mattedgar + via:mastodon   266

Mastodon
Brief for presentation: "The use of PowerPoint is not permitted"

"Got to think outside the box," says boy #2, "Google Slides?"
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7 hours ago by mattedgar
Mastodon
Great day yesterday with cross-gov heads of design talking services week, designer inductions, and the DDAT capability framework. Came home with a classic sticker on my notebook
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20 hours ago by mattedgar
Mastodon
”Shared Values are Overrated” by Jessica Kerr

https:// link.medium.com/kGXqDaPoIS
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yesterday by mattedgar
Mastodon
@frankieroberto Oh no! Hope you're feeling better soon
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2 days ago by mattedgar
Mastodon
Took boy #3 to watch some people on bikes
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2 days ago by mattedgar
Mastodon
Being bolder – reflections 18 months into my work at NHS Digital

https:// blog.mattedgar.com/2018/12/08/ being-bolder-reflections-18-months-into-my-work-at-nhs-digital/
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3 days ago by mattedgar
Mastodon
Good move, DXW

https://www. dxw.com/2018/12/dxw-returners- programme/
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4 days ago by mattedgar
Mastodon
@frankieroberto most definitely. We've got a group starting to look at design standards for professional systems. Clinical safety people might also be interested
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5 days ago by mattedgar
Mastodon
@frankieroberto Please do!
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5 days ago by mattedgar
Mastodon
@frankieroberto So pleased you were doing this important work. Also to see the NHS service manual referenced
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5 days ago by mattedgar
Mastodon
I don't care for #strategy as in, "we made a bunch of static decisions about the future".

But I love #strategicconversations as in, "lets co-imagine different versions of the future so we have shared language when we make our just-in-time decisions".
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7 days ago by mattedgar
Mastodon
anyone building social software should browse danah's archive http://www. zephoria.org/thoughts/bestof.h tml
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10 days ago by mattedgar
Mastodon
@amcewen Thanks, I'm optimistic too. Lots to learn from Toyota and lean. Also differences when providing a service, where human variety is the essence we design for, versus a production line where all variation is a defect to engineer out
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10 days ago by mattedgar
Mastodon
Enjoying the discussion of "narrative ecology" on BBC Radio 4 https://www. bbc.co.uk/programmes/b0bfxw6j
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10 days ago by mattedgar
Mastodon
Every other day: Depressingly, I've become that person on the train with two phones.

Today: Fortunately, I've become that person on the train with two phones.
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12 days ago by mattedgar
Mastodon
"Voice calls are working OK."
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12 days ago by mattedgar
Mastodon
(Blog post to follow in next few days.)
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13 days ago by mattedgar
Mastodon
18 months since I joined NHS Digital. A rollercoaster past 6 months where the teams I work with have delivered to users, and grown bolder in tackling the real problems of tech for health and care
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13 days ago by mattedgar
Mastodon
At times I’ve felt responsibility without power, at others power without responsibility. Need to fix both those things before the 2 year mark
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13 days ago by mattedgar
Mastodon
Well exactly. Michael Dean at The Hepworth Wakefield https:// mastodon.me.uk/media/BmoNywY7r qyyMBiskRs
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17 days ago by mattedgar
Mastodon
Hypothesis: true service ownership can be earned by patient, inclusive, system leadership, not granted as positional authority
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18 days ago by mattedgar
Mastodon
‪Pondering how we might make the Service Owner role work in a massive, networked system, where no one organisation owns the whole service as users experience it‬ https://www. gov.uk/government/publications /service-owner-role-description/service-owner-role-description
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18 days ago by mattedgar
Mastodon
This is what a cross-government community looks like: working in the open, offering help, sharing across organisations to maximise value and make things better for all our users https:// twitter.com/tanjacwalsh/status /1067829005821325315?s=21
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20 days ago by mattedgar
Mastodon
Good stuff as ever from @richardjpope , this time on the role of standards in encouraging the development of shared capabilities. A big focus for us in health and care right now https:// link.medium.com/073uNY3NcS
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20 days ago by mattedgar
Mastodon
Planning a talk for a team at another public sector organisation in the middle of a rapid and substantial digital transformation. Pokemon reference aside, I reckon this post from 2015 has aged OK https:// blog.mattedgar.com/2015/10/29/ gotta-catch-em-all-or-a-story-about-digital-transformation-in-four-movements/
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21 days ago by mattedgar
Mastodon
“On this architecture we can build transformative digital services that work anywhere in the NHS” - @hadleybeeman on the inspiring new tech vision for health and care https:// healthtech.blog.gov.uk/2018/11 /26/building-the-right-foundations-for-technology/
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22 days ago by mattedgar
Mastodon
When we say this scheme is open to all graduates, we really mean all graduates.

