jerryking + bopis   18

Amazon Wants to Rule the Grocery Aisles, and Not Just at Whole Foods
July 28, 2019 | The New York Times | By Karen Weise.

In early 2017, a memo, “Grocery Shopping for Everyone," circulated inside Amazon that imagined an ambitious new grocery chain........The new stores, the document envisioned, would have robust sections for produce, fresh food and prepared meals. Nonperishable products, like paper towels or canned beans, would be stored on a separate floor, away from customers. Shoppers could order those items with an app, and while they shopped for fresh food, the other products would be brought down in time for check out. There would also be an area to pick up groceries ordered online and to manage packages for delivery drivers......A few months later, in June 2017, Amazon barged into the grocery business in a different way, by announcing a blockbuster deal to buy Whole Foods for $13.4 billion.......The memo and other big grocery proposals stopped circulating inside Amazon, as Whole Foods demanded everyone’s attention.....now, two years later, instead of Whole Foods being the answer to Amazon’s grocery ambitions, it seems to have only whetted executives’ appetites.

The marriage has made clear the difficulties of selling fresh food inexpensively, either in a physical store or through delivery. Bananas are not the same as books....But the combination has also shown glimmers of success, particularly in delivery. And that has provided some fuel to Amazon executives pushing to add another food-selling option — one built from the ground up that would change how people buy groceries.....Amazon is now quietly exploring an ambitious new chain, probably separate from Whole Foods, that is not far removed from the one outlined in the old memo. It would be built for in-store shopping as well as pickup and delivery.....“People really need to understand — Whole Foods is the beginning, it’s not the end,” ......“It’s not everything.”......In an effort to shed Whole Foods’ “whole paycheck” reputation, Amazon bought more from national food distributors and cut back on the local farms......Other price-cutting efforts failed. The former head of a major produce company said Amazon told him it wanted to sell marquee fresh items at low prices every day. The executive said he had to explain that certain products, like berries or lettuce, may be available all year thanks to global supply chains, but that they cost more in the off-season. Forcing flat, low prices would put too much risk on growers.

Amazon executives, the person said, were caught off guard by the response. It didn’t seem as if they had fully appreciated how seasonality made predictable pricing far harder than selling cereal or paper towels.......Amazon has also run into some trouble integrating Whole Foods into its delivery machine.

Amazon never saw delivering cold milk and fragile fruit to doorsteps as something for the masses, according to former employees. Instead, executives thought of it as an option for people who wanted high-quality foods and could afford a premium price to have fragile and fresh items arrive at their doorstep......In theory, that was a good fit for Whole Foods and its affluent shoppers. Within six months, Amazon began making two-hour deliveries from Whole Foods in four cities for Prime members. Six months later, that had expanded to more than two dozen cities. It’s now available in 90.

But Whole Foods stores are not like Amazon’s delivery warehouses. Because Whole Foods sells so many fresh items, its stores have smaller back-of-house areas than a standard supermarket. That means employees who pick products for online orders must gather more items from the same shelves as shoppers. They roam aisles with scanners in hand, asking associates on the floor when they can’t find something......deliveries have shown big potential, making up almost all of Whole Foods’ growth......The promise of serving customers, but doing so more efficiently, has Amazon thinking again about aggressive investment in groceries.

Rather than dramatically substantially expand Whole Foods, .....Amazon is considering designing stores specifically with pickup and delivery in mind, and with a smaller area dedicated to fresh shopping — as the old memo imagined.....Amazon is interested in “creating multiple customer experiences under one roof.”.......Amazon has been looking for spaces close to Whole Foods locations, indicating a hub-and-spoke approach where one store serves as the warehouse and commissary for others.....To be a major grocery player, Amazon would need a little more than 2,000 stores, the old memo estimated. That’s far fewer than the 5,000 run by Walmart, the country’s top grocery seller, but more than the roughly 1,200 operated by Publix. Whole Foods got Amazon about a quarter of the way there.

