24201
Digital Transformation: Why Culture Is So Key
> Culture is the most important factor, way more important than technology, for example. By culture, we mean a set of shared values and beliefs that drive a change in behaviors. This has to be both a top-down and a bottom-up approach. The CEO and the C-level executives must embody the culture and the DNA of the brand so that employees change their behaviors to better serve their clients. A great example of this was shared by Frédéric Oudéa, the CEO of Société Générale, when receiving the 2018 prize (see picture below): He regularly (once a month) spends time learning how to code in order to understand IT/software issues and directly listen to clients and employees. Another example comes from C-level executives at Generali or Air Liquide, which spend time regularly to call back detractors themselves.
france  awards  Forrester  culture  digitaltransformation 
4 hours ago
Why Digital Workplace Apps Are Not Producing Great Customer Experiences
> 16 percent of respondents rate their digital experience offering in the top 25 percent.
> 26 percent rated digital banking experiences as in the bottom half of digital experiences.
> 49 percent rated digital government experiences in the bottom half.
digitaltransformation  surveys  gartner  design  ux 
4 hours ago
A useful big data story
> In 2011 Friedberg decided to sell exclusively to farmers, and WeatherBill changed its name to The Climate Corporation. “We needed to feel a little less Silicon Valley and less whimsical,” said Friedberg. For the next few years he would spend half his time on the road, explaining himself to people whose first step was toward mistrust. “Farmers don’t believe anything,” he said. “There’s always been some bullshit product for farmers. And the people selling it are usually from out of town.”

> He’d sit down in some barn or wood shop, pull out his iPad, and open up a map of whatever Corn Belt state he happened to be in. He’d let the farmer click on his field. Up popped the odds of various unpleasant weather events—a freeze, a drought, a hailstorm—and his crops’ sensitivity to them. He’d show the farmer how much money he would have made in each of the previous thirty years if he had bought weather insurance. Then David Friedberg, Silicon Valley kid, would teach the farmer about his own fields. He’d show the farmer exactly how much moisture the field contained at any given moment—above a certain level, the field would be damaged if worked on. He’d show him the rainfall and temperature every day—which you might think the farmer would know, but then the farmer might be managing twenty or thirty different fields, spread over several counties. He’d show the farmer the precise stage of growth of his crop, the best moments to fertilize, the optimum eight-day window to plant his seeds, and the ideal harvest date.

From The Fifth Risk.
agriculture  farming  books  bigdata  cases 
6 hours ago
DOJ approves $69B CVS-Aetna merger as healthcare industry restructures
> CVS, which racked up about $185 billion in revenue last year, runs the country’s largest retail-pharmacy chain and provides prescription plans to more than 94 million customers. By joining forces with Aetna—the nation’s third-largest health-insurance provider with over 22 million medical members, earning $60 billion in revenue in 2017—CVS will have a tight grasp on the market. The combined enterprise aims to be a first-line health care hub with clinics in its ubiquitous brick-and-mortar stores.
healthcare  cvs  mergers  m&a  aetna  usa 
3 days ago
Private cloud spending is increasing, not decreasing
> By end of the year, IDC projects public cloud spending will account for 68.2 percent of total IT equipment spending, growing at an annual rate of 36.9 percent.
Marketsizing  idc  privatecloud  cloud  spend  hardware 
3 days ago
The new tech effecting culture outline
> The trajectory of books about new technologies follows a similar pattern: first, hype; then, backlash; then, finally, a more considered view of what it might actually be good for.

Yup. Checks out.
Tech  books  reviews  techethics 
5 days ago
'The gulf between apps and infrastructure is blurring' says boss of DevOps darling Puppet
Their portfolio:

> Puppet Bolt, the company's simplified open source automation framework, hit version 1.0; Puppet Insights, a tool for measuring how fast and how well teams commit code, showed up as a private beta; Puppet Discovery, for corralling IT resources, moved on to version 1.6; Pipelines for Containers 3.3 got Helm support; and Puppet Enterprise 2019 and Continuous Delivery for Puppet Enterprise 2.0 reached general availability.
automation  Puppet  conferences 
5 days ago
SRE: The Biggest Lie Since Kanban
> That’s why SRE is a Big Lie – because it enables people to say they’re doing a thing that could help their organization succeed, and their dev and ops engineers to have a better career and life while doing so – but not really do it. Yes, there have been Big Lies before, which is why I cite Kanban as another example – but even if the new criminal is pretty much like the old criminal, you still put their picture up on the post office wall.

...

> If something you’re selling is profoundly misused it’s your responsibility to be more up front about the issues.
devops  rants  sre 
6 days ago
The Demise of Blockbuster, and Other Failure Fairy Tales
Strategy is hard, execution at the middle-management later is harder.

