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Philippine rural banks partner with UnionBank for blockchain
"There are two takeawys from this. The first concerns Visa and broadeneing acceptance og B2B Connect. Though not formally available it is clearly making progress.

The second is that, though blockchain is complex, that does not mean complexity has to exclude smaller business. As the UnionBank link with the four small Philippine rural banks shows, blockchain can reach any level of business."
blockchain  homepage  slider  latest  news  b2b  connect  commerce  bank  (usa)  philippines  rural  banking  sberbank  shinhan  sme  unionbank  united  overseas  of  singapore 
february 2018 by jonerp
FedEx leaks highly sensitive customer data
"The data came from the acquisition of Bongo International that FedEx made back in 2014. It later renamed and then shutdown the business unit in April 2017. What is not clear is how long the data has been exposed. Was it originally exposed by Bongo before the acquisition? Did it become orphaned data after the company was shutdown? Either way, there is evidence that the data has been exposed for some time."
homepage  slider  latest  news  security  amazon  bongo  international  data  breach  privacy  egress  software  fedex  gdpr  kromtech  national  id 
february 2018 by jonerp
Is Kodak’s blockchain initiative another blockchain mirage?
"This ‘chasing the blockchain’ attempt to recreate itself does seem bound to end in failure, as Kerrisdale Capital describes. But it may be less to do with the indictment of blockchains and more to do with crude financials. Nevertheless, this fall of this once- titan requires observation to see who is right."
blockchain  business  homepage  slider  latest  news  crypto-asset  cryptocurrency  cryptographic  kodak  kodakcoin  kodakone  photos  wenn  digital 
february 2018 by jonerp
2018 – are we feeling the manufacturing revolution?
"Clearly there is a lot of work yet to be done by many manufacturers around the world. We have discussed such things as IIOT, ERP and Servitization in this article. However, there are many more tech drivers which directly affect manufacturers. Areas such as artificial intelligence, Automation/Robotics, Additive Manufacturing and Machine-to-Machine (M2M) will also change the face of manufacturing."
erp  features  homepage  slider  latest  news  bi  crm  digital  optimisation  iiot  iot  manufacturing  plex  servitization 
february 2018 by jonerp
Blockchain Food Safety Alliance in China
"Walmart’s participation matters. It is already a world leader in global food safety. In China, it invests heavily in food safety research through the Walmart Food Safety and Collaboration Center. It has promoted food safety, both through its own supplier network and working with JD. In combination the two have leveraged JD’s expertise in the application of artificial intelligence (AI), blockchain, big data and other new technologies for the protection of consumers."
blockchain  homepage  slider  latest  news  ai  big  data  food  safety  alliance  ibm  platform  jd.com  tsinghua  university  walmart 
december 2017 by jonerp
AdGuard calls out sites for cryptojacking failures
"The company reports that there are around 2,500 downloads of this code per day. This is likely to be for more than just cryptojacking. Downloads are also likely to be used by other cybercriminals for malvertising. It is also entirely possible that some websites are using the code to boost the number of ads that they serve. With many advertisers paying per impression of an ad, there is a lot of interest in improving ad serving."
homepage  slider  latest  news  security  ad  blocking  adguard  browsers  cryptocurrency  media  players  monero  onlinevideoconverter.com  openload  rapidvideo.com 
december 2017 by jonerp
HPE Re-Discovers itself, but is it on the right track?
"However, HPE has strength in certain verticals and is bringing to market products and services that focus on those areas. For example, its new Express App Platform is for manufacturers that want Cloud benefits in an on-premise infrastructure that is tailored to their specific needs and technology. Competing with the other big hardware vendors in specific niches is more likely to be successful than a broader market strategy."
blog  homepage  slider  analysis  ariba  cloud  28+  data  center  centre  hpe  discover  meg  whitman  servers 
december 2017 by jonerp
RAND’s blockchain challenges and opportunities
"No doubt because the BSI commissioned the Report, its focus is on standards. There is relatively little examination of the processing implications (including the speed and size of DLT/blockchains). The description: “the distributed nature of DLT/blockchain systems and the need for increased computing power could involve high energy consumption and associated costs” does not explore the issues in depth. Similarly, the merits of interworking DLT/blochchains could do with more depth."
