communication   68490

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The Time Our Provider Screwed Us
Good talk (with transcript) from Paul Biggar about what happened when CircleCI had a massive security incident, and how Jesse Robbins helped them do incident response correctly.

'On the left, Jesse pointed out that we needed an incident commander. That’s me, Paul. And this is very good, because I was a big proponent, I think lots of were around the 2013 mark, of flat organizational structures, and so I hadn’t really got a handle of this whole being in charge thing. The fact that someone else came in and said, “No, no, no, you are in charge”: extremely useful. And he also laid out the order of our priorities. Number one priority; safety of customers. Number two priority: communicate with customers. Number three priority: recovery of service.

I think a reasonable person could have put those in a different order, especially under the pressure and time constraints of the potential company-ending situation. So I was very happy to have those in order. If this is ever going to happen to you, I’d memorize them, maybe put it on an index card in your pocket, in case this ever happens.

The last thing he said is to make sure that we log everything, that we go slow, and that we code review and communicate. His point there is that if we’re going to bring our site back up, if we’re going to do all the things that we need to do in order to save our business and do the right thing for our customers and all that, we can’t be making quick, bad decisions. You can’t just upload whatever code is on your computer now, because I have to do this now, I have to fix it. So we set up a Slack channel … This was pre-Slack; it was a HipChat channel, where all of our communications went. Every single communication that we had about this went in that chatroom. Which came in extremely useful the next day, when I had to write a blog post that detailed exactly what had happened and all the steps that we did to fix it and remediate this, and I had an exact time stamps of all the things that had happened.'
incidents  incident-response  paul-biggar  circleci  security  communication  outages 
yesterday by jm
Neil Postman - Wikipedia
Born 8 March 1931
New York City, U.S.
Died 5 October 2003 (aged 72)
New York City, U.S.
Occupation Writer, professor
Spouse(s) Shelley Ross
Neil Postman (March 8, 1931 – October 5, 2003) was an American author, educator, media theorist and cultural critic, who is best known for his twenty books[1], including Amusing Ourselves to Death (1985), Conscientious Objections (1988), Technopoly: The Surrender of Culture to Technology (1992), The Disappearance of Childhood (1994) and The End of Education: Redefining the Value of School (1995).
communication  education  media  technology  neil  postman  alan  kay  seymour  papert 
yesterday by gdw
Why Do All Websites Look the Same? – Member Feature Stories – Medium
Today’s internet is bland. Everything looks the same: generic fonts, no layouts to speak of, and an absence of expressive visuals. So I asked my students to redesign it, and here’s what they created.
design  communication  ux  webdesign  creative  inspiration 
2 days ago by e2b
Mute Background Noise
Take calls from wherever you want without being embarassed for a background noise. Get krisp for Mac and use with any conferecing app!
Take calls from wherever you want without being embarassed for a background noise. Get krisp for Mac and use with any conferecing app!
osx  mac  communication  zoom  call  phone  remotework  remote  setup  audio  sound 
2 days ago by michaelfox
Bluetooth Basics -
This tutorial aims to provide a quick overview of the Bluetooth protocol. We’ll examine the specifications and profiles that form its foundation, and we’ll go over how Bluetooth compares to other wireless protocols.
communication  protocols 
2 days ago by briangrimshaw
Makerkit - Build better products. Customer feedback. Public roadmaps. Product changelog
I upvoted Makerkit on Product Hunt: Customer feedback, public roadmap & product changelog at November 17, 2018 at 09:03AM
Product  Hunt  User  Experience  Customer  communication 
3 days ago by iamthefury
Four Lines Modernisation - Transport for London
New trains New track and drainage New signalling system Benefits Timeline Because these lines share a lot of track and infrastructure, they are being modernised…
travel  transport  railway  urban  signalling  communication  network 
4 days ago by asaltydog

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