robertogreco + intrinsicmotivation + josswhedon   1

Final Boss Form — Criticism doesn’t just make people defensive,...
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Criticism doesn’t just make people defensive, criticism can also worsen a person’s performance. In the book The Man Who Lied to his Laptop, Clifford Nass outlines a study that he did with a Japanese car company that illustrates this point. This car company had created a sophisticated system that used sensors and artificial intelligence to determine when someone was driving poorly and let the driver know. They asked Professor Nass to help them evaluate the effects of this system on driver performance in simulations before putting it live in cars. It’s a good thing too because what they found is somewhat counter-intuitive.

The system gave well-intentioned feedback when people drove too fast or took corners too sharply. It would say things like, “You are not driving very well. Please be more careful.” If you think that people were delighted to hear when they weren’t driving well, you are mistaken. People were frustrated and angry when the system told them their driving wasn’t very good. People’s damaged egos would not have mattered if the system actually improved their driving. What they found through the simulations was that the feedback actually worsened people’s driving. People got annoyed and, rather than slowing down or taking corners more cautiously, they sped up, oversteered, and generally drove worse the more critical feedback they received.


—Kate Heddleston [https://www.kateheddleston.com/blog/criticism-and-ineffective-feedback ] (via treblekicker)

I need to get better with giving feedback. I come from a tribe of self criticizers who accomplish great things by constantly evaluating one’s own work as being “not good enough.” [http://www.vulture.com/2015/04/how-age-of-ultron-nearly-broke-joss-whedon.html ]

It turns out that that’s a great way to self motivate but disastrous when working with teams."
kenyattacheese  criticism  motivation  work  perfectionism  feedback  howwework  teams  intrinsicmotivation  2015  kateheddleston  josswhedon 
april 2015 by robertogreco

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