scope. For starters, we have Amazon and Microsoft, along with Google, IBM and Oracle."
cloud  enterprise  department  of  defense 
yesterday
Tech mentorship is a two-way street and here’s how you do it
Mentors can play as large or as small a role in your career as you want, but a mentor who’s invested in your success can lend a different perspective to challenges, motivate you when you’ve plateaued, and even help you tune out unnecessary distractions to regain focus on what truly matters.
2 days ago
Zuora IPO and how subscriptions changed how we do business
Placing invention on top of invention leads to dramatic change in business. Zuora's IPO is an enlightening validation of the thesis.
crm  and  customer  experience 
2 days ago
Pivotal CEO talks IPO and balancing life in Dell family of companies | TechCrunch
"Overall though he sees his company’s mission in much broader terms, doing nothing less than helping the world’s largest companies transform their organizations. “Our mission is to transform how the world builds software. We are focused on the largest organizations in the world. What is a tailwind for us is that the reality is these large companies are at a tipping point of adopting how they digitize and develop software for strategic advantage,” Mee said.
2 days ago
Justice Department wants info from AT&T, Verizon, T-Mobile and Sprint
The antitrust division is looking into whether or not carriers colluded in stifling technology that allows customers to switch providers without having to change out their SIM card
3 days ago
Why Our Goal Should Not Be an Integrated Supply Chain
Outside-In. The use of channel data to translate market shifts without latency.
Synchronized (versus Integrated). The harmonization and synchronization of data across functional silos.
Horizontal (versus Vertical) Process Excellence. A focus on business process alignment across functions, through horizontal processes like Revenue Management, Sales and Operations Planning (S&OP), Inventory Management, New Product Launch, and Supplier Development."
planning  benchmarking  supply  chain  analytics  digital  innovation 
3 days ago
Are you listening? Giving employees a louder voice
Capgemini pilots continuous listening initiative to give employees a louder voice, as Maja Luckos explains.
future  of  work  hcm  and  the  digital  talent  management 
3 days ago
Longtime Amazon Web Services customer Netflix said to be cozying up to Google – GeekWire
"The Information reported Tuesday that Netflix has embraced Google Cloud for certain workloads, mostly focused around artificial intelligence. It’s not clear how much work has actually shifted from AWS data centers to Google (Google declined to comment), but even a minor shift marks the end of an era in which Netflix was held up as a model “all-in” AWS customer."
3 days ago
AI Coming Soon to a Business System Near You
"What technology is working well in shops and how to measure its worth - some use case exemplars."
4 days ago
There’s value in offline retail, but the metrics are wrong
"What technology is working well in shops and how to measure its worth - some use case exemplars."
retail  e-commerce  and  the  omni-channel 
4 days ago
On Hortonworks, data management and mind blown by GDPR. First notes from Dataworks 2018
"Hortonworks messaging around GDPR is crisp and on point, identifying specific issues and business controls that need to be managed, for example, Right to be Forgotten. It is mapping these issues to its relevant platform components. Rather than simply saying GDPR is a problem, it’s providing guidance on what enterprises need to do to comply. Given most enterprises are delinquent in their preparation for GDPR they will be looking for how to guides over the next 18 months."
uncategorized  big  data  hadoop  spark  pii 
4 days ago
iBASEt Delves Deeper into Digital Manufacturing
"PJ Jakovljevic explores iBASEt's new digital manufacturing suite and its contribution to the manufacturing industry's ongoing digital transformation. Read on to discover how discrete manufacturers can benefit from the suite's digital thread capabilities, quality management, and more."
5 days ago
Enterprise hits and misses – AI hits the medical industry, Starbucks hits the brakes, Musk embraces humans
"This week: AI is changing the medical industry, but the ethics of AI dominate headlines. Starbucks has a bad week, Elon Musk makes a robotic concession, and loads of whiffs and picks."
"hits  and  misses  iot  robotics  ai  machine  intelligence 
5 days ago
Cloudera Transitions, Doubles Down on Data Science, Analytics and Cloud
"MyPOV on Analytics. Workload management tools are a must for heavy duty data warehousing environments, so this analysis-for-performance push is a good thing. Given the recent push into autonomous database management, notably by Oracle, I would have liked to have heard more about plans for workload automation.