A store designed with different shopping options......would be “highly scalable.”
Amazon  back-office  BOPIS  grocery  home_delivery  hub-and-spoke  in-store  Kroger  perishables  price-cutting  seasonality  supermarkets  Whole_Foods 
11 weeks ago by jerryking
America’s Biggest Supermarket Company Struggles With Online Grocery Upheaval
April 21, 2019 | WSJ | By Heather Haddon.

Kroger adjusts operations and invests in technology to hang on to customers who avoid stores; ‘we’ve got to get our butts in gear
Amazon  bricks-and-mortar  BOPIS  CDO  cultural_clash  delivery_services  digital_strategies  disruption  e-commerce  e-grocery  grocery  IBM  Instacart  Jet  Kroger  Microsoft  millennials  Ocado  Oracle  pilot_programs  post-deal_integration  retailers  same-day  Shipt  start_ups  supermarkets  Vitacost  Wal-Mart  Whole_Foods 
april 2019 by jerryking
Amazon to Launch New Grocery-Store Business
March 1, 2019 | WSJ | By Esther Fung and Heather Haddon.

Amazon is planning to open dozens of grocery stores in several major U.S. cities....as the retail giant looks to broaden its reach in the food business and touch more aspects of consumers’ lives......The new stores would be distinct from the company’s upscale Whole Foods Market chain. It isn’t clear whether the new stores would carry the Amazon name......Amazon in recent years has become increasingly focused on physical retail, posing a threat to traditional grocers. The new chain would help Amazon in fulfilling a yearslong initiative to build out a physical grocery presence, which was at one point potentially envisioned to reach more than 2,000 brick-and mortar stores in a variety of sizes and formats......Amazon is also exploring purchasing regional grocery chains with about a dozen stores under operation, one person said, that could bolster the new chain......Amazon’s further push into physical retail is its latest move far beyond its origins selling books and music on the web. Over the years it has become a cloud-computing giant, a major player in Hollywood entertainment and a burgeoning provider of logistics services. More recently it has emerged as a major competitor in digital advertising and launched forays in finance and health care......The new stores aren’t intended to compete directly with the more upscale Whole Foods stores and will offer a different variety of products, at a lower price point, these people said. Whole Foods doesn’t sell products with artificial flavors, colors, preservatives and sweeteners, among other quality standards.

Suppliers with big brands have hoped to have inroads into Whole Foods since Amazon bought the chain nearly two years ago. While Whole Foods has gradually expanded the big brands it carries—such as Honey-Nut Cheerios and Michelob beer—a conventional grocer can carry a much larger assortment of items. Amazon has had mixed results with its food-delivery business, and it wants to better understand how it can cater to grocery shoppers....Supermarket operators Walmart Inc., Kroger Co. and others are also trying to find ways to offer delivery and pickup to customers in a more cost-efficient manner...Amazon’s new grocery brand also comes as the retailer rolls out its cashierless Amazon Go stores in urban areas. It is testing that checkout technology for bigger retail stores. Meanwhile, Whole Foods is expanding its national footprint....For its new stores, Amazon is targeting new developments and occupied stores with leases ending soon.....Amazon doesn’t want restrictions on the type of goods it may sell at its stores and wants the ability to change the store and sell health and beauty products for instance......It is unclear whether these new stores will be cashierless, but they will be heavily tilted to customer service and pickup capabilities......a strategy where big retailers combine e-commerce with physical stores is the direction the industry is heading.
Amazon  BOPIS  bricks-and-mortar  cashierless  e-commerce  food  grocery  home-delivery  in-store  Kroger  new_businesses  physical_retail  rollouts  supermarkets  Wal-Mart  Whole_Foods 
march 2019 by jerryking
Hard Lessons (Thanks, Amazon) Breathe New Life Into Retail Stores
Sept. 3, 2018 | The New York Times | By Michael Corkery.

Barbara Kahn, a marketing professor and former director of the retailing center at the Wharton School, has written “The Shopping Revolution” describing the disruption in the retail industry.

