jm + ecommerce   9

Some UX Dark Patterns now illegal in the EU
The EU’s new consumer rights law bans certain dark patterns related to e-commerce across Europe. The “sneak into basket” pattern is now illegal. Full stop, end of story. You cannot create a situation where additional items and services are added by default. [...]

Hidden costs are now illegal, whether that’s an undeclared subscription, extra shipping charges, or extra items. [....]

Forced continuity, when imposed on the user as a form of bait-and-switch, has been banned. Just the other day a web designer mentioned to me that he had only just discovered he had been charged for four years of annual membership dues in a “theme club”, having bought what he thought was a one-off theme. Since he lives in Europe, he may be able to claim all of this money back. All he needs to do is prove that the website did not inform him that the purchase included a membership with recurring payments.
design  europe  law  ecommerce  ux  dark-patterns  scams  ryanair  selling  online  consumer  consumer-rights  bait-and-switch 
8 weeks ago by jm
This Internet Millionaire Has a New Deal For You - D Magazine
Good interview with Dave "Woot" Rutledge, who's now well out of Amazon and plans to get back into the crap-clearing business at Meh.com:

'Amazon’s fundamental misunderstanding of what made Woot great can be seen today on the site. It sells many items simultaneously. It’s a marketplace, not an event. The write-ups are cute, not subversively funny. Woot is no longer a bug-eyed beast with eight tentacles. It’s a pancake with two smaller pancakes for Mickey Mouse ears and a smile made of whipped cream. In 2012, two years into his three-year deal with Amazon, Rutledge walked. He won’t say how many millions his early departure cost him, but his contract with Amazon included a three-year non-compete clause from the date of sale, and he was watching the clock.'
amazon  ecommerce  business  b2c  woot.com  meh.com  dave-rutledge  selling  acquisitions 
june 2014 by jm
Gumroad
"Sell products directly to your audience" -- Ben says it doesn't break the flow, doesn't take you to another site, no complicated registration forms -- the customer just enters CC details and that's it.
payments  ecommerce  selling  ebooks  music  ux 
june 2014 by jm
The Emerging Global Web
*Really* intriguing slide deck on how Asia and Africa have invented new ways of operating a business via the internet, and are turning globalisation upside down (via Yoz)
via:yoz  africa  asia  globalisation  internet  web  mobile  payment  business  ecommerce  global 
april 2014 by jm
Mail from the (Velvet) Cybercrime Underground
Brian Krebs manages to thwart an attempted framing for possession of Silk Road heroin. bloody hell
silk-road  drugs  bitcoin  ecommerce  brian-krebs  crime  framed  cybercrime  russia  scary  law-enforcement 
july 2013 by jm
Verified by Visa and MasterCard SecureCode kill 10-12% of your business
As Chris Shiflett noted: not only are they bad for security, they're bad for business too.
12 percent of users consider abandoning [an online shopping transaction] when they see either the Verified by Visa or the American Express SafeKey logos, while 10 percent will consider abandoning when the see the MasterCard Secure card logo.
ecommerce  vbv  online-shopping  mastercard  visa  securecode  security  fail 
june 2013 by jm
Sift Science says it can sniff out cyber fraud — before it gets expensive
Great idea for a startup. This stuff is complex, right in the heart of every company's ordering pipeline, and I can see a lot of customers for this
sift-science  anti-fraud  fraud  b2b  b2c  ecommerce  startups  aws 
march 2013 by jm
How Newegg crushed the “shopping cart” patent and saved online retail
Very cool account of Newegg's battle against a ludicrous patent-troll shakedown. Great quote from their Chief Legal Officer, Lee Cheng:
Patent trolling is based upon deficiencies in a critical, but underdeveloped, area of the law. The faster we drive these cases to verdict, and through appeal, and also get legislative reform on track, the faster our economy will be competitive in this critical area. We're competing with other economies that are not burdened with this type of litigation. China doesn't have this, South Korea doesn't have this, Europe doesn't have this. [...]

It's actually surprising how quickly people forget what Lemelson did. [referring to Jerome Lemelson, an infamous patent troll who used so-called "submarine patents" to make billions in licensing fees.] This activity is very similar. Trolls right now "submarine" as well. They use timing, like he used timing. Then they pop up and say "Hello, surprise! Give us your money or we will shut you down!" Screw them. Seriously, screw them. You can quote me on that.
patent-trolls  east-texas  newegg  shopping-cart  swpat  software-patents  patents  ecommerce  soverain 
january 2013 by jm

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