Steve Jobs’ Secret for Eliciting Questions, Overheard at a San Francisco Cafe


44 bookmarks. First posted by sanjayjc 14 days ago.


He would have to figure out where his attention was needed really fast, so he would arrange sessions with all the different teams—the Cars team, the technology team, whatever—so there were a dozen or so people in each one. Then he would point to one person in each session and say:

Tell me what’s not working at Pixar.
Famous CEO continued: “That person might offer something like, ‘The design team isn’t open to new technology we’re building.’ Jobs would ask others if they agreed. He would then choose someone else and say:

Tell me what’s working at Pixar.
According to Famous CEO, Jobs would alternate between the two questions until he felt like he had a handle on what was going on
2 minutes ago by marcohamersma
"Then he would point to one person in each session and say: Tell me what’s not working at Pixar"
yesterday by probablytom
Tell me what’s not working at Pixar.
Tell me what’s working at Pixar.
According to Famous CEO, Jobs would alternate between the two questions until he felt like he had a handle on what was going on.
leadership 
2 days ago by bjr
Last month, I was enjoying the remarkably good crab cake and poached eggs at Just for You Café in San Francisco’s Dogpatch neighborhood, when I overheard a mentoring session taking place at the next…
3 days ago by jt.http
Last month, I was enjoying the remarkably good crab cake and poached eggs at Just for You Café in San Francisco’s Dogpatch neighborhood, when I overheard a mentoring session taking place at the next table. via Pocket
IFTTT  Pocket 
3 days ago by domingogallardo
Andy Raskin overheard a "famous CEO" (from a famous-brand internet company) talking to a Young CEO who was puzzled by why people said he wasn't open to being questioned, when he insisted he was. Turns out that saying "Any questions?" is the wrong question:
<p>“In the early 2000s,” Famous CEO said, “Jobs was splitting his time between Apple and Pixar. He would spend most days at Apple, but then he would parachute into Pixar. He would have to figure out where his attention was needed really fast, so he would arrange sessions with all the different teams—the Cars team, the technology team, whatever—so there were a dozen or so people in each one. Then he would point to one person in each session and say:

<em>Tell me what’s not working at Pixar.</em>

Famous CEO continued: “That person might offer something like, ‘The design team isn’t open to new technology we’re building.’ Jobs would ask others if they agreed. He would then choose someone else and say:

<em>Tell me what’s working at Pixar.</em>

According to Famous CEO, Jobs would alternate between the two questions until he felt like he had a handle on what was going on.

Famous CEO said he ran sessions like these with his own teams every few months. He advised Young CEO to “never invite VPs” (i.e., team leaders) to the sessions, since subordinates might feel intimidated and share less freely. Instead, Famous CEO would commit, after collecting issues, to discussing them with the VP in charge, who would be responsible for following up.</p>


I've also heard that Bill Gates would insist that everyone who came to him should bring at least some bad news. He didn't want to hear just about what was going well; he wanted to know the trouble too.
business  jobs  apple  pixar  management 
4 days ago by charlesarthur
Don’t just ask, “Any questions?” Last month, I was enjoying the remarkably good crab cake and poached eggs at Just for You Café in San Francisco’s Dogpatch…
from instapaper
4 days ago by rubywhite
Steve Jobs’ Secret for Eliciting Questions, Overheard at a San Francisco Cafe
from twitter
8 days ago by cying
Don’t just ask, “Any questions?” Last month, I was enjoying the remarkably good crab cake and poached eggs at Just for You Café in San Francisco’s Dogpatch…
from instapaper
9 days ago by mleduc
Last month, I was enjoying the remarkably good crab cake and poached eggs at Just for You Café in San Francisco’s Dogpatch neighborhood, when I overheard a mentoring session taking place at the next table. I recognized the mentor as the famous, fifty-something ex-CEO of a household-brand Internet company; the mentee, I pieced together, was the twenty-something CEO of an app on my phone that had raised over $70 million in VC cash. Famous CEO continued: “That person might offer something like, ‘The design team isn’t open to new technology we’re building.’ Jobs would ask others if they agreed. Just before it was over, instead of simply asking “Any questions?” as I normally did (which typically won me a roomful of silence), I called on a woman who, judging from her active participation in the class, seemed like she wouldn’t mind being singled out. What I learned that day was how it puts my audiences at ease when I make a point to say how hard this stuff is (very), and how long it usually takes for most people to feel like they’ve landed on the right story (weeks, months, years).
9 days ago by sechilds
Last month, I was enjoying the remarkably good crab cake and poached eggs at Just for You Café in San Francisco’s Dogpatch neighborhood, when I overheard a mentoring session taking place at the next…
management  leadership 
9 days ago by seanmclucas
Steve Jobs’ Secret for Eliciting Questions, Overheard at a San Francisco Cafe via Instapaper https://ift.tt/2jNMEag
IFTTT  Instapaper 
9 days ago by gregorybflynn
I won't distill this article down to the type of questions listed here. It's a quick read, and I feel really good.
thinking  articles  business  management  principles 
9 days ago by glass
Don’t just ask, “Any questions?” Last month, I was enjoying the remarkably good crab cake and poached eggs at Just for You Café in San Francisco’s Dogpatch…
from instapaper
10 days ago by wahoo5
By Andy Raskin - May 10, 2018
articles  business  principles 
10 days ago by mycotn
Last month, I was enjoying the remarkably good crab cake and poached eggs at Just for You Café in San Francisco’s Dogpatch neighborhood, when I overheard a mentoring session taking place at the next…
10 days ago by ekepes
"Then he would point to one person in each session and say: Tell me what’s not working at Pixar"
14 days ago by sanjayjc

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