It may be too early to declare the death of retail. Americans have started shopping more — in stores. From the garden section at Walmart to the diamond counters at Tiffany & Company, old-school retailers are experiencing some of their best sales growth in years....Stores that have learned how to match the ease and instant gratification of e-commerce shopping are flourishing, while those that have failed to evolve are in bankruptcy or on the brink....Amazon has forever changed consumer behavior....Many successful stores are now a cross between a fast-food drive-through and a hotel concierge......Doomsayers have predicted that online shopping, led by Amazon, would one day conquer all of retail, rendering brick and mortar obsolete....But the pace of closings has slowed, as the most unprofitable stores have been culled and the weakest companies have collapsed....Far from retrenching, many retailers are expanding their physical presence or spending billions to overhaul existing stores......Many of the new stores are supposed to be all things to all shoppers — what the industry calls an “omni-channel” experience.

Customers can order online and pick up at the store. They can order online and have their purchases delivered home, in some cases, on the same day. Or they can visit the store
Amazon  BOPIS  bricks-and-mortar  consumer_behavior  e-commerce  home-delivery  instant_gratification  lessons_learned  omnichannel  retailers  revitalization  same-day  store_closings  Target  Tiffany  books  Wharton 
september 2018 by jerryking
A Year After Amazon Devoured Whole Foods, Rivals Are Pursuing Countermoves - WSJ
By Heather Haddon
June 10, 2018

Amazon.com Inc.’s AMZN +0.30% year-old acquisition of Whole Foods is prompting the food industry to retool how it sells fresh food to consumers....The deal has been “shaking up the food industry from top to bottom,” said Angela Spivey, a food-and-beverage attorney at McGuireWoods LLP, who is advising clients on how to quickly change their packaging and marketing to sell at Amazon and Whole Foods. “Don’t be surprised if the milk and cereal just shows up at your door based on your usual eating habits.”

Food retailers, manufacturers and other suppliers have begun to make fundamental changes to their selling strategies, driven partly by stronger sales and delivery from Whole Foods stores since the acquisition.....Grocery chains have accelerated planned investments in online delivery and pickup services, in some cases bumping plans ahead to two- to three-year timelines instead of five to seven years, .......Dozens of supermarkets have struck deals with Instacart Inc., an online grocery-delivery service that has expanded to more than 200 retailers from 30 before Amazon’s deal. .......After Amazon extended discounts at Whole Foods to Prime members—which will help it gather data about shoppers’ preferences—analysts said competitors might need to update their own shopper-loyalty programs. Amazon now offers free, two-hour delivery and additional 10% discounts on several hundred items for Prime members in select areas.

Many food makers are redesigning their packaging and formulas to better sell through Amazon and Whole Foods, placing an emphasis on online repeat purchases instead of impulse buys, industry consultants said......Whole Foods has focused on getting competitive on staples, said Guillaume Bacuvier, chief executive of Dunnhumby, an international retail consulting and technology firm that Whole Foods hired to help improve consumer analytics.
Amazon  Amazon_Prime  BOPIS  contra-Amazon  Dunnhumby  food  grocery  Instacart  perishables  supermarkets  Whole_Foods 
june 2018 by jerryking
IKEA Jumps Into ‘Gig Economy’ With Deal for TaskRabbit
Sept. 28, 2017 | WSJ | By Saabira Chaudhuri and Eliot Brown.

IKEA agreed to acquire Silicon Valley startup TaskRabbit—the online marketplace that connects people with freelancers willing to run errands and do odd jobs—combining the pioneer of the flat pack with a trailblazer of the so-called gig economy.
....Documents related to a financing round from 2015 suggest TaskRabbit then had a valuation of about $50 million....the deal represents a bigger strategic tack at the furniture company. It also underscores a broader shift at many large companies grappling with big changes brought on by digitization. Many established corporations are increasingly turning to Silicon Valley to help their business grow, or slow their declines—sometimes spending heavily on small venture capital-backed startups that have strong traction with young consumers.

