jonerp + change + management   29

SAP S/4HANA Change Management: How to Handle the People Side of Your Transformation
"Finally, SAP’s Activate methodology doesn’t adequately address organizational change management, either. Not that it necessarily should, as it is a software deployment methodology rather than a transformation toolset. But this puts the onus on SAP customers to manage the organizational change components of their projects."
organizational  change  management  sap  s  4hana  implementations  how  to  plan  for  an  s4  hana  implementation  project  my  life  as  expert  witness  failure  at  lidl 
11 weeks ago by jonerp
Planning a Digital Transformation: Perspectives from the User Community
"We’re still not using the system: One of the most common measures for success versus failure is system work arounds. If a majority or even reasonable percentage of people are still using old processes or creating their own spreadsheets, this is an indication of a lack of change management. There needs to be measures in place to test new processes and system adoption, as well as proper communication, training and alignment from the start."
digital  strategy  organizational  change  management  common  myths  transformation  erp  management:  the  #1  key  to  success  missing  pieces  of  your  plan 
april 2019 by jonerp
The Trojan Horse Approach to Organizational Change Management
"Too many organizational change consultants put themselves into a change management box and don’t know how to effectively relate to the other components of digital transformation. They simply get their PROSCI certification, manage activities around “communications,” “awareness,” and other nebulous things, but fail to integrate change into the organization.

Worse yet, these change consultants fail to understand business operations, supply chains, industry trends, company strategies, and other components of integrated change."
digital  strategy  organizational  change  management  common  myths  transformation  managing  microsoft  dynamics  expert  witness  sap  failure  at  lidl 
april 2019 by jonerp
The Never Ending Fight Against the “Safe Choice”
"To fight the safe choice, be prepared with examples of the risk of playing it safe. The org is already committed to change, why risk having that change be less than successful (further locking the org into safe options)."
go-to-market  brand  change  management 
march 2019 by jonerp
Have You Given Your Planner Love Today?
"Over 65% of supply chain planning happens in Excel spreadsheets. One of the reasons? Usability. The second? The ability to model the supply chain in the technology. Models are not created equally.

Many times it is the result of the purchase of supply chain planning technologies purchased based on IT standardization. The lack of usability and modeling capabilities drive dissatisfaction."
change  management  demand  global  supply  chains  market-driven  chain  talent  job  satisfaction  planners  valentines  day 
february 2019 by jonerp
Jim Snabe, Chairman of Siemens, expands on Dreams and Details
"I had a fascinating conversation with Jim Snabe in an effort to get under the skin of how large and successful enterprises might respond to uncertain conditions"
digital  enterprise  in  the  real  world  change  management 
february 2019 by jonerp
How Shell Oil Is Taking DevOps and Agile to the Cutting Edge
"Of course, another important way to measure success in the oil and gas industry is whether or not it complied. For agile and Scrum in the heavily regulated worlds, certainly “compliant” is another definition of “done.”