blockchain  homepage  slider  latest  news  british  standards  institute  bsi  database  distributed  ledger  technology  dlt  iso  rand  corporation  europe  transactions 
october 2017 by jonerp
IFS joins Salesforce Ohana
"The announcement comes as a slight surprise but is no doubt in part due to the presence on the board of Craig Conway. Conway joined the IFS board in August 2016 but has been a member of the Salesforce board since 2005. It suddenly brings another potential acquisition ERP target for Salesforce into play. There is little information available about how deep the integration with Sales Cloud is but it will be interesting to see whether IFS build other interfaces."
erp  homepage  slider  latest  news  appexchange  bi  cloud  field  service  management  fsm  ifs  salescloud  salesforce 
october 2017 by jonerp
Cross-border blockchain banking takes a big step forwards, with dangers
"Then there is IBM. As ET speculated not long ago, IBM becomes the blockchain monster. The participating banks depend on IBM for development and enhancement. They become beholden to what IBM decides, of course in consultation with its clients. Remember SWIFT. This is a member-institution that more often than not tells its members what it wants and not vice versa. Or Visa: it was once a bank member-owned ‘co-operative’. Now it is its own master."
blockchain  homepage  slider  latest  news  asia  pacific  bbva  finance  fintech  klickex  group  national  australia  bank  nitzuho  smfg  stellar.org 
october 2017 by jonerp
SAP improves unconscious bias functionality
"That is has taken so long to deliver this functionality demonstrates the difficulty in achieving the desired results. What isn’t clear from the announcement is how deep the analysis goes. Unconscious bias can be subtle and is often cultural in nature. It will be interesting to see how effective it is in some companies and their best customers."
erp  homepage  slider  latest  news  diversity  hcm  hrm  infor  machine  learning  sap  successfactors  unconcious  bias 
october 2017 by jonerp
Xero tells accountants it’s Digital or Die
"Damon Anderson, Director of Partner at Xero, comments: “Over the next few years, small businesses and their accountants will need to embrace digital or run the risk of quickly being extinct. Our report shows that one in ten small business owners and a fifth of accountants in firms still use paper ledgers – a tool that dates back to the year 1299 – with many losing hours to menial administrative tasks. It’s time to work smarter."
business  homepage  slider  latest  news  accountancy  accountants  blockchain  fintech  sme  xero  xerocon 
october 2017 by jonerp
Power Ledger blockchain in trial with energy retailer Origin
"Blockchain energy market provider, Power Ledger is putting its peer-to-peer energy trading platform to the test via a trial with Australia’s energy retailer, Origin. The trial involves Power Ledger using anonymised consumer data. This will seek to prove the accuracy and security of the Power Ledger trading platform. The trial will begin in October and run for a period of three months."
blockchain  homepage  slider  latest  news  carbon  trading  electric  vehicles  energy  ico  origin  peer-to-peer  power  ledger  utility  sparkz 
september 2017 by jonerp
SAP hits 150 on platform – is it enough?
"Without actually calling out Workday, it is clear that SAP have their sights targeted on its rival. Workday announced their platform earlier this year. However, while Aneel Bhusir, CEO Workday mentioned that they are working with ISV’s there are no actual announcements on applications. With Workday Rising, possibly the place where these will be unveiled, SAP clearly wanted to state their case strongly at their own convention."
erp  homepage  slider  latest  news  adp  alumni  enterprisejungle  hcm  hrm  ingentis  platform  sap  semos 
september 2017 by jonerp
Bitcoin and estcoin cryptocurrency craziness
"ET deliberately separates blockchain from Bitcoin/ICOs/cryptocurrencies. This occurs for two underlying reasons:

we believe that blockchain technologies have profound potential, even if as yet unproven, for enterprises
we regard the cryptocurrency/ICO investments arena as changing too fast as well as being beyond our competence.

