pw201 + persuasion   3

Verbal Judo: Diffusing Conflict Through Conversation
An ex-English Professor and ex-Cop, George Thompson, who now teaches a method he calls "Verbal Judo", a primer on communications techniques, focusing on defensive & redirection tactics. This is a link to the Less Wrong thread where there's a comment giving a summary, though the video is good too (but long, as 1:30).
language  psychology  rationality  video  lectures  negotiation  persuasion 
august 2010 by pw201

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