24 bookmarks. First posted by BogieZero january 2018.
- by Lisa Wright
"As a technical writer and now information architect, I’ve worked to upend this mediocre approach to web content for more than a decade, and here’s what I’ve learned: instead of defaulting to an unstructured FAQ, invest in information that’s built around a comprehensive content strategy specifically designed to meet user and company goals. We call it purposeful information."
citizensonline
content
contentstrategy
informationarchitecture
"As a technical writer and now information architect, I’ve worked to upend this mediocre approach to web content for more than a decade, and here’s what I’ve learned: instead of defaulting to an unstructured FAQ, invest in information that’s built around a comprehensive content strategy specifically designed to meet user and company goals. We call it purposeful information."
16 days ago by oddhack
No More FAQs: Create Purposeful Information for a More Effective User Experience - A List Apart via @nuzzel
from twitter
23 days ago by brodieaustin
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (frequently asked/anticipated questions) format to address some or even all information needs. But FAQs often miss the mark because people don’t realize that creating effective user information—even when using the apparently simple question/answer format—is complex and requires careful planning.
faqs
content-strategy
27 days ago by marysbutler
The all-too-common FAQ is the antithesis of effective user experience, but it’s easy to avoid (or improve) with a little guidance.
january 2018 by michaelwoodruff
Illustration by Dougal MacPherson It’s normal for your website users to have recurring questions and need quick access to specific information to complete ……
from instapaper
january 2018 by louderthan10
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for.
Archive
january 2018 by plouf
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (frequently asked/anticipated questions) format to address some or even all information needs. But FAQs often miss the mark because people don’t realize that creating effective user information—even when using the apparently simple question/answer format—is complex and requires careful planning.
faq
contentstrategy
content
userexperience
webdevelopment
help
january 2018 by garrettc
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for.
Archive
january 2018 by fraz87
Illustration by Dougal MacPherson It’s normal for your website users to have recurring questions and need quick access to specific information to complete ……
from instapaper
january 2018 by wakemp
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. via Pocket
IFTTT
Pocket
january 2018 by cijanzen
No More FAQs: Create Purposeful Information for a More Effective User Experience via Instapaper http://ift.tt/2ASiYze
IFTTT
Instapaper
from instapaper
january 2018 by stephenfrancoeur
FAQs are so 2000'ish! "No More FAQs: Create Purposeful Information for a More Effective User Experience" ~
from twitter
january 2018 by BogieZero