jonerp + bpo   14

Progress Report - ADP Analyst Day 2016 - ADP has turned around Vantage HCM - by @holgermu
"On the concern side ADP cannot afford to rest. While the current UI is still appealing, it is no longer as fresh and in tune with the latest innovations in UI that are happening these days. Likewise its Data Cloud is on the right architecture and platform, given these decisions were taken 2+ years ago, but a fresh start today may consider other platforms, designs and architectures."
adp  bpo  constellation  research  future  of  work  futurists  global  hr  globalization  holger  mueller  core  mnc  payroll  strategic  advisor 
september 2016 by jonerp
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative - by @pfersht
"What’s alarming is the failure of enterprises to create and communicate a viable BPO career path for seven-out-of-eight professionals with under two years’ experience. And – while 63% of newbies strongly agree their job is vital to business performance, a depressing one-in-eight are actually excited by their career choice. "
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  captives  shared  services  strategies  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  global  healthcare 
april 2016 by jonerp
Event Report - ADP MOTM - ADP delivers: New UI, Benchmarks, Market Place & More - by @holgermu
"A very good MOTM for ADP, the vendor has delivered what it promised a year ago and now has a competitive product, for the first time I can think of. Good to see ADP is not resting on its product laurels and has more interesting offerings and products coming. Naturally, focus now turns to sales and services, customers need to understand and adopt the new offerings. Too early to tell how well ADP will do here."
adp  bpo  core  hr  global  globalization  market  meeting  of  the  minds  nextgen  hcm  payroll  usability  user  interface 
march 2016 by jonerp
Confusion-as-a-Service: The massive disconnect between vision and reality - by @pfersht
"I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living in a world where snippets of soundbites are so intensely shared across the variety media we use (I nearly said “omnichannel”) that our industry is completely dominated by hype, as opposed to reality."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  confusing  information  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  bpo  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage 
march 2016 by jonerp
Accenture rides the digital disruption wave as outsourcing slows down - by @whostu
"Strong digital growth and a dip in traditional outsourcing - Accenture's Q116 numbers see the firm well-placed in a market where digital disruption is now the desired norm."
analytics  bpo  cloud  customer  experience  fintech  innovation  internet  of  things  marketing  outsourcing  services  social 
december 2015 by jonerp
Prepare Your Questions For #HRTechWorld and #HRTechConf - by @infullbloomus
"For 2015, I’ve done a thorough update and added more of my own thoughts on the answers to these questions. So what you’re getting here is a mix: lots of questions with my current thoughts on the answers to some of them. But please note that this is really intended as a “starter kit” of possible questions rather than a definitive list."
debunking  calling  out  enterprise  software  follow  the  yellow  brick  road  hrm  bpo  hrmds  licensed  on-premise  metrics  analytics  saas 
october 2015 by jonerp
Eight takeaways from prof Andy McAfee’s second machine age discussion - by @dahowlett
"The Second Machine Age is upon us. What matters now is our capacity to embrace what it means beyond the buzzwords that go with it."
analytics  big  data  bpo  collaboration 
september 2015 by jonerp
Six barriers to change in the age of Aas and Robotistan - by @dahowlett
"HfS is on a tear with its ongoing discussions around the concept of...As a service (Aas) and its attendant sibling Robotistan. But there's a huge delta between what leaders want and what they are getting. Why?"
bpo  future  of  work 
august 2015 by jonerp
Infor buys GT Nexus in bid to own the ‘Commerce Cloud’ - by @philww
"CEO Charles Phillips tells us why Infor buys GT Nexus and why it wants to own the 'Commerce Cloud' market for direct spend - and maybe indirect as well"
bpo  core  apps  spend  management 
august 2015 by jonerp
KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice - by @pfersht
"ight on cue, after we made the call is was high time for the leading consulting firms to buy into BPO, KPMG makes its first major As-a-Service move, picking up Towers Watson’s HR Service Delivery practice, which includes both technology implementation and HR process delivery capabilities."
analytics  and  big  data  business  process  outsourcing  (bpo)  cloud  computing  finance  &  accounting  bpo  hfsresearch.com  homepage  hr  strategy  it  services  saas  paas  iaas  bpaas 
july 2015 by jonerp
The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials - by @pfersht
"I recently attended a graduation ceremony and was amazed at the number of students engrossed in their phones, occasionally looking up to applaud a graduate.

What’s happening here? Have we created a whole generation of socially-retarded morons preferring to network on Instagram and Snapchat than engage in physical dialog anymore?"
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  advisors  robotic  automation  social  networking 
may 2015 by jonerp
The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right - by @pfersht
"I truly believe the oncoming wave of As-a-Service is going to be driven by the inability of enterprises to reorient their existing talent to move beyond the traditional transactional outsourcing model."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  finance  &  accounting  bpo  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  knowledge 
may 2015 by jonerp
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda - by @pfersht
"We’re shortly going to release the results of our new study delving into BPO talent, which probes into whether there is a genuine career path to follow for BPO and operations professionals, or whether we’re terminally stuck in the “accidental career” we never intended to venture into. In anycase, I wanted to share one set of data points that show which skills have been increasing in significance."
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  the  as-a-service  economy  enterprise  irregulars 
march 2015 by jonerp
The 2015 Progressive F&A BPO Blueprint - by @pfersht
"Almost two years to the day since we launched our first Blueprint Report, we finally circle back to the core horizontal services function at the core of BPO and shared services: finance and accounting. For our 20th Blueprint, authored by analysts Phil Fersht and Hema Santosh, we deliberately focused on the proven “progressive” skills, investments, domain acumen and as-a-service potential of the leading providers in finance and accounting service delivery."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  finance  &  accounting  bpo  global  services  hfs  blueprint  results  hfsresearch.com  homepage  knowledge  advisors  robotic  automation  saas  paas 
march 2015 by jonerp

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