mattedgar + via:mastodon   181

Mastodon
Bonus story from today: a 40-year-old with digital access needs, with the same GP since birth, is thinking of changing doctor to a practice whose online service is better
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4 hours ago by mattedgar
Mastodon
And besides the detailed learning about our prototype, I heard in their own words the impact when we make less confident users feel awesome https:// mastodon.me.uk/media/Bb64Bka6e zNTMMy4wQg
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4 hours ago by mattedgar
Mastodon
Don’t tell me you’re too busy. If you’re a leader who doesn’t have regular contact with users, 2 hours of primary user research every 6 weeks is the best possible use of your time
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4 hours ago by mattedgar
Mastodon
As well as the researcher conducting the interview, behind the mirror we have designers, developers, a product manager and a delivery manager. User research is a team sport https:// mastodon.me.uk/media/Y6FpVJ2TC n9mC1Tru2c https:// mastodon.me.uk/media/0J3qrU9-S 2Ak4zp20TM
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5 hours ago by mattedgar
Mastodon
@Floppy In the observation room today: 3 designers, 1 user researcher, and 2 software engineering apprentices. User research is a team sport
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7 hours ago by mattedgar
Mastodon
Getting out of the building to observe user research with the NHS website redesign team this morning. Have you had your #2HoursEvery6Weeks ? https:// mastodon.me.uk/media/lwgSdYJZT hIOqrZKZ2Y
via:mastodon  2hoursevery6weeks 
8 hours ago by mattedgar
Mastodon
Notes from my talk at #InteractLDN yesterday. Thanks for having me. I had a great day and learned loads from the other speakers https:// medium.com/@mattedgar/the-prom ise-of-understanding-a-talk-at-interact-2018-9f9d94c0d5ad?source=userActivityShare-47a56fec946b-1539842396
via:mastodon  interactldn 
10 hours ago by mattedgar
Mastodon
Today we are publishing our vision for the future of healthcare, a tech architecture across the NHS and #healthtech economy.

1/6

https://www. gov.uk/government/publications /the-future-of-healthcare-our-vision-for-digital-data-and-technology-in-health-and-care
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11 hours ago by mattedgar
Mastodon
And we want to hear from you.

• What else should be in this vision?

• What good work should we support and build on?

• How do we think about interoperability in a complex landscape of different specialties, kinds of care and user needs?

https:// r1.surveysandforms.com/4c3zqo0 8-fa3ela24

6/6
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11 hours ago by mattedgar
Mastodon
We have so many pockets of amazing digital services, groundbreaking AI, cutting-edge sensors and other innovations — but not the architecture to spread them across the NHS or make them work anywhere.

We will mandate open standards to create this environment.

2/6
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11 hours ago by mattedgar
Mastodon
I appear to be reading a policy paper on GOV.UK and grinning like a fool. Is this normal?

https://www. gov.uk/government/publications /the-future-of-healthcare-our-vision-for-digital-data-and-technology-in-health-and-care
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21 hours ago by mattedgar
Mastodon
Oh ho! I've started a weekly newsletter for all things design, death, health and technology related. It's called Notes from the Edge. First issue is here: https:// mailchi.mp/35a9d016fd42/notes- from-the-edge . If you like it, subscribe today!
via:mastodon 
3 days ago by mattedgar
Mastodon
The Green Police Box on Surrey St #DoctorWho https:// goo.gl/maps/L3UP1FNLoLH2
via:mastodon  doctorwho 
3 days ago by mattedgar
Mastodon
In this brilliant blog *post* 10 years ago, @benterrett noticed how the constraints of mobile web would make designers work harder and better to understand user needs and context http:// noisydecentgraphics.typepad.co m/design/2008/10/play-small.html
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4 days ago by mattedgar
Mastodon
Bonus reckon: the next step on from this will be interaction design for APIs: conversations between machines and people on equal terms
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4 days ago by mattedgar
Mastodon
Voice UIs perform a similar role today. It doesn't matters if everyone interacts using speech (they won't). Rather, designing for speech forces us to understand the essential, conversational nature of every interaction
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4 days ago by mattedgar
Mastodon
“In order to have a functioning environment, you must have delivery, momentum and morale.” -

‘Functioning environments as part of your organisation’s cultural agenda’ by Gavin Elliott https:// medium.com/@gavinelliott/funct ioning-environments-as-part-of-your-organisations-cultural-agenda-c50ff5d8ccd8?source=messageShare-47a56fec946b-1539501704
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4 days ago by mattedgar
Mastodon
"Every machine is a smoke machine if you use it wrong enough."
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5 days ago by mattedgar
Mastodon
RT @LibStructLDS@twitter.com: We’re getting closer to our first meetup. Please complete the doodle by Tuesday 16th and we will announce the first date. https:// doodle.com/poll/umqy2w4mqu5hqh g2 #LiberatingStructures ^@Pixlz

