Inside China’s Dystopian Dreams: A.I., Shame and Lots of Cameras - The New York Times
"In some cities, cameras scan train stations for China’s most wanted. Billboard-size displays show the faces of jaywalkers and list the names of people who don’t pay their debts. Facial recognition scanners guard the entrances to housing complexes. Already, China has an estimated 200 million surveillance cameras — four times as many as the United States."
5 hours ago
A trade war in the cloud? | Beagle Research Group, LLC
"When the idea of a trade war first surfaced about a year ago, some prescient commentators suggested that there would likely be unforeseen consequences. No one has perfect visibility into the heart or actions of an adversary regardless of the analytics used. But retaliating against what an adversary does well is an old story and it wouldn’t surprise me to see tariffs on cloud computing services should cooler heads not prevail. Those tariffs will have follow-on effects that we can only guess at right now but it’s doubtful that those actions will improve US’s standing in tech."
5 hours ago
Looking to the next Prime Day and return on attention | ZDNet
"According to research from NPR, Echo owners are listening to more audio, including podcasts. This fits right into the Attention Echosystem and ROA strategy that seems to be in play here. Come to think of it, you could see a Prime-flavored subscription for PillPack coming, too, with Alexa reminding you to take your pills. Dare I bring this up, but there is even speculation around Amazon getting into the cannabis business. Just think about the ramifications of that as a new Prime offering."
5 hours ago
Bullhorn Engage 2018: How CRM and Recruiting Software Enables the Gig Economy–Part 1
"Other challenges faced by Bullhorn’s customers include client defection, account expansion, and customer service issue escalation. To help address these issues, the vendor offers predictive intelligence to help users focus on prioritized accounts, better leverage existing relationships, and avoid getting blindsided. Using patented advanced analytics technology, Bullhorn software analyzes every customer interaction in order to surface insights about the health of the business relationship and possible next sales actions (such as the best time to call). In 2015, Bullhorn introduced enhanced communication tracking, improved customer sentiment analysis, and new account white-space analysis capabilities. (The latter refers to uncovering customers’ unmet and unarticulated needs in order to identify new opportunities.)"
5 hours ago
The failure of Twitter and social media management suites to get GDPR
"We have been testing social media management suites and find to our horror that those we tested utterly fail to understand privacy. We think we know why."
collaboration  sharing  and  digital  productivity  data  privacy  social  gdpr 
5 hours ago
Sign of the times: Big Tech comes together to create interoperability tool so users can move between services / Boing Boing
"Since 2017, Google, Microsoft, Twitter and Facebook have been collaborating on a Data Transfer Project to define a standard, secure way for users to extract, delete, port or analyze their own data, and DTP has just released its white paper describing the scope of the project, which is more ambitious than I'd have believed possible even a year ago."
5 hours ago
Uber drivers “employees” for unemployment purposes, NY labor board says
"New York City’s largest taxi driver advocacy group is hailing a legal decision by the New York State Unemployment Insurance Appeal Board, which ruled last Friday that three out-of-work Uber drivers can be considered employees for the purpose of unemployment benefits. The decision was first reported Thursday by Politico."
policy  labor  new  york  uber 
Enterprise hits and misses – IT dies and is resurrected, while personalization tries to scale
"This week - a worthy debate about the death and rebirth of IT stems back to Nicholas Carr. Also: the problem of personalization at scale and the Dante's Inferno of ERP. Your whiffs include a brazen GDPR violation and the absurd cure to AI's problems."
crm  and  customer  experience  frictionless  enterprise  hits  misses  the  new  professional  it  as  a  service 
Microsoft crosses $100 billion annual revenue mark for the first time | ZDNet
"A year ago, Microsoft announced a huge do-over in its sales strategy, which resulted in the company firing several thousands of people. Company execs told employees Microsoft intended to reduce the number of enterprise accounts it was targeting, retaining only the largest, and moving the rest to its Small, Medium and Corporate (SMC) segment."
Gmail rolls out DRM for email and office documents, calls it "Confidential Mode" / Boing Boing
"This system, which Google calls "Information Rights Management" (a term coined by Microsoft to refer to a similar feature in Microsoft Office) is a kind of DRM for email. It is an extremely brittle security measure, which can be trivially defeated by taking screenshots or photos of your computer."
