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Twitter
Not going to make a habit of this, honest, but here's another list of people doing brilli…
FollowFriday  from twitter
yesterday
Twitter
That’s the thing that asks me my favourite band every time I log on. It can’t seem to understand that…
from twitter
yesterday
Twitter
From leading gov digital transformation exemplar to exemplary empathetic leadership of . Thank you Ki…
OneTeamGov  from twitter
yesterday
Twitter
Interesting. Provider and user is one possible confi…
from twitter
2 days ago
Twitter
On the other hand, it’s 2019 and people’s expectatio…
from twitter
2 days ago
Twitter
My own take (and I think also that of but please cor…
from twitter
2 days ago
Twitter
I'm increasingly interested in a 4th type: service design methods stumbled upon by p…
from twitter
2 days ago
Twitter
On NHS jobs site this morning ():
Jobs adverts mentioning "service redesign": 106
Jobs adver…
from twitter
2 days ago
NHS Jobs - Candidate Homepage
On NHS jobs site this morning ():
Jobs adverts mentioning "service redesign": 106
Jobs adver…
from twitter
2 days ago
Twitter
Thanks, Mark. The brilliant tech vision was the work of
from twitter
3 days ago
Twitter
All true. Those are risks that service designers should always be alert to. On balance I’d still rather…
from twitter
3 days ago
Twitter
“no improvement mechanism” is exactly what we end up with when we “redesign” discontinuously. That’s why th…
from twitter
3 days ago
Twitter
“not consciously designed” is definitely true of most of the services operating today. That’s one reason th…
from twitter
3 days ago
Twitter
That could be a good starting point. If a service is “something that helps someone do something”, and p…
from twitter
3 days ago
Twitter
18 months as a health and care insider and the term “service redesign” still bothers me. It implies that: 1. we sta…
from twitter
4 days ago
Twitter
/ Kevin looks sceptical to camera: “Join us after the break to find out if Rachel’s unconventional…
from twitter
8 days ago
Twitter
CW: Gingerbread devastation

Christmas is over
from twitter
8 days ago
Twitter
I don’t often do this thing but here are four people doing brilliant things who you all s…
FollowFriday  from twitter
8 days ago
Twitter
I think that description of “not detail” nails my unease about TOMs. In user-cent…
from twitter
10 days ago
Twitter
Seriously, if you find the language a barrier to participation, tell the team. If they don't inspec…
from twitter
11 days ago
Twitter
For example, in the early days, there was an offer called "Orange Just Talk". Evantually this was renamed…
from twitter
13 days ago
Twitter
That's an interesting distinction. I learned most of what I know about naming services at Orange, where w…
from twitter
13 days ago
Twitter
However with some legacy platforms, the commercial and technical barriers ar…
from twitter
13 days ago
Twitter
I totally agree: learning by doing is the Last Target Operating Model You’ll…
from twitter
13 days ago
Twitter
And in a digital world where no one controls all the channels, using the words that people use themselves will boos…
from twitter
13 days ago
Twitter
Naming things to match the user need also keeps the team and stakeholders focused on solving the actual problem, an…
from twitter
13 days ago
Twitter
Opaque brand names and acronyms exclude people by requiring special knowledge. They become a stealth cost of owners…
from twitter
13 days ago
Twitter
It's easy to mock, but naming services with the words people actually use is one of the simplest and most powerful…
from twitter
13 days ago
The spread challenge | The Health Foundation
Reading this fascinating HealthFdn report, "The spread challenge".
from twitter
14 days ago
Twitter
Delighted to be working with the brilliant to develop our patient engagement policy for product developme…
from twitter
17 days ago
Twitter
I know there have been Working Out Loud Circles is the public sector digital world. or…
from twitter
17 days ago
Select – GOV.UK Design System
In case you were wondering, drop down menus generally, please don't
from twitter
17 days ago
Twitter
Lovely to see Trilly joining the weeknotes crew for 2019, including this gem on why we work in the open…
from twitter
17 days ago
Twitter
had a lovely Christmas and New Year break, but it's definitely time to get back to work: apparently I was muttering…
from twitter
17 days ago
Twitter
Thoughtful exploration of design beyond the user-centred by .social . Looking forward to mo…
from twitter
24 days ago
Twitter
It’s not only patients with low literacy who struggle with this needless complication. C…
from twitter
28 days ago
Twitter
Interesting article. We can design simpler communication of complicated things; we can d…
from twitter
28 days ago
Can Users Control and Understand a UI Driven by Machine Learning?
"Can Users Control and Understand a UI Driven by Machine Learning?"
from twitter
4 weeks ago
Twitter
> problem solvers want to solve problems