Especially where older industries are shifting rapidly, deals have piled up. Auto makers have become prolific investors and buyers of self-driving startups. Wal-Mart Stores Inc. has become one of the more active buyers of startups as it grapples with a shift to e-commerce, including a June deal to buy men’s online clothier Bonobos.

Several large firms have launched small Silicon Valley outposts and venture capital arms of their own. Often, though, they say it makes more sense to buy these startups than build a new brand or operation themselves.

The TaskRabbit deal is IKEA’s first foray anywhere near Silicon Valley. The privately held company—when it has bought anything at all—has tended to focus on forestry and manufacturing firm purchases..... IKEA intends to also learn from TaskRabbit’s digital expertise. Retailers and brands globally have been racing to capture shopper data in a bid to personalize their offerings and build customer loyalty.......The bulk of IKEA’s sales are still made in its sprawling out-of-town superstores that house everything from plants to beds. It has 357 stores across 29 countries. But it has worked to adapt to a rise in online shopping, rolling out home delivery and click-and-collect options. IKEA has also been opening small, centrally located stores situated near public transport that stock a limited range of offerings and are also used as collection points.

The company’s website had 2.1 billion visits in fiscal 2016, up 9% from the prior year. Earlier in September, it launched an augmented reality app that lets people place IKEA furniture in their homes. It has also souped up its product range, offering tables and lamps that double up as wireless phone chargers and bulbs that can be controlled wirelessly.

“As urbanization and digital transformation continue to challenge retail concepts we need to develop the business faster and in a more flexible way,” Mr. Brodin said. “An acquisition of TaskRabbit would be an exciting leap in this transformation.”
IKEA  TaskRabbit  gig_economy  home-assembly  mergers_&_acquisitions  M&A  Silicon_Valley  large_companies  brands  Fortune_500  start_ups  e-commerce  home-delivery  BOPIS  augmented_reality  urbanization  digital_strategies  retailers  product_launches 
september 2017 by jerryking
Best Buy’s Secrets for Thriving in the Amazon Age
SEPT. 18, 2017 | The New York Times | By KEVIN ROOSE.

Here are the keys to Best Buy’s turnaround, according to Mr. Joly:

1. Price, price, price

The most worrisome trend in big-box retail was “showrooming” .....To combat showrooming and persuade customers to complete their purchases at Best Buy, Mr. Joly announced a price-matching guarantee....Price-matching costs Best Buy real money, but it also gives customers a reason to stay in the store, and avoids handing business to competitors.

2. Focus on humans

Mr. Joly also realized that if Best Buy was going to compete with Amazon, which has spent billions building a speedy delivery system and plans to use drones to become even more efficient, it needed to get better at things that robots can’t do well — namely, customer service & customer experience....Best Buy fixed its internal product search engine. It also restored a much-loved employee discount that had been suspended and embarked on an ambitious program to retrain its employees so they could answer questions about entirely new categories of electronics, such as virtual reality headsets and smart home appliances.....Customers had always loved Best Buy’s Geek Squad.....sometimes, people needed help before they bought big and expensive gadgets. So it started an adviser program that allows customers to get free in-home consultations about what product they should buy, and how it should be installed....a pilot program last year, the service is now being rolled out nationwide.

3. Turn brick-and-mortar into showcase-and-ship

Best Buy’s online ordering system was completely divorced from its stores. If a customer placed an order on the website, it would ship from a central warehouse. If that warehouse didn’t have the item in stock, the customer was out of luck.....Mr. Joly realized that with some minor changes, each of Best Buy’s 1,000-plus big-box stores could ship packages to customers, serving as a mini warehouse for its surrounding area. Now, when a customer orders a product on Best Buy’s website, the item is sent from the location that can deliver it the fastest — a store down the street, perhaps, or a warehouse five states away. It was a small, subtle change, but it allowed Best Buy to improve its shipping times, and made immediate gratification possible for customers. Now, roughly 40 % of Best Buy’s online orders are either shipped or picked up from a store.

