heinzwittenbrink + servicedesign   21

Creating a digital service to support women after breast cancer treatment (case study) | presentation by Jo Wolfe at agile content conf, 30 Jan. 2017
"Jo’s team worked with a technology accelerator programme to create BECCA, a digital service that supports women to adapt to life after breast cancer. The project involved people from across the organisation, including clinical experts, front-line staff, and executives. Hear how Jo’s team supported stakeholders to collaborate on content, design, and functionality using a combination of user research and iterative development. "
contenstrategy  breastcancercare  contentdesign  servicedesign  medicine 
march 2017 by heinzwittenbrink
Being patient-centric in a digitizing world | McKinsey
Gitte Aabo: One of the things that excites me is the level of access to information that patients now have, which will further increase. I believe this is going to change the whole dynamic of the healthcare system. We’ve only scratched the surface at the moment, but more information will have a profound impact on the physician’s role, the patient’s role, and our role as a company. Patients will have more decision power, at least when it comes to chronic diseases, and as a citizen I think that’s a healthy development. It’s also challenging because it requires a completely new business model, in which the patient gradually moves to the foreground.
servicedesign  healthcare 
december 2016 by heinzwittenbrink
Content Strategy in Service Design
Gute Einführung ins Service Design, Parallelen von Service Design und Content-Strategie
by:JenniferMcCutchen  servicedesign  Präsentation 
november 2016 by heinzwittenbrink
Experiences Matter: On service design & higher ed // Speaker Deck
Favorite tweet: Thanks for attending my talk #confabedu. Here's my slides on service design & higher ed: https://t.co/k3dfFlRTGg — Ron Bronson (@ronbronson)…
by:ronbronson  servicedesign  contenstrategy  highered 
november 2016 by heinzwittenbrink
Service Design Books
Service Design Books is a co-created library of recommended reading for service designers. Formal books on service design are few and far between but many of…
servicedesign  resources  books 
october 2016 by heinzwittenbrink
Content Strategy in Service Design
Gute Einführung ins Service Design, Parallelen von Service Design und Content-Strategie
servicedesign 
september 2016 by heinzwittenbrink
Government Service Design Manual
Basics des Service Design als agiler Prozess bei GDS
servicedesign  GDS 
september 2016 by heinzwittenbrink
Live from Confab: Customer service design – Marli Mesibov: Content Strategist & Writer
Bericht von der Session von MikeAtherton, zu der es auch eines Sldeshare Präsentation gibt
servicedesign  MikeAtherton 
september 2016 by heinzwittenbrink
www.slideshare.net
Customer Service Design: Content Strategy in the Spaces Between Upcoming SlideShare Loading in … 5 × 1 1 of 70 Email Email sent successfully! Embed Size (px)…
servicedesign  MikeAtherton 
september 2016 by heinzwittenbrink
Designing services by making them | GDS design notes
Before joining GDS three months ago, I was studying service design at the Royal College of Art and doing service design in the National Problem Gambling Clinic:…
servicedesign 
september 2016 by heinzwittenbrink
Content Strategy in Service Design | Fjord
Ziemlich ausführlicher Bericht über einen Workshop zu dieser Thematik, Links zu Methoden des Service Design
servicedesign 
september 2016 by heinzwittenbrink
Content design patterns — Medium
Taken from the Government Digital Service’s design principles In software engineering, design patterns and repositories are pretty commonplace. In content…
designpatterns  servicedesign  gds 
may 2016 by heinzwittenbrink

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