Criticism of Salesforce’s border protection deal highlights the million dollar question around corporate activism
"Salesforce has been under fire over its contract with Customs and Border Protection, but the criticism serves to highlight the new complexities of corporate activism."
crm  and  customer  experience  diversity 
Before Regulating Next-Generation Mobility Data, We Must Understand That Data
"In order to protect individual and corporate rights without stymying new business opportunities for next-generation mobility, it will be important to understand:

How data from connected vehicles is currently being collected and exploited, as well as how these practices will change with the introduction of autonomous vehicles."
big  data  next-generation  mobility  autonomous  vehicles  business  model  services  on-demand  regulation 
Digital media disruptions 22 – assessing B2B paywalls, Facebook’s algo, and the changing rules of SEO
"In this edition - what can enterprises learn from B2B subscription paywalls? Plus: data shows how Facebook's algo has shifted away from news and B2B. SEO rules get an update with voice search on the way, and we learn from Netflix's highs and lows."
content  marketing  digital  and  media 
2 days ago
SAP shows healthy Q2 FY 2018 cloud revs, ups outlook – a call with Luka Mucic, CFO
"SAP comes off Q2 FY2018 in good shape and with a healthy outlook but there are still plenty of questions it needs to answer."
brexit  cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  hcm  the  digital  future  of  work  earnings  report 
2 days ago
The European Commission Versus Android
"The most momentous by far is the first (despite the fact it is the weakest allegation, in my estimation). Samsung, or any other OEM, could in 90 days sell a device with Bing search only and the Google Play Store (where of course Google Search could be downloaded). This will likely accrue to consumers’ benefit: Microsoft, Google, and other providers will soon be bidding to be the default search option, and, given the commoditized nature of Android devices, it is likely that most of what they are willing to pay will go towards lower prices."
2 days ago
Personalization at scale: What's the tech again?
"Data is useless. No, I'm not kidding. Data is useless - until it is used in context. Think of it this way. How often has someone told you something and your response, if you weren't being nice, was "so what? Why'd you tell me that?" Whoever told you that, of course, thought they were telling you something of importance. But you had no idea why they told you that, right? The person who told you the "thing" had context - they had a reason to tell you. But you had no context - and thus didn't understand what (or why) you were being told."
2 days ago
Face off? Microsoft and regulation
"Advanced technologies are being developed faster than our institutions can fully absorb their consequences. Microsoft wants the government to step up."
identity  regulation 
2 days ago
TrustRadius challenges software vendors to be more transparent in sales and marketing – but how?
"My last debate with TrustRadius on the impact of peer reviews on B2B buyers was certainly interesting. But their data raised a question we need to answer: how can vendors make their sales and marketing more transparent - and relevant to buyers?"
analytics  planning  and  data  analysis  content  marketing  crm  customer  experience  digital 
3 days ago
Cutting Through the Hype: When Serverless Works and When It Doesn’t
"There’s plenty of positive buzz around serverless architectures and how they can help development teams cut costs and offload management tasks. There are also misconceptions about what it can do, and when and how to use it. To dig into the practical uses for serverless architectures, Rob Zuber, CTO for CircleCI, spoke to Nate Taggart, CEO of Stackery, which offers a serverless operations console that helps developer teams build serverless applications. Below are some of the highlights from the conversation — to learn more, watch the video."
analysis  top  stories  serverless 
3 days ago
Some thoughts on Docker post DockerCon 2018
"The Dockercon keynote was a little jarring for those tracking the future of software development. The first technical demos were about modernising an app written in Microsoft ASP.NET and a SQL Server database. Docker followed this up by Dockerising Java Pet Store (the classic reference app for Java Platform, Enterprise Edition), migrating it to the cloud, and adding some new functionality. The optics were very clear – Docker was making an obvious entreaty to enterprises wanting to lift, shift and modernise their legacy estate."
uncategorized  docker 
3 days ago
The multiplier effect (remaking marketing priorities)
"B2B Buyers don’t spend most of their “buying time” engaging with vendors or their content. They are talking to each other (so ABM strategies help here), but also looking to other people that they trust–analysts, press, bloggers, other influencers, and their peers."
go-to-market  b2b  buying  customer  community  demand  generation  influencer  marketing 
3 days ago
The EU Just Fined Google A Record $5 Billion For Bundling Its Own Apps On Android Phones
"The European Commission fined Google a record $5 billion on Wednesday for requiring smartphone makers to install Google’s own apps like Google Search and its Chrome browser on phones running Android, Google’s operating system for mobile phones. If device makers didn't do this, Google wouldn’t let them install the Google Play Store where Android users can download apps and games for their phones."
