5752
Using Machine Learning To Find Employees Who Can Scale With Your Business
"Betting on solid data and personalization at scale, on the other hand, delivers real results. Real data slices through the probabilities and is the best equalizer there is at eradicating conscious and unconscious biases from hiring decisions."
business  featured  posts  technology  software  trends  &  concepts  ai  applicant  tracking  systems  artificial  intelligence  ats  eightfold  hr  machine  learning  human  resource  management 
9 hours ago
Three Tests to Assess Your Customer Centricity-Beyond Lip Service
"Customers are a rich source of information and feedback. But often, that feedback feels like a burden if your organization is prepared to embrace it. I’ve talked to many companies that are worried about customer communities, because of the concern that customers will share bad experiences."
go-to-market  advisory  board  advocacy  customer  centricity  communities  experience  cx  enterprise  persona  ideal  profile  product  strategy 
9 hours ago
Is AI an asset to hiring, or will it bring us down a sinkhole of algorithmic bias?
"In the aftermath of Amazon abandoning its AI hiring initiative, AI for HR remains a volatile topic. This fall, Montage issued fresh data on AI in HR. My exchange with Kurt Heikkinen, President and CEO of Montage, brought the debate into focus."
analytics  planning  and  data  analysis  diversity  hcm  the  digital  future  of  work  machine  intelligence  ai  robotics  talent  management 
9 hours ago
Clorox Successfully Implements a Program for Value Chain Segmentation
By piloting this approach with several businesses, General Managers began to understand the trade-offs such as “If you focus on speed, cost will be good, but likely not industry best.” A powerful part of the process is the trade-offs conversation to establish the predominant capability needed. We used the diagram in Figure 5 to illustrate the trade-offs with the leadership teams."
supply  chain  excellence  clorox  james  foster  leadership  mark  hersh  orbit  charts  cain  insights  chains  to  admire  value  segmentation 
9 hours ago
Oracle is suing the US government over $10B Pentagon JEDI cloud contract process | TechCrunch
"Oracle Senior Vice President Ken Glueck reiterated this point in a statement to TechCrunch. “The technology industry is innovating around next generation cloud at an unprecedented pace and JEDI as currently envisioned virtually assures DoD will be locked into legacy cloud for a decade or more. The single-award approach is contrary to well established procurement requirements and is out of sync with industry’s multi-cloud strategy, which promotes constant competition, fosters rapid innovation and lowers prices,” he said, echoing the language in the complaint."
10 hours ago
Three Things to Take Away From re:Invent 2018
"For most of its history, and particularly in recent years, AWS has had a complicated – and from the perspective of commercial open source communities and competitors, at least, contentious – relationship with open source. While the company learned from prior platforms and was flexible about using open source projects such as Linux, MySQL or PostgreSQL as on-ramps to its platform, it has been a target of growing criticism both for its minimal historical contributions back to the open source projects it monetized and for its tendency to compete with smaller organizations developing and commercializing that software."
open  source  virtualization 
10 hours ago
For the fourth month in a row, Microsoft patches Windows zero-day used in the wild | ZDNet
"For the fourth month in a row, Microsoft patched a Windows OS zero-day vulnerability that was being exploited in the wild.

Just like in the last two months, and for the third month in a row, this zero-day was being (ab)used in nation-state cyber-espionage operations. Just like last month, there were two cyber-espionage groups abusing this zero-day, and not just one, suggesting some sort of infrastructure sharing, or common leadership."
2 days ago
ThoughtSpot users advice on analytics – ‘Jump in, make mistakes, keep talking’
"A session at a recent ThoughtSpot conference give some users space to talk about their experiences in adding analytics to their business management armoury."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  digital  enterprise  in  the  real  world 
2 days ago
Do We Really Need Another Acronym? The Case for "ERPaaS" - UpperEdge
"The reason that the SaaS model works so well for apps is because they are effectively utilities. You are a pure consumer of the system: you have no control over the application’s features, how the app is built, or how it’s delivered. All of those details are handled by someone “in the cloud”, and if you find any aspects of the apps’ performance unsatisfactory–including whether or not its features meet your needs–you simply uninstall it and find a new one. The only part of the equation that you “own” is your data."
