jerryking + experience   22

The Future Of Retail: Experiences Per Square Foot -
March 18, 2014Posted in Big Data, Blog, Customer Service, Marketing, Shopper Marketing, Social Media, Store Experience, Strategy, Technology, The Future
By Doug Stephens
metrics  experience  retailers  Doug_Stephens 
august 2017 by jerryking
Digital Generation: Is this the beginning of paradigm shift in ownership? : ACM - Computers in Entertainment
By Robert Niewiadomski, Dennis Anderson

Galleries, Libraries, Archives, and Museums (GLAMs) are already grappling with the migration of content (records, correspondence) from paper to digital, including challenges of scale and readability. Now we face an additional complication: increasingly people don’t even own their digital collections of music, books or video content—they rent, borrow or pay to play.

Content that used to be contained in physical objects (books, records, photos, DVDs) is increasing being leased to us via digital devices. What does that mean for the legacy people can (or can’t) leave to document their life and work? Instead of an historic figures’ beloved book collection, will we be able to preserve her Kindle library? Would that collection even be stable over time? Will it contain (digital) marginalia? Photo collections increasingly live on the cloud, and if a service unexpectedly disappears, years of documentation can simply disappear. The podcast Reply All recently devoted a sobering episode to one such story, about a mom named Rachel who panicked when PictureLife folded, erasing her visual record of her daughters’ childhoods. What if one of those girls grows up to be president?
millennials  ownership  sharing_economy  paradigm_shifts  experience  decluttering  minimalism  physical_assets  content  artifacts  digital_artifacts 
november 2016 by jerryking
Membership Experience Not Membership Math
Posted by Amanda Kaiser on Sep 5, 2014

How do you move members away from doing that mental math? How do you make joining less transactional and focus more on experience?

Help members solve more important problems

Our visits to the zoo solve many problems for me. Superficially, we are active and outside – but I can get this at a playground. More importantly, we are having fun and learning something. Most important, I believe that experiences like this can help teach my son those life skills that will help him be well rounded, fulfilled and giving person.

The zoo markets fun and learning but stories from higher up the list of mom’s needs would resonate far more. You see this play out successfully with the big brands. Harley Davidson means freedom not transportation. Coke means youth and fun not sugar water.

You can provide the most value when you help solve your member’s most important problems.

Provide special member experiences

Many member benefits lists read like a math equation: 10% off for members, a $50 savings, and 1 free guest. This is hardly compelling reading and it is not so compelling in the decision making process either. The logic is there but the emotion is missing.

How to help LBMA members package the emotional benefits of joining so that they can be shared back at their companies?
memberships  LBMA  associations  branding  transactional_relationships  brands  value_propositions  experience  emotions  OPMA  worthwhile_problems 
july 2015 by jerryking
Do Things that Don't Scale
July 2013 | Paul Graham

The question to ask about an early stage startup is not "is this company taking over the world?" but "how big could this company get if the founders did the right things?" And the right things often seem both laborious and inconsequential at the time.
advice  start_ups  Y_Combinator  Paul_Graham  scaling  recruiting  experience  management_consulting  barriers_to_entry  product_launches  partnerships  customer_acquisition  user_growth  Steve_Jobs  unscalability  founders  questions 
november 2013 by jerryking
The Internship - Not the Movie -
Published: June 8, 2013

Internships are increasingly important today, they explained, because skills are increasingly important in the new economy and because colleges increasingly don’t teach the ones employers are looking for. Experience, rather than a degree, has become an important proxy for skill, they note, and internships give you that experience. So grab one wherever you can, they add, because, even if you’re just serving coffee, it is a way to see how businesses actually work and which skills are prized by employers.... Since so many internships are unpaid these days, added Sedlet, there is a real danger that only “rich kids” can afford them, which will only widen our income gaps. The key, if you get one, he added, is to remember “that companies don’t want generalists to help them think big; they want people who can help them execute” and “add value.”

But what, they were often asked, does “add value” mean? It means, they said, show that you have some creative flair — particularly in design, innovation, entrepreneurship, sales or marketing, skills that can’t be easily replaced by a piece of software, a machine or a cheaper worker in India.
job_search  tips  internships  HireArt  Managing_Your_Career  value_creation  new_graduates  experience  thinking_big  value_added  creativity  imagination  execution  Tom_Friedman  non-routine  in-person  special_sauce 
june 2013 by jerryking
Seek at Least One Investor Who’s Been in Your Shoes - The Accelerators - WSJ
January 23, 2013 | WSJ |KEVIN COLLERAN.