The NHS is for everyone, irrespective of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.

As a digital team, we ought to reflect the diversity of our users.
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24 days ago by mattedgar
Mastodon
Pick the user-centred design track if you want to work in design, user research and content design.

Product and delivery management track for, er, product and delivery management.
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24 days ago by mattedgar
Mastodon
More details on the scheme as a whole here: https:// digital.nhs.uk/about-nhs-digit al/the-academy-at-nhs-digital-graduate-schemes
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24 days ago by mattedgar
Mastodon
Looking to start your career in user-centred design and digital in 2019? Please take a look at our NHS Digital graduate programme. Applications open until 7 December

https://www. atscloud.co.uk/nhsdigital/vaca ncies.aspx
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24 days ago by mattedgar
Mastodon
It's a 2-year programme.

Roles for graduates in any degree subject.

Choice of location: Leeds or London.
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24 days ago by mattedgar
Mastodon
Milestone of modern parenthood: First EU directive about which my children know more than I do. #Article13
via:mastodon  article13 
26 days ago by mattedgar
Mastodon
"Patients are getting better at stating needs" - really important insight from @MarkOneinFour@twitter.com

https:// twitter.com/MarkOneinFour/stat us/1065269353430638592
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27 days ago by mattedgar
Mastodon
Recently someone asked me how to make a business case for user-centred design on internal tools. Here's a handy 3-step process that works in many cases:
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28 days ago by mattedgar
Mastodon
Step 2. Multiply by number of employees whose time will be wasted
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28 days ago by mattedgar
Mastodon
Step 1. Calculate the cost of staff time spent watching the painful, screen-by-screen training video for an unintuitive tool
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28 days ago by mattedgar
Mastodon
Step 3. Spend that money on designing something intuitive instead

You're welcome
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28 days ago by mattedgar
Mastodon
Love working with this team of jam volunteers. Leeds is lucky to have them all https:// twitter.com/ermlikeyeah/status /1063158614121168897
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4 weeks ago by mattedgar
Mastodon
"The very experts who understand decision-making models the best are not in the right position to judge the usefulness of explanations to lay users" https://www. sciencedirect.com/science/arti cle/pii/S0004370218305988?dgcid=author
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5 weeks ago by mattedgar
Mastodon
If you want to know what @w3c_wai@twitter.com has been up to in the last few months, see my talk from #TPAC2018 with a lot of links to new, updated and evergreen resources:

https:// talks.yatil.net/LO64iK/accessi bility-there-s-a-wai-resourceforthat
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5 weeks ago by mattedgar
Mastodon
Pondering the many ways people try to visualise a complex system, and the implicit assumptions in each. Any good examples from any sector?
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5 weeks ago by mattedgar
Mastodon
My preference: visualisations that emphasise flows over stocks, emptiness over crowdedness, but open to other approaches
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5 weeks ago by mattedgar
Mastodon
@amcewen It certainty is. I listened to the podcast version the other day. With @hadleybeeman on board, we're determined to make NHS doctors love their computers one day :)
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5 weeks ago by mattedgar
Mastodon
Yes yes yes! "Move at an appropriate speed and make things work". Consider equality and accessibility. Take the time to get it right. @sonniesedge@twitter.com #ffconf
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5 weeks ago by mattedgar
Mastodon
Apply here for NHS Digital User Centred Design Graduate scheme based in Leeds: https://www. atscloud.co.uk/nhsdigital/disp layjob.aspx?jobid=855
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5 weeks ago by mattedgar
Mastodon
Apply here for NHS Digital User Centred Design Graduate scheme based in London: https://www. atscloud.co.uk/nhsdigital/disp layjob.aspx?jobid=856
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5 weeks ago by mattedgar
Mastodon
Other NHS Digital graduate scheme tracks, for software development, and for product and delivery management, are also available https://www. atscloud.co.uk/nhsdigital/vaca ncies.aspx
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5 weeks ago by mattedgar
Mastodon
Delighted to announce applications now open for our first ever cohort of NHS Digital User Centred Design Graduates, starting September 2019