3 days ago
Can vendors like Workday, Salesforce ever get enough AI?
"As Salesforce buys Datorama and Workday acquires stories.bi, we ask can enterprise application vendors ever get enough AI in their product portfolios?"
As  Salesforce  buys  Datorama  and  Workday  acquires  stories.bi  we  ask  can  enterprise  application  vendors  ever  get  enough  AI  in  their  product  portfolios?analytics  planning  data  analysis  cloud  erp  financials  supply  chain  crm  customer  experience  future  of  work  machine  intelligence  user 
3 days ago
Beware of Dante’s (ERP) Inferno - UpperEdge
"Even if you resist the urge to overstate the project’s benefits, be careful not to over-inflate the business case by trying to take on too much. Just as gorging on a Thanksgiving feast can lead to an afternoon of misery, organizations whose “eyes are bigger than their bellies” could find themselves regretting their appetite for years to come."
3 days ago
Finance organizations are biggest digital transformation fans – three exemplars
"Fujitsu reckons finance is ahead of the industry pack when it comes to digital transformation and three use cases back up the point."
crm  and  customer  experience  digital  enterprise  in  the  real  world  financial  services  fintech  productivity  social  use  cases 
5 days ago
Why customer experience is so elusive, and AI is even trickier – a chat with the implausible Esteban Kolsky
"Ever wanted to corner analyst Esteban Kolsky and ask him why he's such a grouchy, err, inspiration? Well, at Salesforce Connections, I did just that. Here's a boiled down version, focusing on the elusive problems of customer experience and AI that matters."
crm  and  customer  experience  service  management  machine  intelligence  ai 
5 days ago
Cryptocurrency reality checks and the coming boom
"The hard facts are that despite all the endless hype about innovation and start up culture, venture capital, angel investment and corporate budgeting is inadequate in a world that is moving ever more quickly. Investing in ICO coins or tokens as ownership of 'early stage shares' in a business entity you believe in is a healthy VC like approach - and just like VC's If you don't understand the business model, stay away. The Distributed2018 organizers agree - the pace of innovation and change worldwide needs a new, more agile digital framework to support the speed at which business opportunities evolve and mutate, and the pace is only likely to get faster."
5 days ago
The boy stood on the burning deck – M&S troubles go on
"M&S is a 'burning platform' says chairman Archie Norman - but can the ship be saved?"
digital  transformation  -  frictionless  enterprise  retail  e-commerce  and  the  omni-channel 
6 days ago
Millions of Verizon customer records exposed in security lapse | ZDNet
"It took over a week before the data was eventually secured.

The customer records were contained in log files that were generated when Verizon customers in the last six months called customer service. These interactions are recorded, obtained, and analyzed by Nice, which says it can "realize intent, and extract and leverage insights to deliver impact in real time." Verizon uses that data to verify account holders and to improve customer service."
6 days ago
The downfall of Theranos, from the journalist who made it happen
"More than anyone else, Carreyrou deserves credit for pulling the wool from so many credulous eyes regarding Theranos and its founder, Elizabeth Holmes. Outlets like Fortune and Wired were writing hagiographic puff pieces about this precocious college dropout and her plan to save the world; Carreyrou was pointing out inconvenient facts, like the company's inability to accurately conduct most of the hundreds of blood tests it claimed to have revolutionized. He credits pathologist Adam Clapper—who wrote the now-defunct Pathology Blawg—for tipping him off that something wasn't entirely right."