> What’s missing from the story is that PARC delivered on its mission. In fact, it saved Xerox from the fate of Kodak. While its copier business was disrupted by smaller Japanese competitors like Canon and Ricoh, one component of the Star system, the laser printer, replaced the revenues lost from its cash cow and Xerox continued to grow. It also earned millions from licensing technology it invented and, it should be noted, from its investment in Apple.
strategy  deathmarch  history 
6 days ago
Hadoop Needs To Be A Business, Not Just A Platform
Financial goop on Cloudera and HortonWorks merging:

> The deal for the merger of the two companies is surprisingly simple. Shareholders in Hortonworks will get 1.305 shares in Cloudera and Cloudera will be the remaining company in fact, if not necessarily in name. This means that Cloudera shareholders will own 60 percent of the combined company and Hortonworks shareholders will own the remaining 40 percent. The combined companies had a fully diluted equity value of $5.2 billion before the merger was announced. At the time the deal was announced, the combined firms had more than $500 million in cash, no debt, and 2,500 customers who largely do not overlap. There are more than 120 customers who spend $1 million a year and another 800 customers who spend more than $100,000 a year for subscriptions and such.
m&a  hortonworks  bigdata  financials  cloudera  hadoop 
7 days ago
Square expands its bank-like offerings, letting sellers charge customers in installments
Disrupters gonna disrupt, loans edition:

> This type of loan is typically reserved for retailers who bring in more than $1 million in revenue, and requires a lot of paperwork.
lending  square  loans  banking  digitaltransformation  disruption 
10 days ago
Add It Up: FaaS ≠ Serverless
> Despite attempts to educate the market, we still believe the word “serverless” connotes many different things, especially for the 79 percent of organizations that plan to adopt serverless architecture but have not planned to use FaaS in the next 18 months.

Oh boy.
serverless  faas  surveys  cloudnative  cloud 
10 days ago
Air Force wants to make 'Kessel Run' standard in tech acquisition
“You're probably going to see maybe a directive from us that basically says every acquisition is going to have to have something that looks like Kessel Run from the primes. So you want to have [authority to operate] within three or four weeks, not six years.”
digitaltransformation  procurement  govt  USAF 
11 days ago
Pivotal and New Relic Deliver Visibility, Value, and Velocity
A nice listing of some metrics to monitor out of the box in PCF, and just performance metrics, but meatware and product related stuff too.
partnerships  pivotal  newrelic  PivotalCloudFoundry  monitoring  metrics  5ss 
13 days ago
Pivotal Cloud Foundry 2.3
A laundry list of new feature and services in the software I market around. There’s a lot of .Net expansion, adding some standard platform services (like a task scheduler), and Morlock stuff like multi-install (would you say “zone”?) OpenStack, and Kubernetes and embedded OS update:
releases  kubernetes  pivotal  cloudnative  PivotalCloudFoundry 
13 days ago
Here’s what happened when the IRS’s electronic filing system crashed on Tax Day
From the referenced report:

> Tax Day, April 17, 2018, the IRS experienced a storage outage due to a firmware bug on one of the IRS’s high-availability storage arrays. Because of the outage, 59 tax processing systems, including the Modernized e-File (MeF) system, were unavailable for approximately 11 hours between 2:57 a.m. and 1:40 p.m.

Storage firmware bug that hasn’t been patched.
deathmarch  IBM  storage  itsm  outsourcing  irs 
14 days ago
eBooks vs. Whitepapers
> Tirone expanded further by saying that whitepapers are often used by marketers to highlight the brand’s value proposition — which could be a product, service, or solution — in a polished deliverable with strong visuals and writing. “The structure of a whitepaper can vary, but the common components remain pretty consistent; [it starts with identifying] a problem, [followed by a] methodology, guidance, [and then the proposed] resolution,” he explained.

There’s several opinions of which work better for getting customers. One of them:

> “EBooks perform well at the “awareness” stage of the buyer journey, where a person is trying to accumulate information about a particular product or service and wants to gain a comprehensive understanding first. [Consumers at this stage] are more concerned about the “problem” part of the equation.” said Kapoor. “Whitepapers, on the other hand, target people in the “decision” stage in the buying-journey. Whitepapers are introduced when a person versed with the basics [is] looking for “proven validation” of a concept to fuel their buying decision,” he continued.

