jm + tsb   1

Warning signs for TSB's IT meltdown were clear a year ago – insider | Business | The Guardian
The team behind the development were celebrating. In a LinkedIn post since removed, those involved in the migration were describing themselves as “champions”, a “hell of a team” and were pictured raising glasses of bubbly to cheers of “TSB transfer done and dusted”. However, only hours after the switch was flicked, systems crumpled and up to 1.9m TSB customers who use internet and mobile banking were locked out. “I could have put money on the rollout being the disaster it has been, with evidence of major code changes on the hoof over last weekend and into this week,” the insider said.

Customers reported receiving texts saying their cards had been used abroad, that they had discovered thousands of pounds in their accounts they did not have – or that mortgage accounts had vanished, multiplied or changed currency. One bemused account holder showed his TSB banking app recording a direct debit paid to Sky Digital 81 years from now. Some saw details of other people’s accounts and holidaymakers complained that they had been left unable to pay restaurant and hotel bills.


What an incredible shitfest.
banks  tsb  fail  banking  uk  sabadell 
april 2018 by jm

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