jm + ryanair   6

Flight Rights
'This website has been designed to help you, the passenger, understand your rights and entitlements in the event that your air travel plans are disrupted.' from the Commission for Aviation Regulation. See also thread from Sinead Ryan at https://twitter.com/sinead_ryan/status/1016628694427885568
consumer  aviation  flights  ryanair  aer-lingus  ireland  rights  flying 
10 weeks ago by jm
Some UX Dark Patterns now illegal in the EU
The EU’s new consumer rights law bans certain dark patterns related to e-commerce across Europe. The “sneak into basket” pattern is now illegal. Full stop, end of story. You cannot create a situation where additional items and services are added by default. [...]

Hidden costs are now illegal, whether that’s an undeclared subscription, extra shipping charges, or extra items. [....]

Forced continuity, when imposed on the user as a form of bait-and-switch, has been banned. Just the other day a web designer mentioned to me that he had only just discovered he had been charged for four years of annual membership dues in a “theme club”, having bought what he thought was a one-off theme. Since he lives in Europe, he may be able to claim all of this money back. All he needs to do is prove that the website did not inform him that the purchase included a membership with recurring payments.
design  europe  law  ecommerce  ux  dark-patterns  scams  ryanair  selling  online  consumer  consumer-rights  bait-and-switch 
september 2014 by jm
Ryanair drops out of top Google flight search results after website overhaul | Business | theguardian.com
They've done the classic website-redesign screwup -- omitted redirects from the old URLs.
Sam Silverwood-Cope, director of Intelligent Positioning, said: "They've ignored the legacy of the old Ryanair.com. It's quite startling. They are doing it just before their busiest time of the year." A change in [URLs] without proper redirects means many results found by Google now simply return error pages, he added. "Unless redirects get put in pretty soon, the position is going to get worse and worse."
ryanair  inept  fail  funny  via:christinebohan  web  google  search  redirects 
april 2014 by jm
CIAIAC report
The official report on that Ryanair/AA collision in Barcelona in July 2011, on pages 211-255.
collisions  safety  travel  air  ryanair 
july 2012 by jm
Accident: Ryanair B738 and American B763 at Barcelona on Apr 14th 2011
An accident report concerning a Ryanair flight.

An American Airlines Boeing 767-300, registration N366AA performing flight AA-67 from Barcelona,SP (Spain) to New York JFK, NY (USA), had taxied to the holding point runway 25L and was holding short of the runway.

A Ryanair Boeing 737-800, registration EI-EKB performing flight FR-8136 from Barcelona,SP (Spain) to Ibiza,SP (Spain) with 169 passengers and 6 crew, was taxiing along Barcelona's taxiway K for departure from runway 25L and was maneouvering to pass behind the Boeing 767-300.

A number of passengers on board of the Boeing 737-800 observed the right hand wing of the aircraft contact the tailplane of the Boeing 767-300 and rose out of their seats attracting the attention of a flight attendant. A passenger told the flight attendant, that their aircraft had hit the aircraft besides them. The flight attendant contacted the purser, who instructed her to contact the flight deck, she contacted the flight deck and informed the captain that passengers had seen their aircraft had hit another aircraft. The captain responded however everything was fine and she continued with the takeoff about 2 minutes after the Boeing 767.

Immediately after departure the passengers insisted the flight was not safe and they had collided with another aircraft, one of the passengers identified himself as an engineer. The flight attendant told the engineer that the captain had been informed and had told everything was fine. No further information was forwarded to the flight deck.

After landing in Ibiza, while disembarking, the passengers again spoke up claiming the flight had been unsafe.

During the turnaround the flight attendant informed the purser that one of the passengers observing the collision was an engineer. Neither approached the flight crew however.

Following the return flight FR-8137 the purser talked to the captain and informed her that one of the passengers observing the collision was an engineer.

In the following it was identified that the right hand winglet of the Boeing 737-800 had received damage, the Boeing 767-300 was found with damage to the left hand stabilizer following landing in New York.


According to the story, it appears the AA flight crew were not informed of the potential damage to their plane before or during their transatlantic flight to JFK. (via Juan Flynn)
via:juanflynn  flight  travel  safety  ryanair  collisions 
july 2012 by jm
Why Ryanair The Cookie Monster is just an urban myth
“If the price manipulation allegations were true, we would have expected to see price discrepancies in the results between Firefox and Chrome on day two. What we actually saw were exactly the same prices on both browsers.”
ryanair  pricing  airlines  travel  web  shopping  urban-myths 
june 2011 by jm

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