Cloudera also didn’t have much to say about the role of Hive and Spark for analytical and streaming workloads, but I suspect they are significant."
5 days ago
Elon Musk replaces robots at Tesla factory: 'Humans are underrated'
"After changing things at the factory recently, and replacing the expensive automation with good old fashioned human workers, things are looking up. Musk told King he expected to push 2000 units a week and increase those numbers through the second quarter and beyond."
7 days ago
83% Of Enterprises Are Complacent About Mobile Security
"The study found that the accelerating pace of cloud, Internet of Things (IoT), and mobile adoption is outpacing enterprises’ ability to scale security management, leaving companies vulnerable. When there’s a trade-off between the expediency needed to accomplish business performance goals and security, the business goals win the majority of the time. 32% of enterprises are sacrificing security for expediency and business performance, leaving many areas of their core infrastructure unsecured. Enterprises who made this trade-off of expediency over security were 2.4x as likely to suffer data loss or downtime."
featured  posts  technology  software  louis  columbus  mobile  security  verizon  wi-fi  zero  trust 
7 days ago
Facebook Has Finally Started Fact-Checking Fake News In Its Largest Market
"On Tuesday, the social network announced a partnership with Boom, an independent, Mumbai-based fact-checking organization that’s certified by the International Fact-Checking Network, to run a pilot project for the Indian state of Karnataka, which goes to polls on May 12. A Facebook blog post said that Boom will review English-language news stories shared on the platform that are flagged by users, check facts, and rate their accuracy."
7 days ago
Zoho at a crossroads: Stepping up means stepping out
"Zoho, on the other hand, has been successful and managed to maintain their culture and the loyalty of their customers and employees without a lot of business model transformation. They will continue to grow with that outlier model for a while yet, I would think. Past experience says that they probably will reach that limit in two or three years — but I don’t put anything beyond them, including accomplishing a lot more without changing the model."
business  featured  posts  technology  software  zoho  one  zoholics 
7 days ago
Ethical AI – no need for new regulators, just a proper framework?
"Reaction from techUK, Sage and Lord Clement-Jones to yesterday's very detailed UK government report on AI and associated implications."
data  privacy  iot  robotics  and  ai  machine  intelligence  regulation 
7 days ago
Critical Selling Skill – Learning (and Sharing) How Customers Buy
"Think about, when a customer is buying a solution like yours, they are doing it once every few years. You are involved in buying processes for every one of your opportunities. Study patterns and you become an expert. Share things that work (I hesitate to call them best practices). Collaborate with others on the sales team to continually refine this and embrace it as a key part of your selling process–teaching your customers how to buy."
7 days ago
IT pros are not confident their organizations have the skills to take advantage of AI | ZDNet
"Peter Tsai, senior technology analyst at Spiceworks, said: "While AI has the potential to drastically alter life as we know it, the technology is still in its infancy. As a result, many companies aren't thinking about the tools and expertise they'll need to support artificial intelligence."
8 days ago
Dunnhumby on retail’s winners and losers - by @jonerp
"Can data science make the difference between winning and losing in retail? Dunnhumby's answer is yes - but with a big catch. You have to get the value proposition right. Their Retail Performance Index explains why."
crm  and  customer  experience  e-commerce  retail  the  omni-channel 
8 days ago
Zillow, Aggregation, and Integration - by @benthompson
"Zillow shares plunged 9 percent on Friday after the online real estate database company announced it will begin buying and selling homes, a capital-intensive endeavor. With Zillow’s new program, announced on Thursday, home sellers in the test markets of Phoenix and Las Vegas will be able to use Zillow’s platform to compare offers from potential buyers — and Zillow. When Zillow purchases a home, it will aim to quickly flip the home, making updates and repairs and listing it as soon as possible. An agent will represent Zillow in each transaction."
articles 
8 days ago
Why Facebook Will Never Fully Solve Its Problems With AI
"Seconds later, he launched into a talking point about how AI could address undesirable content, effectively abdicating Facebook’s responsibility for the problem. He would return to this defense 10 more times before his testimony ended."