It makes sense for an entrepreneur to be inclined to pursue venture capitalists who have proven their ability to grow their own business in order to gain the experience and credibility to advise others. However, in many cases, the skills, advice and mentorship that an entrepreneur seeks from a venture capitalist is less about the process of building a company and more about industry expertise, team building and talent recruitment, financial planning — or other skills that don’t necessarily require having previously started a company.
entrepreneur  boards_&_directors_&_governance  angels  venture_capital  vc  experience  accelerators  industry_expertise 
january 2013 by jerryking
Danny Meyer Brings His Hospitality Expertise to Broadway -
August 8, 2012 | WSJ | By JENNIFER MALONEY.

Danny Meyer, the chief executive of Union Square Hospitality Group and founder of Union Square Cafe, Gramercy Tavern and other New York restaurants has teamed up with Jordan Roth, president of Jujamcyn Theaters, creating special hospitality workshops in hopes of turning pans into raves....About 250 full-time employees from all of Jujamcyn's theaters and its corporate office have attended the workshops led by Mr. Meyer's consulting firm, Hospitality Quotient. At a session in a theater-district restaurant in May, the Walter Kerr Theatre's ushers, ticket takers, porters and box-office staff brainstormed scenarios....Hospitality Quotient and Jujamcyn declined to discuss the financial details of their arrangement. Jujamcyn said it is spending about $275,000 for the workshops and to cover the labor costs for staff to attend....Other theater operators say they, too, are trying to make going to the theater more comfortable. "We're all trying to make the experience better. … The theater owners are all taking steps, individually and collectively," said Nick Scandalios, executive vice president of the Nederlander Organization, which owns nine Broadway theaters. All three Broadway landlords participate in an audience-rewards program that offers points redeemable for tickets and seat upgrades, he said.

One challenge the effort faces: the tight space constraints of landmark buildings in which renovations would be costly or not permitted.
Danny_Meyer  customer_experience  customer_service  Broadway  loyalty_management  workshops  hospitality  theatre  management_consulting  experience  experiential_marketing 
august 2012 by jerryking
Take that washer for a spin (cycle) first
03 Aug 2004 | The Globe and Mail B.1.| Marina Strauss.

Maytag stores are the latest example of "experience retailing," where merchants pour extra money into in-store setups that allow shoppers to actually use or experience products before deciding on a purchase.

In an increasingly low-margin, cutthroat sector, letting consumers test-drive merchandise can give retailers an edge over rivals, observers say.
ProQuest  Marina_Strauss  Maytag  experience  experiential_learning  retailers  in-store 
april 2012 by jerryking
The Experience Economy -
February 14, 2011| NYT| By DAVID BROOKS. Tyler Cowen’s e-book,
“The Great Stagnation,” has become the most debated nonfiction book so
far this year. Cowen’s core point is that up until sometime around 1974,
the American economy was able to experience awesome growth by
harvesting low-hanging fruit. There was cheap land to be exploited.
There was the tremendous increase in education levels during the postwar
world. There were technological revolutions occasioned by the spread of
electricity, plastics and the car. But that low-hanging fruit is
exhausted, Cowen continues, and since 1974, the United States has
experienced slower growth, slower increases in median income, slower job
creation, slower productivity gains, slower life-expectancy
improvements and slower rates of technological change.
David_Brooks  book_reviews  books  economic_stagnation  technological_change  downward_mobility  economists  economic_downturn  the_Great_Decoupling  slow_growth  '70s  experience  experience_economy 
february 2011 by jerryking
Why Less Brilliant Presidents Do Better - The Informed Reader - WSJ
Jun 18, 2007 | WSJ | Robin Moroney. Extreme intelligence might
undermine a person’s managerial capacity, he speculates. “What is
required at the top levels of govt. is not brilliance, but managerial
skill,” says Posner. That includes knowing “when to defer to the
superior knowledge of a more experienced but less mentally agile
subordinate.” Especially intelligent people also have difficulty
trusting the intuitions of less-articulate people who have more
experience than they do. That might be why many smart senior officials
in govt. have tried to reason their way through problems on their own,
assuming their civil servants’ inadequate explanations rendered their
judgments invalid. Furthermore, many of the situations that presidents
face are defined by uncertainty, rather than complexity. In cases e.g.
Vietnam, where presidents and their inner circle were dealing with an
ambiguous situation, “having great information-processing skills is not
worth a lot if you have no reliable info..”
ambiguities  civil_servants  complexity  execution  experience  Gary_Becker  gut_feelings  intuition  IQ  mental_dexterity  Richard_A._Posner  smart_people  uncertainty  White_House 
october 2010 by jerryking
Staying Fit and Healthy on the Road -
DECEMBER 11, 2009 | Wall Street Journal | by MICHELLE WU.
Yes. Taste is very linked to memories. Luxury today is not about
something expensive. Luxury is not this anymore, except maybe in Russia
or in China they are still on this. Luxury is an experience that will
enrich you. After having had this, you as a person are richer
spiritually and intellectually. So food helps you in being more rich in
the experience you have.
travel  luxury  healthy_lifestyles  diets  airports  airline_industry  exercise  fitness  experience 
december 2009 by jerryking
When you're drowning in knowledge, it's experience that counts
Aug. 20, 2009 | Globe & Mail | by Dan Richards. The key
to success today is no longer knowledge and information alone; more than
ever it's the discipline, experience, perspective and insight to know
what to do with that information, something that only comes from the
battle scars earned working through multiple market cycles....The bottom line is simple: If knowledge alone drives success, then years of experience may be less critical than intellect and analytical prowess. But in a time of market uncertainty such as we see today, intellect and knowledge alone aren't enough. Financial advisers and money managers also need the acumen that only years of hard-won experience can bring.
business_acumen  commoditization_of_information  Dan_Richards  discernment  experience  financial_advisors  information_overload  insights  investment_advice  money_management  pattern_recognition  uncertainty  wisdom  self-discipline  judgment  perspectives 
august 2009 by jerryking
Experience preferred
March 2008 | Globe and Mail | DOUG STEINER