Best Buy also struck deals with large electronics companies like Samsung, Apple and Microsoft to feature their products in branded areas within the store. Now, rather than jamming these companies’ products next to one another on shelves, Best Buy allows them to set up their own dedicated kiosks. (Apple’s area inside a Best Buy, for example, has the same sleek wooden tables and minimalist design as an Apple Store.) It’s a concept borrowed from department stores, and it’s created a lucrative new revenue stream. Even Amazon has set up kiosks in Best Buy stores to show off its voice-activated Alexa gadgets.

4. Cut costs quietly

Almost every business turnaround plan includes cutting costs. Best Buy has used the scalpel as quietly as possible, gradually letting leases expire for unprofitable stores and consolidating its overseas divisions, trimming a layer of middle managers in 2014, and reassigned roughly 400 Geek Squad employees within the company. No public rounds of layoffs, which can crater employee morale and create a sinking-ship vibe.

Best Buy has also found more creative penny-pinching methods. Once, the company noticed that an unusually high number of flat-screen TVs were being dropped in its warehouses. It revamped the handling process, reducing the number of times TVs were picked up by a clamp lift and adding new carts to prevent TV boxes from falling over. The changes resulted in less broken inventory and bigger profits.

5. Get lucky, stay humble and don’t tempt fate

It’s lucky that the products it specializes in selling, like big-screen TVs and high-end audio equipment, are big-ticket items that many customers still feel uncomfortable buying sight unseen from a website. It’s lucky that several large competitors have gone out of business, shrinking its list of rivals. And it’s lucky that the vendors who make the products it sells, like Apple and Samsung, have kept churning out expensive blockbuster gadgets.

“They’re at the mercy of the product cycles,” said Stephen Baker, a tech industry analyst at NPD Group. “If people stop buying PCs or they don’t care about big-screen TVs anymore, they have a challenge.”

Mr. Joly knows that despite Best Buy’s recent momentum, it’s not out of the woods yet. To succeed over the long term, it will need to do more than cut costs and match prices. Walmart, another big-box behemoth, is investing billions of dollars in a digital expansion with the acquisition of e-commerce companies like Jet and Bonobos, and could prove to be a fierce rival. Amazon has been expanding into brick-and-mortar retail with its acquisition of Whole Foods, and is moving into Best Buy’s home installation and services market....
“Once you’ve had a near-death experience,” he said, “arrogance, if you had it in your bones, has disappeared forever.”
Amazon  Best_Buy  big-box  CEOs  turnarounds  pilot_programs  nationwide  contra-Amazon  brands  kiosks  cost-cutting  luck  Wal-Mart  Jet  Bonobos  pricing  showrooming  price-matching  customer_service  search_engines  in-home  BOPIS  Samsung  Apple  Microsoft  store_within_a_store  consumer_electronics  product_cycles  customer_experience 
september 2017 by jerryking
Nordstrom Tries On a New Look: Stores Without Merchandise - WSJ
By Suzanne Kapner
Sept. 10, 2017

Nordstrom Local, doesn't stock clothes.....it's a new concept as retailers across the U.S. are wrestling with how to best to use their physical spaces and attract customers who are migrating to the web. For department-store chains like Macy’s Inc., J.C. Penney Co. , Kohl’s Corp. and Sears Holdings Corp. , one answer has been to shrink their footprint by closing stores or experimenting with smaller ones......consumer habits are changing.....“There aren’t store customers or online customers—there are just customers who are more empowered than ever to shop on their terms,”...Nordstrom Local, scheduled to open Oct. 3 in West Hollywood, Calif., will span 3,000 square feet, far less than the 140,000 square feet of one of Nordstrom’s standard department stores. It will contain eight dressing rooms, where shoppers can try on clothes and accessories, though the store won’t stock them. Instead, personal stylists will retrieve goods from nine Nordstrom locations in Los Angeles, or through its website. The stylists can also pull together looks for shoppers through a “style board” app.

