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How Expedia Solved a $100 Million Customer Service Nightmare
For every 100 customers who booked travel on Expedia — reserving flights or hotel rooms or rental cars — 58 of them placed a call afterward for help.
expedia  kpi  management 
17 days ago
State of Remote Work 2020
5. The majority of organizations with remote workers don’t pay for monthly expenses associated with remote work
remote 
6 weeks ago
IBM Blockchain VP: Every Dollar Spent on Blockchain Yields $15 on Cloud - CoinDesk
Drilling into potential synergies between blockchain and cloud, Jerry Cuomo (IBM’s vice president of blockchain technologies) pointed to “a wedding ceremony” arranged by IBM between Hyperledger Fabric – the Linux-based greenhouse for incubating enterprise blockchain projects – and Kubernetes – a platform for automating and scaling clusters of services across hybrid cloud systems. Kubernetes is a technology Red Hat has lots of expertise in, as exemplified by its OpenShift platform.

“Hyperledger Fabric works well with Kubernetes,” Cuomo said. “Many of the things we've done around Chaincode, which is the way we plug smart contracts into Fabric, is to make sure it runs really well on that type of containerized environment with buttoned-down security. Red Hat gave us that motivation.”

Ask Cuomo if the “trough of disillusionment” has meant enterprise adoption of blockchain tech has slowed down, and he’s defiant.

“That's 180 degrees from my observation. If anything, maybe the number of inbound projects has stabilized. But the thing I’ve noticed is the quality of the projects and sponsors of the projects really being thoughtful about what they are doing,” Cuomo said.
blockchain  ibm 
6 weeks ago
Free Online Graph and Charts Maker - Canva
Present your data as visually-stunning graphs using Canva’s free and online graph tools
design 
may 2019
Daily Overview - Midway Airport
Chicago Midway International Airport is a major commercial airport on the southwest side of Chicago, Illinois. It was the city’s primary airport from the time it opened in 1927 until 1955, when O'Hare International Airport was opened roughly 20 miles (32 km) to its north. Located on one square mile (2.59 sq. km), Midway remains the second-busiest airport in the state of Illinois, having served 22 million passengers in 2018.
may 2019
The Empty Promise of Data Moats – Andreessen Horowitz
Data is fundamental to many software companies’ product strategies, and there are ways it can contribute to defensibility — but don’t rely on it as a magic wand. Most of the narrative around data network effects is really around data scale effects, and as we’ve outlined in this post, those sometimes have the opposite effect if not planned correctly. But don’t even assume you have a data network effect (you likely don’t), or that the data scale effect will last in perpetuity (it almost certainly won’t).
data  datalakes 
may 2019
Elon Musk reveals his productivity rules in a letter he sent to Tesla employees | Mindset
– Excessive meetings are the blight of big companies and almost always get worse over
time. Please get of all large meetings, unless you’re certain they are providing value to
the whole audience, in which case keep them very short.

– Also get rid of frequent meetings, unless you are dealing with an extremely urgent
matter. Meeting frequency should drop rapidly once the urgent matter is resolved.

– Walk out of a meeting or drop off a call as soon as it is obvious you aren’t adding
value. It is not rude to leave, it is rude to make someone stay and waste their time.

– Don’t use acronyms or nonsense words for objects, software or processes at Tesla.
In general, anything that requires an explanation inhibits communication. We don’t want
people to have to memorize a glossary just to function at Tesla.

– Communication should travel via the shortest path necessary to get the job done,
not through the “chain of command”. Any manager who attempts to enforce chain of command
communication will soon find themselves working elsewhere.

– A major source of issues is poor communication between depts. The way to solve this
is allow free flow of information between all levels. If, in order to get something done
between depts, an individual contributor has to talk to their manager, who talks to a
director, who talks to a VP, who talks to another VP, who talks to a director, who talks
to a manager, who talks to someone doing the actual work, then super dumb things will
happen. It must be ok for people to talk directly and just make the right thing happen.

– In general, always pick common sense as your guide. If following a “company rule”
is obviously ridiculous in a particular situation, such that it would make for a great
elonmusk  productivity 
april 2019
Small tool for adding exported credentials from Chrome to macOS keychain - GitHub - nntarasov/csv2keychain
Small command-line tool for adding exported credentials (login/password pairs) from Chrome to the macOS keychain
macos  icloud  chrome 
april 2019
Tinder’s move to Kubernetes – Tinder Engineering – Medium
The Tinder Platform runs exclusively on a Kubernetes cluster consisting of 200 services, 1,000 nodes, 15,000 pods, and 48,000 running containers. Infrastructure is no longer a task reserved for our operations teams
aws  ec2  Kubernetes 
april 2019
Planting Acorns – Doug Hellmann
Think Long term
Organize Around People
Document Your Culture
Build Consensus
Set Common Goals
Create Decision Making Processes
Enable Others
Embrace Economic Reality
Create New Leaders
openstack 
december 2018
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