2 days ago
The User Experience Irony - UpperEdge
"The irony in all of this is that software vendors have not changed the user experience they provide to their own customers. Vendors like Oracle, SAP, Microsoft, Salesforce, and Workday for example, still deploy the same sales tactics and old licensing model rules when selling to their customers, even when it comes to cloud."
3 days ago
Facing up to the need for regulation – Microsoft recognises Big Brother potential
"George Orwell’s 1984 is arriving about 40 years behind schedule. Microsoft and other concerned technologists believe we’re running out of time to create new government regulations to deal with the dangers of facial recognition and other new surveillance technologies."
analytics  planning  and  data  analysis  privacy  governing  identity  security  regulation  social 
3 days ago
Google will shut down Google+ four months early after second data leak - The Verge
With the discovery of this new bug, we have decided to expedite the shut-down of all Google+ APIs; this will occur within the next 90 days,”
3 days ago
Things that Aren’t Working in Deep Learning - Data Science Central
"Within RL, the hottest research area is Deep RL which means using a deep neural net as the ‘agent’ in the training. Deep RL is seen as the form of RL with the most potential to generalize over the largest number of cases and perhaps the closest we’ve yet come to AGI (artificial general intelligence).

Importantly, Deep RL is also the technique used to win at Alpha Go which brought it huge attention.

The problem is, according to Alex Irpan, a researcher on the Google Brain Robotics team that about 70% of the time they just don’t work."
4 days ago
US military to tech protestors – ‘We’re at war; pick a side’
"The revolt by thousands of Google workers against working with the Pentagon is drawing fierce pushback from the military, rival companies like Amazon and Microsoft, and even some fellow workers."
iot  robotics  and  ai  machine  intelligence  security 
4 days ago
Ericsson software problem has been causing widespread cell phone outages | TechCrunch
"A problem with the software in Ericsson equipment is causing outages across the world, including O2 users in Great Britain and SoftBank users in Japan, according to a report in the Financial Times earlier today.

Ericsson took blame for the outage in a press release. It apparently involves faulty software on certain Ericsson equipment used on the affected company’s mobile networks. While Ericsson indicated it involved multiple countries, it appeared to try to minimize the impact by stating it involved “network disturbances for a limited number of customers.” The FT report indicated that it was actually affecting millions of mobile customers worldwide."
4 days ago
Misinformation bots are smarter than we thought - Axios
"Bots spreading misinformation are using more sophisticated techniques, like going after specific human influencers and targeting misleading information within the first few seconds of it being posted, according to new studies.

Why it matters: The studies suggest that bots are getting more adept at gaming social platforms, even as the platforms are making changes to weed them out. Bots are also getting better at avoiding detection."
4 days ago
US survey says shoppers want less automation, more human interaction with customer service
"The report revealed that, despite misconceptions of robots taking over, consumers still want human interaction while navigating digital assets. What’s more, they don’t expect, nor want technology to replace real people. It’s true consumers are open-minded about using technology like chatbots that save time and make life easier. But they still trust humans to help solve more complex problems and make experiences such as online shopping, filling a prescription or making a bank deposit — more enjoyable."
erp  latest  news  ai  artificial  intelligence  automation  brands  chatbots  customer  service  gartner  human  interaction  research  retail 
5 days ago
Enterprise hits and misses – Marriott stinks, Quora is questionable, and the omni-channel is elusive
"This week: As the holiday season rolls on, retailers's omni-channel woes persist. Plus: I blow a couple gaskets rounding up advice after the Marriott and Quora breaches. Then, there is an AI article whiff to reckon with."
hits  and  misses  retail  e-commerce  the  omni-channel  security 
5 days ago
Critical Vulnerability Allows Easy Access Kubernetes Containers - Total Security Daily Advisor
Kubernetes has picked up a great deal of steam over the past couple of years, easily becoming one of, if not the most popular cloud container organization system. And, as security-minded folks have seen time and again, when a software solution gains ground in the marketplace its vulnerabilities start to bubble to the surface. While minor bugs are to be expected, this new Kubernetes exploit is anything but, scoring a whopping 9.8 on the Common Vulnerability Scoring System (CVSS). What’s more, the only way to address the problem is to upgrade, now.