I think white papers are good for specific topics, as most of the write-up says, people who are beyond the basics. Books can be that way too (of they collect together tactics and how to’s), but books do well as overviews of the basics, to make and describe the market/problems you’re selling solutions for.
whitepapers  marketing 
14 days ago
PCF and New Relic at West
“Thomas said he plans to migrate hundreds of existing applications to Pivotal Cloud Foundry, which will also serve as the standard platform-of-excellence for all new applications. New Relic will ensure reliability, availability, and performance of those workloads as well as enable West’s ops team to monitor Pivotal Cloud Foundry itself.”
monitoring  cases  west  pcf  newrelic  proofpoints 
14 days ago
USAF's plans for agile, DevOps, cloud
Brief, but some names of apps they’ve modernized and high-level thinking in the broader portfolio modernization.
digitaltransformation  USAF  devops  agile  cases  agileAF 
17 days ago
Lessons from the UK Government's Digital Transformation Journey
It's probably OK:

> In any organisation that’s been around for a while, ways of doing things build up and often disconnect from the reasons they were put in place. Things are cited as "rules" which are really just norms. We had to get really good at working out the difference, and on pushing back on some of those rules to get to the core principles.

Get involved with the backend people:

> I know of one government project where the digital team couldn’t even add one extra textbox to their address fields, something users were complaining about, because the backend IT teams were too busy to make the change.

Working with the end user changes staff for the better:

> I’ve talked to a lot of teams in large organisations who have taken all the right steps in moving to agile but are still having trouble motivating their teams, and the missing piece is almost always being exposed directly to your users. Whether they’re end customers, or internal users, there’s nothing like seeing people use your products to motivate the team to make them better.
UK  agile  digitaltransformation  culture  govt 
18 days ago
How to have a good conversation
> What is conversation for anyway?  I don’t even recommend being charming, or trying to be charming, unless a work situation is forcing you to do so.  Let yourself be sullen when the mood beckons.  Feel free to let eye contact lapse.  Don’t repeat back what you’ve heard.  Say something surprising.  Be willing to go meta.  Most of all, try to establish a “we actually can have a more genuine conversation than we thought was going to be possible” level of understanding, taking whatever chances are needed to get to that higher level of discourse.
conversation  irl  interviewing  learning  social 
18 days ago
Container Orchestration Market - Global Forecast to 2023, from Research and Markets
> The global container orchestration market size is expected to grow from USD 326.1 million in 2018 to USD 743.3 million by 2023, at a Compound Annual Growth Rate (CAGR) of 17.9% during the forecast period.

Composed of: SUSE, Oracle, Microsoft, Red Hat, AWS, Google, Docker, Mesosphere, Rancher Labs, Cisco, Critical Stack, Giant Swarm, Ericsson, Aptible, Kontena, SaltStack, Hashicorp, Shippable, Heroku, Joyent, Pivotal, Cloudify.
marketsizing  containers  orchistration 
24 days ago
Barely a third of outsourcing deals are now safe: Window-dressing legacy engagements is over - Enterprise Irregulars
People want to change the nature of outsourcing:

> As this year’s State of Operations and Outsourcing study of 381 enterprise operations leaders across the Global 2000 reveals, only 30% of these relationships will continue to operate in the old model, while a similar number will stick with their service provider if they can have a shift towards business outcome pricing and a degree of automation applied. 27% have already given up on shifting the model with their current provider and have declared their attention to switch, while 17% want to end the misery and focus on bringing the work back inhouse, and look to simply automate it.
surveys  outsourcing  digitaltransformation  hfs 
25 days ago
Mesosphere revenue, etc.
“Last year in Q4 we issued news about hitting a $50m+ run rate and this year’s Q2 marks our biggest quarter ever, beating our numbers over the last 14 quarters. In fact, according to a recent report from Inc, we are the third fastest-growing software company in the U.S. with a revenue growth of 7,507 percent.”
startups  platforms  revenue  pr  mesosphere 
26 days ago
Google making private cloud stuff
> Google is responding to enterprise computing needs by making custom-designed computers to run in organizations' own data centers, reports The Information. The computers include server, storage and networking functions specifically for "a handful of large customers," according to two sources close to the project in the report.
privatecloud  rumours  gcp  google 
26 days ago
Quest Software Enhances Kace Systems Management Appliance
The all in one, mid-market systems management appliance.
itmanagement  kace  dell  smb  quest 
27 days ago
High churn rate in the S&P 500
Innosight's third study of company's ability to maintain leadership positions estimates that by 2018, 50% of the companies on the S&P 500 will drop off, replaced by competitors and new market entrants. Staying at the top of your market-heap is getting harder and harder.

This is often used to show how difficult the business world is now. It's hard enough to get to the top, and hard to stay there.
digitaltransformation  strategy  numbers  S&P500  business 
28 days ago
Steel cut oats
> The calories are basically the same as those in instant. The biggest difference is that when you choose instant over the whole grain form, you’re likely to be hungry again in the next 45 minutes, whereas the lesser processed grain will take your body longer to digest, and do a much better job at holding off any growling of the belly.
oats  food  health 
4 weeks ago
Exploring the map – Wardley Maps
Wardley’s take on riding the diffusion or understand curve:

> The uncharted space is where no-one knows what is wanted which forces us to explore and experiment. Change is the norm here and any method that you use must enable and reduce the cost of change. In this part of the map, I tend to use an Agile approach that has been cut right back to the core principles, a very lightweight version of XP or SCRUM.

