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MeasuringU: 10 Things to Know about the Customer Effort Score
To have loyal customers you need satisfied customers. But is satisfaction enough to gain loyalty? Some argue that you need more than satisfaction. You need to…
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5 days ago
Twitter
To build trust, brands must empower people through familiar touchpoints and vulnerable communication. Visually and…
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6 days ago
The Iceberg Canvas
Originally on Medium by Will and Kar The Iceberg Canvas is a conscious design framework for re-evaluating value propositions. It departs from standard…
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10 days ago
How to choose the right UX metrics for your product
Kerry Rodden Follow Dec 2, 2015 · 7 min read When designing for the web, you can analyze usage data for your product and compare different interfaces in A/B…
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10 days ago
The Art Of Production: Floating Points
Mark Smith visits Sam Shepherd's London studio to unearth the intricate methods behind his latest album, Crush. In the line of preternaturally talented…
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13 days ago
'How interested are you right now?' Attendance, changing...
In the middle of an interview about the health of his sport, Major League Baseball commissioner Rob Manfred held up his cell phone for emphasis. “Look, this is…
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4 weeks ago
The art of production: Surgeon
A techno luminary outlines his approach to live performance. When I contacted Anthony Child, AKA Surgeon, a couple months ago to pitch the idea of doing this…
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4 weeks ago
The Octopus: An Alien Among Us
Self-replicating, bacterial life first appeared on Earth about 4 billion years ago. For most of Earth’s history, life remained at the single-celled level, and…
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6 weeks ago
How to Buy Clothes That Are Built to Last
By Kendra Pierre-Louis Photographs by Jessica Pettway Sept. 25, 2019 You may have removed last season’s hot fashion trend from your closet, but the effect of…
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6 weeks ago
Twitter
Want more detail about what content designers do at Intercom?

We recently published our expectations for both prod…
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7 weeks ago
15 Little Things You Need to Focus on Less to Get Ahead Today
You become a true master of your life when you learn how to master your focus—where your attention goes. This morning, after back surgery nearly a year ago, one…
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8 weeks ago
Time anxiety: is it too late?
I have always struggled with one thought. The kind of recurring thought that never really leaves you: “It’s too late.” Too late to publish a book, too late to…
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10 weeks ago
Aphex Twin on the Rephlex years
Richard D. James spoke with Oli Warwick about the glory days of Rephlex, the label he ran with Grant Wilson-Claridge. Below is their unedited email conversation…
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11 weeks ago
O Oberlin, My Oberlin - Commentary
I went back to Oberlin on a Friday in June for the first time in a year or so. Even retired professors like me have to return books to the library (eventually).…
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12 weeks ago
Rave Revolution: Eris Drew shares the Motherbeat
“Rave is not religion… thank goodness”, says Eris Drew . Truth is, there is no official doctrine, no bureaucratic leadership, no sketchy tax evasion, no real…
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july 2019
What the Supreme Court did in Brett Kavanaugh’s first year
People gather in front of the US Supreme Court as decisions are handed down on June 27, 2019, in Washington, DC. Mark Wilson/Getty Images The recently completed…
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june 2019
The ZiPS (Almost) Midseason Update – National League
Welcome to the more interesting league. Back in 2015, ZiPS saw two very different leagues — an American League in which most of the teams were competitive, and…
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june 2019
Clubbing in India
Chal Ravens meets the community of DJs and promoters pushing electronic music in Delhi and beyond. Two hundred pairs of arms reach up to the stars from the…
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june 2019
How Trevor Bauer Remade His Slider — And Changed Baseball
Travis Sawchik is a FiveThirtyEight staff writer. His new book “The MVP Machine: How Baseball’s New Nonconformists Are Using Data to Build Better Players,”…
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june 2019
How to Hire Content Strategists :: UXmatters
Business Strategy By May 21, 2019 It’s challenging to hire for strategic roles…. Recently, I scaled a content-strategy team from three to eight people. In the…
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may 2019
Graciela Iturbide, Visionary Ethnographer | by Christopher Alessandrini | NYR Daily | The New York Review of Books
Graciela Iturbide/Museum of Fine Arts, Boston Graciela Iturbide: Dance, Juchitán, México , 1986 Consider the chickens, roosting at a vendor’s feet as he reads…
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march 2019
Dear Humanists: Fear Not the Digital Revolution
A s anyone who’s read an op-ed page in the past decade can tell you, the humanities are losing ground. Declining enrollment in our undergraduate majors is the…
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march 2019
The Ringer Staff’s 2019 MLB Season Predictions
Getty Images/Ringer illustration Rejoice! MLB Opening Day has finally arrived. After a long winter defined by a stalled free-agent market, worries over…
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march 2019
There Is No Reason to Cross the U.S. by Train. But I Did It Anyway.