gaming  &  culture  science  bad  blood  book  review  john  carreyrou  theranos 
6 days ago
OpenText CEO opens up on organic growth ambitions
"At this week’s Enterprise World event in Toronto, the acquisition-hungry enterprise information management company showcased new offerings and areas of focus that may help it unlock new sales."
cloud  platforms  -  infrastructure  and  architecture  iot  robotics  ai 
6 days ago
Facebook Proves It Isn't Ready To Handle Fake News
"Lost in Su's explanation is the fact that this gray area is part of what makes Infowars' conspiracy and false information machine so effective. By offering baseless theories with a kernel of truth and then distorting and sensationalizing them in bad faith, Jones is able to spread misinformation and then retreat from it with little penalty. Similarly, Infowars' ability to abut community standards without flagrantly crossing them (for example, baselessly suggesting that experts argue Sandy Hook may have been a hoax, rather than asserting it himself) allows the outlet to inject false news into Facebook's ecosystem."
6 days ago
The cloud transition state | Beagle Research Group, LLC
"It’s doubtful at this stage if any of the enterprise software vendors will stub a toe getting to the cloud. Each has a unique path to travel that’s based on history and legacy constraints. At this point, rather than comparing vendors in what is a very disparate market, it might be wise to look more at year-over-year comparisons and similar measures that track a vendor’s progress against the goal. Revenues and revenue growth will, of course, always be important but the handwringing that goes into quarterly analysis and that emanates primarily from looking at a still emerging market and seeing a long established one, obscures reality and benefits no one."
7 days ago
How SuccessFactors supports HR’s pivotal role as Teva navigates change
"Drugmaker Teva brought in SAP SuccessFactors to help transform just before an acquisition and later restructuring tested its HR function on a massive scale"
hcm  and  the  digital  future  of  work  use  cases 
7 days ago
Microsoft advocates for government regulation of facial-recognition technology
"Microsoft is advocating that Congress become involved in regulating facial-recognition technology, on the heels of criticism of potentially negative impacts of its own work in that area."
artificial  intelligence 
7 days ago
The agile manager
"In agile parlance, the capability reporting lines are often called “chapters” and are similar in some ways to functions in traditional organizations (you might have a “web developers” chapter, say, or a “research” chapter). Each chapter is responsible for building a capability: hiring, firing, and developing talent; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working. The chapters also must deploy their talented people to the appropriate squads, based on their expertise and demonstrated competence. In essence, chapters are responsible for the “how” of a company’s work. However, once talent is deployed to an agile team, the chapters do not tell people what to work on, nor do they set priorities, assign work or tasks, or supervise the day-to-day."
insights  on  organization 
7 days ago
How Kiva uses data analytics to lend a hand (and money) to refugees
"The micro-loans platform has demonstrated that, despite perceptions of being risky borrowers, refugees repay loans made on its site at the same rate as other recipients."
digital  enterprise  in  the  real  world  financial  services  and  fintech 
7 days ago
Zero Trust Security Update From The SecurIT Zero Trust Summit
"Identities, not systems, are the new security perimeter for any digital business, with 81% of breaches involving weak, default or stolen passwords. Tom Kemp, Co-Founder, and CEO, Centrify, provided key insights into the current state of enterprise IT security and how existing methods aren’t scaling completely enough to protect every application, endpoint, and infrastructure of any digital business. He illustrated how $86B was spent on cybersecurity, yet a stunning 66% of companies were still breached. Companies targeted for breaches averaged five or more separate breaches already. The following graphic underscores how identities are the new enterprise perimeter, making NGA and ZTS a must-have for any digital business."
business  featured  posts  technology  software  byline=louis  columbus  centrify  cio  cso  cybersecurity  machine-learning  based  security  next-gen  access  nga 
7 days ago
In open offices, workers chat 70% less, are less productive, and email more
"Employees at two Fortune 500 multinational companies saw face-to-face interaction time drop by about 70 percent, the use of email increase between 22 percent and 56 percent, and productivity slip after their traditional office spaces were converted to open floor plans—that is, ones without walls or cubicles that ostensibly create barriers to interaction. The findings, published recently in the Philosophical Transactions of the Royal Society B, suggest that removing physical dividers may, in fact, make it harder for employers to foster collaboration and collective intelligence among their employees."
