The Lonely Work of Moderating Hacker News | The New Yorker


73 bookmarks. First posted by Chirael 12 days ago.


Long, but very good read: "The Lonely Work of Moderating Hacker News"
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4 hours ago by tguemes
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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yesterday by pdxmph
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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3 days ago by ree
Anna Wiener writes on Daniel Gackle and Scott Bell, the content moderators of Hacker News, a popular online tech-focussed forum owned by the startup accelerator Y Combinator.
4 days ago by mollerstrand
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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5 days ago by oli
The Lonely Work of Moderating Hacker News
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6 days ago by csilverman
The Lonely Work of Moderating Hacker News -- Open-plan offices offer few pleasures; one of them is snooping on other people’s browsing habits. via Pocket on August 12, 2019 at 10:21AM
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6 days ago by dueyfinster
The site’s now characteristic tone of performative erudition—hyperrational, dispassionate, contrarian, authoritative—often masks a deeper recklessness. Ill-advised citations proliferate; thought experiments abound; humane arguments are dismissed as emotional or irrational. Logic, applied narrowly, is used to justify broad moral positions. The most admired arguments are made with data, but the origins, veracity, and malleability of those data tend to be ancillary concerns. The message-board intellectualism that might once have impressed V.C. observers like Graham has developed into an intellectual style all its own.
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7 days ago by zephyr777
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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8 days ago by llitchi
Hacker News
"Can a human touch make Silicon Valley’s biggest discussion forum a more thoughtful place?"
silicon.valley  hacking  tech 
8 days ago by jimmykduong
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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8 days ago by neodude
The site’s now characteristic tone of performative erudition—hyperrational, dispassionate, contrarian, authoritative—often masks a deeper recklessness. Ill-advised citations proliferate; thought experiments abound; humane arguments are dismissed as emotional or irrational. Logic, applied narrowly, is used to justify broad moral positions. The most admired arguments are made with data, but the origins, veracity, and malleability of those data tend to be ancillary concerns. The message-board intellectualism that might once have impressed V.C. observers like Graham has developed into an intellectual style all its own. Hacker News readers who visit the site to learn how engineers and entrepreneurs talk, and what they talk about, can find themselves immersed in conversations that resemble the output of duelling Markov bots trained on libertarian economics blogs, “The Tim Ferriss Show,” and the work of Yuval Noah Harari.
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Over the years, Gackle and Bell have come to recognize their own triggers—patterns of online discourse that enrage them, depress them, or make them want to walk away. “In terms of the psychological experience of doing this job, all of your buttons are being pushed on a regular basis,” Gackle said. He now knows that it will be hard for him to keep his composure when he is being falsely accused or completely misread. (“That’s pretty much what some of the users do all day—accuse the moderators of doing something that they didn’t,” he said.)
9 days ago by gustavoluz
Gackle later told me that he sees frustration at work as part of the DNA of Hacker News. “The instinct that there simply has to be a better way to build systems, and the yearning to connect with it,” he said. “If you can’t do that at your job, and few can, then you can at least dream and read and argue about it on the Internet. Hacker News is the inverse image of many people’s jobs, overlaid on top of each other—an escape valve for frustrated idealists.”
9 days ago by my-flow
The New Yorker: The Lonely Work of Moderating Hacker News.

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9 days ago by shakeel
The Lonely Work of Moderating Hacker News via Instapaper https://ift.tt/2Kz4IC9
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9 days ago by alexrudy
Open-plan offices offer few pleasures; one of them is snooping on other people’s browsing habits. via Pocket
10 days ago by robmcmyers
The Lonely Work of Moderating Hacker News
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10 days ago by Gleonhard
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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10 days ago by dorianj
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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11 days ago by wjbr
How Hacker News moderators Daniel Gackle and Scott Bell practice a personal and slow approach, engaging with users in e-mail chains that can last for years
11 days ago by joeo10
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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11 days ago by aviflax
“From our perspective, the big surprise is how little control we actually have. We have to play our cards very carefully and very wisely, or even that control will sort of evaporate,” Gackle said. “There’s often a strong wish to solve these contentious problems by changing the software, and, to the extent that we’ve tried things like that, we haven’t found it to work. What does seem to work better is personal interaction, over and over and over again, with individual users. That, case by case by case, seems to move the needle. But it’s very slow.”
hackernews  moderation  community  to_blog 
11 days ago by yorksranter
Open-plan offices offer few pleasures; one of them is snooping on other people’s browsing habits.
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11 days ago by marshallk
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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11 days ago by jakewalker
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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11 days ago by mccutchen
The Lonely Work of Moderating Hacker News ()
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11 days ago by mathewi
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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11 days ago by thecosas
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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11 days ago by disnet
Open-plan offices offer few pleasures; one of them is snooping on other people’s browsing habits. via Pocket
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11 days ago by drewcaldwell
The people managing the tech world's problematic community
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11 days ago by nelson
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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11 days ago by stevenbedrick
The Lonely Work of Moderating Hacker News (via Instapaper)
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12 days ago by laze
Hacker News readers who visit the site to learn how engineers and entrepreneurs talk, and what they talk about, can find themselves immersed in conversations that resemble the output of duelling Markov bots trained on libertarian economics blogs, “The Tim Ferriss Show,” and the work of Yuval Noah Harari.
brogramming 
12 days ago by tjwds
Anna Wiener:
<p>The most ideologically motivated or extreme posts and comments on Hacker News—an interview piece from Quillette titled “Understanding Victimhood Culture”; a link to a video of James Damore and Jordan Peterson in conversation; one user telling another that all Jewish people should relocate to Israel—tend to get flagged by the community or the site’s anti-abuse systems, many of which Bell and Gackle have written themselves. (Flagged posts are removed from view, though they remain searchable by URL; flagged comments are rendered in pale gray text, and only visible to logged-in users who have chosen to see “dead” comments.) Still, as an occasional reader, I have noticed certain trends. When stories that focus on structural barriers faced by women in the workplace, or on diversity in tech, or on race or masculinity—stories, admittedly, that are more intriguing to me, a person interested in the humanities, than stories on technical topics—hit the front page, users often flag them, presumably for being off topic, so fast that hardly any comments accrue. When I shared these impressions with Gackle and Bell, they looked distressed. I asked if these were problems that they felt they could, or should, be controlling or trying to change on the site.

“From our perspective, the big surprise is how little control we actually have. We have to play our cards very carefully and very wisely, or even that control will sort of evaporate,” Gackle said. “There’s often a strong wish to solve these contentious problems by changing the software, and, to the extent that we’ve tried things like that, we haven’t found it to work. What does seem to work better is personal interaction, over and over and over again, with individual users. That, case by case by case, seems to move the needle. But it’s very slow.”</p>


I bet this will shoot to the top of <a href="https://news.ycombinator.com">Hacker News</a> (it's in second place as I write, when it's six hours old and the US west coast mostly isn't awake; and predictably enough there are folk saying "things are getting worse"). A good, long insight both into the culture of the place, and the different culture of those behind it.
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12 days ago by charlesarthur
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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12 days ago by flobosg
The question facing Hacker News is whether the site’s original tech-intellectual culture can be responsibly scaled up to make space for a more inclusive,…
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12 days ago by adrianhon