🐦🔗: https:// twitter.com/LibStructLDS/statu s/1050348722343809024
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6 days ago by mattedgar
Mastodon
“How Translating ‘Business Needs’ Into ‘Learning Needs’ Is Causing Misalignment” by @DavidInLearning@twitter.com https:// mastodon.me.uk/media/Vps1yIDYh N2vs93CxEA
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7 days ago by mattedgar
Mastodon
Something a bit Scarfolk about this letter from the council’s “Sufficiency and Participation Team” https:// mastodon.me.uk/media/6YqynuCA_ 7zGYvSsEb4
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8 days ago by mattedgar
Mastodon
“Annuals Reviews at Uscreates — what we have learnt about empowering reviews” by Zoe Stanton https:// medium.com/@zoe_43818/annuals- reviews-at-uscreates-what-we-have-learnt-about-empowering-reviews-9ec317b0262e?source=messageShare-47a56fec946b-1539070389 https:// mastodon.me.uk/media/-t2NOAgOV 1vJK7qAneM
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9 days ago by mattedgar
Mastodon
No parallels to software engineering here! https:// icosahedron.website/media/yJHm xaHB65dw61EFMEk https:// icosahedron.website/media/lpGt i-p0GmC6WaXwJII
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11 days ago by mattedgar
Mastodon
"Our innovations and ideas are our children and thus we all have lovely children. It takes an outsider to be objective and say ‘ooh, that really is an ugly baby'." - Helen Stokes-Lampard https:// twitter.com/mswindells/status/ 1048592904472748037
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12 days ago by mattedgar
Mastodon
“graphic design issues become usability issues a lot more quickly than people might think” https:// medium.com/@deanvipond/banning -cosmetic-discussions-in-design-236f809245b8
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12 days ago by mattedgar
Mastodon
RT @jensimmons@twitter.com

The person credited with inventing the Internet, did so in large part because he’s hearing impaired.

”networked electronic mail… was hugely attractive to me because it replaced uncertain voice calls with the clarity of text.”

https://www. blog.google/inside-google/goog lers/vint-cerf-accessibility-cello-and-noisy-hearing-aids/
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12 days ago by mattedgar
Mastodon
Continuing to tease apart things that are different / not different in health
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17 days ago by mattedgar
Mastodon
Continuing to tease apart things that are different / not different in health
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17 days ago by mattedgar
Mastodon Birdsite positivity
So I posted a reckon at 4pm yesterday. So far 18 people have engaged, all of them positively, and helped move my thinking along.

More of this sort of thing, please :)
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17 days ago by mattedgar
Mastodon
Something very old school in the way the new iOS Screen Time feature categorises email as “productivity” while LinkedIn and Twitter are “social media”. We’ve long known that email can be the biggest drag on productivity, and that some of the most productive conversations happen in social media.
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18 days ago by mattedgar
Mastodon
Sometimes I worry about putting half-baked work in progress out on the internet. Every time I do though, I'm blown away by the thoughtfulness and generosity of the responses.

I wish everyone could experience this side of internet culture - because many others do not, which is a terrible shame.
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18 days ago by mattedgar
Mastodon
"The future is still so much bigger than the past." https://www. inrupt.com/blog/one-small-step -for-the-web
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19 days ago by mattedgar
Mastodon
Thinking about some ways that design for healthcare is different / not different from other sectors. What am I missing?
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19 days ago by mattedgar
Mastodon
Thinking about some ways that design for healthcare is different / not different. What am I missing?
via:mastodon 
19 days ago by mattedgar
Mastodon
Introducing the Retrospective Prime Directive to a new generation. Sorry, Norm, this is what happens when we give Sharpies to the kids
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19 days ago by mattedgar
Mastodon
Introducing the Retrospective Prime Directive to a new generation. Sorry, Norm, this is what happen when we give Sharpies to the kids
via:mastodon 
19 days ago by mattedgar
Mastodon
Also trying to keep the number of actors singluar and the verbs active to squeeze out ambiguity and the passive evasive
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22 days ago by mattedgar
Mastodon
So... "When I’m running a digital system, I need it to receive information in clear and consistent units of measure, so I can make calculations automatically in the system I run"
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22 days ago by mattedgar
Mastodon
Experimenting with an "API story" in the voice of the person running the system. By a process of elimination...
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22 days ago by mattedgar
Mastodon
I usually prefer to focus on the benefits to the end user, but here I need to capture the importance of machine-readability, and anyway #EndUsersDontCareAboutAPIs
via:mastodon  endusersdontcareaboutapis 
22 days ago by mattedgar
Mastodon
I won't use the voice of the machine because #ComputersDontHaveGoals so some human must be accountable for every line of running code
via:mastodon  computersdonthavegoals 
22 days ago by mattedgar
Mastodon
Who writes the code seems a red herring. What counts is who is present when it's running
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22 days ago by mattedgar
Mastodon
Earlier today at our show and tell, colleagues in London watching Leeds-based front end developer Michael Cheung remotely demonstrate improvements to #accessibility on the NHS website https:// mastodon.me.uk/media/q7FW-5uwR o7rRp6tMXw
via:mastodon  accessibility 
22 days ago by mattedgar
Mastodon
"You were served this evening by: Admin"
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24 days ago by mattedgar
Mastodon
That thing about a camel being a horse designed by a committee?