9 days ago
CEO Aneel Bhusri on Workday present and future
"Workday CEO Aneel Bhusri talks about the future of HCM analytics, enterprise applications, vertical markets and customer satisfaction."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  hcm  the  digital  future  of  work  retail  e-commerce  omni-channel  ux  application  design 
9 days ago
What’s Missing From Gartner’s 2018 Magic Quadrant For CPQ
"Magic quadrants and market analysis grids are designed to guide enterprise buyers to the best possible technologies for their needs. The recently published Gartner Magic Quadrant for Configure, Price, and Quote (CPQ) Application Suites, 2018 (client access reqd.) doesn’t address the most challenging problem enterprises face making CPQ strategies work, which is enterprise-wide systems integration. Members of the CPQ vendor landscape are growing complacent and need to intensify innovation efforts too."
business  featured  posts  technology  software  2018  and  quote  (cpq)  application  suites  byline=louis  columbus  configure  cpq  crm  gartner  magic  quadrant  for 
9 days ago
The Facebook Current
"The sentiment seemed widespread on tech and media Twitter: there was a lack of specificity in terms of questions about privacy (this allowed Zuckerberg to turn nearly every question about the ownership of data to a discussion about user interface controls that limit where data is shown to other Facebook users), plenty of dodged questions (every time there was a question about the data Facebook generates about users beyond what they themselves enter into the system Zuckerberg needed to “check with his team”), and bad questions that presumed Facebook sells data, letting Zuckerberg run out the clock at least three times by explaining the basics of Facebook’s business model (this is precisely why I have been so outspoken about the problem of perpetrating this falsehood: it lets Facebook off the hook)."
articles 
10 days ago
Bed, Bath & Beyond – when you wish upon a digital vision…your share price collapses
Bed, Bath & Beyond's digital direction has been furnished with more detail, but it's still not clear whether this is a vision or a wish list...
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  retail  e-commerce  the  omni-channel 
10 days ago
Microsoft gives up artificial intelligence sales over ethical concerns
"Beyond just cutting off those deals, Horvitz says that Microsoft has placed limitations on what customers can do with its AI tech: "And in other sales, various specific limitations were written down in terms of usage, including 'may not use data-driven pattern recognition for use in face recognition or predictions of this type,'" he said, per GeekWire."
10 days ago
Retraining and reskilling to ease the strain of automation
"Economist Michael Spence talks about the role the public and private sectors need to play in helping people prepare for changes in the workforce."
future  of  organizations  &  work 
11 days ago
Zuckerberg v Congress – how to waste four minutes of your life and miss the point
"Facebook CEO Mark Zuckerberg got a couple of tougher questions on day two of his appearance before Congress, but the demands of political grandstanding let him off the hook in the main."
data  privacy  governing  identity  and  security  regulation 
11 days ago
Why I started following a more diverse set of people on twitter.
"I had a very similar experience. I think of myself as reasonably aware when it comes to diversity. A while ago I tried a twitter app that estimated the gender ratio of the people I follow, and I remember being fairly horrified. Today I ran a test with Proportio.nl and as you can see in the chart above the results are still not great. If however you check out the list of folks I follow, which is chronological, the picture is far more encouraging. One problem I had when I made the change to improve the diversity of my feed was that I really didn’t want to follow more people than I already was. I didn’t want to have a cull either, so I just had to give up on self imposed rules about keeping my following count down."
uncategorized 
11 days ago
Enterprise Software Licensing in the 21st Century: An Industry Under Pressure and Seeking Higher Ground
" And let me know if you agree that it’s high time that the opacity and obfuscation that characterize the contracting and licensing side of our industry be replaced with a set of best practices that are consistent with the fact that most vendors genuinely want to partner with customers and provide the highest levels of customer satisfaction and retention, and most customers want to have an honest and mutually beneficial relationship with their vendors."
uncategorized 
12 days ago
Five Questions for Cloudera
"At this year’s analyst event, however, the community and open source efforts were much lower profile, essentially functioning as the substrate. Cloudera went out of its way, in fact, to emphasize its laser focus not just on enterprise buyers, but very large enterprise buyers. Due to a variety of factors ranging from the nature of the technology to Cloudera’s go to market model, its cost of sales are high, so a focus on the types of clients who will actually be profitable is understandable and logical."