5 days ago
Looker snags $103 million investment on $1.6 billion valuation | TechCrunch
"In spite of the large valuation, Looker CEO Frank Bien really wasn’t in the mood to focus on that particular number, which he said was arbitrary, based on the economic conditions at the time of the funding round. He said having an executive team old enough to remember the dot-com bubble from the late 1990s and the crash of 2008 keeps them grounded when it comes to those kinds of figures."
6 days ago
Local marketing tactics are necessary – but the data says they’re not happening
"Despite the embarrassing gaffes we read about from time to time, too many marketers push the same campaigns across global markets. Barb Mosher Zinck says the data on lack of marketing localization is a wake up call."
analytics  planning  and  data  analysis  digital  content  marketing 
6 days ago
Conquering the three big fears in enterprise sales
"There is one thing I insist with my team all the time – ALWAYS respect your competition , but NEVER fear them . If you don’t respect them – you just are increasing your blind spots and you won’t know what hit you. If you fear them – you will focus more on their strengths and weaknesses and not yours."
uncategorized 
6 days ago
Robots rising: 5 trends driving the robotics sector in 2019
"No hype, just expert takes on the future of one of the hottest technology categories and market drivers of the year ahead."
robotics 
6 days ago
“That may be good for the world, but it’s not good for us” – Zuckerberg, Facebook and your data
"The UK Government released its seized Facebook documents yesterday and their contents confirm a lot of fears."
data  privacy  governing  identity  and  security  regulation  social 
6 days ago
IBM selling Lotus Notes/Domino business to HCL for $1.8B | TechCrunch
"IBM announced last night that it is selling the final components from its 1995 acquisition of Lotus to Indian firm HCL for $1.8 billion.

IBM paid $3.5 billion for Lotus back in the day. The big pieces here are Lotus Notes, Domino and Portal. These were a big part of IBM’s enterprise business for a long time, but last year Big Blue began to pull away, selling the development part to HCL, while maintaining control of sales and marketing."
6 days ago
Where Cloud Computing Jobs Will Be In 2019
"The Hiring Scale is 78 for jobs that require cloud computing skill sets, with the average job post staying open 46 days. The higher the Hiring Scale score, the more difficult it is for employers to find the right applicants for open positions. Nationally an average job posting for an IT professional with cloud computing expertise is open 46 days. Please click on the graphic to expand for easier reading."
business  featured  posts  technology  software  trends  &  concepts  amazon  web  services  aws  cloud  computing  employment  jobs  deloitte 
7 days ago
Hudson’s Bay – claiming retail uniqueness, but still struggling with omni-channel 101
"Hudson's Bay is a retailer that's still struggling to get to the foothills of omni-channel retail basics."
crm  and  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
7 days ago
Event Report - Kronos KronosWorks 2018 - Kronos is firing on all cylinders...
"On the concern side, Kronos needs to accelerate on the AI side, it is relatively late with Aimee and it needs to come up with a voice driven UI, which is key for end users. That is all not too far away for Kronos, but it needs to happen. Moving from Workforce Management to HCM means that vendors cannot hide under the complexity and compliance blanket but must show some style and appeal to motivate users… and we are not even talking Talent Management here. Kronos also needs to get their buying center to step up inside the HR buying center, quite a change for the current Kronos supporters."
constellation  research  core  hr  enterprise  acceleration  future  of  work  hcm  holger  mueler  kronos  kronosworks  nextgen  payroll  smb 
7 days ago
Reddit, YouTube, Others Push Against EU Copyright Directive
vague and doesn’t explain how this system must be implemented. The content filters would presumably resemble YouTube’s Content ID system, which the company has spent tens of millions of dollars to develop and it still does a terrible job. Algorithms are just very limited in what they can do well, right now. And because the EU isn’t defining exactly how the filtering system would work, it’s defenders can claim they aren’t saying you’d have to use a system similar to YouTube’s Content ID. Maybe it’ll just happen through magic? Even YouTube CEO Susan Wojcicki said this system will be unworkable in a letter to YouTube creators in October.
