No More FAQs: Create Purposeful Information for a More Effective User Experience · An A List Apart Article


19 bookmarks. First posted by BogieZero 10 days ago.


By Lisa Wright - Jan 11, 2018
articles  content  writing  UX 
5 days ago by mycotn
Pourquoi éviter les FAQs.
from twitter
6 days ago by edelagrave
The all-too-common FAQ is the antithesis of effective user experience, but it’s easy to avoid (or improve) with a little guidance.
faq 
7 days ago by michaelwoodruff
Illustration by Dougal MacPherson It’s normal for your website users to have recurring questions and need quick access to specific information to complete ……
from instapaper
9 days ago by louderthan10
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for.
Archive 
9 days ago by plouf
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (frequently asked/anticipated questions) format to address some or even all information needs. But FAQs often miss the mark because people don’t realize that creating effective user information—even when using the apparently simple question/answer format—is complex and requires careful planning.
faq  contentstrategy  content  userexperience  webdevelopment  help 
9 days ago by garrettc
Yeah they’re not great
webdesign  techwriting  internet  writing 
9 days ago by leereamsnyder
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for.
Archive 
9 days ago by fraz87
Illustration by Dougal MacPherson It’s normal for your website users to have recurring questions and need quick access to specific information to complete ……
from instapaper
10 days ago by wakemp
It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. via Pocket
IFTTT  Pocket 
10 days ago by cijanzen
No More FAQs: Create Purposeful Information for a More Effective User Experience via Instapaper http://ift.tt/2ASiYze
IFTTT  Instapaper  from instapaper
10 days ago by stephenfrancoeur
via A List Apart: The Full Feed https://alistapart.com
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10 days ago by todrobbins
FAQs are so 2000'ish! "No More FAQs: Create Purposeful Information for a More Effective User Experience" ~
from twitter
10 days ago by BogieZero