science  email  interaction  office  environment  offices  open  works  space  productivity  social  interactions  sociology  work 
8 days ago
Enterprise hits and misses – pseudo AI gets exposed, and women in tech rock on
"This week - diginomica's female contributors kick ass (as usual), and frame the issues for women in tech. Plus: pseudo AI gets exposed while the debate over the future of work rages on. Community debates spark (and are sparked). Your whiffs include - my own celebrity Instagram account?"
hits  and  misses 
8 days ago
What I learned at the conferences
"CRM doesn’t appear to be slowing down. As an industry it’s rated at about $35 billion in revenues up three-fold over where it was at the beginning of the century when I was a tenderfoot. One reason for the growth is the constant diversification led in no small part by Salesforce’s innovative culture. Big vendors like SAP have rededicated to CRM and I wish them well though I have a nagging feeling that’s an uphill path. Still many enterprise vendors seem to have entered CRM as a defensive move to secure their legacy customers. That’s not a recipe for sustained excellence. But what do I know? I’m just an analyst."
featured  posts  trends  &  concepts  crm  jaron  lanier  salesforce  utility 
8 days ago
The enterprise month in review
"Every month, there are a zillion things that cross my desk. Unfortunately, not all of them end up in a feature piece for diginomica. Here are some of the stories and events that popped up in June that you should know about."
9 days ago
Are peer review sites impacting the large enterprise buyer? TrustRadius says yes
"The impact of peer review sites on B2B buyers is no longer debatable. But does that influence extend to the large enterprise? And is it fair to compare the role of analysts to the Kardashians? Those were some of the items I debated with the TrustRadius team."
crm  and  customer  experience  digital  transformation  -  frictionless  enterprise  user 
9 days ago
India's 1.3 Billion People Just Got Net Neutrality
"The country is a large and important market for most Silicon Valley tech companies that are counting on it for growth after saturating developed markets like the US and the UK.

India’s fight to protect net neutrality began in 2015, when activists and privacy advocates mobilized the country’s internet users against Facebook’s controversial Free Basics program, which offered free access to a handful of websites — including Facebook — to Indians. Under pressure from thousands of citizens, the country’s telecom regulator banned zero-rating, effectively killing Free Basics in the country."
9 days ago
Ocado CEO – here comes the next generation of robots in retail
"Ocado’s tech story keeps getting stronger, even if it comes at a cost to the bottom line."
digital  enterprise  in  the  real  world  e-commerce  future  of  work  iot  robotics  and  ai  machine  intelligence  retail  omni-channel 
9 days ago
​Broadcom's plan to buy CA Technologies panned as ghost of Intel-McAfee haunts | ZDNet
"Broadcom said it will acquire CA Technologies for $18.9 billion in cash, wring out cost savings and become a software player as well as a semiconductor and storage company.

Perhaps that plan wouldn't sound so crazy, but analysts have seen this movie before. Once upon a time, Intel expanded into software too. It added Wind River and McAfee to its roster. Both software units were spun out as Intel decided it had to focus on its core business."
9 days ago
Tableau Takes Next Steps Toward Smart Analytics
"As noted in my report, Tableau is far from alone in delivering smart features and it has not been the first to deliver all of the smart capabilities it now offers, but the company’s pace of investment has accelerated over the past three years. I see Tableau as now having a solid start on delivering expected smart capabilities, and it's adding these features as built-in (no-extra-cost) aspects of its core products. Given that Tableau has more than 74,000 paying customers and hundreds of thousands of users, its efforts are going to go a long way toward brining smart capabilities to the market."
10 days ago
Women in tech - it’s not about being Wonder Woman!
"Only a few years ago, diversity in tech events would have failed to attract much interest outside the technology sector. Now, organisations in every industry are rushing to throw their money and opinions behind the cause – but how much of this is due to them truly valuing and understanding the importance of diversity and inclusivity? And how much is just paying lip service to the latest trendy cause, the new greenwash?"
10 days ago
CFOs must act now to build the digital finance function of the future. | McKinsey & Company
"But our research also shows that CFOs still spend less time on digital trends than they do on traditional finance activities. Why? There are few proven business cases of digitization in finance and few best practices to draw from, so CFOs are often content to let colleagues in IT, marketing, or other functions press the issue."