> Of course, as a component evolves and we start to understand it more then our focus changes. Sometime during the stage of custom built we switch and start to think about creating a product. Whilst we may continue to use underlying techniques such as XP or SCRUM, our focus is now on reducing waste, improving measurements, learning and creating that first minimal viable product. We start to add artefacts to our methodology and the activity has more permanence about it as it undergoes this transition. We’ve stopped exploring the uncharted space and started concentrating on what we’ve found. Today, Lean tends to rule the waves here though back in 2005 we were struggling to find something appropriate. The component however will continue to evolve becoming more widespread and defined as it approaches the domain of industrialised volume operations. Our focus again switches but this time to mass production of good enough which means reducing deviation. At this point, Six Sigma along with formalised frameworks such as ITIL then start to rule the waves. Any significant system will have components at different stages of evolution. At any one moment in time, there is no single method that will fit all.
innovation  strategy  wardley 
4 weeks ago
The Air Force Will Treat Computer Coding Like a Foreign Language
> For example, when Defense Innovation Unit went to air operations centers in Middle East, the defense tech expert envisioned software changes that would optimize the way that airmen tracked refueling tankers. Teaming up with a commercial firm in Boston called Pivotal Labs, the new software is saving about $200,000 in fuel every month.

It's usually reported at $200,000 a day.

Mostly, though, lots of AI talk:

> During Operation Inherent Resolve, he led 1,800 Air Component Commander analysts to create the first-ever visualization of millions of data points from sources including unmanned aerial vehicles and open-source streams. That reduced 1.5 hours of daily target development to five minutes. He also provided intelligence support to the fight against ISIS that increased deliberate (i.e. pre-planned) target development by 68 percent.
proofpoints  usaf  cases  military  AI 
4 weeks ago
“Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them. This is in contrast to 41 per cent over all the six industries surveyed, which comprised financ
Just over half of government IT work relies on outsourcing, 10% higher than private sector average: “Gartner also found that there was a greater reliance on third-party developers in governments than other sectors, with more than half saying they used them.... This is in contrast to 41 per cent over all the six industries surveyed, which comprised financial services, government, manufacturing, retail, healthcare and education.”

The y/y for the last five years would be interesting to see.
outsourcing  govt  surveys  gartner 
4 weeks ago
Data center staff are aging faster than the equipment
"New skills, such as overseeing and managing SLAs for off-premises workloads, are needed, but people don’t have them. Just 35 percent of survey respondents reported that they did not have any of the hiring or staffing issues identified by Uptime."
surveys  uptime  jobs  hiring  SysAdmin  ops 
4 weeks ago
After Sondergaard, analyst firms must take stock
“Analysts become dancers and performers, with all the good and bad that involves. They can internalise their projected self-confidence and capacity for accepting risk and ambiguity. Analysts can get carried away by the feeling of influence, their confidence, and the respect that clients show them. They start to believe their own performance. The generic reality of men in authority within male-dominated organisations has to be layered over that position. And, perhaps, even the role of the performer has additional complexities: when they are playing a role, the appetite for using authority can be increased.”
scandal  industryanalysts  analysts  gartner 
5 weeks ago
New Tech Spotlight: Fintech Investments Reach All-Time High In Q2 2018
“In Q2 of this year, fintech startups raked in a total of $19 billion in funding, pushing the overall category to well north of $100 billion in total funding raised.”
startups  payments  finance  Forrester  funding  fintech 
5 weeks ago
Agile processes can transform companies from unexpected places: The VGZ success story
At the topic of agile, lean, DevOps, and all that “digital transformation” stuff is a renewed focus on customers and figuring out what they want to give you money for, then making the product as good as possible for them:

> VGZ decided to focus its efforts on improving the customer experience. The starting point was not a traditional customer segmentation — the leadership instead decided to focus on understanding and improving customer journeys, specifically the frequency of customer interactions and the impact on the life of customers.

Very “jobs to be done.”
jtb  digitaltransformation  agile  design 
5 weeks ago
VMworld 2018: Pivotal Container Service and the Long Road to NoOps
> [Swisscom’s] Massalt polled the audience, asking how many of them had experience with updating their Kubernetes clusters. No one, in a reasonably full ballroom, raised a hand.

> “There’s a reason for this: because it’s a painful process,” he said. It’s why Swisscom had already adopted BOSH as an automated deployment tool for replacing old versions and updating the underlying platform, thus taking care of a large chunk of Day-2 operations.
vmworld  cases  swisscom  pks  kubernetes  panels  vmware  payments 
5 weeks ago
Broadcom CEO Dangles CA Technologies Bait, Investors Bite
Tan told investors during the company’s third fiscal quarter of 2018 conference call Thursday that he thinks Broadcom will be able to tap into CA Technologies’ current software customers to sell its switches, routers, and fiber optic equipment.

