UX Mapping Methods Compared: A Cheat Sheet


35 bookmarks. First posted by claudia 17 days ago.


Examples of empathy / experience / service maps for UX.
business  design  ux  thinking  process  examples 
7 days ago by mildlydiverting
Summary: Empathy maps, customer journey maps, experience maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization.
from instapaper
7 days ago by borrodell
Empathy maps, customer journey maps, experience maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization.
business  design  ux 
9 days ago by mvuijlst
RT : UX Mapping Methods Compared: A Cheat Sheet
from twitter_favs
10 days ago by schraeds
This article gives an overview of four commonly used mappings, their defining characteristics, and when to use which:
Empathy mapping
Customer journey mapping
Experience mapping
Service blueprinting
design  ux  journey.map  experience.map  empathy.map  service.blueprinting 
10 days ago by seralat
UX Mapping Methods Compared: A Cheat Sheet
from twitter_favs
10 days ago by adz
Summary: Empathy maps, customer journey maps, experience maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization.
uxd/research  cjm 
10 days ago by urbansheep
UX Mapping Methods Compared: A Cheat Sheet http://mrjoe.co/2zRtZo5
IFTTT  Buffer 
10 days ago by mrj0e
Неплохой сравнительный обзор карт взаимодействия и эмпатии от Sarah Gibbons из Nielsen/Norman Group.
UX  customer+journey  methods  issue 
11 days ago by jvetrau
Empathy maps, customer journey maps, experience maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization.
ux  design 
13 days ago by philapple
RT : Great attempt to get some naming conventions going in ux/product/service/customer experience design mapping:
from twitter_favs
15 days ago by fjordaan
Understand similarities and differences among empathy maps, customer journey maps, experience maps, and service blueprints.
design  ux 
15 days ago by natelandau
Designing and developing a product often involves a large team of people with different backgrounds and experiences who must be on the same page about the project goals, the user needs and behaviors, and even the component processes involved. via Pocket
IFTTT  Pocket 
15 days ago by lucavergano
This article gives an overview of four commonly used mappings, their defining characteristics, and when to use which:
Empathy mapping
Customer journey mapping
Experience mapping
Service blueprinting
UX  UXProcess 
16 days ago by JDHammer
Understand similarities and differences among empathy maps, customer-journey maps, experience maps, and service blueprints.
designthinking  userexperience  research  customerservice  journeymapping  tools  business 
17 days ago by garrettc
Designing and developing a product often involves a large team of people with different backgrounds and experiences who must be on the same page about the project goals, the user needs and behaviors, and even the component processes involved. via Pocket
Pocket 
17 days ago by LaptopHeaven
Designing and developing a product often involves a large team of people with different backgrounds and experiences who must be on the same page about the…
from instapaper
17 days ago by wtd