Incident review: API and Dashboard outage on 10 October 2017 — GoCardless Blog


19 bookmarks. First posted by icco december 2017.


"On the afternoon of 10 October 2017, we experienced an outage of our API and Dashboard, lasting 1 hour and 50 minutes. Any requests made during that time failed, and returned an error.

The cause of the incident was a hardware failure on our primary database node, combined with unusual circumstances that prevented our database cluster automation from promoting one of the replica database nodes to act as the new primary.

This failure to promote a new primary database node extended an outage that would normally last 1 or 2 minutes to one that lasted almost 2 hours."
postmortem 
12 weeks ago by peakscale
t our attempts at this approach have run on for too long, and th
postmortem 
december 2017 by jiahaog