robertogreco + melissagiragrant   3

New Topics in Social Computing: Online Abuser Dynamics by EyebeamNYC
"In this discussion we will review the dynamics and patterns of online abuse on social networks. How does a minor scuffle so quickly become an avalanche of online harassment? Why are women, people of color, and the queer and trans community disproportionately targeted? What are steps we can take to build safe spaces on the internet? A killfile or block button is no longer a sufficient tool to prevent abuse and the common advice “don’t feed the troll” ignores the contemporary climate of online abuse. We will discuss tactics to minimize online abuse and the potential for structural change.

Panelists: Erin Kissane, Sydette Harry and Melissa Gira Grant…ine-abuser-dynamics "
joannemcneil  erinkissane  sydetteharry  melissagiragrant  2014  abuse  online  internet  violence  web  socialnetworking  socialnetworks  socialmedia  sexism  racism  harassment  blocking  trolling  security  privacy  safety  newtopics  socialcomputing  society  marginalization 
november 2014 by robertogreco
The Labor of Social Media | Jacobin
"Battles over whether communities on Twitter are good or bad, toxic or supportive, obscure the labor that sustains all social networks."

"We rightly don’t celebrate the fact that 75 percent of unpaid interns are women as a victory for feminism; it should similarly concern us that that black women and other women of color could likely have the monopoly on doing the hard work of social justice organizing on Twitter without remuneration, sometimes literally for hours a day. Though a few Twitter superstars have been able to parlay a vibrant social media presence into paid writing or speaking gigs, for the vast majority of users, their Twitter output continues to financially benefit only the company’s owners. (By the close of 2012, Twitter’s revenue had reached $317 million through a combination of advertising and data licensing.)

The invisibility of the labor of social media has adversely affected even those who are paid to tweet. Most companies and publications now have dedicated personnel handling their social media accounts — whether they be entire departments or a single undergraduate intern. But as a new breed of communication work, social media management comes with all the attendant demands of older forms of emotional labor.

As Kate Losse and Melissa Gira Grant have noted in their work on Silicon Valley, the people who are responsible for tending to digital “communities” are predominantly women. This uneasy fact undergirds the way in which people have become accustomed to treating the Twitter accounts of publications as customer service hotlines. In an age when you can tweet your displeasure over the shortcomings of JetBlue or Pizza Hut and maybe receive a coupon for your trouble, why not use Twitter as a vehicle for 140-character letters to the editor?

The problem, however, is that the internal hierarchies of news publications are usually structured such that the people responsible for handling social media rarely have any sway over the publication’s main content. Despite their lack of editorial influence, these social media workers must perform the emotional labor of fielding any fallout that results from the publication of controversial articles, often (as in the case of the Goldberg firestorm) contending with thousands of angry messages over the course of a few hours. Though in some cases these employees may pass the complaints they receive up the chain, they remain the human buffers between an outraged public and the publication itself."

[See also: ]
twitter  socialmedia  labor  2014  jenniferpan  laurelptak  michellegoldberg  feminism  media  establishment  flaviadzodan  trudyofgradientlair  astrataylor  kenzoshibata  katelosse  melissagiragrant  gender  hierarchy  emotionallabor 
february 2014 by robertogreco
Stories from the New Aesthetic : Joanne Mcneil
"It's a blank box, you can enter in whatever you want. You can take it as representation or you can bend it."

"It is full of things that never happened — human abstractions, examples of us acting in make believe. The avatars, the sock puppets, false identities, mockups, renders, the fake. Reality is blended in it. And sometimes, it is the program or the network telling stories to us. Something not as intended, more accidental storytelling."

"The internet will never be a mirror. Nor is it a window. It's pictures."

"…some people —real people — might not be treated as such online. …Civil Rights Captcha…supposes that if you are lacking a base level of compassion, if you express bigotry, you are relegated to second class bot level status on the internet."

"Facebook is where you share your success, not your suffering…this behavior means the picture is incomplete."

"while the people are an afterthought on the street…when it comes it businesses, they are central to the point."

[Video here: ]
mapping  maps  time  place  2012  humans  people  cartography  trapstreets  theskyontrapstreet  sharing  twitter  googlestreetview  facebook  compassion  civilrightscaptcha  captcha  vulnerability  tears  personalbanking  banking  liebooks  lies  cronocaos  code/space  remkoolhaas  anaisnin  storytelling  stories  reality  location  clementvalla  brunolatour  adamharvey  web  internet  art  melissagiragrant  doramoutot  willwiles  aaronstraupcope  jamesbridle  joannemcneil  newaesthetic  storiesfromthenewaesthetic 
october 2012 by robertogreco

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