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Connections, Conversations, and Visibility: How the Work of Academic Reference and Liaison Librarians Is Evolving | Johnson | Reference & User Services Quarterly
Additionally, libraries are reconsidering the structure of liaison programs including the roles of both functional and subject expertise. Functional experts include librarians with a high level of proficiency in areas such as online learning, technology, programming, scholarly communications, assessment, etc. Although a few libraries are moving away from a model of subject expertise, most seem to be retaining this model.71 The question then becomes twofold: (1) Do functional experts work within the same department, often a reference or instruction-type department, alongside subject experts or does this expertise exist elsewhere in the library? (2) If the latter, how is communication structured between these groups to support smooth and consistent customer service? One recommended approach is “teaming,” where groups of librarians come together over particular projects as opposed to being assigned to ongoing, fixed groups.72 Hansson and Johannesson discuss the competencies of liaisons versus functional specialists in their examination of the actual daily work of Swedish librarians in supporting faculty research and publication.73 Macaluso and Petruzzelli consider it best if functional expertise is in the reference department, but if it can’t be, everyone has to be on the same page about the type and level of service provided in that functional area to make appropriate referrals.74
libraries  notebene 
march 2019 by copystar

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