“Shopping today may not always mean going to a store and looking at a vast amount of inventory,” said Shea Jensen, Nordstrom’s senior vice president of customer experience. “It can mean trusting an expert to pick out a selection of items.”..In addition to manicures, Nordstrom Local shoppers will be able to order wine, beer, coffee or juice from an in-store bar, and those who place orders on Nordstrom.com by 2 p.m. can pick them up there that day. They will also be able to return items at the store that they bought online or from other Nordstrom locations. Tailors will be available for alterations or to help members of Trunk Club, an online clothing service that Nordstrom acquired in 2014, select fabrics for custom garments.

Other retailers have experimented with inventory-free stores, including Bonobos, the men’s fashion brand bought by Wal-Mart Stores Inc. over the summer. Stores such as Pirch, a purveyor of high-end home appliances and decorative plumbing, have taken the experiential route, inviting shoppers to bring bathing suits to test their $1,000 showerheads....the traditional retail store hasn’t changed much over the years. One hindrance, according to Doug Stephens, founder of the consulting firm Retail Prophet, is that Wall Street measures success by sales per square foot and other metrics that are becoming outdated in a world where shoppers still visit stores but increasingly make their purchases online.
Nordstrom  Nordstrom_Local  Macy  personal_stylists  BOPIS  Doug_Stephens  retailers  sales_per_square_foot  physical_space  experiential_marketing  small_spaces  curation  department_stores  inventory-free  e-commerce  store_footprints  downsizing  Bonobos  metrics  in-store 
september 2017 by jerryking
Mall Landlords Step Up Mobile Efforts to Woo Shoppers - WSJ
By Esther Fung
Aug. 22, 2017

Retailers are making progress incorporating the benefits of online shopping into the physical shopping experience, but consumers are still uncomfortable with location-based services that track their smartphones, according to a recent survey of 5,000 shoppers.

Faced with competition from online vendors, shopping-mall landlords and retailers have been trying to transform brick-and-mortar spaces with innovations such as click-and-collect services and other interactive shopping functions......“Retailers are figuring out click-and-collect over time and are making real progress toward omnichannel maturity,” said the report. Omnichannel retailing is a strategy of getting goods to customers seamlessly, whether online or in stores.

There has been a surge in the number of retailer bankruptcies and store closures this year, including many mall-based chains that are suffering from weaker mall traffic and competition from Amazon.com Inc.....According to the survey, a majority of shoppers aren’t comfortable allowing retailers to track their locations when they aren’t using the retailer’s apps or with changing messages on digital signs as shoppers pass by. Some 70% of the respondents said they weren’t likely to use retailer services that rely on location tracking via the phone when the app isn’t in use.
shopping_malls  landlords  retailers  BOPIS  omnichannel  bankruptcies  location_based_services 
august 2017 by jerryking
At Luxury Stores, It Isn’t Shopping, It’s an Experience - WSJ
By Christina Binkley
April 16, 2017

What do luxury retailers in urban areas do when they face heavy pressure from the internet? Make their stores an experience. The high-end stores of tomorrow won’t try to compete with online retailers on price or convenience. Instead, they’ll do what many luxe shops are experimenting with now—turning themselves into destinations that customers go to visit instead of simply shop.....Stores will offer human connections, entertaining discoveries and dining options. And instead of being designed to feature one kind of inventory, the stores will function like pop-ups—completely changing what they offer from time to time, or even sweeping products aside to host community events......digital-native shoppers will determine how stores look and function, particularly in cities, where online alternatives with two-hour delivery windows are already plentiful.....