conferences  &  shows 
12 days ago
Enterprise hits and misses – GDPR looms, Facebook squirms, and SAP gets direct about indirect
"This week: with GDPR looming, Facebook sits on the regulatory hot plate. Plus: a rebuttal of Microsoft's Windows divisional dissolve. SAP finally announces its licensing updates, which we dissect. And: I'm in the whiffs section again."
cloud  platforms  -  infrastructure  and  architecture  data  privacy  governing  identity  security  hits  misses  regulation 
12 days ago
SaaS Matters: Key Caveats for SaaS Contracting
"In these cases, enterprises should challenge their various SaaS vendors to include the ability to scale up and down as needed during the term of the Cloud subscription agreements. That means, as usage decreases, SaaS vendors should provide the customer the ability to reduce the commitment to align with actual need at that point in the term, with a corresponding reduction of the fees or a credit towards future usage."
cloud  contract  negotiations  uncategorized  agreements  microsoft  on-premise  oracle  saas  salesforce  sap  servicenow  workday 
12 days ago
Mr Zuckerberg goes to Washington (and lives to tell the tale)
"Facebook's CEO Mark Zuckerberg faced a roasting from Congress that turned out to be a fairly light grilling."
data  privacy  governing  identity  and  security  regulation  social 
13 days ago
SAPs new ERP pricing model: Quick analysis
" In addition to Trust, I wish this team had also been given Realism as a target. As I pointed out in my recent note on Uptake, value in software has been moving away from transaction processing to intelligence and analytics. Not sure the exchange/conversion values reflect the fact that ERP functionality pricing should have steadily declined over the last few decades. In a world where machines are doing more of the work at the front end of so many processes, improving quality of data etc. why should you continue to pay for (often duplicative) work by your ERP system at the back end of that process at the same rate you did a while ago?"
featured  posts  technology  software  enterprise  (ibm  microsoft  oracle  sap 
13 days ago
Things I’d Like to See Go Away – The Logo Slide
"Should logo slides disappear entirely? Maybe not. As appendix material (leave-behinds) that prove you have more customers (and stories) than the ones you shared, they can be useful. For investors and partners, again as a supplement to real customer stories they can be helpful. But that context is key. Logo slides reinforce credibility. They don’t establish it anymore."
go-to-market  customer  validation  logo  slide  sales  presentation 
14 days ago
FIDO Alliance and W3C have a plan to kill the password
"The major browser makers including Google, Mozilla and Microsoft have all agreed to incorporate the final version of the protocol, which allow websites to bypass the pesky password in favor of an external authenticator such as a security key or you mobile phone. These devices will communicate directly with the website via Bluetooth, USB or NFC. The standards body has referred to this as ‘phishing-proof’."
security  tc  multi-factor  authentication  standards  w3c 
14 days ago
Musings - Why splitting Windows is Nadella's first major mistake
"Platform Morphing beats Platform Abandonment. You don’t split a platform, even when it is old. You renovate it (see e.g. IBM with Z/OS), you re-platform it (see Microsoft with Windows 10), you innovate (see Apple OS X) or you morph it to where it needs to be and where to evolve towards. Nadella is right that in the very long run, the PC is dead. And certainly, the cloud and the edge are showing more growth. But the industry has not come up with an alternative to the PC - yet. You can call the Chromebooks something else than a PC, but the form factor, connectivity is practically the same device. This is where Windows may have to morph, to maybe a browser based OS, and Microsoft has very much the assets (and the ambition) in play with Edge. And a micro Edge browser could very well work on the IoT edge. Wait – we have even have a perfect branding head line – Microsoft Edge for the IoT Edge – with all the good Windows DNA should that IoT edge platform need to get a little more beefier. Wait there is also Windows Server… so morph, position… even “embrace and extend” – remember that? Why no more in 2018?"
android  constellation  research  future  of  work  futurist  holger  mueller  ios  microsoft  nextgen  apps  platform  windows 
14 days ago
6 Myths About IoT Security
Imposing though the threat has become, Suneil Sastri, director of product and content marketing at SOTI, adds that there are steps IT staffs can take to mitigate the threat.

"People need to understand that there are solutions," Sastri says. "IT people and consumers can change passwords, encrypt devices, and remotely patch devices. What we're concerned about is that people won't move forward with IoT because they are worried about security."
