jm + stephanie-dean   3

swill’s tech leadership essentials – Medium
very useful tips and advice from Stephanie Williams (nee Dean), who was instrumental in setting up the ops teams in Amazon Dublin, by all accounts
management  stephanie-dean  stephanie-williams  managing  teams  work  hiring 
22 days ago by jm
Stephanie Dean on event management and incident response
I asked around my ex-Amazon mates on twitter about good docs on incident response practices outside the "iron curtain", and they pointed me at this blog (which I didn't realise existed).

Stephanie Dean was the front-line ops manager for Amazon for many years, over the time where they basically *fixed* their availability problems. She since moved on to Facebook, Demonware, and Twitter. She really knows her stuff and this blog is FULL of great details of how they ran (and still run) front-line ops teams in Amazon.
ops  incident-response  outages  event-management  amazon  stephanie-dean  techops  tos  sev1 
october 2014 by jm
IT Change Management
Stephanie Dean on Amazon's approach to CMs. This is solid gold advice for any company planning to institute a sensible technical change management process
ops  tech  process  changes  change-management  bureaucracy  amazon  stephanie-dean  infrastructure 
october 2014 by jm

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