8 days ago
How Zendesk pursues frictionless collaboration with Zoom video conferencing
"You can't serve your customers if your employees are bogged down. SaaS customer service vendor Zendesk has to be frictionless inside their company to achieve that result for others. Here's how they've changed employee productivity with Zoom video conferencing."
collaboration  sharing  and  digital  productivity  crm  customer  experience  service  management  use  cases 
8 days ago
The CFO’s role: Prioritize, transform, repeat | McKinsey
"How can CFOs parlay their increasing responsibility and traditional finance expertise to resolve these differing points of view and lead substantive change for their companies? The survey results point to three ways that CFOs are uniquely positioned to do so: actively heading up transformations, leading the charge toward digitization, and building the talent and capabilities required to sustain complex transformations within and outside the finance function."
8 days ago
A Shift from Cybersecurity to Cyber Resilience: 6 Steps
"Getting to cyber resilience requires that agencies think differently about how they build and implement their systems, particularly as they modernize their IT infrastructures. The following six steps, when embedded in agencies' modernization efforts and done in conjunction with the business process improvements identified by the State of Cyber Resilience survey, will help federal agencies transition to a cyber-resilience posture"
8 days ago
Coupa CEO Bernshteyn – our customers can “weather the storm” of economic change
"Coupa ends calendar 2018 with strong growth and a good outlook into 2019, whatever the economy delivers."
cloud  erp  financials  and  supply  chain  machine  intelligence  ai  spend  management 
8 days ago
250 pages of internal Facebook files were just dumped online—here are the 6 key takeaways - MIT Technology Review
"Facebook “whitelisted” certain companies, meaning that they still had full access to users’ friends’ data after platform changes in 2014-15, including Airbnb, Netflix, and Badoo. “It is not clear that there was any user consent for this"
8 days ago
AWS fully embraces hybrid cloud, ARM and custom silicon at re:Invent 2018
"What happened and why at Amazon's re:Invent conference in Las Vegas."
cloud  platforms  -  infrastructure  and  architecture 
9 days ago
Aggregators and Jobs-to-be-Done
"Another company worth considering is Airbnb: the home-sharing startup has resolutely stuck to, well, shared homes. One wonders, though, if “find a shared home” is the job customers are asking Airbnb to do; I suspect the better answer is “find a place to stay.” Doing that job well, though, means including hotels in Airbnb’s listings, a step the company has so far declined to make.2 I can understand the reticence: shared homes are what the service is known for; then again, Uber was once thought of as being for black cars, and Amazon for books."
articles 
9 days ago
Quora Breach Exposes Information of 100 Million Users
"Ryan Wilk, vice president of customer success for NuData Security, a Mastercard company, said in response to the breach, "Stolen information, such as names, email addresses and passwords, combined with other user data from other breaches and social media, builds a complete profile. Every hack has a snowball effect that far outlasts the initial breach."
9 days ago
Plex Systems appoints new CEO Bill Berutti – here’s a first look at his plans
"I don't usually write about CEO movements. But the appointment of CEO Bill Berutti at Plex Systems is especially interesting. Prior to the announcement, Berutti gave me a first look at his plans - and fielded my concerns."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  manufacturing 
9 days ago
The Power of Alternative Perspectives
"And yet, it’s easy to ignore. For example, the recognition of the value of diversity continues to grow–but can we quantify the impact? And do we integrate it into our processes? Maybe we make a focused effort to hire more women, or more minorities, or more experienced (older) people, or veterans–but what next? Embracing diversity is a mindset. But do you take the next step and integrate diversity into your practices (for example, making sure that review, brainstorming, and team efforts always include diverse participants? Do you look at how your technology (or if you even have technology) that helps make this easier to do–and to prove the value of? Do you ever invite people from other departments to product meetings?"
go-to-market  collaboration  decision  making  diversity  teams 
9 days ago
Marriott data breach shows cyber security risks of mergers
"The company also admitted that the information also includes payment card numbers and payment card expiration dates. While it claims the payment card numbers were encrypted using Advanced Encryption Standard encryption (AES-128) it also admits that the keys to decrypt those payment cards may also have been stolen. If so, this makes the breach significantly worse as it shows the hackers had complete access to all company information."