10 days ago
Bringing industrial analytics to bear on real world problems – a Baker Tilly example with Plex
"Cloud ERP is too often hindered by lack of ability to pull in external data sources for decision making. At PowerPlex 2018, Baker Tilly showed how industrial analytics can make a bottom line impact for Plex customers. The use case is instructive."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world 
10 days ago
Box opens up about the company’s approach to innovation
"Patel strongly believes that the quality of the problem is directly proportional to the outcome of the project. Part of that is solving a real customer pain point, but it’s also about challenging your engineers. You can be successfully solving the low-hanging fruit problems most of the time, but then you don’t necessarily attract the highest quality engineering talent."
cloud  developer  enterprise  box  content  management  jeetu  patel  software  development 
10 days ago
The Barriers to Recruiting and Employing Digital Talent
"Because these firms tend to have slim margins and cannot pay Silicon Valley salaries, many have had to get creative in their recruiting and employee development. In our work with a dozen industrial firms in Germany and Scandinavia, we’ve studied how they try to increase the digital skills of their workforces — from creating accelerators to training internal talent — and we’ve observed how some of these common strategies present their own difficulties."
10 days ago
Does ERP, field service and asset management add up to operational IoT? An IFS analysis
"The pursuit of truly modern ERP keeps plenty of vendors up at night. But there are many flavors of modern to consider. IFS thinks it has right mix of ERP, field service, and enterprise asset management - but does it add up to operational IoT? Here's my review."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  internet  of  things  manufacturing 
10 days ago
We need a new conversation about the world we’re (not) building
"Now and again, a confluence of things I am reading and things I've heard sparks off thinking about the wider issues of technology use and adoption. This weekend provided that spark."
analytics  planning  and  data  analysis  iot  robotics  ai  ethics 
10 days ago
Content Versus Conversation
"Breakthrough strategies require this conversational content to be captured and delivered in written form. Be bold, tell stories, differentiate. While all of this is hard, it’s far from impossible—it’s done all the time in conversations. The one thing that can’t be duplicated is the dialog that enables clarifications and deeper understanding. But building to that is possible."
go-to-market  b2b  marketing  content  conversation  dialog  messaging 
10 days ago
Elements of a successful government transformation | McKinsey & Company
"Finally, governments need to rethink their approach to public-service capabilities if they are to increase their odds of success in major change programs. Over centuries, governments have honed their skills in areas such as policy and diplomacy. They now need to build new capacity and encourage agility to transform how they deliver services."
11 days ago
Containers and serverless functions – a modern architecture needs both and more
"When we talk containers and serverless, I'm conscious that we live in a fashion-driven technology world. But given the pace of both development and adoption is it a binary choice for the enterprise developer?"
cloud  platforms  -  infrastructure  and  architecture 
11 days ago
Eightfold.AI—An Intelligent Way to Manage Talent
"To alleviate this conundrum for corporate recruiters and HR managers, several former executives from Google, Facebook, LinkedIn, IBM, and other companies have decided to use their search, social media, and artificial intelligence (AI) know-how to start a new company to address these employment issues. Eightfold.ai, the name alluding to the Buddhist Noble Eightfold Path, which empowers people to pursue a path of their choosing, encourages them to learn, unlearn, and develop the core skills they need to achieve their goals and aspirations. Eightfold.ai was founded in 2016 as a talent intelligence platform (TIP) for enterprises to leverage AI to hire, engage, and nurture talent (see figure 1). Talent-centric applications built on this platform enable enterprises to manage the entire talent lifecycle, from prospects to candidates to alumni."
11 days ago
The rise of 'pseudo-AI': how tech firms quietly use humans to do bots' work | Technology | The Guardian
"Once or twice a year, enterprise media are gather at your user event, eager to write about truly inspiring stories and unexpected news. What could go wrong? A lot, actually. Here's 13 ways to botch it up, presented as satire with snark on the house."
