internetofshit   109

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🅃🄸🄼 on Twitter: "1/ I grew up in the service industry. Great products and great service are the same."
1/ I grew up in the service industry. Great products and great service are the same.

2/ Know your audience: there’s a difference between a Michelin Star restaurant and greasy spoon. You would rightfully be annoyed if someone came and folded your napkin between slices of pizza. You build a restaurant for your customers, not for yourself.

3/ You learn how to listen to customers. If you ask “How is everything?” no one ever says things were terrible—and if they do they are probably taking out something else in their lives on you. *How* they said “everything is fine” is what matters.

4/ If a restaurant has perfect food, perfect service, perfect decor—it becomes perfectly forgettable. People expect to pay for an experience not just with their wallets but with their own effort. The lines, the waits make everything worth it. Effortless=forgettable.

5/ Don’t talk shop in front of house. Customers don’t care that a server missed their shift or that the cook is in a bad mood today. Customers literally don’t want to know how the sausage is made—they just want to eat it.

6/ Finally, churn matters. There’s only so many people who will try you once, let alone come back. If no one comes back, you’re done.

[See also: "The Internet Needs More Friction: Tech companies’ obsession with moving data across the internet as fast as possible has made it less safe." ]

[See also:

Stifling your cough so "smart" devices don't report that you are sickly and thus unemployable is now part of the nightmarish (near) future.

[image with starred part highlighted: "Yet the new sound detection capabilities also offer the potential for controversy, as the speakers now collect low-level health data. Snoring and yawning a lot, for instance, could be signs of obstructive sleep apnea, so leaked data might impact somebody's health insurance, or even car insurance rates. **A lot of coughing and sneezing might impact employability, too, if somebody seems too sickly too often.**"]

"[Smart speaker] users express few privacy concerns, but their rationalizations indicate an incomplete understanding of privacy risks, a complicated trust relationship with speaker companies, and a reliance on the socio-technical context in which smart speakers reside."

Here's the link to that study on smart speakers if you want it:

TFW you realize that Black Mirror is actually too optimistic.

[image with starred part highlighted: "Mitchell says **Audio Analytic is pursuing a number of avenues for its technology, such as designing drink cans so that when opened, they make different, distinctive kinds of sounds that precisely identify the drink "and so rive some kind of interaction."** However, the drink does not have to be identified; simply knowing you're drinking from a can could be valuable, says Mitchell, and might spark a verbal request from the smart speaker to recycle the can when you're finished."]

Tech bros' obsession w/ eliminating "friction" is really just trying to eliminate the messiness of dealing with humans w/ the messiness of interacting with machines, which they can better monetize. Opening a can will initiate an interaction? FFS. 🤦🏿‍♂️"]
friction  technology  surveillance  timfrietas  effort  memory  experience  2018  educationmetaphors  education  seamlessness  effortlessness  forgettability  blackmirror  chrisgilliard  insurance  service  restaurants  smartdevices  internetofthings  internetofshit  health  healthinsurance  employment  illness  audioanalytic  privacy 
27 days ago by robertogreco
You Snooze, You Lose
The problem here isn't IoT, or even surveillance, it's that the device has been federated with the Coasian hell of US healthcare:
federation  privacy  coasianhell  healthcare  internetofshit  to_blog 
8 weeks ago by yorksranter
Derfor er printere spionmål: Kan lagre dokumenter i flere år - VG
BAD PRINTER. I wonder if the Norwegians are going to write books for the next 50 years speculating on the psychic forces that motivated the printer?
printer  internetofshit  russia  norway 
october 2018 by yorksranter
Moscow protests Russian's arrest in Oslo, Norwegians seal off room in parliament
Meanwhile, in preventive measures, the Norwegian authorities took out of service several printers in the public areas near the seminar’s venue.
norway  russia  espionage  printer  m2m  internetofshit 
october 2018 by yorksranter
Software disenchantment @
Every device I own fails regularly one way or another. My Dell monitor needs a hard reboot from time to time because there’s software in it.
software  programming  rant  internetofshit 
september 2018 by yorksranter
The Brilliant light switch is trying too hard - Stacey on IoT | Internet of Things news and analysis
Even as a light switch, the cheapest model designed for one-gang switches (that means there is one light switch), doesn’t provide an intuitive way to turn on the lights
iot  internetofshit  lightswitch 
september 2018 by yorksranter

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