If there's one animal definitely designed by a committee it's the "thoroughbred" racehorse https://www. weatherbys.co.uk/horses-racing /bloodstock-studbook/history-of-the-general-stud-book
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25 days ago by mattedgar
Mastodon Guilty MS Office love
Outline view in Word is my go-to tool when I need to structure an argument or thoughts about a complex topic
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26 days ago by mattedgar
Mastodon
Wrote up my notes from the session I ran on designing for trust at UK Healthcamp https:// medium.com/@mattedgar/brains-t rust-notes-from-my-session-at-uk-healthcamp-cba77c768b52?source=linkShare-47a56fec946b-1537599792 Thanks to all who took part #ukhc18
via:mastodon  ukhc18 
26 days ago by mattedgar
Mastodon
If you work in #gov #healthcare #ServiceDesign or #AnyCombinationOfTheAbove the Service Design in Government conference is a great place to learn and share. You should submit a proposal - their support for speakers new and experienced is top notch

https:// medium.com/@sophiedennis/what- were-looking-for-at-service-design-in-government-2019-df8308f42d67
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26 days ago by mattedgar
Mastodon
@pdcull Much as one would wish it to be true, the mad cow map is fake https:// inews.co.uk/news/politics/wasn t-mad-cow-disease-made-people-vote-brexit/ #YoureNotOnTwitterAnymore
via:mastodon  yourenotontwitteranymore 
29 days ago by mattedgar
Mastodon
Delighted to have contributed to this piece about the Global GovJam - "a safe space to learn collaboration" https:// medium.com/the-service-gazette /global-govjam-78d8d3bb2fd8 #ServiceDesign #gov #GGovJam
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4 weeks ago by mattedgar
Mastodon
@Jamesb ... to see you, nice! I know what you mean about woolly. I picked up some useful nuggets though
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4 weeks ago by mattedgar
Mastodon
Fascinating day @nesta_uk@twitter.com learning and thinking about #CollectiveIntelligence . Highlights for me included contributions by @bethnoveck@twitter.com and @stefanabroadben@twitter.com, and of course the session on design principles led by @CassieRobinson@twitter.com https:// twitter.com/fgszabo/status/104 1639032550244352
via:mastodon  collectiveintelligence 
4 weeks ago by mattedgar
Mastodon
@Alby My dad did Physics at Manchester, me History, my son now Classics, a typical tri-generational pattern of descent into decadence
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4 weeks ago by mattedgar
Mastodon
Proud dad moment, dropping boy #1 off for his first term at university. (The same university I studied at, also his mum, and my dad. Who says social mobility is dead?)
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4 weeks ago by mattedgar
Mastodon
@tomcoates I’ve arrived at a point where Twitter feels more like a defective instance of Mastodon. It doesn’t federate properly yet, but in the meantime we have workarounds
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4 weeks ago by mattedgar
Mastodon
Visit to the St Aidan's Walking Dragline (boys and building shown for scale)
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4 weeks ago by mattedgar
Mastodon
Your annual reminder that #Leeds has a Giant Walking Robot, and you can visit it today as part of Heritage Open Days https://www. heritageopendays.org.uk/visiti ng/event/st-aidans-walking-dragline https:// blog.mattedgar.com/2009/09/12/ why-didnt-anyone-tell-me-there-was-a-giant-walking-robot/ #HODs
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4 weeks ago by mattedgar
Mastodon
Interesting toolkit from Proboscis for workshops to think about bias in algorithms, co-created with young people and published with a CC licence. Thanks @gileslane@twitter.com http:// proboscis.org.uk/5970/unbias-f airness-toolkit/
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4 weeks ago by mattedgar
Mastodon
Don’t want go the full @thomasforth@twitter.com but the email from an event host admonishing me to arrive on time for their 8.30am start in London on Monday won’t endear them to their friends in the north. Perhaps they should consider holding their next event somewhere more central to the UK than the Victoria Embankment
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4 weeks ago by mattedgar
Mastodon
That should probably have had a “whinging northerner” content warning or something. Sorry
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4 weeks ago by mattedgar
Mastodon
The work of Bengt-Ãke Lundvall looks like it could be a promising foundation http://www. anthempress.com/the-learning-e conomy-and-the-economics-of-hope https:// mastodon.me.uk/media/LSLSmqAha JJGTvHt0Qs
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5 weeks ago by mattedgar
Mastodon
OK social media friends and acquaintances, help me out. Who are the experts on the microeconomics of user experience? Given a market structure, what kind of end user experiences are likely to result, and how can the odds be tipped in favour of better ones?
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5 weeks ago by mattedgar
Mastodon
Early start for our quarterly NHS Digital design team event, capably organised by our London-based senior designers. As a distributed team, these days are very precious. I know what these people are achieving in their individual services and programmes, just think what they can accomplish all in the same room for a day
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5 weeks ago by mattedgar
Mastodon
RT @peterbjordan@twitter.com: @pixlz@twitter.com I'm organising a x-govt performance analysis meet-up on 24 Sep in Shipley. Looking for an interesting, relevant speaker who's based in Yorks area. Any ideas?

