Identity Theft, Credit Reports, and You | Kalzumeus Software


360 bookmarks. First posted by arcadiy september 2017.


**Presenting like a professional**
Banks deal with lots of angry people, and are optimized to treat this like a customer service problem. Some do better and some do worse at this, but you never want identity theft treated like a customer service problem. Their CS department is scored on number of tickets resolved per hour, and each rep’s incentives are simply to classify you as something requiring no followup and get you off the phone.

Instead, you want to communicate with the bank in a manner which suggests that you’re an organized professional who is capable of escalating the matter if the bank does not handle it themselves. You do not yell – not that you’re ever verbally speaking with anyone, but you wouldn’t yell in a letter, either. You do not bluster. (“I will tell on you to my attorney” is, generally, bluster, and that’s bluster that is common to people who do not actually have attorneys.) You instead present as if you’re collecting a paper trail.

Mean words cannot hurt a bank. Threats cannot hurt a bank. Paper trails, though, are terrifying to regulated institutions. Your bank’s customer support representatives are taught to evaluate whether someone looks like they’re competent and collecting a paper trail. If they are, the CS rep is supposed to stop touching the case immediately and instead escalate them to a supervisor or to the legal department.

The legal department (or an analogous group – it is different at every bank) is not scored on cases resolved per week. They are scored on regulatory incidents per quarter, and their target for success is likely zero. Shockingly senior people will be involved to avert regulatory incidents.

What causes a regulatory incident? Bad behavior on the part of the bank? No. Banks screw up all the time; the screwups are literally forecast and budgeted for. Do regulators cause regulatory incidents? Generally no; they’re understaffed and underfunded, and they don’t go on fishing expeditions. The thing which causes regulatory incidents is well-organized people taking paper t
12 days ago by choge
you want to communicate with the bank in a manner which suggests that you’re an organized professional who is capable of escalating the matter if the bank does not handle it themselves. You do not yell. You do not bluster. You instead present as if you’re collecting a paper trail.
banks  customer-service  letter  patio11 
13 days ago by lendamico
You will get through this; you will not have to pay debts which are factually not yours. I share your frustration with The System. It is broken, and it catches innocent people up in its gears far, far too often. You can still win. I wish you the best of luck and skill.
advice  credit  finance  fraud  howto 
october 2017 by soobrosa
via Starred items from BazQux Reader http://ift.tt/1cAKc9M and IFTTT
Starred  items  from  BazQux  Reader 
october 2017 by stinkingpig
This is a really interesting, possibly useful take on how to deal with credit bureaus.
october 2017 by DGrady
will fuck. this is how to make paper trails ans do scray get things done communication.
october 2017 by bronwen
This is outside my usual brief, but one of my hobbies is that I used to ghostwrite letters to credit reporting agencies and banks. It is suddenly relevant after the Equifax breach, so I’m writing down what I know to help folks who might need this in the future. via Pocket
IFTTT  Pocket 
october 2017 by mikeyp
This is outside my usual brief, but one of my hobbies is that I used to ghostwrite letters to credit reporting agencies and banks. It is suddenly relevant after the Equifax breach, so I’m writing down what I know to help folks who might need this in the future.
identity_theft 
september 2017 by kejadlen
Useful discussion of what to do when your identity/credit has been stolen
finance  howto  tips 
september 2017 by mclearc
How to work the system, legitimately, as a small cog within it.
advice  finance  howto  identitytheft  credit  frontline 
september 2017 by dogrover
Showing anger decreases the perception of risk of you filing a regulatory action or a lawsuit. This is counterintuitive to many people. The vast majority of people who show anger are showing anger because they want to show anger. They want someone to validate their emotions. They don’t want to be “disrespected” by the person in front of them. You don’t particularly care about the individual you’re writing to or whether they’re emotionally supportive of you. You want a resolution, no more no less. Professionals know that if they want emotional support they could just buy a dog.
advice  finance  howto  life 
september 2017 by kmt
This is outside my usual brief, but one of my hobbies is that I used to ghostwrite letters to credit reporting agencies and banks. It is suddenly relevant after the Equifax breach, so I’m writing down what I know to help folks who might need this in the future. via Pocket
IFTTT  Pocket 
september 2017 by regisd
Excellent article on how to resolve issues relating to your credit report. It's also excellent for dealing with any customer service issue.
howto  IdentityTheft  Legal  ProblemResolve  Customer  Banking  Credit 
september 2017 by lost_in_space
This is outside my usual brief, but one of my hobbies is that I used to ghostwrite letters to credit reporting agencies and banks. It is suddenly relevant after…
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september 2017 by nickanderegg
This seems like informed advice about the Equifax breech. I don't know.
ifttt  facebook 
september 2017 by craniac
This is outside my usual brief, but one of my hobbies is that I used to ghostwrite letters to credit reporting agencies and banks. It is suddenly relevant after…
from instapaper
september 2017 by blanghals
Information about how to handle illegitimate accounts or charges, with credit reporting agencies.
september 2017 by saibotsivad
Identity Theft, Credit Reports, and You - Added September 15, 2017 at 11:29AM
finance  legal 
september 2017 by xenocid
This is outside my usual brief, but one of my hobbies is that I used to ghostwrite letters to credit reporting agencies and banks. It is suddenly relevant after…
from instapaper
september 2017 by johnrclark
This is outside my usual brief, but one of my hobbies is that I used to ghostwrite letters to credit reporting agencies and banks. It is suddenly relevant after…
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september 2017 by adamlogic
This is outside my usual brief, but one of my hobbies is that I used to ghostwrite letters to credit reporting agencies and banks. It is suddenly relevant after…
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september 2017 by scottsin