12 days ago
How to squander an enterprise media relations day
"Once or twice a year, enterprise media are gather at your user event, eager to write about truly inspiring stories and unexpected news. What could go wrong? A lot, actually. Here's 13 ways to botch it up, presented as satire with snark on the house."
collaboration  sharing  and  digital  productivity  content  marketing  social  the  new  professional  it  as  a  service 
12 days ago
What if people were paid for their data? - Data workers of the world, unite
"It would not be the first time that an important economic resource had gone from simply being used to being owned and traded; the same has already happened with land and water, for example. But digital information seems an unlikely candidate to be allocated by markets"
12 days ago
High-Skilled White-Collar Work? Machines Can Do That, Too - The New York Times
"Arti Zeighami, who oversees advanced analytics and artificial intelligence for the H & M group, which uses artificial intelligence to guide supply-chain decisions, said the company was “enhancing and empowering” human buyers and planners, not replacing them. But he conceded it was hard to predict the effect on employment in five to 10 years."
12 days ago
Europe to Trump – clean up your Privacy Shield act by September or we’ll do…what exactly?
"The EU is talking tough to the U.S. about Privacy Shield (again), but what hope is there that anyone in Washington will notice...or care?"
data  privacy  regulation 
12 days ago
3 Definitions of Cloud and Why They Matter
"What we call cloud-native today are essentially the architectural patterns developed at webscale companies like Airbnb, Twitter, Google and Facebook in their hyperscale data centers in the late 2000s. These patterns are in stark contrast to earlier monolithic architectures, where everything basically fit in a single VM or server. Dealing with the explosion of serving billions of users in real time, these internet giants sought to improve performance and lower cost."
analysis  contributed  top  stories  sponsored 
12 days ago
Serverless computing could unleash a new startup ecosystem
"The thing about abstraction is that it simplifies operations on one level, but it also creates a new set of requirements, some expected and some that might surprise as a new way of programming scales. This lack of tooling could potentially hinder the development, but more often than not when necessity calls, it can stimulate the development of a new set of instrumentation."
cloud  developer  enterprise  serverless  computing 
13 days ago
VMware clambers on the container bandwagon
"VMware’s latest gambit as it morphs into a SaaS company."
cloud  platforms  -  infrastructure  and  architecture 
13 days ago
Data-driven software development in the cloud: Trends, opportunities, and threats | ZDNet
"The conclusion is that while software development is inevitably becoming cloud- and data-driven, organizations should not blindly let themselves go for the convenience of handing everything off to a single vendor. That is a tried and true strategy, and it applies equally in the cloud as much as anywhere."
13 days ago
The month in review
"Every month, there are a zillion things that cross my desk. Unfortunately, not all of them end up in a feature piece for diginomica. Here are some of the stories and events that popped up in June that you should know about."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  hcm  the  digital  future  of  work  productivity 
13 days ago
This Week in Programming: The End of the API Economy (As We Know It)?
"As ProgrammableWeb cautions at the end of its article, “should you be considering creating or investing in a company that depends on using or providing an API to do business, you’ll do well to think long and hard about what you’re doing. Given the current state of affairs, an API provider can bring your business to a grinding halt because of an arbitrary whim.”
digest  top  stories  development  this  week  in  programming 
13 days ago
AWS, HPE, Red Hat on 8 secrets of customer success with your SaaS vendor
"FinancialForce PSA customers AWS HPE and Red Hat talk about working with Customer Success Managers to get the best results from your SaaS vendor"
cloud  platforms  -  infrastructure  and  architecture  customer  service  management  frictionless  enterprise  professional  services  use  cases  xaas 
15 days ago
What tech giants really do with your data - BBC News
"Amazon says they may share your information with third parties: as well as their own terms, users should "carefully review their privacy statements and other conditions of use".

Or, if you use Apple products, your personal data is shared with companies "who provide services such as information processing, extending credit [...] and assessing your interest in our products and services"
15 days ago
HfS FORA UK – the robots are here, get over it and move on. Next up?