latest  news  security  data  breach  due  diligence  forrester  gdpr  hackers  ico  m&a  marriott  nominet  starwood 
10 days ago
Enterprise hits and misses – Amazon re:Invents (without Oracle), cloud HR faces transformation
"This week: Amazon gloats at re:Invent, but is there a day of reckoning ahead? Plus: digital transformation gets a real world gut check. As always, your best-of-web picks and whiffs."
cloud  platforms  -  infrastructure  and  architecture  digital  transformation  frictionless  enterprise  hits  misses 
10 days ago
Survey: so far, so good with serverless computing | ZDNet
"Still, as with every promising technology that transforms processes and infrastructure, there are issues that arise. Issues enterprises are encountering with serverless computing include portability (29%), control (27%), and application performance (24%). As in any situation when the keys are handed over to an outside provider who has many other clients, there may be some loss of control or even responsiveness, the study's authors caution."
10 days ago
Misrepresentation and technical nuances – Facebook’s answers to legislators questions under fire
"The UK Information Commissioner and the former Chief Technologist of the Federal Trade Commission have problems with Facebook's evidence to international legislators."
data  privacy  governing  identity  and  security  regulation 
11 days ago
Building the zero-based culture | McKinsey
"What organizations must plan for is that the core of zero-basing’s culture is hard for many people to crack. The idea of being completely open about budgets is unsettling for people used to protecting themselves by hiding funds in budget lines no one examines. Revealing those habits, and then committing to aggressive cost and value targets, can seem frightening at first."
11 days ago
What the Marriott Breach Says About Security
"For companies, this principle means accepting the notion that it is no longer possible to keep the bad guys out of your networks entirely. This doesn’t mean abandoning all tenets of traditional defense, such as quickly applying software patches and using technologies to block or at least detect malware infections."
a  little  sunshine  data  breaches  security  tools 
11 days ago
Digital transformation is for life, not just for go-live
"The full force of digital transformation takes most enterprises by surprise and adjusting to continuous, ongoing change is one of the first requirements."
cloud  erp  financials  and  supply  chain  digital  transformation  -  frictionless  enterprise  hcm  the  future  of  work  it  service  management 
11 days ago
Senators Call for Jail, Fines After Marriott Data Breach
"Following Equifax, Exactis, and the myriad Facebook scandals involving wholesale heists of Americans’ private data, Congress fumbled at every pass to push through legislation that might deter sensitive data exposures born of corporate malfeasance."
11 days ago
86% Of Enterprises Increasing IoT Spending In 2019
"86% of enterprises expect to increase their spending on IoT in 2019 and beyond. Enterprises increased their investments in IoT by 4% in 2018 over 2017, spending an average of $4.6M this year. Nearly half of enterprises globally (49%) interviewed are aggressively pursuing IoT investments with the goal of digitally transforming their business models this decade. 38% of enterprises have company-wide IoT deployments today, and 55% have an IoT vision and are currently executing their IoT plans."
business  featured  posts  technology  software  trends  &  concepts  centrify  cisco  f5  idaptive  industrial  internet  of  things  intelligent  enterprise  index 
12 days ago
It’s not just Facebook that has an ethnicity problem
"Candid post published by former employee of the social network is stark reminder that ethnic minorities get a raw deal across the board at work."
diversity  future  of  work 
12 days ago
RPA will reach $2.3bn next year and $4.3bn by 2022... as we revise our forecast upwards
"However which way we spin "digital", the name of the game is about enterprises responding to customer needs as and when they occur, and these customers are increasingly wanting to interact with companies without physical interaction. Moreover, the onus is moving to the most successful digital enterprises being able to anticipate the needs of their customers even before they occur, by accessing data outside of the enterprise across the supply chain, or economic and market data that can help predict changes in the market, or emerging offering that customers will want to purchase."