This may have to change. But, for the moment, it explains why we spend so little time on cryptocurrencies."
blockchain  business  features  homepage  slider  latest  news  bitcoin  bitmain  cryptocurrency  e-residency  estcoin  ethereum  fintech 
august 2017 by jonerp
Microsoft warns of new tech support scam approach
"The new email campaigns use reputable brands to trick users. Microsoft has published some of the emails it has captured. These appear to come from big brands such as Alibaba, Amazon and LinkedIn. They all contain links that if examined are not to the sites they claim to be from. The reason these emails succeed is that people often take the email at face value, trust the brand and just click on the link without thinking about it."
homepage  slider  latest  news  security  cyber  email  linkedin  malware  microsoft  exchange  office  365  outlook  scammers 
august 2017 by jonerp
Cisco warns of DeOS attacks
"The use of the Internet of Things (IoT) by hackers has been well documented. A significant part of the problem is the lack of security in too many Internet connected devices. Enterprise IT departments often have no say in the purchase of many of these devices. Security cameras, fridges, televisions and other goods are often purchased by different departments. Few of them have any security training."
homepage  slider  latest  news  security  cisco  cyber  ddos  deos  iot  not  petya  nyetya  ransomware 
july 2017 by jonerp
Will IBM reinvent software licensing with containers?
"When considering microservices and processes running in a container, it is hard to see how companies will justify asking customers to pay a per month figure. Charging only when the container is live will appeal to many customers. They will be much more relaxed about taking on new microservices and this, in turn, has the ability to fuel a new era of software development. Developers able to see an immediate return on their development are more likely to build more microservices."
blog  homepage  slider  technology  containers  docker  enterprise  edition  ibm  licensing  mainframe  z  systems 
july 2017 by jonerp
The broader issues behind Brexit send a frightening message to the services industry - by @pfersht
"Moreover, this rebellion against the establishment can be clearly mirrored in many of our enterprises, where similar issues of disenfranchisement are rapidly permeating."
business  process  outsourcing  (bpo)  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  sourcing  change  management  the  as-a-service  economy  brexit  enterprise  irregulars 
june 2016 by jonerp
Digital labor will trim 1.4 million global services jobs by 2021 - by @pfersht
"The choice will largely be down to the workers figuring out whether they want to stay in this industry and learn new skills and ways of working, in order to continue to be effective. As the data plainly shows, the services industry, from an employee standpoint, is likely to be 10% smaller in five years’ time. That may be a significant number of workers, but this reduction is gradual and gives ambitious workers the chance to reorient their skills and job focus."
business  process  outsourcing  (bpo)  cognitive  computing  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  enterprise  irregulars 
june 2016 by jonerp
Robotic Process Automation has now penetrated a third of enterprises - by @pfersht
"The overwhelming conclusion is that a large chunk of enterprises are actively implementing it, and 10% even claim to have full scale RPA platforms up and running (let’s not dwell too much on the finer points of defining RPA here – the bigger picture here is the obsessive widespread focus, testing and deployment of automation tools)."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
may 2016 by jonerp
The future of work is about capabilities you (should) already have - by @pfersht
"Frankly, I’m sick and tired hearing about “Digital Skills” and “Creative Capabilities” being some far-flung capabilities which you need to go to Millennial school to develop (whatever that is). Digital skills are about understanding your customers’ current experiences and intelligently leveraging every traditional, social and mobile channel touching your business to make them richer. Creative capabilities come from collaborating and challenging yourself with your colleagues and partners."
