jm + selling   3

Some UX Dark Patterns now illegal in the EU
The EU’s new consumer rights law bans certain dark patterns related to e-commerce across Europe. The “sneak into basket” pattern is now illegal. Full stop, end of story. You cannot create a situation where additional items and services are added by default. [...]

Hidden costs are now illegal, whether that’s an undeclared subscription, extra shipping charges, or extra items. [....]

Forced continuity, when imposed on the user as a form of bait-and-switch, has been banned. Just the other day a web designer mentioned to me that he had only just discovered he had been charged for four years of annual membership dues in a “theme club”, having bought what he thought was a one-off theme. Since he lives in Europe, he may be able to claim all of this money back. All he needs to do is prove that the website did not inform him that the purchase included a membership with recurring payments.
design  europe  law  ecommerce  ux  dark-patterns  scams  ryanair  selling  online  consumer  consumer-rights  bait-and-switch 
september 2014 by jm
This Internet Millionaire Has a New Deal For You - D Magazine
Good interview with Dave "Woot" Rutledge, who's now well out of Amazon and plans to get back into the crap-clearing business at Meh.com:

'Amazon’s fundamental misunderstanding of what made Woot great can be seen today on the site. It sells many items simultaneously. It’s a marketplace, not an event. The write-ups are cute, not subversively funny. Woot is no longer a bug-eyed beast with eight tentacles. It’s a pancake with two smaller pancakes for Mickey Mouse ears and a smile made of whipped cream. In 2012, two years into his three-year deal with Amazon, Rutledge walked. He won’t say how many millions his early departure cost him, but his contract with Amazon included a three-year non-compete clause from the date of sale, and he was watching the clock.'
amazon  ecommerce  business  b2c  woot.com  meh.com  dave-rutledge  selling  acquisitions 
june 2014 by jm
Gumroad
"Sell products directly to your audience" -- Ben says it doesn't break the flow, doesn't take you to another site, no complicated registration forms -- the customer just enters CC details and that's it.
payments  ecommerce  selling  ebooks  music  ux 
june 2014 by jm

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