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A late night previously followed by carrying a roll of parcel paper around a train station? Must be a day of user r…
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january 2018
Human-Centered Government – UX Design Collective
Interesting long read on human-centered government Take 40 minutes and digest it
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january 2018
Twitter
My take is that the Cynefin Framework is fully complementary to Wardley Maps. Within the…
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january 2018
Twitter
A new user-friendly contract aims to make up to £12bn of public sector work more accessible to . Thanks to…
SMEs  from twitter_favs
january 2018
Twitter
"Consumer and privacy rights groups need to combine forces to put pressure on businesses to minimise their data gr…
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january 2018
Twitter
I've written a few thoughts in response to today's opinion piece on traffic in Leeds.
How can we make…
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january 2018
Twitter
Landed where I'll be learning and sharing on all things digital service transformation for the next 10 days…
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january 2018
Twitter
Asked about project cycles ... if you derive from OODA to the context (i.e. uncharted to industrialised) then rough…
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january 2018
Twitter
An excellent, inspiring & compelling narrative - plus maps & infographics complete the picture “Why we’re creating…
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january 2018
Twitter
One big learning over the last decade. “Modern” product practices are nearly impossible without strong “technical p…
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january 2018
Twitter
Back to work tomorrow. Feeling low on confidence and nervous about it but a chat with the boss was helpful.…
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january 2018
Twitter
Until that tweet was issued, no. Now? Yes.
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january 2018
Twitter
My kid got an ant house as a gift, and it is awesome. Spot the queen. Her life expectancy is ~20yrs so as the sayin…
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january 2018
Twitter
Thing is really it shouldn't be surprising.
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january 2018
Twitter
Time, Place, People, Emotion, Purpose can, together or also me, create salience for memorability to a person…
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january 2018
Twitter
That’s interesting. Most folks act rationally according to their incentive system. If employe…
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january 2018
Twitter
The surprising thing Google learned about its employees HT
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january 2018
Twitter
“Product Owner (PO) is the role in the Scrum Framework empowered to make decisions about what and when things are i…
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january 2018
Twitter
Bloody hell, people still RT this uncritically? Really?! I use this is my first lecture, FIRST lecture to undergrad…
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january 2018
Twitter
And this is where the “NHS- be like the aviation industry” analogy...grinds to a halt.
On many levels
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january 2018
Closing out agile projects – Mark Dalgarno – Medium
Saturday reading: A piece I wrote on 'Closing Out Agile Projects' a few months ago:
agile  from twitter_favs
january 2018
Twitter
Sitting here in an NHS hospital bed (tho only overnight, and better soon) I couldn’t agree with this more. NHS does…
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january 2018
Twitter
Baby gear may not seem like a dynamic technology sector, but for frustrated first-time parents who also happen to b…
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january 2018
Twitter
Look I hate for this to be the thing that compels me to break a perfectly pleasurable hiatus, but it is not a "new…
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january 2018
Twitter
When I get paid on time by clients I’m extremely appreciative. We pay our facilitators really promptly as they are…
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january 2018
Twitter
I like this model. Focusing on being more courageous in 2018. HT for sharing
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january 2018
Twitter
Excellent service designer needed to make government services better.
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january 2018
Twitter
Some forms of travel will be as quick as ever. 🚲🏃‍♂️
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january 2018
Twitter
Fantastic to see that we have two staff shortlisted for the : Marta Raper for the…
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january 2018
Twitter
If we are truly to have “patient-centered care” and “shared decision making” then patients need equal access to inf…
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january 2018
Instagram
Why are biscuits going Thin now?
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january 2018
Twitter
Why are biscuits going Thin now?
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january 2018
Twitter
Our Taster Day on next Thursday - just what you need to kick start a creative year!

Details here:…
ServiceDesign  from twitter_favs
january 2018
Twitter
I'm a big believer in using the right amount of time for design--sometimes fast, sometimes slow--but let's a…
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january 2018
UX Research – A dedicated role, or a skill everyone develops? The answer: Yes. – Org Design for Design Orgs
RT : New Org Design for Design Orgs blog post: "UX Research – A dedicated role, or a skill everyone develops? The…
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january 2018
Twitter
So much of this resonates with me, and the work we’re doing at NHSD will hopefully support more of this in future “…
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january 2018
Twitter
Interfaces that need everyone to participate in order to make inclusive
inclusion  UX  from twitter_favs
january 2018
Twitter
RT : It's a new year - so that must mean it's time to announce our first event of 2018 right?

Join us on 21st February…
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january 2018
Twitter
"You cannot simply provide health info… In many cases you also have to create the conditions in which someone will…
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january 2018
Twitter
A treasure trove of user research wisdom. Thank you
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january 2018
Twitter
RT : I reckon the phrase I say most often these days is ‘please feel free to argue with me’. I have lots of opinions bu…
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january 2018
Twitter
RT : Health or care professional accesses patient record every four seconds via Pharmacy…
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january 2018
Twitter
RT : We want to engage with CIOs & CCIOs about driving forward the digital agenda for patients. Join us in London o…
NHS  from twitter_favs
january 2018
Twitter
The correct order in modern business is ...
1. CEO read an HBR article
2. Technology selection
3. Engineering inves…
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january 2018
Twitter
is one of the 44 Health apps on the NHS App Library, meaning its viewed as a tool that can reliably…
HealthHelpNow  from twitter_favs
january 2018
Twitter
Happy new year! What better way to kick start 2018 than with the videos from October's & Design conferenc…
NUX6  UX  from twitter_favs
january 2018
Twitter
Great to see doing a discovery on social care for people 65+ . The big question…
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january 2018
Twitter
Back to work this week after spending 6 fantastic months with my son. Only been possible for me because the civil s…
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january 2018
Twitter
Anyone in government heard of John Rawls...?
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january 2018
Sessions information | Service Design in Government 2018
Esko returns! - Service designing a whole organisation - a f**king awesome story! - - in-de…
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january 2018
Twitter
Esko returns! - Service designing a whole organisation - a f**king awesome story! - - in-de…
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january 2018
Twitter
“At the end of the day, we’re driven by the same purpose. We want to produce an outcome that works for our users, t…
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january 2018
Twitter
I love taking notes when teams brainstorm on what “awesome” (or more awesome) might look like. Heck, you could even…
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january 2018
Twitter
Looks very interesting ... thanks Paul
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january 2018
Jon Kolko » Yet another design thinking article
Yet another design thinking article. But it isn’t. Great read from . (Hat tip to .)
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january 2018
Twitter
hiring manager conversations at : 10% "are they good enough", 40% "are we ready for them/do they want w…
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january 2018
Twitter
Got a flat cap for Christmas. Makes me look both old and cool at the same time. Probably just the latter.
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january 2018
Twitter
FOLKS I have a new favorite image recognition edge case sent to me by

I give you KITTEN or CARAMEL SWI…
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january 2018
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