The particular sheen of America by Amtrak. The view from the Southwest Chief’s Sightseer Lounge. Holly Andres for The New York Times We’re All in This Together…
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march 2019
A History of Tokyo in 8 Dishes
From the fishing village of Edo to the global leader in Michelin stars, eat your way through Tokyo’s past and future. The Japanese do not read English food b…
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march 2019
The Zen Habits Guide to Spending Your Time Intentionally : zen habits
Yesterday I was on a call with an active member of my Fearless Training Program , and she asked a question about how to spend her time more intentionally. Her…
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february 2019
Structured Content Design Workflow: A Case Study – Andy Fitzgerald – Medium
Andy Fitzgerald Feb 18 Flamenco guitar playing, as seen through a Structured Content lens. Over the last several years I’ve become an ardent advocate of…
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february 2019
Adaptive Information Design and the Box Diagram :: UXmatters
Once your team understands the requirements for an entire project, you can sort the same requirements cards within a single view to understand how best to…
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january 2019
Label of the month: Basic Channel
On its 25th anniversary, we examine the roots and philosophy behind one of techno's most beloved labels. The story of Basic Channel reads like a tall tale of…
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january 2019
Secondhand Sureshots | dublab
SECONDHAND SURESHOTS: an experiment in creative sound recycling This dublab documentary film by the dublab creative collective features four amazing, LA-based…
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january 2019
The Best Podcasts of 2018 - Chartable
2018 was, by all measures, an amazing year for podcasts. According to our records, nearly 200,000 shows were launched in 2018—that's almost a third of all…
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january 2019
agile content conf: Go beyond arguments about content to find an approach that works for everyone
Videos from the 2017 conference Go beyond arguments about content to find an approach that works for everyone Jonathan Kahn, Organiser, agile content conf Watch…
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december 2018
Four Days Trapped at Sea With Crypto's Nouveau Riche
Draw me your map of utopia and I’ll tell you your tragic flaw. In 10 years of political reporting I’ve met a lot of intense, oddly dressed people with very…
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december 2018
How urbanisation can be a friend to the biodiversity of birds – John M Marzluff | Aeon Essays
My backyard is a peaceful respite from the nearby city of Seattle. Eighty-year-old firs and cedars provide an emerald backdrop for the wildlife with which I…
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october 2018
The 8-dimensional space that must be searched for alien life
The Fermi paradox is the contrast between the likelihood of life existing elsewhere in the universe and the lack if evidence for it. Recommended for You…
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october 2018
Twitter
anyway here’s the most carefree deer in the world prancing along the beach at dawn 🦌
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october 2018
We Break Down Each MLB Playoff Matchup (And Predict The World Series)
gfoster ( Geoff Foster , sports editor): Welcome to FiveThirtyEight’s postseason MLB chat. We are done with the one-game wild-card playoffs. We are done with…
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october 2018
Red State, Blue City
Stephan Schmitz The United States now has its most metropolitan president in recent memory: a Queens-bred, skyscraper-building, apartment-dwelling Manhattanite.…
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october 2018
Whatever Happened to the Semantic Web?
In 2001, Tim Berners-Lee, inventor of the World Wide Web, published an articlein Scientific American. Berners-Lee, along with two other researchers, OraLassila…
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september 2018
The Difficult Art of Giving Space in Love: Rilke on Freedom, Togetherness, and the Secret to a Good Marriage
“Love one another but make not a bond of love: let it rather be a moving sea between the shores of your souls,” the great Lebanese-American poet, philosopher,…
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september 2018
Today / Me
Oops! Feedly failed to load :-( Please try to reload https://feedly.com/ in case this is due to a networking or caching issue. In some cases, some browser…
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august 2018
What’s in the New NDAA
President Donald Trump signed the John S. McCain National Defense Authorization Act (NDAA) for f iscal year 2019 into law on Monday afternoon, at an event at…
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august 2018
Series Preview: Seattle Mariners (69-50) at Oakland Athletics (70-48) - Lookout Landing
There are best-case scenarios and then there’s sweeping the division-leading Astros in four games on their home turf. The odds of winning all four games in…
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august 2018
The myth of human-centered design
In a recent Fast Company essay, human-centered design expert Don Norman argues that poorly designed technology drives many of the challenges of our…
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august 2018
UX Design for Personalization :: UXmatters
Design Community Ask UXmatters Get expert answers A column by Janet M. Six July 23, 2018 Send your questions to Ask UXmatters and get answers from some of the…
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july 2018
California's vineyard workers already faced long hours, low pay, and harsh conditions. Then came Trump's immigration crackdown.