“Just as we have done with hypercloud players, we believe we can bring our compute offload solutions, our Tomahawk switches, Jericho routers, fiber optics, and our server storage connectivity portfolio directly to these same large enterprises that are buying CA software,” Tan told investors, according to transcripts. “Through CA we believe we have a big doorway to engage strategically with these customers and provide them direct access at very compelling economics to the same leading edge … storage and compute technologies that are used to enable the cloud service providers today.”
m&a  channel  integration  ca  broadcom 
5 weeks ago
New Common Sense Media survey finds more positives than negatives in teen use of social media
‘“Overall, Common Sense said teens are more likely to view social media as a good thing in their emotional lives. For example, 16 percent said using social media makes them feel less depressed and 25 percent said they feel less lonely, compared to 3 percent who said social media use made them feel more depressed or lonely. The report states that even though teen social media use has skyrocketed in six years, “teens are no more likely to report having a negative reaction to social media on any of these (emotional well-being) measures today than they were in 2012.”’
socialmedia  charts  thekids  surveys 
5 weeks ago
When Concorde was the future
“Concorde was pitched at the business set of the 1970s, with all of its 106 seats priced at first-class levels. With its own dedicated lounge at the airports it served, even the check-in and waiting experience was luxurious: possibly more so than the aircraft itself, which despite its leather seating had tiny windows, a low cabin ceiling and similar knee room to today’s economy class. Pop stars were frequent flyers: Concorde famously (or infamously) allowed Phil Collins to play both the London and Philadelphia sites of Live Aid on the same day in 1985.”
jets  history  travel 
5 weeks ago
Why Starting With End-to-End Customer Journeys Isn't Good For The Customer
‘Here’s how to make the argument to a stakeholder on your team that really wants to see that end-to-end vision: If the idea is to get value out to customers as fast as possible, does it make sense to explore every customer touch point? The time spent doing that intensive research could’ve been spent building and delivering an MVP for customers and get them excited about. Repeating this cycle gets the team to “learn by doing” and is actually a faster way to truly understand the customer’s end-to-end journey. It’s also a lot more engaging work than research and makes the team stronger.’
digitaltransformation  design  agile 
5 weeks ago
Taking Agile Transformations Beyond the Tipping Point
Creating the process itself is agile. Also, a chart with activities and a suggested timeline.
agile  digitaltransformation  bcg 
5 weeks ago
Internal Product Management: the Good, the Bad and the Ugly — Black Swan Farming
For internal products, the “customer” is the enterprise, usually their strategy and execution, aka, “grind and stack.” Staff are, often sadly, meatware enablers in the value stream just like any technology. Optimize the VSM, make more paper.
digitaltransformation  product  productmanagement  strategy 
5 weeks ago
Unknown Unknowns: The Problem of Hypocognition
“Consider this: how well can you discern different shades of blue? If you speak Russian, Greek, Turkish, Korean or Japanese, your chances are much better than if you speak English. The former groups have two distinctive linguistic representations of blue. In Russian, for example, dark blue (sinii) and light blue (goluboi) are as distinct as red and pink. But in English, we know blue as a single concept. The deprivation of finer-grained color concepts poses a great perceptual disadvantage. English speakers more easily confuse blue shades, not because we have poorer vision, but because we lack the more granular distinctions in the language we speak.”
psychology  turnsout  language  colors 
5 weeks ago
Impressions from VMworld
“VMware’s ability to strategically partner to respond to shifting market forces is an impressive competency that should not be underestimated.”
privatecloud  partnerships  vmworld  rds  redmonk 
5 weeks ago
VMworld 2018: VMware Wants to Re-Architect Your Containers for NSX - The New Stack
“The developer shouldn’t have to know how to program NSX, or know what the security isolation boundaries are,” continued Fazzone. “But they should know that their organization has taken steps to unify the networking approach between the containerized applications and the traditional applications running in VMs, and take advantage of that ‘service’ offered by IT to extend the NSX-T support up into their container platform, versus just defaulting to the Layer 2 default that’s available in the open source community — so that their organization can realize that complete connectivity model in a consistent way.”
vmware  vmworld  pks  kubernetes  cloudnative 
5 weeks ago
New Cloud Unicorn: PagerDuty Scores $1.3 Billion Valuation In $90 Million Round
“The company says it passed $100 million in annual recurring revenue in recent months”
monitoring  itmanagement  revenue  funding  pagerduty 
5 weeks ago
Transform Your Corporate Culture With These 5 Proven Steps
“A 2017 Gallup report found only 33 percent of US employees said they were engaged at work. This surprisingly low rate has serious consequences: their actively disengaged colleagues are estimated to have cost the US between $483 and $605 billion annually in lost productivity.”
work  sentiment  hr  surveys 
5 weeks ago
With Emerging Technology Comes Emerging Data Problems
“Enterprises need to think about data traffic patterns in their organizations, Vincent said, and recognize when the traffic no longer flows through a central point (whether public cloud or private cloud) and ready their corporate networks for a whole new traffic flow as part of their digital transformation.”
data  IoT 
5 weeks ago
Three imperatives for federal agencies to capitalize on digital transformation
Just getting some basic design-think in there would probably solve most problems: ‘Nine in 10 respondents believe their agency “needs to spend more time on improving the usability of technology, as opposed to the development of the technology itself.”’
design  surveys  govt  digitaltransformation 
5 weeks ago
Potato Chips Market Share, Size, Growth and Analysis 2018-2023
"In the past 7 years, the market for good ol’ fried tater chips has grown at a snackable rate of 4%, pushing the global market for potato chips to."
pr  marketsizing  food 
5 weeks ago
Transforming the Air Force into a software company with more airpower
“We have a small team that was tired of working this way and tired of not being able to provide this capability to our warfighters,” said Adam Furtado (pictured), chief product officer at the U.S. Air Force. “Basically, Congress told us to figure something new out.”