(links in thread...)
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5 weeks ago by mattedgar
Mastodon
It's a 2-year programme, working in user research, design and content design roles, as part of agile, multidisciplinary teams.
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5 weeks ago by mattedgar
Mastodon
Enjoyed listening to the audio version of Atul Gawande's 'Why doctors hate their computers' Echoes much of what I've heard from health and care professionals in England. We have to fix this, and sooner rather than later. https:// twitter.com/Atul_Gawande/statu s/1059431597546594305
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6 weeks ago by mattedgar
Mastodon
This can only happen when the incentives of technology buyers and sellers are aligned with the interests of end users.
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6 weeks ago by mattedgar
Mastodon
Redesign of technology cannot be done in isolation. It must be part of end-to-end #ServiceDesign .
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6 weeks ago by mattedgar
Mastodon
Training and digital skills in the workforce are essential. But they will only improve matters if users are empowered to translate their needs into demands for better solutions.
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6 weeks ago by mattedgar
Mastodon
Great to see some of our NHS Digital graduates conducting interviews and taking notes in the user research observation room today #2HoursEvery6Weeks
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6 weeks ago by mattedgar
Mastodon
SmugMug understands Flickr as having been from the start a community of photographers talking about photographs, but for many of us it has always been a community of all kinds of people having conversations kicked off by all kinds of photographic images (for a lot of which "quality as a photograph" was not a consideration in its taking).
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6 weeks ago by mattedgar
Mastodon
I'd gladly pay £50 a year to someone who'd look after them, but understood that I am not a photographer
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6 weeks ago by mattedgar
Mastodon
But I do love the photos I took and shared as Creative Commons for more than a decade. https://www. flickr.com/photos/mattedgar/16 73117/in/photostream/
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6 weeks ago by mattedgar
Mastodon
The thing that makes me feel alienated from Flickr's latest pivot? "Photographers" "lovers of photography" I count myself as neither of those.

https:// blog.flickr.net/2018/11/01/cha nging-flickr-free-accounts-1000-photos/
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6 weeks ago by mattedgar
Mastodon
The most Scarfolk book in the Oxfam Shop
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6 weeks ago by mattedgar
Mastodon
Digital Outcomes opportunity klaxon: come and help a great in-house team improve NHS urgent and emergency care with #ServiceDesign https://www. digitalmarketplace.service.gov .uk/digital-outcomes-and-specialists/opportunities/8195
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6 weeks ago by mattedgar
Mastodon
Locked out of something important on my computer because I can't remember my favourite band.

Who knew "ability to hold strong and enduring opinions about music" would be such a business critical skill.
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6 weeks ago by mattedgar
Mastodon
Yesterday in London: Mauro and his colleagues have printed out every page of the NHS website pregnancy and baby guide. How might we structure it better to help people find what they need? https:// mastodon.me.uk/media/K6uDgowy- nXpTwZc9qo
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6 weeks ago by mattedgar
Mastodon
Yesterday in London: Mauro and his colleagues have printed out every page of the NHS website pregnancy and baby guide. How might we structure it better to help people what they need? https:// mastodon.me.uk/media/6cKBy_HiO wiC5gdik0s
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6 weeks ago by mattedgar
Mastodon
"Work isn't working for most of us" - Tom Taylor https:// link.medium.com/LEdSHuCNqR
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7 weeks ago by mattedgar
Mastodon
“I am wary of the notion of people waking up with a vision. I mean I'm not saying that that never happens but...” https://www. kingsfund.org.uk/audio-video/p odcast/victor-adebowale
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7 weeks ago by mattedgar
Mastodon
Once past the hype about "beating robots" there's a healthy dose of good sense and design thinking in this #BBCRadio4 documentary