15 days ago
Why progressive web apps are anything but boring – a retail view from Magento
"Mobile commerce has yet to achieve its potential, held back by app proliferation and consumer (dis)trust. Magento's Peter Sheldon thinks progressive web apps can change that."
crm  and  customer  experience  e-commerce  retail  the  omni-channel 
15 days ago
​Enterprises learning to love cloud lock-in too: Is it different this time? | ZDNet
For years, we've been hearing about the argument that the cloud is different than other enterprise technologies. For instance, the pricing is commoditized and a race to the bottom. The application programming interface (API) economy means that it's easier than ever to integrate applications and data from multiple best of breed vendors. APIs also mean it's theoretically easier to leave a cloud provider. Another argument: Enterprise buyers have learned from previous lock-in disasters and will go multi-cloud.
15 days ago
Gartner fails spectacularly with its 180 degree flip on the impact of AI Automation on jobs
"Right, so all the stuff you colleagues were declaring is now calamitous and confusing? Oh, they are talking about "automation" and you are talking about "AI". So why, Svetlana, do you call your new data forecast "The Impact of AI Automation on Jobs". Surely you mean "AI Augmentation". I'm sorry, but I am even more confused that I was before... "
16 days ago
GoDaddy influencer scoring with Nimble
"GoDaddy has a unique use case for Nimble - the discovery and assessment of both internal and external community influencers in micro-verticals. Here's their story."
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  skills  training  use  cases 
16 days ago
SAP Ariba Live 2018: Procurement, Sourcing, and Spend Management for a Sustainable Future
"Global companies have higher goals, such as fighting modern slavery and fostering diversity. There are reportedly 40 million modern-day slaves and 140 million forced children workers in our global supply chains today. Procurement can use the purchasing power (or spend dollars) wisely and become the steward of corporate reputation and brand perception by ensuring a sustainable supply chain. SAP Ariba Live 2018 attendees saw specific examples of how companies are committed to creating change, from pledging to end forced labor in the supply chain to uncovering hidden biases."
16 days ago
Facebook shows why data, not AI, is the thing that really matters
"However, below the surface (or perhaps between the lines) lies the ultimate truth about Facebook’s artificial intelligence engineering: None of it would matter very much if Facebook didn’t have so much valuable data. While the sheer scale of its photo data might present some challenges, the real complexity occurs because Facebook wants to do more than just show a user all of her cat photos. It wants to show her friends’ cat photos, as well, and ads and businesses and whatever related content it can serve up."
17 days ago
“It was my mistake” – Facebook’s Zuckerberg pleads ‘mea culpa’, but insists he’s still the man for the job
"Facebook CEO Mark Zuckerberg was sent out to field questions yesterday. Cue a lot of mea culpa and self-reproach, as well as a warning that this is going to take a long time to fix."
data  privacy  governing  identity  and  security  social 
17 days ago
Nvidia Accelerates Artificial Intelligence, Analytics with an Ecosystem Approach
"Of course, there’s still work to do to broaden the GPU ecosystem. At GTC Nvidia announced a partnership through which its open sourced deep learning accelerator architecture will be integrated into mobile chip maker Arm’s Project Trillium platform. The collaboration will make it easier for internet-of-things chip companies to integrate AI into their designs and deliver the billions of smart, connected consumer devices envisioned in our future. It was one more sign to me that Nvidia has a firm grasp on where its technology is needed and how to lay the groundwork for next-generation applications powered by GPUs."
17 days ago
IBM and Sovrin partner to separate your digital identity from that of your dog
"This deal between IBM and Sovrin will ensure that when someone goes to look for you on the Internet, they'll know it is a human and not a dog...or the other way around."
infrastructure 
17 days ago
SAP Inside Tracks stretch SAP’s Marketing Event Budget by $1.9 Million
"It usually is really tough to quantify in actual dollar amounts the impact of a thriving community on a company. Regarding events, you can calculate how much they would cost if not organized by the community. In this post, I am going to demonstrate that the 39 SAP Inside Tracks that were held in 2017 stretched SAP’s marketing event budget by a cool $1.9 Million. I say stretched because SAP would not spend that money but still gets the value."