Spot on. Every single day, leaders should be asking what's gettin…
from twitter
4 weeks ago
Twitter
Thanks James, it's great to know that has such a focus on user needs and…
from twitter
4 weeks ago
Twitter
Great day yesterday with cross-gov heads of design talking services week, designer inductions, and the DDAT capabil…
from twitter
4 weeks ago
Twitter
”Shared Values are Overrated” by Jessica Kerr
from twitter
4 weeks ago
Twitter
Thank you :) I would love to read more from both of you too. I know it takes t…
from twitter
4 weeks ago
Twitter
Took boy to watch some people on bikes
from twitter
4 weeks ago
Twitter
Discovery and live (uncountable nouns) are states of being, Alphas and betas (countable…
from twitter
6 weeks ago
BBC Radio 4 - The Tyranny of Story, Episode 1
Enjoying the discussion of "narrative ecology" on BBC Radio 4
from twitter
6 weeks ago
Twitter
Every other day: Depressingly, I've become that person on the train with two phones.

Today: Fortunately, I've beco…
from twitter
6 weeks ago
Twitter
At times I’ve felt responsibility without power, at others power without responsibility. Need to fix both those thi…
from twitter
6 weeks ago
Twitter
18 months since I joined NHS Digital. A rollercoaster past 6 months where the teams I work with have delivered to u…
from twitter
6 weeks ago
Twitter
That’s a fair criticism, and still very relevant today. did a huge amount to…
from twitter
6 weeks ago
Twitter
It has taken leaders like and to translate it into words that go…
from twitter
6 weeks ago
Twitter
Reflecting on conversations with people at Aviation House back in the day, I think peo…
from twitter
6 weeks ago
Twitter
I worry that, as leaders, we might be setting service designers up to fail w…
from twitter
6 weeks ago
Twitter
And without disrespecting the work of our brilliant service design specialis…
from twitter
6 weeks ago
Twitter
My 2p would be an extract from a note I sent to new starters of all design specialisms…
from twitter
6 weeks ago
Twitter
Well exactly. Michael Dean at The Hepworth Wakefield
from twitter
7 weeks ago
Twitter
Telephone trivia: Mr Watson, of "Come here Mr Watson, I want you" fame also inve…
from twitter
7 weeks ago
Twitter
Definitely part of it. I like “quality and safety oriented prioritisation”. How might we make that r…
from twitter
7 weeks ago
Twitter
Reflecting on a week when I really felt the cause of user-centred design moving forward. None of this w…
from twitter
7 weeks ago
Twitter
Pondering how we might make the Service Owner role work in a massive, networked system, where no one organisation o…
from twitter
7 weeks ago
Twitter
This is what a cross-government community looks like: working in the open, offering help, sharing across organisati…
from twitter
7 weeks ago
Twitter
Good stuff as ever from .me.uk, this time on the role of standards in encouraging the develop…
from twitter
7 weeks ago
Twitter
Planning a talk for a team at another public sector organisation in the middle of a rapid and substantial digital t…
from twitter
7 weeks ago
Twitter
Thanks, , for a great . So many of my favourite people talking design in the lovely s…
from twitter
7 weeks ago
Twitter
“On this architecture we can build transformative digital services that work anywhere in the NHS” -
from twitter
7 weeks ago
Twitter
When we say this scheme is open to all graduates, we really mean all graduates.

The NHS is for everyone, irrespect…
from twitter
8 weeks ago
Twitter
I know, right! And we're not the only department doing this. All these apprentices, interns and graduate…
from twitter
8 weeks ago
Twitter
Pick the user-centred design track if you want to work in design, user research and content design.

Product and de…
from twitter
8 weeks ago
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