Customer Satisfaction at the Push of a Button | The New Yorker


40 bookmarks. First posted by timmeb 23 days ago.


HappyOrNot’s terminals have logged more than six hundred million responses. Animation by Javier Jaén Audio: Listen to this story. To hear more feature stories,…
from instapaper
7 days ago by mlinder
About the company that makes those wee smiley face satisfaction terminals that you see at airports. Simplicity of feedback triumphed by the volume you get and by using many of them across a building you can do fairly sophisticated analysis
business  analytics 
9 days ago by mr_stru
HappyOrNot’s terminals have logged more than six hundred million responses. Animation by Javier Jaén Audio: Listen to this story. To hear more feature stories,…
from instapaper
9 days ago by adamlogic
HN comments: Now THAT is what professional PR looks like.

input is low-fidelity, but super-fast/easy, so companies can respond in real-time, e.g. to stadium demands throughout a game. or use timestamps to go back and watch exact period to see what was wrong.
business 
11 days ago by sh
HappyOrNot terminals look simple, but the information they gather is revelatory.
society  psychology  emotion  happiness  business 
11 days ago by soobrosa
Compelling piece on insights gained from an extraordinarily simple tool:
from twitter_favs
13 days ago by aarontay
HappyOrNot terminals look simple, but the information they gather is revelatory.
customerservice  evaluation  feedback  research 
13 days ago by garrettc
HappyOrNot’s terminals have logged more than six hundred million responses. Animation by Javier Jaén Audio: Listen to this story. To hear more feature stories,…
from instapaper
16 days ago by jrheard
HappyOrNot was founded just eight years ago, but its terminals have already been installed in more than a hundred countries and have registered more than six hundred million responses—more than the number of online customer ratings ever posted on Amazon, Yelp, or TripAdvisor. HappyOrNot is profitable, and its revenues have doubled each year for the past several years; its clients have a habit of inquiring whether, by chance, the company is for sale—significant accomplishments for a still tiny enterprise whose leaders say that their ultimate goal is to change not just the way people think about customer satisfaction but also the way they think about happiness itself.
research  startups  analytics 
16 days ago by Chirael
HappyOrNot’s terminals have logged more than six hundred million responses. Animation by Javier Jaén In 2016, a European gas-station chain hired HappyOrNot, a…
from instapaper
18 days ago by disnet
RT : Know those smiley face customer satisfaction terminals at Heathrow? Here’s their story:
from twitter
18 days ago by mjs
Customer Experience data collection made simple - Finnish style via
cc
CX  from twitter_favs
20 days ago by samin
HappyOrNot terminals look simple, but the information they gather is revelatory.
20 days ago by mwa4
Very proud of what was able to do here.

Customer Satisfaction at the Push of a Button
from twitter_favs
22 days ago by jessedavidson
Audio: Listen to this story. To hear more feature stories, download the Audm app for your iPhone. In 2016, a European gas-station chain hired HappyOrNot, a small Finnish startup, to measure customer satisfaction at its hundred and fifty-plus outlets. via Pocket
IFTTT  Pocket 
23 days ago by archizoo