community  engagement  enterprise  tribes  [e-tribes]  events  playful 
17 days ago
Five Ways Machine Learning Can Save Your Company From A Security Breach Meltdown
"However, 62% of CEOs have the impression that multi-factor authentication is difficult to manage. Thus, their primary security concern is primarily driven by how to avoid delivering poor user experiences. In this context, machine learning can assist in strengthening the foundation of a multi-factor authentication platform to increase effectiveness while streamlining user experiences."
business  featured  posts  technology  software  byline=louis  columbus  cybersecurity  machine  learning  security  breach  zero  trust 
18 days ago
AI at the edge gets in the SWIM as smart devices spew untapped data
"AI at the edge has particular problems that are not easy to mediate. SWIM thinks it has an answer but it is playing against some mega-competitors."
iot  robotics  and  ai  machine  intelligence 
18 days ago
We had the opportunity to attend IBM's Think conference held in Las Vegas, all o...
"
IBM ML comes to Swift - IBM has been closely working with Apple on Swift, pretty much since the launch of Apple's new programming language. The joint solutions are built on the platform, and given the IBM push on cognitive / Watson / ML / AI, it's key that developers on the Swift platform that are building applications in and for the IBM ecosystem can leverage IBM AI / ML services for the iOS applications. Something joint customers expected and IBM now has (finally) delivered. I had some good conversations with early adopters."
ai  cloud  constellation  research  futurist  holger  mueller  ibm  nextgen  apps  paas  partners  think  trusted  advisor  user  conference 
18 days ago
Mark meet Larry
"What do I know? I just read and write a lot. But what I see is an industry about to be regulated and, in my mind, the smart play is for the social media companies to lead the charge to ensure they arrive at something they can live with instead of remaining aloof and having some regulations imposed on them.
19 days ago
Has Monolithic Architecture Gotten a Bad Rap?
"We tend to depict the microservice and the monolith as two polar opposite styles of software architecture — the natively decomposed versus the self-contained, the fluid versus the solid, the mercurial versus the integral. And because “New” is the second word in our masthead, we tend to draw a parallel vector leading from the archaic to the modern, when we discuss the virtue of full-scale containerization, encompassing microservices, serverless staging, asynchronous signaling, and statelessness."
top  stories  microservices 
19 days ago
SAP Inside Track – 9 years in the making and still evolving
"SAP Inside Track grew from a small event in London to a global phenomenon. Here are my recollections of those early days with a peek into today."
digital  skills  and  training  professional  services 
19 days ago
IoT devices could be next customer data frontier
"Regardless of the vendor, all of this is about understanding the customer better to provide a central data gathering system with the hope of giving people exactly what they want. We are no longer a generic mass of consumers. We are instead individuals with different needs, desires and requirements, and the best way to please us they say, is to understand us so well, that the brand can deliver the perfect experience at exactly the right moment."
artificial  intelligence  cloud  enterprise  tc  adobe  big  data  connected  cars  ibeacons  internet  of  things  marketing  sensors  smart  speakers 
19 days ago
Event Report - Oracle HCM World 2018 - Dallas - Steady Progress
"A good HCM World for Oracle, the product keeps progressing and customers and ecosystem are positive. Customers tap more and more into the suite benefits, adding modules after originally going live on more administrative functions as ESS / MSS and Payroll. Needless from the start though, suite level benefits are tangible and create productivity for users as well as HR departments, all leading to a more positive stance towards the product, in this case Oracle HCM Cloud."
benefits  cloud  hcm  constellation  research  fow  future  of  work  futurist  holger  mueller  hr  core  nextgenhcm  oracle  payroll  talent  management 
19 days ago
Enterprise hits and misses – data breaches, Facebook overreaches, and Microsoft Windows fades
"This week: data privacy in the crosshairs due to breaches, myopic legislation, and, of course, Facebook. Plus: Microsoft Windows does a sharp turn to slow fade. Customer service FAQ blowout, and whiffs-a-plenty."
crm  and  customer  experience  service  management  data  privacy  governing  identity  security  hits  misses 
19 days ago
Facebook Now Says Cambridge Analytica Accessed Up To 87 Million People's Data
"The revelation of this larger number follows a pattern of bad numbers getting bigger for Facebook. Last year, the company first said 10 million people were reached on its platform by the Kremlin-linked Internet Research Agency's chaos campaign. The company then revised the number to 126 million before revising it once again to 146 million. The fallout of its Cambridge Analytica crisis is now unfolding in a similar manner."