Take advantage of opportunities, regardless of your age. Some abilities
actually sharpen as we age. Yes, short-term memory deteriorates—did I
take my daily mini-Aspirin last night? But other faculties can improve
with time. One is solving problems by recognizing patterns. Pattern
recognition also applies to your finances. As you get older, economic
crises that might scare a young person start to look more familiar, and
you can get better at dealing with them.
Doug_Steiner  experience  opportunistic  pattern_recognition  personal_finance  aging  problem_solving 
may 2009 by jerryking
Succession Planning Is Over-Rated
November 5, 2007 blog post in Adam Smith on

Few individuals are likely to possess all the characteristics sought by
Wall Street institutions or law firms.

As for what matters most, I defer to Dennis Weatherstone, former
chairman of J.P. Morgan, who is given the last word in the Journal
article: Granted, he says, "the number of candidates for these
positions is somewhat limited" and experience is "always valuable." But
he sees the key in something else: It's more important, he avers, to
find a CEO who can "anticipate change." And maybe the one best able to
anticipate change is one who has less of a vested interest in the status
quo. Just a thought.
succession  talent_management  leadership  law_firms  anticipating  CEOs  Bruce_MacEwen  status_quo  experience  industry_expertise  change  overrated  what_really_matters 
april 2009 by jerryking
Can a Click Replace a Glance?
March 24, 2009 | The American Prospect | Paul Waldman

Newspapers offered a serendipitous reading experience that online
formats haven't managed to replicate. "The real value of the open-stack
library, on the other hand, is not the book you were looking for, but
the book you happened across on your way to what you were looking for.
It's what you see and realize you're interested in, or what you might
never have thought you'd be interested in."
newspapers  reading  experience  online  serendipity 
march 2009 by jerryking
Dangers of Clinging to Solutions of the Past -
MARCH 2, 2009, 4:09 A.M. ET by PHRED DVORAK

Companies "overestimate the value of experience," . "Experience becomes a
liability in times of change." Managers don't always learn the right
lessons from their experiences, particularly when they involve complex
projects. It's hard to judge cause and effect properly when there's a
long time lag between an action -- hiring a worker, for instance -- and a
result such as more output. Other conditions vary, further muddying the
picture. Managers typically don't change course easily, sticking with
old habits and goals, even when situations change.
change  managers  adaptability  overestimation  lessons_learned  conventional_wisdom  experience 
march 2009 by jerryking
Judgment Trumps Experience -
NOVEMBER 29, 2007 | Wall Street Journal | By WARREN BENNIS and NOEL TICHY.

judgment is the core, the nucleus of exemplary leadership. With good judgment, little else matters. Without it, nothing else matters........Leadership is, at its marrow, the chronicle of judgment calls. These will inevitably write the leader's legacy.....not discounting the importance of experience. Seminal and appropriate experiences must be drawn on and understood before judgments can be informed. But experience is no guarantee of good judgment. There is a huge difference between 20 yrs. of experience that advances one's learning and one year of experience repeated 20 times.........there are numerous times when past experiences can prevent wise judgments. Barbara Tuchman long ago observed how generals tend to fight the last war, refusing to face new realities, almost always with disastrous consequences. And often, especially in today's dizzying world, we need to understand what Zen Buddhists call the "beginner's mind," which recognizes the value of fresh insight unfettered by experience. ........Judgment isn't quite an unnatural act, but it also doesn't come naturally. And speaking from decades of experience, we're not sure how to teach it. (We know it can be learned.) Wisely processed experience, reflection, valid sources of timely information, an openness to the unbidden and character are critical components of judgment as well. As David McCullough reminds us over and over again, "Character counts in the presidency more than any other single quality."
Barbara_Tuchman  character_traits  experience  fresh_eyes  Hillary_Clinton  judgment  leaders  leadership  Obama  Noel_Tichy  Warren_Bennis 
january 2009 by jerryking

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