design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  robotic  process  automation  enterprise  irregulars 
may 2016 by jonerp
It’s time we started Being As-a-Service - by @pfersht
"Our industry is beset by fear, like never before. People are scared – they know their skills and capabilities could quickly become obsolete in a world where the job openings increasingly demand creativity, analytical prowess and an ability to pivot across domains. Suddenly, if you’re not a Digital native who talks about endless disruption and the coming robo-geddon, you’re a dinosaur… The gap between hype and reality has reached ridiculous proportions, and it’s time we stopped thinking about the fantastical future and focus on what we can achieve today."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
march 2016 by jonerp
Confusion-as-a-Service: The massive disconnect between vision and reality - by @pfersht
"I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living in a world where snippets of soundbites are so intensely shared across the variety media we use (I nearly said “omnichannel”) that our industry is completely dominated by hype, as opposed to reality."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  confusing  information  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  bpo  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage 
march 2016 by jonerp
The mysterious HfS business model… revealed - by @pfersht
"The answer is simple: flood the market with a daily dose of insight and have everyone feel part of what you are doing. Make your information company open, social and collaborative; make everyone feel like they are a “client”, even when they are not. Make people want to spend time reading your stuff and also invite them to weigh in with their views and opinions."
business  process  outsourcing  (bpo)  hfsresearch.com  homepage  it  services  the  as-a-service  economy  enterprise  irregulars 
february 2016 by jonerp
Why we mustn’t make the same mistakes with RPA that we made with BPO - by @pfersht
"Glaring into a future, where there is no written rule book, no set curriculum to follow, can be a little daunting. So it can’t hurt to take a look at some of the mistakes of our past to create a more long-term, focused strategy to set us in better stead as we embark on this new wave of change and disruption to our cosy little world"
featured  posts  technology  software  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  enterprise  irregulars  hfsresearch.com  homepage  it 
december 2015 by jonerp
80% of outsourcing relationships fail to deliver collaborative value… so what can we do? - by @pfersht
"Design Thinking in services is based, primarily, on both service buyer and provider coming together to create business outcomes that are mutually beneficial – and motivational – for both parties. However, this must be established as ongoing collaboration across all key relationship stakeholders, and not simply two days of senior management putting sticky notes on each others’ foreheads."
business  featured  posts  2015  hfs  buyers  summit  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  enterprise  irregulars  hfsresearch.com  homepage  hr  strategy  it  services 
december 2015 by jonerp
Life beyond automation? Consider the H Factor - by @pfersht
"I woke up to an interesting piece by Everest’s Peter Bendor Samuel yesterday, where he describes how IT service providers have developed their delivery staff into, essentially, “human robots”. He goes onto say that, while providers have delivered real value serving up these “human robots” to their clients, their staff no longer wish to work in such a robotic fashion."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  security  and  risk  social  networking  change  management 
november 2015 by jonerp
Outsourcing on life support Part I: Service providers must win back the trust of clients - by @pfersht
"Close to half the leadership we spoke to in our recent As-a-Service study view their service provider’s unwillingness to cannibalize their existing revenue model as a significant obstacle to make the As-a-Service shift, and a similar number (44%) view their provider’s lack of support to share any risk as a key issue"
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
october 2015 by jonerp
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy) - by @pfersht
"The legacy service providers (and those service providers who may not realize they are – actually – legacy) simply don’t know how to price, solution, assess the risk and pull it all together – they can’t, because they simply aren’t set up that way."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  robotic  automation  saas 
october 2015 by jonerp
The 2015 HfS Global IT Services Top Ten. Here it is. - by @pfersht
"AWS has dominated the infrastructure cloud market with revenues as much as ten times larger than its nearest pure play public cloud providers, at over $4.6 billion. In response to this threat, the traditional providers are also staking a major claim to be in the As-a-Service business with IBM, for example, stating it now has achieved cloud revenues of $7 billion in 2014, with $3 billion of which is As-a-Service, with the rest presumably comprising more traditional consulting and integration services."
cloud  computing  digital  transformation  hfsresearch.com  homepage  it  outsourcing  services  saas  paas  iaas  and  bpaas  security  risk  the  as-a-service  economy  enterprise  irregulars 
october 2015 by jonerp
Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things phenomenon - by @pfersht
"Suddenly, IT services are morphing into “Things services”. So we decided to get ahead of this and conduct exhaustive research into how the leading service providers are shaping up their capabilities and investing in this emerging space."