Measuring cultural changes is always a challenge, but it’s a particular hurdle for such a large multinational."
analysis  case  study  culture  events  top  stories  agile  continuous  integration  and  deployment  cultural  change  devops  world  2016  scrum  tns  management 
january 2017 by jonerp
How to Avoid Burnout Managing an Open Source Project
"Pearce talked about how “information overload is a learning problem,” which can be addressed by managing the information when we display it for others using visual cues (bullets, paragraphs, and other visual indicators), collecting information into more digestible chunks, and creating schemas"
culture  events  top  stories  change  management  code  of  conduct  cognitive  psychology  community  documentation  open  source  communities  oscon  london  2016  time 
november 2016 by jonerp
What Spotify Learned From the Flop of its App Store
"Or better yet, what happened after the app platform stumble? And did their change to “speeding through failure” actually work? Frödin told us they built a Web API, which enabled them to “build a lot of interesting stuff for our users and internally,” as the API enables them to have a lot of flexibility for rapid change."
analysis  case  study  events  top  stories  api  application  programming  interface  dibbs  organizational  culture  spark  the  change  conference  spotify  tns  management 
july 2016 by jonerp
The broader issues behind Brexit send a frightening message to the services industry - by @pfersht
"Moreover, this rebellion against the establishment can be clearly mirrored in many of our enterprises, where similar issues of disenfranchisement are rapidly permeating."
business  process  outsourcing  (bpo)  digital  transformation  homepage  hr  strategy  it  services  sourcing  change  management  the  as-a-service  economy  brexit  enterprise  irregulars 
june 2016 by jonerp
Scaling Agile: When to Build a Scrum of Scrums
"So, are there frameworks that work? The four different agile coaches seemed to all be fans of the Large Scale Scrum framework or LeSS because they said says it has you scale by descaling and by removing managers and decreasing emphasis on specialization. It’s another framework built to bring Scrum to larger teams, but built on the idea that you can get “More with LeSS.”
analysis  case  study  top  stories  agile  management  large  scale  scrum  framework  lean  change  mangaement  less  3.0  microservices  safe  scaled 
june 2016 by jonerp
The Five Best Strategies for ERP Training and Employee Adoption - by @erickimberling
"There is a common – and severely flawed – assumption in the industry that end-user training a few weeks before go-live will be enough to get employees comfortable with change. This one faulty assumption can undermine your overall enterprise software initiative more than most."
erp  implementation  consultants  organizational  change  management 
may 2016 by jonerp
The jobs aren’t “going away” – they’ve already pretty much gone - by @pfersht
"Rote B2B sales and customer service jobs have already gone away.Forrester’s jaw-dropping prediction is a simple case of analysts predicting things that have already happened to create some headline noise. Most B2B transactional customer service tasks have already been automated, or at least offshored."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  digital  transformation  it  services  robotic  automation  change  management  locations  enterprise  irregulars 
february 2016 by jonerp
Five Common (and Inaccurate) Myths of ERP Systems - by @erickimberling
"Be leery of terms like “implementation accelerators,” “out of the box functionality,” and “pre-configured solutions.” Things like these may have slight benefits, but they are typically not material enough to make a significant difference. The business transformation portion of your implementation will always be the most difficult aspect of your project, and no implementation tool can automate those activities."
erp  implementation  business  process  reengineering  implementations  systems  organizational  change  management 
february 2016 by jonerp
Digital Transformation Requires Total Organizational Commitment - by @ron_miller
"When you consider that 88 percent of the Fortune 500 companies in 1955 are now gone, it’s not hard to see that change has always been with us, but the rate of change is accelerating dramatically due in large part to the disruption brought about by digital transformation."
enterprise  tc  accenture  aaron  levie  digital  transformation  change  management 
january 2016 by jonerp
Life beyond automation? Consider the H Factor - by @pfersht
"I woke up to an interesting piece by Everest’s Peter Bendor Samuel yesterday, where he describes how IT service providers have developed their delivery staff into, essentially, “human robots”. He goes onto say that, while providers have delivered real value serving up these “human robots” to their clients, their staff no longer wish to work in such a robotic fashion."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  homepage  hr  strategy  it  services  robotic  automation  security  and  risk  social  networking  change  management 
november 2015 by jonerp
Five Differences Between a Technology vs. Business Focused ERP Implementation - by @erickimberling
"Organizational change management entails much more than basic end-user training. If you haven’t started any meaningful organizational change management until end-user training, then your project is may very well be in trouble. While end-user training is important, it is just one component of what is ultimately required to ensure your employees adapt to the new software and deliver measurable benefits to your business."
erp  implementation  business  process  reengineering  organizational  change  management 
september 2015 by jonerp
ERP Failure? Five Ways to Build a Successful Case in an ERP Lawsuit - by @erickimberling
"In unfortunate cases, these implementations turn to lawsuits. Over the last several years, I have had a front row seat to over a dozen of the highest profile lawsuits in the world as an ERP expert witness – and some interesting lessons come along with our forensic reconstruction of what went wrong in each of these cases."
erp  implementation  business  process  reengineering  failure  expert  witness  testimony  microsoft  dynamics  oracle  organizational  change  management  sap 
august 2015 by jonerp
Social intelligence and reputation are the keys to survival in this automating world - by @pfersht
"However, I have good news for the paranoid – computers are still really bad at simulating social interaction. What’s more, team work is becoming more critical than ever, as we need to keep adapting to a changing work environment. Your personality and ability to excite, befriend, intellectually stimulate, or just have a laugh with the people around you, is now more critical than ever."
2015  as-a-service  study  buyers'  sourcing  best  practices  design  thinking  homepage  social  networking  change  management  talent  in  the  economy  automation  enterprise  irregulars  hfs  research  phil  fersht 
august 2015 by jonerp
Forget Uberization, we must avoid Subwayfication - by @pfersht
"The As-a-Service Economy is all about achieving the outcomes we most want with a great service experience. So let’s look at how to avoid that not happening and becoming legacy businesses that failed to stay ahead of the demand curve."
absolutely  meaningless  comedy  design  thinking  homepage  sourcing  change  management  the  as-a-service  economy  enterprise  irregulars  phil  fersht  subway 
august 2015 by jonerp
The lack of ethics in enterprise AI and intelligent automation - by @pfersht
"Meanwhile, among the developer community, the discussion on the ethics and ramifications of AI has been as intense as it has been far reaching. Yet in the discussions around the notions of RPA and process automation, the issue of ethics and the impact on the future of work are (still) largely absent."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  homepage  hr  strategy  it  services  robotic  automation  change  management  talent  in  the  as-a-service  economy  artificial  intelligence 
july 2015 by jonerp
Visualizing @vsikka's first year at Infy - by @pfersht
"So… one year into the new job and Infosys’ Vishal Sikka has managed to perform a task noone thought possible. He’s dragged a once-famous Indian-heritage IT services firm – kicking and screaming – out of a maddening tailspin into that dark sinkhole of legacy-ness that is scaring the life out of today’s services industry.