And:

“We’ve been designing a brand new system to modernize for about 10 years, and we just haven’t been able to get it to the field for a ton of Department of Defense, bureaucratic and acquisitions reasons,” Furtado explained.
deathmarch  USAF  cases  agile  waterfall 
6 weeks ago
Airmen given direct access to AOC development process
"Air Force acquisition leaders recognized the current acquisition strategy, in progress since 2009, will not deliver capability to the warfighter fast enough. Today, we terminated the current AOC 10.2 contract with Northrop Grumman in order to take a different approach."

And:

“Once we field this platform and establish the software pipeline, we will begin the iterative improvement process,” said Sanders.  “That’s where this acquisition process really makes a difference.  The customers, in this case Airmen at the AOCs, are able to communicate their needs directly to developers and see the changes they request within weeks.
USAF  cases  agile  govt  mil 
6 weeks ago
VMware's vision - your multi-cloud substrate for enterprise applications
“Support for VMware’s NSX virtual network over AWS Direct Connect links that allow extending network configuration and security policies from an enterprise data center to AWS. It also enhanced NSX features on the AWS Cloud to include better control over intra-cloud traffic and support for micro-segmented security policies. Support for high-speed Direct Connect links also facilitates application and data migration or busting to the cloud. Further smoothing the path to the cloud, VMware introduced what it calls a data center evacuation service that enables the live or scheduled migration of thousands of VMs with no downtime. It also offers a free cost estimation service to help determine the financial implications of cloud placement for different workloads.”
multicloud  hybridcloud  vmworld  nsx  vmware 
6 weeks ago
Cloud Native Computing Foundation Accepts Harbor Into CNCF Sandbox
“Harbor is a privately hosted registry, which allows running either on-premises or in any of the major cloud vendors, making it a possibility for organizations that cannot use a public container registry or want to implement a multi-cloud strategy. Harbor started as an internal VMware project and became open source in 2016. Multiple partners, including companies like Pivotal and Rancher, either use Harbor for their container-based environment or work together with Harbor to give the possibility of running the project on their infrastructure. For instance, the Pivotal Container Service includes Harbor as its built-in container registry. For Rancher, Harbor is one of the packages you can deploy to provide a container registry. Moreover, Harbor gives the option to set up multiple instances of these registries on several of these platforms simultaneously and allows replication between them. Through the signing and vulnerability scanning capabilities provided by the project, it turns these into trusted resources.”
cloudnative  containers  docker  vmware  registries  opensource  privatecloud 
6 weeks ago
SUSE Builds Momentum with Innovative Open Source Offerings, Revenue Growth and Commitment to Enterprise Customers
“For the six months ending April 30, 2018, SUSE saw revenues of $182.9 million, which represents continued growth of approximately 17 percent over the same period in the previous year. Adjusted EBITDA for that period was $56 million, nearly 23 percent year-over-year growth.”
revenue  pr  suse  linux 
6 weeks ago
Bulls**t Jobs (Part 1 of ∞)
“It’s too soon to have a good sample size. But it seems to usually work. I think it works because there is nobody at Mr. Smith’s workplace – maybe nobody in the entire world – who cares whether Mr. Smith brings a chair into work. Somebody wrote up a procedure for employees using special chairs, so that they’re not the sort of cowboys who make decisions without procedures. Somebody else feels like they have to enforce it, so that they’re not the sort of rebel who flouts procedures. But nobody cares.”
bigco  work 
6 weeks ago
Project vs. product management, in government
Good discussion of doing product management instead of project management. Also, discussion of user metrics to track design and usability:

