@amcewen Thanks, I'm optimistic too. Lots to learn from Toyota and lean. Also differences when providing a service, where human variety is the essence we design for, versus a production line where all variation is a defect to engineer out
Pondering how we might make the Service Owner role work in a massive, networked system, where no one organisation owns the whole service as users experience it https://www. gov.uk/government/publications /service-owner-role-description/service-owner-role-description
This is what a cross-government community looks like: working in the open, offering help, sharing across organisations to maximise value and make things better for all our users https:// twitter.com/tanjacwalsh/status /1067829005821325315?s=21
Good stuff as ever from @richardjpope , this time on the role of standards in encouraging the development of shared capabilities. A big focus for us in health and care right now https:// link.medium.com/073uNY3NcS
Planning a talk for a team at another public sector organisation in the middle of a rapid and substantial digital transformation. Pokemon reference aside, I reckon this post from 2015 has aged OK https:// blog.mattedgar.com/2015/10/29/ gotta-catch-em-all-or-a-story-about-digital-transformation-in-four-movements/
“On this architecture we can build transformative digital services that work anywhere in the NHS” - @hadleybeeman on the inspiring new tech vision for health and care https:// healthtech.blog.gov.uk/2018/11 /26/building-the-right-foundations-for-technology/
"The very experts who understand decision-making models the best are not in the right position to judge the usefulness of explanations to lay users" https://www. sciencedirect.com/science/arti cle/pii/S0004370218305988?dgcid=author
Enjoyed listening to the audio version of Atul Gawande's 'Why doctors hate their computers' Echoes much of what I've heard from health and care professionals in England. We have to fix this, and sooner rather than later. https:// twitter.com/Atul_Gawande/statu s/1059431597546594305
SmugMug understands Flickr as having been from the start a community of photographers talking about photographs, but for many of us it has always been a community of all kinds of people having conversations kicked off by all kinds of photographic images (for a lot of which "quality as a photograph" was not a consideration in its taking).
Digital Outcomes opportunity klaxon: come and help a great in-house team improve NHS urgent and emergency care with #ServiceDesign https://www. digitalmarketplace.service.gov .uk/digital-outcomes-and-specialists/opportunities/8195
Yesterday in London: Mauro and his colleagues have printed out every page of the NHS website pregnancy and baby guide. How might we structure it better to help people find what they need? https:// mastodon.me.uk/media/K6uDgowy- nXpTwZc9qo
Yesterday in London: Mauro and his colleagues have printed out every page of the NHS website pregnancy and baby guide. How might we structure it better to help people what they need? https:// mastodon.me.uk/media/6cKBy_HiO wiC5gdik0s
“Change starts with me. I should know better — I’m responsible for Twitter” by @DavidPriceOBE@twitter.com https:// medium.com/@pricedav_239/chang e-starts-with-me-i-should-know-better-im-responsible-for-twitter-f531c4fba272 https:// mastodon.me.uk/media/Whe4B41G9 -y1SAX-Il0
I like this upending of Maslow’s hierarchy by @Acuity_Design “Instead of a single peak, it is many peaks. There are many ways of being self-actualised.” https:// link.medium.com/6hp88yqniR https:// mastodon.me.uk/media/VckG1brv_ eBwA1KEQTA
You know how on they say that all publicity is good publicity, even when it's bad? Well, if you don't want to give a certain character or company the pleasure of knowing that you talk about them, #Voldemorting is the solution. Read @gretchenmcc for WIRED: https://www. wired.com/story/voldemorting-u ltimate-seo-diss-resident-linguist/
For those who have not been in on the beta test already, this is an Mastodon client for iOS, full of character and whimsy. It is multi-instance, multi-account, it is fast, it is comfortable and it is above all a lot of fun!
It has a strong focus on user experience, animation, and attention to detail, as well as being the best client for Mastodon around. Try it now!
I’ve been testing Toot! App for Mastodon. It’s a lot of fun, and now out of Test Flight onto the App Store proper. A great way into humane, standards-based social media if you haven’t made the leap yet https:// mastodon.social/@tootapp/10094 0370898640483
Boy #2 and I spent 10 minutes trying to prise open this tin with a blunt knife, followed by a good discussion of affordances. Looking forward to showing him video of @JanneJulJensen@twitter.com’s #InteractLDN talk https:// mastodon.me.uk/media/L2lWkqI1a LFmBUhHtt0