12 days ago
Manufacturing quality that’s out of this world – insights from robotics on Mars
"NASA's trips to Mars rank amongst the greatest robotics accomplishments in history. Their secret? It's all about quality management. IQMS' Louis Columbus breaks out four quality field lessons for manufacturers."
analytics  planning  and  data  analysis  collaboration  sharing  digital  productivity  robotics  manufacturing 
13 days ago
Microsoft Compensation Metrics and Why They Matter - UpperEdge
"Nadella says that it’s not just the leadership team — the sales culture has been aligned with the top. EVP Judson Althoff reinforced this statement at the Citi Global Technology Conference in September when he shared, “Less than 20% of the compensation plan for any of our people is tied to what they might sell to a customer. We pay our people on what our customers use and the value that they get out of our solutions.”
13 days ago
Can Deltek be the Easy Button for Project-Based Business?
"We asked our 2018 survey participants to assess the level of risk their industries faced in terms of the potential for disruption (Figure 1). While all but 10% acknowledged some level of risk, the majority (84%) feel the risk is low to medium rather than high or imminent. Yet we feel compelled to ask the question: How do you think the taxi industry would have answered this question on the eve of the launch of Uber? Do you think the hotel industry anticipated Airbnb? Did Block Buster foresee the devastating impact Netflix would have on its business?"
erp  chat  bot  deltek  disruption  mint  jutras  nlp  project  management  vantagepoint 
13 days ago
Workday CEO Bhusri is keeping calm and carrying on in the ‘new normal’
"Another strong quarter for Workday in a 'new normal' of political volatility."
cloud  platforms  -  infrastructure  and  architecture  financial  services  fintech  hcm  the  digital  future  of  work 
13 days ago
The Costly, Damaging, and Futile Myth of Business & IT Alignment Replacing nonsensical ‘business and IT alignment’ with a newer, better environment
"Now is the ideal time to partition business and IT in such a fashion. The emerging viability of what has been somewhat arbitrarily grouped into ‘digital transformation’ assets (Big Data, Machine Learning, Internet-of-Things and Analytics) can only be successfully adopted by an organization with an efficient and credible foundation of integrated business applications. With business stakeholders firmly at the wheel, such efficiency and credibility are more easily achieved than through an alignment effort that has been a dismal failure since the days of manual typewriters, hi-fis, black & white television, and rotary telephones."
business  requirements  it  alignment  cio  role  digital  transformation  disruption  enterprise  applications  functional  design  internet-of-things  iot  of 
13 days ago
Amazon's move from Oracle: Werner Vogels does a show-and-tell
"At re:Invent, the Amazon CTO dismisses databases built on "90's" technology, arguing that cloud native database services form a foundation for innovation."
cloud 
14 days ago
Exclusive – SAP on the future of SAP payroll, including cloud payroll
"My slow-cooked piece on the future of SAP payroll - including cloud payroll - is finally ready. Here's the view from SAP's Daniela Lange, and my analysis. This is a deep read, so grab your hot beverage first."
cloud  platforms  -  infrastructure  and  architecture  hcm  the  digital  future  of  work  hr  admin  payroll 
14 days ago
Is SAP More Flexible Than You Think?
"While some customers may have constructive criticism for SAP related to Indirect or Digital Access, it is often important to take a step back"
sap  contract  negotiations  s  4  hana  transformation  4hana 
14 days ago
Dueling employee petitions have revealed a deep divide within Google over China - The Verge
"I’m going to venture to say this letter was written primarily by someone with an engineering background. It’s notable primarily for how dispassionate it is — particularly in comparison with the letter written by employees who oppose Dragonfly. They appeal to executives’ sense of humanity — while their pro-Dragonfly counterparts simply cite the morally neutral company mission to organize the world’s information and make it useful."
14 days ago
Break-even in sight for Box as enterprise deals increase in size and number
"Break-even may finally be in sight for Box, but it's a case of steady growth and lowered losses for now..."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  governing  identity  privacy  security  machine  intelligence  ai  regulation 
14 days ago
Establishing True Trust in a Zero-Trust World
"Our goal should not be to merely accept zero trust but to gain the visibility required to be able to establish trust in what otherwise would be a zero-trust world. Without trust, you cannot enable your users. Without enablement, they cannot do their jobs. The challenge is to enable them with the services they need without putting your business data at risk."