https://www. bbc.co.uk/programmes/b0b9z4ng
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7 weeks ago by mattedgar
Mastodon Birdsite epiphany
“Change starts with me. I should know better — I’m responsible for Twitter” by @DavidPriceOBE@twitter.com https:// medium.com/@pricedav_239/chang e-starts-with-me-i-should-know-better-im-responsible-for-twitter-f531c4fba272 https:// mastodon.me.uk/media/Whe4B41G9 -y1SAX-Il0
via:mastodon  nsfw 
7 weeks ago by mattedgar
Mastodon
Why Leaders Don’t Embrace the Skills They’ll Need for the Future | #management #complexity #leadership #change https:// hbr.org/2018/10/why-leaders-do nt-embrace-the-skills-theyll-need-for-the-future
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7 weeks ago by mattedgar
Mastodon
Fiery contrails https:// mastodon.me.uk/media/0BAeTjepu aivfftqXPU
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7 weeks ago by mattedgar
Mastodon
I like this upending of Maslow’s hierarchy by @Acuity_Design “Instead of a single peak, it is many peaks. There are many ways of being self-actualised.” https:// link.medium.com/6hp88yqniR https:// mastodon.me.uk/media/VckG1brv_ eBwA1KEQTA
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7 weeks ago by mattedgar
Mastodon
If you want to learn what the Education and Outreach Group was up to in the last few years, here’s the slide deck that I used today:

https:// slides.com/yatil/2018-tpac-wai -for-that/
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7 weeks ago by mattedgar
Mastodon
Well, this on #usability is pretty great :) Agree that #Apple keeps demonstrating its lack of fucks in this department :/ https:// blog.fawny.org/2018/10/22/hard touse/
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8 weeks ago by mattedgar
Mastodon
You know how on they say that all publicity is good publicity, even when it's bad? Well, if you don't want to give a certain character or company the pleasure of knowing that you talk about them, #Voldemorting is the solution. Read @gretchenmcc for WIRED: https://www. wired.com/story/voldemorting-u ltimate-seo-diss-resident-linguist/
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8 weeks ago by mattedgar
Mastodon
And so I’m off to W3C’s TPAC, when all the working groups get together to make some progress on their own features of the web and to learn from what everyone else is up to.

On my mind:

1/7
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8 weeks ago by mattedgar
Mastodon
It's finally here! v1.0 of Toot! has been officially released on the app store!

https:// itunes.apple.com/us/app/toot/i d1229021451?ls=1&mt=8

For those who have not been in on the beta test already, this is an Mastodon client for iOS, full of character and whimsy. It is multi-instance, multi-account, it is fast, it is comfortable and it is above all a lot of fun!

It has a strong focus on user experience, animation, and attention to detail, as well as being the best client for Mastodon around. Try it now!
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8 weeks ago by mattedgar
Mastodon
I’ve been testing Toot! App for Mastodon. It’s a lot of fun, and now out of Test Flight onto the App Store proper. A great way into humane, standards-based social media if you haven’t made the leap yet https:// mastodon.social/@tootapp/10094 0370898640483
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8 weeks ago by mattedgar
Mastodon
Today was mainly about building digital capability for the NHS...
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8 weeks ago by mattedgar
Mastodon
1. Recording a short video at the brilliant Helix Centre for the NHS Digital Academy module on user-centred design
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8 weeks ago by mattedgar
Mastodon
2. Confirming plans for the next intake of designers, user researchers and content designers to the NHS Digital Graduate Scheme - applications for September 2019 opening soon
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8 weeks ago by mattedgar
Mastodon
Boy #2 and I spent 10 minutes trying to prise open this tin with a blunt knife, followed by a good discussion of affordances. Looking forward to showing him video of @JanneJulJensen@twitter.com’s #InteractLDN talk https:// mastodon.me.uk/media/L2lWkqI1a LFmBUhHtt0
via:mastodon  interactldn 
8 weeks ago by mattedgar
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