No More FAQs: Create Purposeful Information for a More Effective User Experience · An A List Apart Article


24 bookmarks. First posted by BogieZero january 2018.


- by Lisa Wright

"As a technical writer and now information architect, I’ve worked to upend this mediocre approach to web content for more than a decade, and here’s what I’ve learned: instead of defaulting to an unstructured FAQ, invest in information that’s built around a comprehensive content strategy specifically designed to meet user and company goals. We call it purposeful information."
citizensonline  content  contentstrategy  informationarchitecture 
16 days ago by oddhack
No More FAQs: Create Purposeful Information for a More Effective User Experience - A List Apart via
from twitter
23 days ago by brodieaustin
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (frequently asked/anticipated questions) format to address some or even all information needs. But FAQs often miss the mark because people don’t realize that creating effective user information—even when using the apparently simple question/answer format—is complex and requires careful planning.
faqs  content-strategy 
27 days ago by marysbutler
By Lisa Wright - Jan 11, 2018
articles  content  writing  UX 
january 2018 by mycotn
Pourquoi éviter les FAQs.
from twitter
january 2018 by edelagrave
The all-too-common FAQ is the antithesis of effective user experience, but it’s easy to avoid (or improve) with a little guidance.
faq 
january 2018 by michaelwoodruff
Illustration by Dougal MacPherson It’s normal for your website users to have recurring questions and need quick access to specific information to complete ……
from instapaper
january 2018 by louderthan10
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for.
Archive 
january 2018 by plouf
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (frequently asked/anticipated questions) format to address some or even all information needs. But FAQs often miss the mark because people don’t realize that creating effective user information—even when using the apparently simple question/answer format—is complex and requires careful planning.
faq  contentstrategy  content  userexperience  webdevelopment  help 
january 2018 by garrettc
Yeah they’re not great
webdesign  techwriting  internet  writing 
january 2018 by leereamsnyder
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for.
Archive 
january 2018 by fraz87
Illustration by Dougal MacPherson It’s normal for your website users to have recurring questions and need quick access to specific information to complete ……
from instapaper
january 2018 by wakemp
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. via Pocket
IFTTT  Pocket 
january 2018 by cijanzen
No More FAQs: Create Purposeful Information for a More Effective User Experience via Instapaper http://ift.tt/2ASiYze
IFTTT  Instapaper  from instapaper
january 2018 by stephenfrancoeur
via A List Apart: The Full Feed https://alistapart.com
feedly 
january 2018 by todrobbins
FAQs are so 2000'ish! "No More FAQs: Create Purposeful Information for a More Effective User Experience" ~
from twitter
january 2018 by BogieZero