todrobbins + change   4

Changing Face of Privacy
I’m leading a webinar on Facebook tomorrow, and because of that, I’ve been thinking a lot about changes I’m seeing in online privacy.

So, as librarians, we historically have been defenders of our patrons’ right to privacy. It’s in our Code of Ethics: “We protect each library user’s right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.”

On the opposite end of that are some pretty hip social media companies, like Google Plus and Facebook. Those two companies seem to have an unstated goal of making our world open and transparent … or at least, as open and transparent as we want to be.

Facebook does this by setting default privacy settings to Public. Google Plus does this (at least for now) by requiring us to use our real names on accounts.

Interestingly enough, some of our library tools are pushing for openness in different ways, too. Here are two examples of that:

Many of us are familiar with the Overdrive/Amazon deal. Amazon knows what your patrons have checked out, because they send them an offer to buy the ebook 3 days before it’s due. Amazon is, in essence, using what us librarians consider private info that we would never share, to sell ebooks to our patrons. It’s actually a handy thing to do… but flies in the face of our privacy ethics.
My library is in the process of moving to Polaris for our ILS/Library catalog. One really cool feature we’ll be getting is public lists. As a patron, I will be able to keep a list of books that I’ve read … and make that public, embed it on my blog, etc, via an RSS feed. It’s an opt-in feature, but still… very public, and very different from what us libraries have traditionally done.

This brings up quite a few questions in my mind:

Are libraries ready for opt-in/opt-out transparency?
Are we ready to check TOS agreements to catch and discuss things like that with vendors?
Some of us are bound by local or state laws on privacy. Are we ready to have discussions about those laws?
At the ALA level … are we ready to start discussing potential changes to our code of ethics and other privacy-driven discussions at a national level?
Are you ready to protect your own level of privacy
Are you ready to learn privacy settings in each online tool, and teach these to your customers?

So – what do you think? And how is your library addressing privacy issues online? I want to know!
pic by alancleaver_2000
Related PostsBrian Solis and privacySeriously Social: Focus on Facebook (new presentation)Google Plus – Should you and your Library be there?Updated Facebook Privacy Settings ScreencastFacebook’s New Privacy Settings
ALA  change  community_management  Future_of_Libraries  social_media  facebook  g+  google  google_plus  privacy  from google
november 2011 by todrobbins
Internet Librarian 2011, Day 2: Designing for Optimal UX
Nate Hill, Web Librarian, San Jose Public Library

Chris Noll, Noll & Tam Architects

Slide on the screen:

Because of the Internet, access to:
Books and other documents have gone from Read to Read/Write
Photo and video output has gone from View to View/Edit
Music and other audio has gone from Listen to Listen/Remix

Nate is introducing the topic of libraries starting to support content creation, and the models behind that.


Contra Costa has used vending machines in shopping malls, etc. Washington County is using reserve boxes.

Boston Chinatown Storefront Library – community driven library

Houston – small small branch…

DC – Kiosk branches…

Greenbridge Library – took a community center, and developed part of it into a library

Idea Stores in London. Mix up libraries, cafes, etc.

Morgan Hill Library – self checkout, check in, self help holds, etc – very self-driven


talking about the Digital Public Library or America project and their beta sprint. Realized we will still need physical spaces to create digital content.

LibraryLab idea:

broken into modules like audio and video creation, scanning, collaboration, etc

Chris: talking about creating furniture for these creative types of spaces …

Give people access to tools. Some libraries check out tools or musical instruments. Why not video cameras, microphones, etc?

Why not have design tools – desktop publishing, CAD/CAM tools, 3D printers, etc? The library could support these things.

They want this project to happen … but need funding, etc.

Related PostsDesigning Digital Experiences for Library WebsitesUGame – ULearn 2010 SymposiumDesigning the Digital Experience PresentationIL2009: Experience Design MakeoverInternet Librarian 2011, Day 2: Ebook Panel
change  Conferences  Content  Cool_tools  customer_service  Digital_Space  Experience_Economy  Future_of_Libraries  experience_design  il2011  user_experience  ux  from google
october 2011 by todrobbins
Internet Librarian 2011, Day 2: Keynote by Lee Rainie
Libraries and Learning Communities – Lee Rainie

three revolutions Pew has noticed

1. Broadband – 78% of adults use internet, 62% have broadband at home

Blog as a category is being obliterated. Most people don’t know they’re reading a blog – ie., a blog on a news site – people think they’re reading the news.
13% of users are on twitter. But – those people are highly influential

2. Mobile phones – 84% (I think) of adults use mobile phones

There are actually more phones than people in the US.
59% of adults connect to the internet through mobile. phones, laptops, tablets.
35% of adults are smart phone owners.
laptops are more prevalent than desktops
12% of adults have ebook readers
9% have tablets
Still an elite audience
Hypercoordination – we don’t plan specific meet ups – we keep it vague, then use our new tools to figure out the meet up on the go.

3. social networking

half of all adults in this country, 73% of teens – use social networking sites
people ever age 65 – fast growing group. They’re online, friending their children, expecting photos yesterday…

important in 3 ways

1. sentries of information. people log on to their social networks first thing in the morning, rather than read the news.

2. evaluators of information – when people find confusing info, they turn to their social networks first. I’ve certainly seen and done that. asking if it’s true, and how much weight should I give it

- librarians – think about being nodes in people’s networks… dang. we need to be there!

3. serve as audiences – we are all performers. we are showing off for our audiences in a way.