analytics  and  big  data  business  process  outsourcing  (bpo)  digital  transformation  hfs  blueprint  results  hfsresearch.com  homepage  it  services  the  as-a-service  economy  internet  of  things  accenture  atos  charles  sutherland 
october 2015 by jonerp
IBM makes a meteoric rise into the HR-as-a-Service big three - by @pfersht
"Just when you thought IBM’s Global Business Services was cratering into an As-a-Sleep state, having sold-offits call center business exactly two years’ ago, Big Blue’s next-gen services star is once again shining, with the acquisition of one of the finest up-and-coming specialist Workday services firms in the market: Meteorix."
business  process  outsourcing  (bpo)  hfsresearch.com  homepage  hr  strategy  it  services  saas  paas  iaas  and  bpaas  talent  in  sourcing  the  as-a-service  economy  enterprise  irregulars 
october 2015 by jonerp
Why Accenture’s acquisition of Cloud Sherpas is both an offensive and defensive move - by @pfersht
"HfS views the success of this acquisition tied to Accenture’s capability to integrate its capabilities across operations, consulting and systems integration and to use the core training and certification methodologies of Cloud Sherpas to transform Accenture’s own ability to grow Salesforce consulting, implementation and management talent."
business  process  outsourcing  (bpo)  cloud  computing  crm  and  marketing  design  thinking  hfsresearch.com  homepage  it  services  saas  paas  iaas  bpaas  talent  in  sourcing  the  as-a-service  economy 
september 2015 by jonerp
Long live the freemium analyst model… - by @pfersht
"It seems the “freemium” model we’ve adopted at HfS over the last six years is really having an impact. It’s our view that top insights shouldn’t be stuffed behind a firewall. Clients will pay for premium data, indepth analyst strategy session and in-depth competitive landscape reports, but when it comes to insights, viewpoints, or just some plain old entertainment, why hide it?"
analytics  and  big  data  business  process  outsourcing  (bpo)  hfsresearch.com  homepage  it  services  advisors  enterprise  irregulars  hfs 
september 2015 by jonerp
How Robotic Process Automation has become a right dog’s breakfast - by @pfersht
"In a recent survey of 178 enterprise buyers, only 11% of respondents said that they have extensive or even some real-life hands-on experience with RPA to-date. That means that 89% of respondents have not really experienced RPA hands-on but were instead getting their insights on its capabilities via indirect messaging."
absolutely  meaningless  comedy  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  it  services  advisors  robotic  automation  enterprise  irregulars 
september 2015 by jonerp
Social intelligence and reputation are the keys to survival in this automating world - by @pfersht
"However, I have good news for the paranoid – computers are still really bad at simulating social interaction. What’s more, team work is becoming more critical than ever, as we need to keep adapting to a changing work environment. Your personality and ability to excite, befriend, intellectually stimulate, or just have a laugh with the people around you, is now more critical than ever."
2015  as-a-service  study  buyers'  sourcing  best  practices  design  thinking  hfsresearch.com  homepage  social  networking  change  management  talent  in  the  economy  automation  enterprise  irregulars  hfs  research  phil  fersht 
august 2015 by jonerp
Hello As-a-Service Economy, goodbye Outsourcing, Part 2 - by @pfersht
"What is truly worrysome here, is the speed of change in today’s global environment and what could happen to many of the organization simply paying lip-service, when it comes to hauling their antiquated back offices out of the dark ages. And, heaven-forbid, we are struck by a renewed global downturn, with so many of our enterprises failing to adapt to the modern business environment."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
august 2015 by jonerp
Hello As-a-Service Economy, goodbye Outsourcing, Part I - by @pfersht
"But outsourcing hasn’t failed. Only 13% of service buyers in our new Ideals of As-a-Service study believe there is no more value to be found in the current outsourcing model. Outsourcing is the starting point towards driving out bloated labor costs, centralizing the delivery staff within a service provider, and creating some basic common standards across processes. However, it’s not the end-solution for ambitious firms, it’s merely the start of the journey towards this future vision of “As-a-Service”.
