robertogreco + congeniality   2

Getting To No
"Structural Obstacles

To begin with, teaching differs from most professions in being such an idiosyncratic craft. The immediacy of the classroom, its unpredictability and social complexity, makes teaching not just an intensely involving occupation but also an innately individualistic one. In many respects, teachers are, as Michael Huberman, author of The Lives of Teachers, observed, “independent artisan[s]” — tinkerers, intellectual craftspeople who use whatever they can find in their workshop to solve the problems presented by the project they are working on — and who work autonomously. Teachers are not deliverers of highly scripted, linear, instructional sequences; they are skillful, adaptive improvisers who must be able to modify a lesson plan on the fly whenever necessary. Much of what any educator does is highly personal, and over time, every teacher develops a unique instructional repertoire, a set of personal, artful, but often tacit assumptions and responses.5 This is true even for those who team-teach together and those who employ a similar classroom methodology.

“The entrenched norms that prevail among teachers have always been those of autonomy and privacy, not those of “open exchange, cooperation, and growth.”

What this means is that technical communication among teachers is more difficult, less necessary, and in some ways even less appropriate than it might seem…

[…]

Personal Obstacles

The nature of teaching and the structure of schooling pose significant challenges to collegiality, but the larger obstacles are personal; they lie in the make-up of teachers themselves. They were captured bluntly for me by a veteran history teacher, known to his administrators as “The Grouch,” who objected to his school’s effort to create PLC’s this way: “We don’t see the necessity. Plus, if — if — we had any time available, we’d rather spend it with students.”"

[…]

Conflict Avoidance

These tendencies in teachers help explain why so few schools go beyond congeniality. But there is an additional personal obstacle, one that is powerful and pervasive: educators are profoundly conflict avoidant. Teaching attracts people with a strong security orientation and a strong service ethic, not entrepreneurs with a thirst for risk and competition. It also attracts people who tend to be less worldly than, say, corporate professionals. Teachers try to accentuate the positive. They wish to help, foster, inspire, and encourage the best in students. They generally like people and want to be liked. And they take their work very personally. All of which makes them loathe to risk direct disagreement with or criticism of one another.

[…]

Avoiding conflict is not a terrible flaw. Schools have never resembled corporations. They’ve always been more like villages — venues where feelings are often powerful, but their expression must be measured. The price of civilization is restraint — and gossip. No village — no relationship — can survive total candor. Villagers, including the elders, often can’t speak their minds fully, but they also can’t contain all the feelings that are stirred in the course of living and working together. Hence, when they disagree or feel inclined to criticize, they often talk about one another instead of to one another. So it is in schools.

No wonder, then, that efforts at collaboration and collegiality are ever fragile — hard to start, hard to sustain. But although the obstacles are significant, there is much that can be done. And most of the key steps are simple. They’re not necessarily easy, but they are plain rather than fancy, straightforward rather than complex, and they draw in part on skills that teachers routinely apply in their work with students. Coping begins with commitment."

[…]

Disabling Avoidance: The Third-Time Rule

It is easy to get educators to agree that conflict avoidance interferes with their work and that they should take up significant issues directly with those involved. It is something else again to translate this into action. To many teachers, the very norms of avoidance they acknowledge as problematic also feel insurmountable, especially in one-to-one interactions. One way to cope with this dilemma is to formally adopt a simple agreement: Don’t be the third party the third time about any issue that bears importantly on the work of the school. This means that if Teacher A complains about Teacher B to Teacher C, C can listen, make suggestions, and so on, and can do so again if A returns to complain. But the third time, C must invoke the Third-Time Rule and insist that A take the issue to B. Otherwise C has become part of the problem, even if she didn’t create it, and is reinforcing a culture of avoidance, of talking about one another instead of to one another.

As noted above, there will always be static and irritations in relationships, and we all need occasions when we can just vent or complain. The Third-Time Rule is for concerns that involve the work of the school. It does not mean that C must simply turn A away. C can offer to meet with A and B together, or can suggest that A engage an administrator to help, and so on. The key is to keep the focus on improving the faculty’s working relationships.

Resolving Conflict
The prospect of actually abiding by the Third-Time Rule makes many teachers fearful. They can’t imagine what they would say to A if they were in C’s shoes. If they are to be more appropriately candid with one another, they usually benefit from learning concrete ways to improve communication, especially ways to resolve differences constructively. The relevant approaches are those taught in conflict-resolution seminars and are neither complex nor outside the range of teachers’ existing competence. They include:

1. Confront the issue, not one another. The goal is to resolve the difference and preserve the relationship. This means, among other things, assuming good will — not leaping to negative assumptions about a colleague’s views or motivation, not reading the effect of a remark or an action as its intent.

2. Listen carefully. Seek clarification and make sure to understand a colleague’s point of view (Can I ask you about that? Can you say more about what makes you think that?).

3. Share views honestly but respectfully — by, for example, making “I statements” (I find our meetings frustrating when we wander off topic, instead of, These meetings are a waste of time).

4. Speak as directly as possible, preceding it with something that makes it “hearable” (I don’t know quite how to say this, but I’m reluctant to speak because every time I suggest a solution you dismiss it, or, Can I disagree for a minute? I’m not sure you’re right. I think I see it differently).

5. In serious disagreements that persist, look for options, rather than full solutions (Is there part of the problem we agree on, even if we don’t see it all the same way?)."
robertevans  criticalfriends  collegiality  congeniality  2012  leadership  candor  honestry  constructivecriticism  via:carwaiseto  michaelhuberman  teaching  teachers  communication  honesty  feedback  avoidance  conflictavoidance  conflict  conversation 
july 2012 by robertogreco
Drive - by Daniel Pink | Derek Sivers
"Your best approach is to have already established the conditions of a genuinely motivating environment. The baseline rewards must be sufficient. That is, the team’s basic compensation must be adequate and fair - particularly compared with people doing similar work for similar organizations. Your nonprofit must be a congenial place to work. And the people on your team must have autonomy, they must have ample opportunity to pursue mastery, and their daily duties must relate to a larger purpose. If these elements are in place, the best strategy is to provide a sense of urgency and significance - and then get out of the talent’s way.

Any extrinsic reward should be unexpected and offered only after the task is complete. Holding out a prize at the beginning of a project - and offering it as a contingency - will inevitably focus people’s attention on obtaining the reward rather than on attacking the problem."

[via: http://gaiwan.tumblr.com/post/7206114293 ]
books  drive  danielpink  motivation  extrinsicmotivation  teams  teamwork  autonomy  nonprofit  urgency  significance  talent  work  management  administration  congeniality  howwework  nonprofits  from delicious
july 2011 by robertogreco

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