🐦🔗: https:// twitter.com/peterbjordan/statu s/1039224315143708672
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5 weeks ago by mattedgar
Mastodon
Machine learning challenge:

A bot that can read an email where I'm one of 3 different Matts on the to line and identify which of us the sender is talking about #FirstWorldWhiteDudeProblems
via:mastodon  firstworldwhitedudeproblems 
5 weeks ago by mattedgar
Mastodon
Finally finished my two blog posts on why I’m weaning myself away from Twitter in favour of Mastodon:

What’s wrong with Twitter?

https:// laurakalbag.com/what-is-wrong- with-twitter/

What is Mastodon and why should I use it?

https:// laurakalbag.com/what-is-mastod on-and-why-should-i-use-it/
via:mastodon 
5 weeks ago by mattedgar
Mastodon Funeral care
Also, the power of a product vision:

"Giving time back to colleagues so they can spend more time with families."

The team wrote that statement together in their inception week. Good to see it still guides the work they do so consistently.
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5 weeks ago by mattedgar
Mastodon Funeral care
I was privileged to work with the team at Co-op Funeralcare a couple of years ago. It's great to see how far they've come. We in the #nhs could learn a lot from their data-driven, user-centred approach

https:// digitalblog.coop.co.uk/2018/09 /06/using-our-data-to-improve-guardian-our-funeralcare-digital-service/
via:mastodon  nhs 
5 weeks ago by mattedgar
Mastodon
... first Medium post ... https:// medium.com/@agentGav/data-as-i nfrastructure-14bd3fa1febc
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5 weeks ago by mattedgar
Mastodon
@agentGav Information wants to be free, until it's $5/month
via:mastodon 
5 weeks ago by mattedgar
Mastodon Modest proposal
Mandatory user research observation hours for all #nhs technology senior leaders #2HoursEvery6Weeks #ukhc18
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5 weeks ago by mattedgar
Mastodon
Couldn't have my #ukhc18 session clashing with @hadleybeeman so I moved mine to an empty slot later. Now realised it's clashing with @adewunmi@twitter.com instead #UnconferenceRegrets
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5 weeks ago by mattedgar
Mastodon
Job alert! 🚨We're hiring at the @helixcentre@twitter.com, and looking for a new Design Associate. Come and work with @lennynaar@twitter.com and the rest of us! Spread the word... https://www. imperial.ac.uk/jobs/descriptio n/MED00742/design-associate
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5 weeks ago by mattedgar
Mastodon
More info on our new NHS digital service manual, including how you can get involved and help make it better https:// digital.nhs.uk/blog/transforma tion-blog/2018/a-manual-for-designing #nhs #digital #design
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5 weeks ago by mattedgar
Mastodon
Oh, and making decisions based on user needs. This is critical to breaking the lock-in to specific vendors and letting us continually choose better and better tools.

Everything should come from the user need.
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5 weeks ago by mattedgar
Mastodon
I think when Matt Hancock ad libbed about “managed serendipity”, what he really meant was, everyone should go to UK Healthcamp this Saturday https:// ukhealthcamp.com #Expo18NHS #ukhc18
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6 weeks ago by mattedgar
Mastodon
@frankieroberto There is data, and it can be accessed. Details here: https://www. nhs.uk/using-the-nhs/about-the -nhs/how-to-access-your-health-records/

A lot of what we're working on is to make this easier and more accessible to both patients/carers and professionals
via:mastodon 
6 weeks ago by mattedgar
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