tysone + forsnd + brilliant   2

The Web Is a Customer Service Medium (Ftrain.com)
You couldn't do it on TV, or in a newspaper, or in books. You need a back button, a database, and a community. ... The web is not, despite the desires of so many, a publishing medium. The web is a customer service medium. “Intense moderation” in a customer service medium is what “editing” was for publishing.
brilliant  paul_ford  culture  customer_service  internet  community  forsnd  from delicious
january 2011 by tysone
The Collapse of Complex Business Models
Clay Shirky writes, "About 15 years ago, the supply part of media’s supply-and-demand curve went parabolic, with a predictably inverse effect on price. Since then, a battalion of media elites have lined up to declare that exactly the opposite thing will start happening any day now."
clay_shirky  brilliant  prediction  media  forsnd  journalism  internet 
april 2010 by tysone

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