jonerp + :-)   4

Enhance Your Community Management with Artificial Intelligence (AI) - by @finnern
"You need to be vigilant and flexible and overwrite the algorithm suggestions when needed, or you end up with an escalation like United did last week. John Robb points out how the reliance on the algorithms made the situation worse: the United employees on the ground were following the systems’ suggestion and offered max $800 for someone to give up their seat, it wasn’t enough and they continued with the protocol, with frustrating results."
change  the  world  :-) 
april 2017 by jonerp
Interview Notes: How to Create an Enterprise Community! - by @finnern
"I got power for it and laid an ethernet cable out there, to have fast internet. That enabled me to tape some videos and have webinars from inside the treehouse. Last month I had to move out, and it made me sad to leave the treehouse behind. Is there a better way to say good by then to tape one last interview there?"
change  the  world  :-) 
february 2017 by jonerp
Spreecast Enabled Listening to the Edges - solution obituary by @finnern
"Today the change challenge is evolving from old to new ways of doing things. Today legacy IT spend still dwarfs next generation spend, but it’s not hard to see the old ways of doing things drying up. What next generation services looks like in a world of AI, cognitive, robotics and IoT at all levels, superb supply chain and Amazon style global retail channels will primarily be focused on orchestration and automation to enable data and human collaborative flows."
change  the  world  :-) 
july 2016 by jonerp
5 Keys to Making Your E-Tribe Tribal [Power of the Shirts Part I] - by @finnern
"One thing that I didn’t envision when I came up with the idea and designed the shirt was how much the SAP executives would be eager to be welcomed as honorary mentors by getting a shirt. We quickly realized that and rush ordered some for the executives that understood the power of the SAP Mentor tribe and were working with us accordingly."
change  the  world  :-) 
march 2016 by jonerp

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