"Once in a while I attend a truly stand out event HfS Fora UK was one. Content rich and in fabulous surroundings, the quality of conversation was exceptional."
future  of  work  machine  intelligence  and  ai  robotics  event  reports 
16 days ago
The Playbook All Cloud Vendors Work From - UpperEdge
"While this may sound like a good deal, it is really just an opportunity for the cloud vendor to initiate a relationship with you or extend one already in place, so they can grab market share, lock you in, and then start or ramp up their aggressive upselling efforts. First, they’ll try to convince you to expand your user base, so more users are interested and “hooked” on the service. Then they will upsell and push their more robust edition, so you upgrade from the lower cost version to a more robust (and expensive) edition."
16 days ago
WhatsApp Just Told India's Government That It Cannot Fight Misinformation Alone
"WhatsApp’s letter is a response to a statement released on Tuesday by India’s information and technology ministry, which expressed concern over more than a dozen lynchings across the country since May, fueled primarily by hoaxes, rumors, and fake news spread over WhatsApp. In the latest incident, on Sunday, police said angry mobs inspired by rumors spread through the app killed five innocent people, suspecting them of being child abductors."
16 days ago
Tech Ethics: Can Developers Save the Earth, One Container at a Time?
"Currie said when Google invented containers and container orchestration, the original goal of increasing efficiency in its data centers. As a result, it was able to achieve more than 70 percent efficiency in their data centers when compared with the ten percent industry standard. Not only is Google going greener, but — meeting the original intent of the goal — it is saving loads on energy bills."
analysis  culture  top  stories  containers 
16 days ago
Where Business Intelligence Is Delivering Value In 2018
"Dashboards, reporting, end-user self-service, advanced visualization, and data warehousing are the top five most important technologies and initiatives strategic to BI in 2018."
business  featured  posts  technology  software  analytics  bi  intelligence  dresner  advisory  services  louis  columbus'  blog  predictive 
16 days ago
Enterprise hits and misses – fighting through digital nightmares; IT does matter after all
"This week - fighting through digital nightmares, and overcoming bad legacy projects. Plus: turns out IT matters after all - but was Nicholas Carr wrong? DevOps is about culture, and Salesforce gets a cloudy report card. Whiffs run from silly to serious."
digital  skills  and  training  transformation  -  frictionless  enterprise  hits  misses  the  new  professional  it  as  a  service 
16 days ago
Musings - Enterprise Acceleration - and what every HR Leader should know about it
"3. 21st century learning. CxOs need to have a conversation about modernizing their learning systems to the needs of the 21st century workforce. This means that learning content has to be pervasive, can be self-created, and can be self-curated and consumed at the space of the modern workforce. Too much learning happens at the wrong time in the wrong place, and the speed of forgetting newly learnt information and capabilities is killing any speed an enterprise was planning to pick up from the training / learning in the first place."
constellation  research  enterprise  acceleration  fow  future  of  work  holger  mueller  hr  tech  nextgenhcm 
16 days ago
A CIO plan for becoming a leader in Intelligent Process Automation | McKinsey & Company
"Intelligent Process Automation (IPA)—a set of technologies that combines process redesign and process automation and machine learning—is rapidly reshaping the global economy, with significant gains for organizations that adopt it at scale. As an earlier McKinsey article explains, some companies across industries have already been able to automate 50 to 70 percent of tasks with return on investment generally in triple-digit percentages. While people often focus on the cost savings, IPA also provides significant other benefits, including speed, precision, and improved customer service."
18 days ago
FinancialForce Community Live in review – talking servitization, pros/cons of Salesforce platform and more
"FinancialForce Community Live raised great questions on servitization, platform and go-to-market for us to hash out. After the show, I sat down with Brian Sommer and dissected what we learned. Here is the embedded podcast, along with show notes organized by topic."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  the  new  professional  it  as  a  service  event  reports 
18 days ago
​Voice and the next generation of CRM adoption | ZDNet
"It's not too often where you see companies like Amazon, Microsoft and Salesforce investing in the same company (in fact Ganapathi claims Tact is the first startup backed by the rival cloud giants). And while it's not a huge sum of money, it shows a general interest in the potential impact of voice on enterprise software. More importantly, it points to how important systems focused on allowing us to interact with software in a more human fashion will be make those systems more helpful to humans -- and the organizations they work for. And with $80 billion expected to be spent on CRM software by 2025 -- companies will demand all the help they'll be paying for."
18 days ago
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