jonerp + change + digital   11

Executive Misalignment: The #1 Threat to your ERP Implementation
"Executives are placed in leadership roles because they have “been there” and “done that”. This includes ERP implementation in most cases. If an executive leader has had a bad experience in any way, they will carry bias against technology products or firms, or will bring a heavy load of negative energy. If they have had a good experience, they will assume it will all go without a hitch, without realizing they may have been one of the lucky ones. The worst cases we have seen is where a leader makes a sole decision to purchase a technology platform simply because it worked in their previous organization."
digital  strategy  organizational  change  management  erp  failures  implementation  executive  misalignment 
3 days ago by jonerp
Planning a Digital Transformation: Perspectives from the User Community
"We’re still not using the system: One of the most common measures for success versus failure is system work arounds. If a majority or even reasonable percentage of people are still using old processes or creating their own spreadsheets, this is an indication of a lack of change management. There needs to be measures in place to test new processes and system adoption, as well as proper communication, training and alignment from the start."
digital  strategy  organizational  change  management  common  myths  transformation  erp  management:  the  #1  key  to  success  missing  pieces  of  your  plan 
april 2019 by jonerp
The Trojan Horse Approach to Organizational Change Management
"Too many organizational change consultants put themselves into a change management box and don’t know how to effectively relate to the other components of digital transformation. They simply get their PROSCI certification, manage activities around “communications,” “awareness,” and other nebulous things, but fail to integrate change into the organization.

Worse yet, these change consultants fail to understand business operations, supply chains, industry trends, company strategies, and other components of integrated change."
digital  strategy  organizational  change  management  common  myths  transformation  managing  microsoft  dynamics  expert  witness  sap  failure  at  lidl 
april 2019 by jonerp
Jim Snabe, Chairman of Siemens, expands on Dreams and Details
"I had a fascinating conversation with Jim Snabe in an effort to get under the skin of how large and successful enterprises might respond to uncertain conditions"
digital  enterprise  in  the  real  world  change  management 
february 2019 by jonerp
The broader issues behind Brexit send a frightening message to the services industry - by @pfersht
"Moreover, this rebellion against the establishment can be clearly mirrored in many of our enterprises, where similar issues of disenfranchisement are rapidly permeating."
business  process  outsourcing  (bpo)  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  sourcing  change  management  the  as-a-service  economy  brexit  enterprise  irregulars 
june 2016 by jonerp
The jobs aren’t “going away” – they’ve already pretty much gone - by @pfersht
"Rote B2B sales and customer service jobs have already gone away.Forrester’s jaw-dropping prediction is a simple case of analysts predicting things that have already happened to create some headline noise. Most B2B transactional customer service tasks have already been automated, or at least offshored."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  digital  transformation  it  services  robotic  automation  change  management  locations  enterprise  irregulars 
february 2016 by jonerp
Digital Transformation Requires Total Organizational Commitment - by @ron_miller
"When you consider that 88 percent of the Fortune 500 companies in 1955 are now gone, it’s not hard to see that change has always been with us, but the rate of change is accelerating dramatically due in large part to the disruption brought about by digital transformation."
enterprise  tc  accenture  aaron  levie  digital  transformation  change  management 
january 2016 by jonerp
Life beyond automation? Consider the H Factor - by @pfersht
"I woke up to an interesting piece by Everest’s Peter Bendor Samuel yesterday, where he describes how IT service providers have developed their delivery staff into, essentially, “human robots”. He goes onto say that, while providers have delivered real value serving up these “human robots” to their clients, their staff no longer wish to work in such a robotic fashion."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  security  and  risk  social  networking  change  management 
november 2015 by jonerp
Visualizing @vsikka's first year at Infy - by @pfersht
"So… one year into the new job and Infosys’ Vishal Sikka has managed to perform a task noone thought possible. He’s dragged a once-famous Indian-heritage IT services firm – kicking and screaming – out of a maddening tailspin into that dark sinkhole of legacy-ness that is scaring the life out of today’s services industry.

The reason for this is quite simple – he never brought with him a baggage of legacy services culture."
analytics  and  big  data  business  process  outsourcing  (bpo)  cloud  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  heros  sourcing  change  management  talent  in 
july 2015 by jonerp
Forget the sharing economy, we’re in the uncaring economy - by @pfersht
"However, iet’s be honest here – who really cares about these taxi drivers being forced to improve their services, clean their cabs, clean themselves, start using credit card machines and even (on occasion) help you with your bags? The fact is, unless you are a legacy taxi driver, or related to one, you’re most likely delighted they are being forced to get competitive and improve their services."
buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  robotic  process  automation  saas  paas  iaas  and  bpaas  social  networking  change  management  talent  in 
july 2015 by jonerp
Skill not Scale: The Massive Opportunity Awaiting the Services Industry - by @pfersht
"Where Deepak hits the nail on the head, is how IT services executives are promoting themselves out of relevance in the India-heritage firms (which is not too dissimilar from practices we observe in many Western-heritage services firms too). In plain terms, we’ve got lazy and arrogant, we’ve developed a sense of entitlement, where all we need to do is print money from the profits of maintaining legacy enterprise practices."
analytics  and  big  data  business  process  outsourcing  (bpo)  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  mobility  advisors  robotic  automation  sourcing  change  management 
january 2015 by jonerp

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