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The Parts of Customer Service That Should Never Be Automated
Three counter forces against automation:

- Service can be emotional; technology cannot.
- We still prefer having people help solve our problems.
- Less work for employees often means more work for customers.

Four guideposts for future action:

- Automate transactional interactions, while facilitating human connections.
- Support employees without getting in their way.
- Enhance customer and employee engagement.
- Engage customers in ways that won’t make human service providers cringe.
yesterday by andrewspittle
Microsoft security chief: IE is not a browser, so stop using it as your default
Internet Explorer is a 'compatibility solution' and should only be used selectively, warns Microsoft exec.
microsoft  ie  browsers  support  security 
2 days ago by spaceninja
Home · koreader/koreader Wiki
KOReader is a document viewer for E-ink devices. Supported document formats include PDF, DjVu, XPS, CBZ, FB2, PDB, TXT, HTML, RTF, CHM, EPUB, DOC, MOBI, and ZIP files. Latest Kindle and Kobo devices are supported. The original software stays available to use after installation.
github  wiki  fileformats  software  reader  kobo.reader  support  howto  links  guide  installation  downloads  development  epub  pdf  djvu 
4 days ago by ezequiel
BashSupport - Bash plugin for IntelliJ / WebStorm / PyCharm | IntelliJ plugin development -
BashSupport provides almost complete support for the Bash language in the IntelliJ IDEA, WebStorm, PyCharm, PHPStorm IDEs.
bash  shell  intellij  support  docs 
5 days ago by lgtout

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