Searched for "February 5, 2019" in this user's bookmarks. Found 51 results

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Twitter
Fair. I guess my point was that Angela was brought in to improve retail. Part of it did improve. But service, which I’m not sure anyone at Apple is chartered to improve, is in chaos, and only appears to be getting worse.

— Wes Miller (@getwired) February 5, 2019
FavoriteTweet  getwired 
14 days ago by mjtsai
Twitter
Fired doesn’t mean incompetence or aggression, it means ill-equipped for the task.

Stores changes have been for visual design not customer experience. She likely tried to learn Ops or knew it wasn’t for her.

— Ryan Jones (@rjonesy) February 5, 2019
FavoriteTweet  rjonesy 
14 days ago by mjtsai
Twitter
I’m standing in line to pick up something I already bought online while like nine Apple employees stand around

wonder why Angela is leaving pic.twitter.com/vmuklY6enW

— Mike Murphy (@mcwm) February 5, 2019
FavoriteTweet  mcwm 
14 days ago by mjtsai
Twitter
Macbook keyboard suckitude update: Current bad keys include the space bar and the F key. I get either doubles or skips.

It's hard to overstate how much of a negative this is to the daily experience of using a piece of hardware I was predisposed to like.

— Ceej likes the winter sun. (@ceejbot) February 5, 2019
FavoriteTweet  ceejbot 
14 days ago by mjtsai
Twitter
Apple's problem isn't really "store traffic", it's support.

Apple has a huge product support problem that manifests itself as a store traffic problem. Store looks full, when it's really just people waiting to get software, services, and devices unjammed.https://t.co/D0DzYx0I9r

— Wes Miller (@getwired) February 5, 2019
FavoriteTweet  getwired 
14 days ago by mjtsai
Twitter
Apple has been this way for a long time. They did it in 2012 with the 4s.

It magically became a 4G phone overnighthttps://t.co/IoeQlButTf

Incidentally this is why we have the 'LTE' indicator instead of 4G. So that people would know with LTE they were getting the real 4G

— Mike Burvill (@mburv) February 5, 2019
FavoriteTweet  mburv 
14 days ago by mjtsai
Twitter
Ah, Ruby wouldn’t be Ruby without the excess metaprogramming… here, we define dynamic methods in a loop that on the first call undefine themselves, load another source file on demand that defines a new version and pass through to it 🤨 Bonus points for the ‘CE’ used only once… pic.twitter.com/45K8cXJDbM

— Kuba Suder (@kuba_suder) February 5, 2019
FavoriteTweet  kuba_suder 
14 days ago by mjtsai
Twitter
Oh and the most obvious reason: It’s Tuesday.

Good news on Tuesday. Bad news on Friday. PR 101.

The codified message is “we agree, stores haven’t been a great customer experience."

— Ryan Jones (@rjonesy) February 5, 2019
FavoriteTweet  rjonesy 
14 days ago by mjtsai
Twitter
“I want to thank Angela” means thanks for being here.

Compare these two releases. pic.twitter.com/ThCJ7A1aHC

— Ryan Jones (@rjonesy) February 5, 2019
FavoriteTweet  rjonesy 
14 days ago by mjtsai
Twitter
I think you even had to do that to get the emulated Windows menus. IIRC Apps w/o that showed up with the regular NeXTstep "windowed" menus, looking even more out of place.
But the emulated horizontal menus were just bad as well.

— Helge Heß (@helje5) February 5, 2019
FavoriteTweet  helje5 
14 days ago by mjtsai
Twitter
"Ahrendts is at least the sixth Apple Senior VP to leave their role since Tim Cook become CEO in 2011." https://t.co/ZuyxXG7oc9 pic.twitter.com/okoggUszl2

— Dan Masters – OhMDee.com (@OhMDee) February 5, 2019
FavoriteTweet  OhMDee 
14 days ago by mjtsai
Twitter
A persistent problem with trying to mitigate computer related risk is that effect size and mistake size are barely (if at all) correlated.

Automated checkers (types, fuzzers, sanitizers, static analysis, etc…) are interesting partly *because* they’re not focused on big mistakes

— David Smith (@Catfish_Man) February 5, 2019
FavoriteTweet  Catfish_Man 
14 days ago by mjtsai
Twitter
This. 90% of the Apple Store's problems would be fixed if their staff were happy + empowered + sufficiently numerous. https://t.co/BRoizBJRTW

— Michael Love (@elkmovie) February 5, 2019
FavoriteTweet  elkmovie 
14 days ago by mjtsai
Twitter
I hope this means a re-emphasis on service at Apple stores, as opposed to showrooming https://t.co/vYJz7T5HPj

— kif (@kifleswing) February 5, 2019
FavoriteTweet  kifleswing 
14 days ago by mjtsai
Twitter
I don’t see this appointment as a flag for retail losing importance but more as an admission that retail is about people. Understanding and serving people. It is also about doing that while staying true to Apple so someone with a deeper understanding of the company might be best

— Carolina Milanesi (@caro_milanesi) February 5, 2019
FavoriteTweet  caro_milanesi 
14 days ago by mjtsai
Twitter
Thread: This is a very interesting development. There is no question Angela Ahrendts brought a lot of good change to Apple’s Retail but I am not sure she was able to solve the core of the problem which is how to deal with the enormous volume of store traffic. https://t.co/Ne1kZ7XppB

— Carolina Milanesi (@caro_milanesi) February 5, 2019
FavoriteTweet  caro_milanesi 
14 days ago by mjtsai
Twitter
Fired. Obvious from press release language.

Angela turned Apple Stores into a frustrating mess. Service and buying are both slow and maddening.

Deirdre previously ran Ops so I expect a tight ship. I was in her org and only heard/felt great things. https://t.co/uhMEcQChWm

— Ryan Jones (@rjonesy) February 5, 2019
FavoriteTweet  rjonesy 
14 days ago by mjtsai
Twitter
AR guy leaves; Retail SVP leaves; Apple auto group disbanded. Who else am I missing?

— Ben Szymanski (@captainflotsam) February 5, 2019
FavoriteTweet  captainflotsam 
14 days ago by mjtsai
Twitter
Meanwhile, we saw increased Genius Bar wait times (with the associated in-store crowding), and cost-cutting measures like this: https://t.co/Lvp6mYdcC2

— Dan Masters – OhMDee.com (@OhMDee) February 5, 2019
FavoriteTweet  OhMDee 
14 days ago by mjtsai
Twitter
I personally don't believe she contributed much to Apple Retail. She began when Apple Watch was unveiled, so it was clear her hire related to the idea of turning the stores into more of a fashion centre. However, as we know, the Apple Watch fashion angle was heavily de-emphasised

— Dan Masters – OhMDee.com (@OhMDee) February 5, 2019
FavoriteTweet  OhMDee 
14 days ago by mjtsai

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