“Defining success metrics helps you focus on what’s important in your product and how well it solves the problems you’ve identified. Defining key steps the user must take is also important in order to shine a spotlight on where in the process users are failing. With this data, you can conduct further in-person research to understand why they are failing and devise an even better solution.”
prjmgmt  agile  govt  product  design 
6 weeks ago
Project management vs. product management
‘That discussion starts with a very concise and useful distinction between project management (the world the government knows) and product management (the world it doesn’t). Project management, they write, is “focused on managing to a plan” -- such as managing schedule, budget, risk, policy compliance and then reporting status to stakeholders. “Success for a project manager is delivering a defined scope of work on-time and on-budget,” Johnston and O'Connor note. Product management, meanwhile, “is focused on delivering a product a user wants or needs.” Success for a product manager “is delivering a product that users love — and use to complete tasks (or in the private sector — a product customers will pay for).”’
prjmgmt  product  digitaltransformation  govt  agile 
6 weeks ago
Google sets Kubernetes free with $9m in its pocket for expenses
“CNCF has reason to be magnanimous beyond the Chocolate Factory prize money – cloud-oriented enterprise software is all the rage. According to CNCF stats published on Wednesday, production usage of CNCF projects has increased more than 200 per cent on average since December 2017 and evaluation – companies testing said code – has risen 372 per cent.... Among CNCF survey respondents – 2,400 IT-types mostly from the US and Europe – 40 per cent of those from enterprise companies (5,000+ employees) report running Kubernetes in production. Over the whole set of people answering the survey, 58 per cent said they are using Kubernetes in production, with 42 per cent considering it for future deployment.”
cloudnative  surveys  containers  opensource  kubernetes 
6 weeks ago
Defense Innovation Board unveils ‘Ten Commandments of Software’
“It seems to me that in our meetings so far we’ve seen many many helper-types — supporters, planners, document writers, and so forth,” he went on. “But it’s a very rare event when we have a meeting with what I would consider to be programmers. One of my most fun questions is to sit in a room with 20 executives, shall we say, and say how many programmers and it turns out there’ll be two — of which one is being transferred for some stupid reason to some other base.”
mil  digitaltransformation 
6 weeks ago
Defense Innovation Board proposes new metrics for assessing DOD software development
"The metrics can be broken down into four broad categories — deployment rate metrics, response rate metrics, code quality metrics, and program management, assessment, and estimation metrics.  The DIB also provides general timeframes for what a “good” score looks like for each metric."
mil  metrics  DevOps  digitaltransformation 
6 weeks ago
Media Availability with Secretary Mattis at DIUx, transcript
"And one of the ways you make certain that you don't have bad processes eat up good peoples' ideas is you make certain that you remove the bad processes and organize for success."
DIUx  mil  innovation  digitaltransformation 
6 weeks ago
‘No longer an experiment’ — DIUx becomes DIU, permanent Pentagon unit
'“There is no doubt in my mind that DIUx will not only continue to exist, it will actually — it will grow in its influence and its impact on the Department of Defense,” Mattis said in a press conference.'
mil  DIUx  digitaltransformation 
6 weeks ago
Army’s newest command looks to the future from downtown Austin
“For too long we have focused only on cost, schedule and performance,” Murray said Friday in his remarks. “We must now also focus on value. Value to the young men and women that will be operating the equipment we build, and utilizing the concepts we develop.”
mil  DIUx  digitaltransformation  austin 
6 weeks ago
Investors Have Misdiagnosed Amazon’s Push Into The Pharmacy Business
“The preponderance of drugs in the U.S. is consumed by an older population, whose habits change slowly or not at all. Accordingly, it’s likely that Amazon’s online pharmacy will not significantly impact the existing drug industry.... Here’s why: Americans currently spend $450 billion a year on drugs. Walmart is the fourth-largest pharmacy in the U.S., with sales of $21 billion, or 4.6% of the company’s total sales. Let’s say that over the next five years Amazon gets to Walmart’s sales level of $21 billion. If the U.S. pharmaceutical industry grows 2% a year over that time, total drug sales will have increased by $45 billion, or the equivalent of two Walmarts (we are ignoring compounding here), to $495 billion. Walgreens, with its pharmacy selling about $70 billion a year, would barely notice Amazon’s presence.”
pharma  amazon  digitaltransformation  disruption  analysis 
6 weeks ago
Think in Products, Not Projects
“In a high level, projects are local optimization efforts. We get a group of people who create new (or improve existing) functionality for our customers and then we pass that onto a team that has no idea why the change was made and how this change was solutioned/implemented. Very often, the quality is low and this Maintenance team needs to deal with the issues. This creates a culture of tolerating low quality, accepting that maintenance/operation teams will deal with problems created by delivery teams, not allowing delivery teams to learn from their mistakes and hence keep repeating them, allow budgets to be set without proper data, treat people like easy-to-replace objects, and so on. This culture is ok with low expectations and tends to increase debt in many aspects like technical, product, talent, innovation, etc. As such, these organizations often run in reactive mode and are constantly catching up with what the competition has brought to the market. Changes are expensive and take too long to get in the hands of the customers.”