Looking for news you can trust? Subscribe to our free newsletters. It’s Sunday night of Labor Day weekend, but any barbecues died down hours ago, and the rural…
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july 2018
5 best practices for effectively pairing fonts - InVision Blog
5 best practices for effectively pairing fonts - InVision Blog
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july 2018
Battle for Napa Valley’s future: Proposed curb on vineyards divides county
Fifty years ago Monday, Napa County passed an ordinance that has defined the course of its history and, one could argue, determined the history of California…
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june 2018
I’ve Been Reporting on MS-13 for a Year. Here Are the 5 Things Trump Gets Most Wrong. — ProPublica
The Trump Administration The 45th President and His Administration Zero Tolerance Trump’s Immigration Policy at the Border There’s one thing everyone can agree…
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june 2018
» Doing Windows, Part 1: MS-DOS and Its Discontents The Digital Antiquarian
Has any successful piece of software ever deserved its success less than the benighted, unloved exercise in minimalism that was MS-DOS? The program that started…
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june 2018
The Death of a Once Great City | Harper's Magazine
N ew York has been my home for more than forty years, from the year after the city’s supposed nadir in 1975, when it nearly went bankrupt. I have seen all the…
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june 2018
Why eight hours a night isn’t enough, according to a leading sleep scientist
For something that we spend a third of our lives doing (if we’re lucky), sleep is something that we know relatively little about. “Sleep is actually a…
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june 2018
The West can learn from Southeast Asia’s transgender heritage – Sharyn Graham Davies | Aeon Essays
Transgender issues seem particularly modern in the West. Perhaps this is because of how highly structured Western societies are: every form that needs filling…
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june 2018
The Critically Important Role of Product Teams in Strategy, Innovation & Org Structure
How Structuring Adaptable & Integrated Product Teams Generates Success In Organizations Large & Small. Teams are awesome, but almost all of them need a little…
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june 2018
What It’s Like to Trip on the Most Potent Magic Mushroom
Images Etc Ltd / Getty Paul Stamets, a mycologist I had come to visit in Washington State’s Olympic Peninsula to go mushroom hunting, had a gift he wanted to…
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june 2018
The missing link between Design Thinking/Lean Startup and Agile - Board of Innovation
My colleague Lucas recently detailed the major differences between Design Thinking and Lean Startup and how to know exactly when to shift from one to the other…
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june 2018
A Framework of Questions for Jobs to be Done Interviews
Mike Boysen I bring precision to the fuzzy front-end of innovation, taking the theory of Jobs-to-be-Done and putting it into practice using Outcome-driven…
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may 2018
Baseball’s Three True Outcomes Are Continuing Their Takeover in 2018
Getty Images/Ringer illustration In the closing days of spring training, the Yankees and Orioles used Aaron Judge and Chris Davis, respectively, as leadoff…
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may 2018
Wine and wildfires: how West Coast winemakers are adapting to climate change - The Verge
It isn’t obvious, standing by the stainless steel tanks where wines are supposed to ferment, that Tom Eddy’s winery was at the epicenter of the Tubbs Fire,…
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may 2018
Reframing Your Impact as a Design Lead – Shopify UX
Elyse Viotto Design lead at Shopify. I help my team ship things. Sometimes I write, but more often I sketch. I’m an aspiring calligrapher too. Apr 19 How to…
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april 2018
Should We Speak to Little Boys as We Do Little Dogs? - The New York Times
James Yang After a long car trip we consider it natural for a puppy to “grumblebark,” run in circles, maybe even nip a bit. We don’t get mad at him for needing…
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april 2018
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