No More FAQs: Create Purposeful Information for a More Effective User Experience · An A List Apart Article


28 bookmarks. First posted by BogieZero january 2018.


No More FAQs: Create Purposeful Information for a More Effective User Experience
UX  webdesign  techcomm  from twitter_favs
july 2018 by karlstolley
archive  content  architecture  faq 
may 2018 by bensauer
when companies and organizations resort to documentation-by-FAQ, it’s often the only place certain information exists, yet users are unlikely to spend the time required to figure that out. Conversely, if information is duplicated, it’s easy for website content to get out of sync. The FAQ page can also be a dumping ground for any information a company needs to put on the website, regardless of the topic. Worse, the page’s format and structure can increase confusion and cognitive load, while including obviously invented questions and overt marketing language can result in losing users’ trust quickly.
content  inspiration  ux  design  copywriting 
may 2018 by Shoord
No More FAQs: Create Purposeful Information for a More Effective User Experience Illustration by Dougal MacPherson It’s normal for your website users to have recurring questions and need quick access to specific information to complete ……
via:Instapaper  from instapaper
may 2018 by jt.http
- by Lisa Wright

"As a technical writer and now information architect, I’ve worked to upend this mediocre approach to web content for more than a decade, and here’s what I’ve learned: instead of defaulting to an unstructured FAQ, invest in information that’s built around a comprehensive content strategy specifically designed to meet user and company goals. We call it purposeful information."
citizensonline  content  contentstrategy  informationarchitecture 
april 2018 by oddhack
No More FAQs: Create Purposeful Information for a More Effective User Experience - A List Apart via
from twitter
april 2018 by brodieaustin
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (frequently asked/anticipated questions) format to address some or even all information needs. But FAQs often miss the mark because people don’t realize that creating effective user information—even when using the apparently simple question/answer format—is complex and requires careful planning.
faqs  content-strategy 
march 2018 by marysbutler
content_strategy 
march 2018 by willcanderson
content  ux 
february 2018 by msquirrell
content  faq  architecture 
january 2018 by wimknows
By Lisa Wright - Jan 11, 2018
articles  content  writing  UX 
january 2018 by mycotn
content  strategy  information  faqs  ux  architecture 
january 2018 by coldbrain
Pourquoi éviter les FAQs.
from twitter
january 2018 by edelagrave
The all-too-common FAQ is the antithesis of effective user experience, but it’s easy to avoid (or improve) with a little guidance.
faq 
january 2018 by michaelwoodruff
UX  IA  help  patterns  issue 
january 2018 by jvetrau
Illustration by Dougal MacPherson It’s normal for your website users to have recurring questions and need quick access to specific information to complete ……
from instapaper
january 2018 by louderthan10
content  pw 
january 2018 by timlockridge
faq  information  architecture 
january 2018 by glenesharp
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for.
Archive 
january 2018 by plouf
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (frequently asked/anticipated questions) format to address some or even all information needs. But FAQs often miss the mark because people don’t realize that creating effective user information—even when using the apparently simple question/answer format—is complex and requires careful planning.
faq  contentstrategy  content  userexperience  webdevelopment  help 
january 2018 by garrettc
Yeah they’re not great
webdesign  techwriting  internet  writing 
january 2018 by leereamsnyder
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for.
Archive 
january 2018 by fraz87
Unread  from pocket
january 2018 by artibella
Illustration by Dougal MacPherson It’s normal for your website users to have recurring questions and need quick access to specific information to complete ……
from instapaper
january 2018 by wakemp
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. via Pocket
IFTTT  Pocket 
january 2018 by cijanzen
No More FAQs: Create Purposeful Information for a More Effective User Experience via Instapaper http://ift.tt/2ASiYze
IFTTT  Instapaper  from instapaper
january 2018 by stephenfrancoeur
via A List Apart: The Full Feed https://alistapart.com
feedly 
january 2018 by todrobbins
FAQs are so 2000'ish! "No More FAQs: Create Purposeful Information for a More Effective User Experience" ~
from twitter
january 2018 by BogieZero