Final thoughts about the futre:

1. What’s the future of knowledge

learning is now a process
old way – learning was objective and fixed, meant to be found
subjective and provisional now – sense of flow, a process, you learn together, change together. a need for vigilance to watch and stay with how knowledge is evolving
learners now create knowledge. if you are participating in the learning experience, and creating things, you learn more.
knowledge is organized ecologically – disciplines are mixing
we learn best actively doing and managing our own learning. We have to be active agents in the learning process.
our intelligence is now based on our learning communities, rather than on our individual abilities
you are as smart as your network – as long as you are willing to ask them.

2. what’s the future of reference expertise

embedded librarian model. librarians embed themselves in the community, rather than making community come find them.
we are on call for just in time information.
we can “bond” with the community. we can be nodes in people’s networks
we help people know about the broader picture.
We are often he first in our communities to learn social media … so we are the teachers of this to the community.
aggregator and curators of information.

3. what’s the future of public technology

hard to say – most of us would not have seen the iPhone right before it came out, for example. What we do know is that this technology will be changing rapidly and we really don’t know what’s around the corner.
The era of big data – sensors, cars, tweets, etc – making lots of data. How do we make sense of this “big data?” Librarians will possibly be asked to help figure this out. Mastering big data and analytics is important.
Different types of screens, post-pc world, more broadband, etc. No one int he expert world really knows either.

4. what’s the future of learning spaces

attuned to new kinds of learners
patrons are more likely to be self starters. They know where to go first – checking with their social networks, don’t need formal learning structures
collaborations are important.
value of amateur experts is rising.
amateur/expert scientists – Smithsonian has embraced the amateur community.
peer to peer health communities too – we are going beyond our doctors to our networks.

5. what’s the future of library as community anchor institution

ALA put out a guidebook on these issues – check it out (will be mentioned in Lee’s slides, but his slide deck froze up)
how much of your work is aimed at helping individuals vs helping communities
are libraries places for individual study or group based study
collection library or creation library?
portal or archive?

Pew will be doing a 3-year study on libraries and communities. This will be HUGE.

Related PostsThe Beginning of the New NormalInternet Librarian 2011, Day 2: Designing for Optimal UXInternet Librarian 2011, Day 2: Ebook PanelInternet Librarian 2011, Day 1: Developing a mobile presence: mobile web, usability, and devicesInternet Librarian 2011, Day 1: Google Analytics
change  Conferences  Digital_Space  Future_of_Libraries  future  il2011  from google
october 2011 by todrobbins
Internet Librarian 2011, Day 1: Keynote presentation
I’m at the Internet Librarian 2011 conference, and here are some of my notes. Enjoy!

Monday’s keynote presentation was given by John Seely Brown – The topic – A new culture of learning for a world of constant change – the entrepreneurial learner in the Internet age

How do we cultivate constantly learning in today’s ever changing world?

Thinks the half life of skill sets has shrunk to about 5 years. Because technological change is moving so fast. It’s a huge shift.

The problem now is that we have to learn in a world of flows – change and new skills are constantly changing, and we need to learn stuff that’s not really standardized or codified. It’s not something you can go back to school to learn

Librarians are more important than ever these days – because we know how to operate in an ever-changing information, knowledge environment.

Ar we prepared? Ae we preparing our students?

It’s more than learning to learn. We have to learn how to cultivate. Our physical spaces are important now, to help this cultivation happen.

iPhone as amplifier – helps to amplify your curiosity

Dispositions of an entrepreneurial learner:
Curiosity, questing, connecting

Th social view of learning. Not I think, therefore I am.

But now it’s we participate therefore we are. Knowledge is socially constructed, making knowledge personal.

Study groups. The single best indicator of how well you will do in college. This doesn’t have to be face to face – it can happen digitally. SMS, facebook, chat rooms, etc. This is cool – it combines learning and fun.

these study groups stretch beyond traditional colleges because of how social networks work.

Different ways of learning and searching … For example, wikipedia articles. To really read something, you need to also open up the edit. Age to see the discussions and edits taking place. Wikipedia has essentially opened up the editing room of the britannica to show us how edits take place.

We need to cultivate that kind of inquisitiveness.

We used to focus on content, assuming context was relatively stable. Context is more fluid in the world of social media.

Jazz and blogging are personally improvisational, but also inherently collective.

David Weinberger has a book coming out in 2012 called Too Big to Know – it will be about this type of stuff…

Essence of remixing – changing the context of old forms of content

Learning as riddles and play – fail, fail, fail and fail again – and then to get it right. Poetry – you are playing with words, solving riddles with them.

Our jobs and learning can be the same way – learning or jobs or projects can be riddles and play too.

Knowing, making, playing – three different epistemologies – via tinkering, or embracing change – each of these have important shifts that affect learning

Is interesting to watch. Harry potter for example. Kids and teens read it … But they are close reading. They are filling in the blanks, filling in the back story. Creating content and context around it. Even creating wizard rock around it. Learning by creating, imagining, playing.

Back to the future – the one room schoolhouse. About to be replaced by the one room global schoolhouse.


Related PostsInternet Librarian 2011, Day 2: Designing for Optimal UXInternet Librarian 2011, Day 2: Ebook PanelInternet Librarian 2011, Day 2: Keynote by Lee RainieInternet Librarian 2011, Day 1: Developing a mobile presence: mobile web, usability, and devicesInternet Librarian 2011, Day 1: Google Analytics
change  Conferences  entrepreneurial_learner  il2011  learning  lifelong_learning  from google
october 2011 by todrobbins

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