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  design  thinking  digital  transformation  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
august 2015 by jonerp
How the gig economy has turned bad analysts into vendor advocates - by @pfersht
"The technology and services industry today is awash with individuals whose only professional activity is flitting from vendor conference to vendor conference, with the sole purpose of writing completely non-objective puff pieces praising their vendor hosts in exchange for money (or in the hope said vendors will pony up some dough in gratitude)."
analytics  and  big  data  confusing  outsourcing  information  hfsresearch.com  homepage  advisors  social  networking  the  as-a-service  economy  #analysts  #archat  enterprise  irregulars 
august 2015 by jonerp
Forget Uberization, we must avoid Subwayfication - by @pfersht
"The As-a-Service Economy is all about achieving the outcomes we most want with a great service experience. So let’s look at how to avoid that not happening and becoming legacy businesses that failed to stay ahead of the demand curve."
absolutely  meaningless  comedy  design  thinking  hfsresearch.com  homepage  sourcing  change  management  the  as-a-service  economy  enterprise  irregulars  phil  fersht  subway 
august 2015 by jonerp
The lack of ethics in enterprise AI and intelligent automation - by @pfersht
"Meanwhile, among the developer community, the discussion on the ethics and ramifications of AI has been as intense as it has been far reaching. Yet in the discussions around the notions of RPA and process automation, the issue of ethics and the impact on the future of work are (still) largely absent."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  talent  in  the  as-a-service  economy  artificial  intelligence 
july 2015 by jonerp
Visualizing @vsikka's first year at Infy - by @pfersht
"So… one year into the new job and Infosys’ Vishal Sikka has managed to perform a task noone thought possible. He’s dragged a once-famous Indian-heritage IT services firm – kicking and screaming – out of a maddening tailspin into that dark sinkhole of legacy-ness that is scaring the life out of today’s services industry.

The reason for this is quite simple – he never brought with him a baggage of legacy services culture."
analytics  and  big  data  business  process  outsourcing  (bpo)  cloud  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  heros  sourcing  change  management  talent  in 
july 2015 by jonerp
Forget the sharing economy, we’re in the uncaring economy - by @pfersht
"However, iet’s be honest here – who really cares about these taxi drivers being forced to improve their services, clean their cabs, clean themselves, start using credit card machines and even (on occasion) help you with your bags? The fact is, unless you are a legacy taxi driver, or related to one, you’re most likely delighted they are being forced to get competitive and improve their services."
buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  robotic  process  automation  saas  paas  iaas  and  bpaas  social  networking  change  management  talent  in 
july 2015 by jonerp
KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice - by @pfersht
"ight on cue, after we made the call is was high time for the leading consulting firms to buy into BPO, KPMG makes its first major As-a-Service move, picking up Towers Watson’s HR Service Delivery practice, which includes both technology implementation and HR process delivery capabilities."
analytics  and  big  data  business  process  outsourcing  (bpo)  cloud  computing  finance  &  accounting  bpo  hfsresearch.com  homepage  hr  strategy  it  services  saas  paas  iaas  bpaas 
july 2015 by jonerp
Why Design Thinking can save the outsourcing industry - by @pfersht
"We’re trying to forge a new identity for ourselves and re-imagine what our careers, our services and our platforms could be like if we only figured out how we can define, prioritize and realize business outcomes that are valuable, as opposed to merely keeping the same old factory ticking over at the lowest possible cost."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
july 2015 by jonerp
Why big consulting needs to buy into BPO to address the As-a-Service Economy - by @pfersht
"Simply put, it’s a huge, huge challenge for most current services relationships to morph into anything closely resembling an As-a-Service model, with the current mindsets of most buyside and sellside delivery staff. Buyers need deep expertise to help them reorient their skills and capabilities – and their service providers need to make serious investments and sacrifices to help them, which give their accountants and shareholders hives."
