jju + policy   38

HOW TO: Create a Facebook Engagement Policy
As Facebook has become a primary customer interaction point for businesses, many companies have established formal policies for how community managers and employees should engage with fans. These engagement policies run the gamut from a brief checklist of best practices to a multi-page legal document with detailed instructions on how to handle issues.
facebook  policy  business  tips  howto 
february 2011 by jju

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