userexperience   12464

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Know your customer's expectations for a top-notch
UserExperience  mobile  from twitter
16 days ago by jhill5
What is design ethnography?
The purpose of traditional ethnography is to understand culture. The purpose of design ethnography is to gain design insights
The timescale of traditional ethnography is months and years. The timescale of design ethnography is days and weeks.
Traditional ethnographers live with participants and try to become part of the culture. Design ethnographers are visitors who observe and interview.
With traditional ethnography, data are analysed in great detail over many months. With design ethnography, there is “just enough” analysis to test the risky assumptions.
The findings of traditional ethnography are shared in books and academic journals. The findings from design ethnography are restricted to a team or an organisation.
userexperience  ux  userresearch  Usability 
20 days ago by miaridge
Designing Card-Based User Interfaces — Smashing Magazine
Web and mobile apps are moving away from pages towards completely personalized experiences. These new experiences are built on an aggregation of many individual pieces of content. The way this content is now being presented is in the form of cards. The card-based interaction model is spreading pretty widely, and you can see digital cards almost everywhere — from news sites to food delivery apps.
card-based  UI  interaction  design  UX  userexperience  userinterface 
21 days ago by gwippich
Theorizing Affordances - Cyborgology
In working through the balance of technological influence and human agency, the concept of “affordances” has come to the fore. Affordances are the specifications of a technology which guide—but do not determine—human users.
I argue that we can better employ affordances through theorizing the “how?” in addition to the what. How for example, does Facebook push users to identify with a gender category? Do they make the user do so, or simply make it difficult for the user not to? In other words, the how tells us the degree of force with which the whats are implemented.
I propose a rudimentary typology for the question of how, in which a technological affordance can request, demand, allow, or encourage. The first two refer to bids placed upon the user by the artifact. The latter two are the artifact’s response to (desired) user action.
affordances  histtech  histSTM  userexperience 
22 days ago by miaridge
Emotions help engage a better by using happy images. Thanks, !
UserExperience  images  ContentWriting  from twitter
24 days ago by jhill5
How Dropbox handles downgrades
Nice deep dive on the user journey when you want to downgrade your dropbox account
dropbox  userexperience  userjourney  webdesign 
26 days ago by garrettc
How we approached service mapping
"We realised that one of the most important stages of building step by step navigation is mapping a user’s journey through a service. This enables us to understand the journey in as much detail as possible, including the different routes a user can take. It allows us to identify the parts of the journey the step by step navigation should cover and the content we should include."
gds  govuk  servicedesign  workshop  webdesign  userexperience 
26 days ago by garrettc
Learn Version Control with Git
A step-by-step course for the complete beginner
ebook  microsite  tutorial  book  companionSite  Git  Inspiration  userexperience  example 
4 weeks ago by gwippich
The sudden death of the website | TechCrunch
When the first website ends, the dominoes will fall fast. This will have a positive impact on most companies in transforming how they conduct e-commerce and provide customer care. For Google, however, this will be devastating.
website  webdesign  review  critique  userexperience  ecommerce  LivePerson  Techcrunch  2018 
4 weeks ago by inspiral

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