The reason for this is quite simple – he never brought with him a baggage of legacy services culture."
analytics  and  big  data  business  process  outsourcing  (bpo)  cloud  computing  design  thinking  digital  transformation  homepage  hr  strategy  it  services  heros  sourcing  change  management  talent  in 
july 2015 by jonerp
Forget the sharing economy, we’re in the uncaring economy - by @pfersht
"However, iet’s be honest here – who really cares about these taxi drivers being forced to improve their services, clean their cabs, clean themselves, start using credit card machines and even (on occasion) help you with your bags? The fact is, unless you are a legacy taxi driver, or related to one, you’re most likely delighted they are being forced to get competitive and improve their services."
buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfs  surveys:  all  our  survey  posts  homepage  robotic  process  automation  saas  paas  iaas  and  bpaas  social  networking  change  management  talent  in 
july 2015 by jonerp
Five Reasons ERP Implementations Lead to Change Resistance - by @erickimberling
"No matter the size, age, scope or complexity of your business, ERP implementations are difficult. Even with many executives claiming their organization’s employees are “ready for change,” enterprise system deployments always create change resistance organization-wide."
erp  implementation  organizational  change  management 
july 2015 by jonerp
What it Takes to Succeed in Manufacturing Now and in the Future - by @erickimberling
"The dichotomy between successful and struggling organizations is becoming more pronounced as the technological landscape changes. Over the last 20 years I’ve been in the consulting industry, I’ve been both directly and indirectly involved with thousands of companies and executives that have given me a unique insight as to why some organizations are better equipped to succeed than others. While it would be nice if everyone benefited comparably from new enterprise technologies and opportunities, unfortunately, the benefits of new technology are not evenly distributed."
erp  implementation  business  process  reengineering  software  manufacturing  organizational  change  management 
june 2015 by jonerp
Building your personal brand in the As-a-Service Economy - by @pfersht
"5. Be genuinely collaborative and don’t just pretend to be. Yes, we all know the types, but the more you collaborate, the more people will enjoy working with you and the more you will learn from others. Take the attitude that if you give, you will mostly get back. However, nothing beats having a genuine reputation for being collaborative – it’s such a big plus in the emerging work environment. Noone likes the non-team players and it’s easy to uncover who they are in today’s environment."
analytics  and  big  data  buyers'  sourcing  best  practices  homepage  hr  strategy  social  networking  change  management  talent  in  the  as-a-service  economy  enterprise  irregulars  phil  fersht 
june 2015 by jonerp
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda - by @pfersht
"We’re shortly going to release the results of our new study delving into BPO talent, which probes into whether there is a genuine career path to follow for BPO and operations professionals, or whether we’re terminally stuck in the “accidental career” we never intended to venture into. In anycase, I wanted to share one set of data points that show which skills have been increasing in significance."
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  homepage  hr  strategy  it  services  robotic  automation  change  management  the  as-a-service  economy  enterprise  irregulars 
march 2015 by jonerp
Modest Rant — No HCM Pain/Rethink/Disruption, Then Little Business Gain - by @infullbloomus
"This post evolved from my Twitter reactions to a range of marketing messages and advertorials which make it sound as though their current on-premise customers, as well as the on-premise customers of other vendors, could get all the benefits of business innovation enabled by next generation HCM software without much rethinking, redesigning, and disruption. Dare I say balderdash!"
"killer"  hrmds  scenarios  business  outcomes  change  management  debunking  calling  out  enterprise  software  hr  tech  hrm  licensed  on-premise  looking  back  forward 
february 2015 by jonerp
Skill not Scale: The Massive Opportunity Awaiting the Services Industry - by @pfersht
"Where Deepak hits the nail on the head, is how IT services executives are promoting themselves out of relevance in the India-heritage firms (which is not too dissimilar from practices we observe in many Western-heritage services firms too). In plain terms, we’ve got lazy and arrogant, we’ve developed a sense of entitlement, where all we need to do is print money from the profits of maintaining legacy enterprise practices."
analytics  and  big  data  business  process  outsourcing  (bpo)  digital  transformation  hfs  surveys:  all  our  survey  posts  homepage  hr  strategy  it  services  mobility  advisors  robotic  automation  sourcing  change  management 
january 2015 by jonerp

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