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Readers With Plenty to Say - NYTimes.com
Having opened Pandora’s box of comments, The Times now faces a huge challenge meeting reader expectations. Some of the problems could be fixed, I believe, by more communication from The Times — more frequent and prominent explanation of things like comment cutoffs.

But the larger problem is capacity. The Times needs to supplement its comment moderation staff to meet the demand, either with more people or additional analytical tools, or both.

Failing that, it will not capture the full value, and loyalty, of an engaged readership that isn’t content merely to read.
comments  community  nytimes  reading  newspapers  moderation  attention  behavior  business 
december 2010 by allaboutgeorge
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