digitaltransformation  product  outsourcing  agile 
6 weeks ago
Redis Pulls Back on Open Source Licensing, Citing Stingy Cloud Services
“The modules in question are used to help create managed services on top of Redis, namely RediSearch, Redis Graph, ReJSON, Redis-ML, and Rebloom. Licensed under Apache 2.0 modified with Commons Clause, these can still be freely used in any application, though they can’t be used in a commercial Redis-based offering. For that, you will have to call Redis Labs and work out a paid licensing arrangement.”
redis  opensource  licensing  databases  cloud 
7 weeks ago
The P Rules [for meetings]
Targeted at design, but fits for any BigCo meeting.
product  design  meetings  bigco 
7 weeks ago
Digital operating mode
“So to apply this to a public service, first map your value chain. Identify those areas where you are just providing an intermediary role, which could be replaced by an internet enabled service, that adds little value and just slows things down. Design those roles out of the process, then assemble the tech needed to deliver the new services.... Too often transformation processes skip the value chain mapping element. This leads to fundamental misunderstandings about what benefits services actually deliver to users, and thus miss huge opportunities to improve user experiences and reducing the cost of service delivery. As I have said before, there's no shortcut around truly understanding the service you are meant to be delivering.”
valuestreammaps  vsm  digitaltransformation  govt 
7 weeks ago
Language barrier won’t hold back chatbots in the Netherlands
"BB lives on Facebook Messenger, where it helps travellers find and book flights, as well as remind them to check in. BB is connected to KLM’s API’s – but also to the company’s Salesforce CRM system so that webcare employees can easily take over the conversation when BB doesn’t know what to say.... For KLM, a smart chatbot isn’t just a gimmick. In fact, since the company implemented BB, it saw engagement grow 40%. Customers threw a whopping 1.4 million queries towards BB, and 15% of all boarding passes are now sent to customers over Messenger."
customerservice  klm  chatbots  cases  netherlands  ml 
7 weeks ago
Forrester SVP: VMware Is One Of The 'Exciting' Stars Of IT Automation Era
'O'Donnell called VMware and Pivotal the "crown jewels" of Dell's $70 billion blockbuster acquisition of EMC in 2015. "It's the future," said O'Donnell. "It's the software side of it. A lot of good stuff came with EMC but what VMware and Pivotal are doing is the future. It's all about software."'
analysts  cloud  vmware  pivotal  privatecloud 
7 weeks ago
Farmers Insurance’s New CIO Sees AI Improving Claims Process
'Fast, easy interactions are key for customers who have become accustomed to the ease of use and personalization of e-commerce. For example, Mr. Wilson says he won’t buy from a website that doesn’t make it easy to see as many reviews as he can on a product, and to quickly order and check the status of orders, he said. He’s “pleasantly surprised” when a company knows enough about his past purchase behavior to suggest a product or service he might like, he said.... The ability to automate mundane processes for employees through artificial intelligence so that they can spend time working on more complex problems is one area of interest, he says. Artificial intelligence and automation could help make the claims process quicker for customers and take out much of the routine work for its more than 10,000 claims employees, said Rehan Ashroff, director of innovation lab and new ventures at Farmers, in a previous interview.'
Insurance  farmers  cases  digitaltransformation 
7 weeks ago
Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization
Some points:

- focus on using existing data more, in new ways.

- usually, it’s jus optimization

- good chart of types of projects.
gartner  govt  digitaltransformation  surveys 
7 weeks ago
Employee Engagement In The Digital Age
“Communication is essential to employee engagement. We are all plugged in and on our phones; we are always looking for ways to connect with employees electronically.  In the workplace, it is the face-to-face that matters the most. The communication between a leader, a manager, or a supervisor and their employees is the most effective.”

Nessing explains that it can be difficult for people who are unaccustomed to engagement.

“If you are speaking to a line crew in the field about something they are not familiar with, you have to find a way to communicate in language that they can relate to.”
digitaltransformation  communication  leadership  vision  cases  energy 
7 weeks ago
People don’t trust HR
“More than 70% of employees surveyed in tech do not trust HR, according to a new Blind survey. Only 26% of respondents said they do trust HR, and another 4% said their companies have no HR department. The survey, which Blind conducted through its mobile app, collected responses from more than 11,000 users.... In a previous poll, Blind found that 42% of users wouldn't feel comfortable reporting cases of sexual harassment to HR, and 41% have witnessed or experienced retaliation.”
hr  studies 
7 weeks ago
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