jm + systems + ulster-bank   1

an ex-RBSG engineer on the NatWest/RBS/UlsterBank IT fiasco
'Turning over your systems support staff in a wave of redundancies is not the best way to manage the transfer of knowledge. Not everyone who worked the batch at [Royal Bank of Scotland Group] even knew what it is they knew; how, then, could they explain it to people who didn’t know there was knowledge to acquire? Outsourcing the work from Edinburgh to Aberdeen and sacking the staff would have exposed them to the same risks. [...]

I Y2K tested one of the batch feeder systems at RBS from 1997 - 1998, and managed acceptance testing in payments processing systems from 1999 - 2001. I was one of the people who watched over the first batch of the millennium instead of going to a party. I was part of the project that moved the National Westminster batch onto the RBS software without a single failure. I haven’t worked for the bank for five years, and I am surprised at how personally affronted I am that they let that batch fail. But I shouldn’t be. Protectiveness of the batch was the defining characteristic of our community. We were proud of how well that complex structure of disparate components hummed along.
It was a thing of beauty, of art and craft, and they dropped it all over the floor.'
systems  ops  support  maintainance  legacy  ca-7  banking  rbs  natwest  ulster-bank  fail  outsourcing 
june 2012 by jm

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