19 days ago
How City Furniture modernized its retail tech – and brought employees closer to customers
"Empowering store associates with technology is becoming a key strategy for retailers of all sizes. But for City Furniture, its legacy back-end was a big obstacle. Here's what it did about it."
crm  and  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  use  cases 
20 days ago
Microsoft’s next act
"One of the big things that we have done at the leadership level is to focus on shared metrics. We make a distinction between what we call “performance metrics” and “power metrics.” Performance metrics are in-year revenue and profit and things of that nature. Power metrics are about future-year performance. They are leading indicators of future success and are more about usage and customer love or satisfaction. We have a blend of metrics that are few but shared. A large part of the compensation for me and my leadership team is fundamentally based on that."
high  tech  insights 
20 days ago
Brands that use influencer marketing can boost returns and conversions
"Word-of-mouth recommendations from influencers effectively turn prospects into customers, who trust the people they interact with on a daily basis."
social  enterprise 
20 days ago
The missing word that adds new meaning to the definition of XaaS
"When the definition of XaaS, or Everything-as-a-Service, focuses on moving IT to the cloud, it overlooks the disruptive effect of being digitally connected"
cloud  platforms  -  infrastructure  and  architecture  digital  transformation  frictionless  enterprise  it  service  management 
20 days ago
Here's How Women and Startups Can Accelerate Pay Equity in Tech
"Over two decades, Jana Rich has seen hundreds of compensation negotiations, including patterns in who wins, who loses and why. Read on to learn how startups can begin with good comp hygiene early on, and what candidates can do to be empowered and equipped to get the comp they deserve."
20 days ago
How Good Is Machine Learning at Understanding Text?
"As usual, having large datasets to train and test with is helping researchers improve the performance of reading comprehension models — but creating those data sets is slow and expensive, making it harder to use machine reading for topics where there isn’t a good test data set to learn from."
top  stories  artificial  intelligence 
20 days ago
Zuckerberg to U.S. Facebook users – GDPR privacy benefits not fully on offer to you
"GDPR is coming, but for U.S. Facebook users the data privacy benefits aren't likely to be on offer, according to CEO Zuckerberg."
data  privacy  governing  identity  and  security  regulation  social 
20 days ago
The Disappearing Opportunity
"With relates to the third point, vendors must constantly assess the customer situation and connect with or create urgency. It’s not just about establishing preference for you vs. competitors on the situation you are focused on; its establishing preference for that project vs. others."
go-to-market  bant  buying  process  enterprise  agility  opportunity  sales  strategy  urgency 
20 days ago
It's not all about mindset: The lack of IT talent is the biggest roadblock to reaching the Digital OneOffice promised land
"Getting to the point here, it’s one thing demanding your employees change how they approach their jobs to benefit your firm from deploying advanced automation and cognitive tools, but entirely another if you don’t have the technical expertise to put them to work"
21 days ago
How Dell EMC is changing sales culture and results with data, Domo-style
"Getting salespeople to use a new tool is one of the biggest challenges in enterprise software. But Dell EMC's Matthew Coblentz had a plan. Here's how his team is using Domo to change how sales is done - with noteworthy results."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  new  professional  it  as  a  service  use  cases 
21 days ago
The End of Windows – Stratechery by Ben Thompson
"What is more interesting, though, is the story of Windows’ decline in Redmond, culminating with last week’s reorganization that, for the first time since 1980, left the company without a division devoted to personal computer operating systems (Windows was split, with the core engineering group placed under Azure, and the rest of the organization effectively under Office 365; there will still be Windows releases, but it is no longer a standalone business). Such a move didn’t seem possible a mere five years ago, when, in the context of another reorganization, former-CEO Steve Ballmer wrote a memo insisting that Windows was the future (emphasis mine):"
" 
21 days ago
As marketing data proliferates, consumers should have more control
"As one journalist pointed out in the press event, this level of detail from the hotel is not something that would thrill him (beyond the electronic check-in). Yet there doesn’t seem to be a way to opt out of that data (unless you live in the EU and will be subject to GDPR rules"
cloud  enterprise  adobe  summit  2018  customer  experience  management  data  privacy  marketing 
21 days ago
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