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Bill McDermott’s outsized SAP valuation ambition – a Rubicon crossed or a bridge too far?
"Can SAP pull off a doubling or more of its current market valuation? McDermott is making the case but it is hard to see how the numbers stack up."
cloud  erp  financials  and  supply  chain  crm  customer  experience 
4 days ago by jonerp
NICE Interactions ’19 review – MoneyGram’s call center cloud transformation sets the tone
"I wasn't sure what to expect from NICE Interactions. What I got was a memorable show that raised provocative questions. Customers like MoneyGram made a vivid case for call center transformation - plenty to debate and analyze here."
analytics  planning  and  data  analysis  crm  customer  experience  service  management  digital  enterprise  in  the  real  world 
5 days ago by jonerp
Selecting Nonprofit Software: Technology Comes Last | Build Consulting
The Top 5 Ways Nonprofit Leadership Should Support Technology Change Efforts.
CRM  software 
5 days ago by bridgehook
Qualtrics and SAP’s new mission as a ‘system of action’ – exclusive interview
"In an exclusive interview Qualtrics CEO Ryan Smith and SAP's Adaire Fox-Martin explain the software giant's new mission as a system of action for customers"
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  crm  customer  experience  user  xaas 
6 days ago by jonerp
Bed, Bath & Beyond’s omni-channel transformation needs more proof points as “detached from reality” management comes under fire
"Activist investors are circling the CEO and management team at Bed, Bath & Beyond, with the retailer still moving too slowly on omni-channel transformation."
analytics  planning  and  data  analysis  crm  customer  experience  e-commerce  retail  the  omni-channel 
11 days ago by jonerp
Zoholics 2019 review – Zoho One customer Purolite shares lessons on cloud adoption and adapting to change
"Zoholics 2019 was a milestone event for Zoho, with important product announcements - and an upstart challenge to new rivals. Early highlights include these four lessons on cloud software transitions from Zoho One customer Purolite."
crm  and  customer  experience  digital  enterprise  in  the  real  world  use  cases 
13 days ago by jonerp
How Google Cloud aims to stay relevant as AWS momentum plows on
"Kurt Marko offers his analysis of the announcements coming out of Google Cloud Next and the performance of new head honcho, Thomas Kurian."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  internet  of  things  iot  robotics  ai  machine  intelligence  productivity 
13 days ago by jonerp
Council Post: Four Ways To Disconnect From Technology And Start Living In The Moment
Reclaim your attention by #unplugging from a lot of tech you don’t need: how to optimize #smart #devices #digital #detox
iphone  smartphone  smartwatch  laptop  detox  email  slack  crm  tactic  management  energy  attention  technology  pointofview  Q2  2019 
15 days ago by csrollyson
Agile CRM
Agile CRM offers FREE plans and Starter plans from $8.99/month. Including CRM, sales, marketing and customer support automation features.
Tooling  MKT  CRM 
16 days ago by hfan
News Analysis - SAP keep - re-organizing - Fox-Martin in charge of ww sales, Enslin out, replaced by Morgan
"SAP’s board organization doesn’t come to peace, and with that stability that is key for execution. Except for Finance, HR and Services – every board area has been changed, re-organized in the course of 6 months. I can’t think of such a board level change happening at SAP … ever. And the next change is already announced, as Kleinemeier stayed an extra year to keep doing the work that Leukert was supposed to take over. Organization need stability on the top, and changes on the top have repercussions many levels down the organization, all the way to middle management changing. In a traditionally stable culture like SAP these changes are especially challenging, as networks have operated over decades, that are now changing. But change can be for the better, so we will have to see what happens."
ariba  crm  erp  future  of  work  hcm  nextgenhcm  oracle  reorg  sap  successfactors 
18 days ago by jonerp

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