14 days ago
Tim Cook may get that US privacy legislation he's expecting in 2019
"Current considerations for the bill include the possibility of fining tech firms for misusing or failing to sufficiently protect the data of their users, though not all parties seem to agree. Senator Moran, who is also the chairman of the consumer protection, product safety, insurance and data security subcommittee, is uncertain about imposing civil penalties despite supporting the introduction of privacy rules. "
15 days ago
Cyber Monday: Do You Know the Cost of Your System's Downtime? - The New Stack
"If Amazon were down for a whole ten minutes, it’d lose about $2 million. If America’s favorite brick-and-mortar Walmart’s website was down that long, it’d be out $400,00 in online sales.

Why such a terrifying message at a time of seasonal joy? Well, if you work on site reliability engineering, technical support or QA on an eCommerce site, you’re going to be on-call this time of year anyway.

According to Deloitte, online sales will increase between 17 and 22 percent this holiday season. That’s a lot of extra traffic straining your servers."
15 days ago
Subjecting Customers to Navel-Gazing
"This navel-gazing approach is a losing approach.

Instead, look at it from the outside in. Focus first on your ideal customer profile–what matters in the product (not just the new capabilities, but everything) to them. Then identify if you need to create tailored content and communications for customers in different situations. As you introduce the new product to sales, don’t start with the product–start with the customer. Educate on the different situations, how to recognize them and how to manage them."
go-to-market  product  launch  management  sales 
15 days ago
How Automated Insights uses Natural Language Generation to boost our grasp of data – in Tableau and beyond
"How do we make more sense of baffling data visualizations? And how do we expand BI to more users? Automated Insights has answers worth considering. Here's an illustrated tour of the best product demo I saw this year."
analytics  planning  and  data  analysis  iot  robotics  ai  machine  intelligence 
15 days ago
Antitrust, the App Store, and Apple
"Still, it always seemed that for Apple high profit margins were a by-product of the pursuit of great products, not the goal; it is much harder to make that case when it comes to the “Services Narrative” and App Store policies that seek to leverage genuine innovation in one market (smartphones) into rent-seeking in another (digital content). The latter may not be illegal, at least not yet, but the biggest potential victim is not consumers, nor app developers, but the product culture that gave Apple market power in the first place."
articles 
15 days ago
Predicting The Future Of Digital Marketplaces
"Competitive differentiation, buyer retention, buyer acquisition, and social media engagement and the four most common customer-facing challenges marketplaces face today. 39% of marketing execs say that differentiating from competitors is the greatest challenge, followed by buyer retention (32%), buyer acquisition (29%) and effective social media campaigns (29%) Further validation that today’s digital marketplaces are enabling greater digital transformation through personalization is found in just 22% of respondents said customer experience is a challenge."
business  featured  posts  technology  software  trends  &  concepts  altimeter  group  byline=louis  columbus  digital  marketplaces  ecommerce  forrester  google  cloud  platform  kahuna 
16 days ago
Zuckerberg ‘sends his cat’ as 9 governments slam Facebook CEO for not talking to 447 million people
"Zuck didn't show but the representatives of 9 governments and 447 million people did turn up to grill the latest Zuckerberg avatar."
data  privacy  digital  and  content  marketing  governing  identity  security  regulation  social 
16 days ago
Event Report - AWS reInvent 2017 - AWS grows and grows...
"One of the emerging concerns is around Machine Learning. Expectations that AWS may announces its own neural network and compete with Google’s TensorFlow seem unlikely to happen at this point. Who would have thought that AWS would enter multiple partnerships with Seattle neighbor Microsoft on Machine Learning? The risks for AWS are tangible, if any other IaaS vendor can show faster, cheaper and better Machine Learning performance, it will create a magnetic effect on data. And with data goes load, not to mention that Machine Learning itself creates a lot of load. And load is the mother milk of IaaS vendors success."
ai  alexa  aws  cloud  constellation  research  database  holger  mueller  iaas  machine  learning  nextgen  apps  paas  reinvent 
16 days ago
Digital Transformation in the Insurance Industry
"Insurance is a complex industry, with many layers, disciplines, markets, and regulators. It is, however, more reliant on data and analytics than most industries, with a few exceptions, but has struggled to keep up. Of all of the industries highlighted in case studies and sales pitches for big data analytics, insurance is often conspicuous by its absence, but itis not only desperately in need of digital transformation, but it can also benefit from a wide assortment of technologies and applications."