analytics  and  big  data  business  process  outsourcing  (bpo)  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  advisors  robotic  automation  saas  paas  iaas  bpaas 
june 2015 by jonerp
Building your personal brand in the As-a-Service Economy - by @pfersht
"5. Be genuinely collaborative and don’t just pretend to be. Yes, we all know the types, but the more you collaborate, the more people will enjoy working with you and the more you will learn from others. Take the attitude that if you give, you will mostly get back. However, nothing beats having a genuine reputation for being collaborative – it’s such a big plus in the emerging work environment. Noone likes the non-team players and it’s easy to uncover who they are in today’s environment."
analytics  and  big  data  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  social  networking  change  management  talent  in  the  as-a-service  economy  enterprise  irregulars  phil  fersht 
june 2015 by jonerp
The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform
"However, while it’s one thing to talk about the delights that await ambitious enterprises when they make definitive plans go down this path, it’s another to assess whether they truly recognize the burning platform to take themselves through this period of pain and complexity to get there."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
may 2015 by jonerp
The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials - by @pfersht
"I recently attended a graduation ceremony and was amazed at the number of students engrossed in their phones, occasionally looking up to applaud a graduate.

What’s happening here? Have we created a whole generation of socially-retarded morons preferring to network on Instagram and Snapchat than engage in physical dialog anymore?"
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  advisors  robotic  automation  social  networking 
may 2015 by jonerp
The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right - by @pfersht
"I truly believe the oncoming wave of As-a-Service is going to be driven by the inability of enterprises to reorient their existing talent to move beyond the traditional transactional outsourcing model."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  finance  &  accounting  bpo  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  knowledge 
may 2015 by jonerp
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda - by @pfersht
"We’re shortly going to release the results of our new study delving into BPO talent, which probes into whether there is a genuine career path to follow for BPO and operations professionals, or whether we’re terminally stuck in the “accidental career” we never intended to venture into. In anycase, I wanted to share one set of data points that show which skills have been increasing in significance."
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  the  as-a-service  economy  enterprise  irregulars 
march 2015 by jonerp
The 2015 Progressive F&A BPO Blueprint - by @pfersht
"Almost two years to the day since we launched our first Blueprint Report, we finally circle back to the core horizontal services function at the core of BPO and shared services: finance and accounting. For our 20th Blueprint, authored by analysts Phil Fersht and Hema Santosh, we deliberately focused on the proven “progressive” skills, investments, domain acumen and as-a-service potential of the leading providers in finance and accounting service delivery."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  finance  &  accounting  bpo  global  services  hfs  blueprint  results  hfsresearch.com  homepage  knowledge  advisors  robotic  automation  saas  paas 
march 2015 by jonerp
Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge - by @pfersht
"Next on the horizon is the need to mine and interpret our data better – and we need to automate processes more effectively in order to get better data from them and apply them to our business needs. This is where we need to upskill – in process redesign, in managing and enabling analytics tools, in driving advancements in automation and cognitive platforms more effectively."
services  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  global  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  knowledge  & 
january 2015 by jonerp
Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015 - by @pfersht
"Enterprise leaders can’t keep dipping into their operations functions to find more staff to shift into cheaper locations, or simply remove them – they are having to explore the emergence of As-a-Service solutionsas that next lever to pull. The shift from labor to digital is happening, and this insatiable thirst to operate businesses as cost-effectively and flexibly as possible is the overwhelming driver behind this change."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  global  services  healthcare  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
january 2015 by jonerp
Skill not Scale: The Massive Opportunity Awaiting the Services Industry - by @pfersht
"Where Deepak hits the nail on the head, is how IT services executives are promoting themselves out of relevance in the India-heritage firms (which is not too dissimilar from practices we observe in many Western-heritage services firms too). In plain terms, we’ve got lazy and arrogant, we’ve developed a sense of entitlement, where all we need to do is print money from the profits of maintaining legacy enterprise practices."
analytics  and  big  data  business  process  outsourcing  (bpo)  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  mobility  advisors  robotic  automation  sourcing  change  management 
january 2015 by jonerp

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