uncategorized 
17 days ago
Zuckerberg vs the Serjeant-at-Arms – no contest as Facebook documents are seized by UK Government
"Obscure Parliamentary procedure was used to get hold of Facebook documents. Now the fun begins..."
data  privacy  digital  and  content  marketing  governing  identity  security  regulation 
17 days ago
What is machine learning? We drew you another flowchart - MIT Technology Review
"Machine-learning algorithms use statistics to find patterns in massive* amounts of data. And data, here, encompasses a lot of things—numbers, words, images, clicks, what have you. If it can be digitally stored, it can be fed into a machine-learning algorithm.

Machine learning is the process that powers many of the services we use today—recommendation systems like those on Netflix, YouTube, and Spotify; search engines like Google and Baidu; social-media feeds like Facebook and Twitter; voice assistants like Siri and Alexa. The list goes on."
17 days ago
How Slack enables frictionless teamwork at digital bank Monzo
"How collaboration platform Slack supports the entire business in cross-functional. frictionless teamwork at fast-growing digital bank Monzo."
collaboration  sharing  and  digital  productivity  financial  services  fintech  frictionless  enterprise  hcm  the  future  of  work  use  cases 
17 days ago
Event Report - Ceridian Insights 2018 - Ceridian is on a roll
"On the concern side, Ceridian needs to push the envelope in the direction of Machine Learning / AI in general and voice as the new UI more. Last year at the user conference the vendor showed the most impressive voice demos of all HCM vendors in 2017 – a worker talking to Alexa (?) for an understanding of their shift situation and executing a shift swap. No demo this year, the vendor citing keynote time reasons… Behind an effective Machine Learning / AI strategy is the move to public cloud, to be able to leverage cheaper compute, spare capacity, low cost storage and overall compute elasticity. And Ceridian says the Dayforce suite runs on public cloud IaaS (I think Azure) but needs to move there for good. When the whole industry is moving to IaaS, it’s time for all vendors to move there to level the field."
ai  ceridian  constellation  research  future  of  work  holger  mueller  machine  learning  nextgen  hcm  payroll  succession  management  talent  workforce 
17 days ago
Parliament seizes cache of Facebook internal papers | Technology | The Guardian
Parliament has used its legal powers to seize internal Facebook documents in an extraordinary attempt to hold the US social media giant to account after chief executive Mark Zuckerberg repeatedly refused to answer MPs’ questions.
18 days ago
Our lack of interest in data ethics will come back to haunt us
The EU doesn’t have authority in all corners of the world, however, and in many ways, it fails to address the central dilemmas here. The way I see it, it’s like building guardrails on a busy highway, rather than educating drivers on how to drive more safely; we’re putting safeguards in place to keep things from getting out of hand, but it isn’t addressing the root of the problem; the incentive for companies to mine and use personal data because it can be monetized.
18 days ago
AI, meet accessibility – new potential for upping skilled employment
"The increasing potential for mixing AI and machine learning to get a significant boost to the employment pool."
diversity  future  of  work  hcm  and  the  digital  machine  intelligence  ai  talent  management 
18 days ago
Rebooting analytics leadership: Time to move beyond the math
"CAOs often find themselves doing this heavy lifting with a limited sphere of influence. They typically do not have the profit-and-loss or revenue accountability that would grant them due power in the organization. Moreover, like chief marketing officers a decade ago, CAOs need—but typically lack—a true seat at the C-suite table, placing them at a disadvantage when trying to obtain adequate funding or resources to power the analytics agenda. (See the sidebar, “The CEO mandate: Fact or fiction?” for a discussion on the importance of CEO support for the CAO role.)"
analytics  insights 
18 days ago
On the Future of Cloud Computing
"It’s likely that some of the major limitations with serverless functions are going to be solved in the coming years, if not months. Cloud vendors will allow functions to run for longer, support more languages, and allow deeper customizations. A lot of work is being done by cloud vendors to allow developers to bring their own containers to a hosted environment and then have those containers seamlessly managed by the platform alongside regular functions."
serverless  contributed  open  source 
18 days ago
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