“Selling things isn’t going to be obvious. It’s going to be about selling experiences,” says John Bricker, creative director for Gensler, one of the world’s largest architectural firms with a global retail design practice......In some cases, retailers go so far to create destinations that they don’t even try to sell their signature products. The Gensler-designed Cadillac House in the lobby of the car maker’s New York headquarters is an art gallery and coffeehouse, with luxe white sedans on display by the entrance. People wander in for free Wi-Fi, then get familiar with the car brand by examining the vehicles, says Mr. Bricker. (The cars can’t be purchased there; legally, one must buy from a dealer.)....The strategy of providing a total experience is also spreading to independent retailers that aren’t aiming solely at high-end customers......These shifts are being followed by mass retailers as well. The idea: to move beyond the big-box strategy of the past—where companies built giant stores that people would go out of their way to visit—and build specially tailored stores in urban areas where customers live......Target recently decided to invest $7 billion in renovating its huge suburban stores and building new small-format urban stores, in a strategy to use the large stores as distribution centers for digital orders while creating a network of small city stores that will be located within easy reach of urban dwellers, both for offline shopping and picking up or returning online orders.

Brian Cornell, Target’s chief executive officer, says products will be selected for local populations by store managers who place orders from a catalog—less pet food and more snacks and notebooks for a store near a college campus, for instance.

Target looked at stores like Story in forming the strategy. “We learned a lot about agility,” from Story,
retailers  e-commerce  luxury  customer_experience  millennials  experiential_marketing  localization  merchandising  pop-ups  digital_natives  galleries  coffeehouses  brands  personal_connections  Target  agility  small_spaces  big-box  BOPIS  distribution_centres 
april 2017 by jerryking
Amazon’s Living Lab: Reimagining Retail on Seattle Streets
FEB. 12, 2017 | The New York Times | By NICK WINFIELD.

While Amazon has never articulated the grand strategy behind its expansion into physical stores, analysts and tech executives believe its goal is to capture a bigger share of some forms of shopping — food being the biggest — that may never move entirely online....the most obvious reason the company tries out new ideas in its own backyard is that it makes life easier for corporate leadership to see them in action without having to get on planes. Executives closely scrutinize how customers use new stores and tweak them as they gather data....Amazon Go customers enter the store through a gate with a smartphone app and simply walk out with their goods when they’re done.....Seattle has long been receptive to new ideas in retail. REI, Costco Wholesale and Nordstrom are among the store chains that got their start here.....One of Amazon’s more puzzling retail experiments in Seattle is the Treasure Truck, a roaming delivery truck retrofitted with carnival-style lights and signs, from which customers can pick up items offered during flash sales through the Amazon mobile app. The truck, which seems like the offspring of a billboard and an ice cream truck, has sold wild mahi-mahi steaks, paddle boards and Nintendo game consoles.
Seattle  Amazon  retailers  reimagining  convenience_stores  flash_sales  AmazonFresh  BOPIS  pop-ups  Starbucks  Amazon_Go  bricks-and-mortar  bookstores  experimentation  e-commerce  cashierless 
february 2017 by jerryking
M&M Meat Shops expands offerings, changes name in bid to lure customers - The Globe and Mail
MARINA STRAUSS - RETAILING REPORTER
The Globe and Mail
Published Tuesday, Mar. 15, 2016
Acquired about 18 months ago by private equity firm Searchlight Capital Partner LP,....
"In November, M&M upgraded its website and click-and-collect e-ordering, which it has been offering for eight years. Shoppers order online and pick up at the store of their choice. The site has enjoyed a 40-per-cent rise in e-orders since the relaunch, Mr. O'Brien said. E-commerce purchases, at $65-plus each on average, are usually more than twice the value of in-store purchases, he added."
Marina_Strauss  meat  retailers  frozen_foods  CEOs  rebranding  M&M_Food_Market  BOPIS  e-commerce  private_equity  privately_held_companies  in-store 
march 2016 by jerryking
Same-Day Service for Online Shoppers: More Home Delivery, In-Store Pickup - WSJ
By ELIZABETH HOLMES
Updated Dec. 9, 2014

Retailers are poised with two get-it-now solutions. Shoppers can buy online and pick up in stores, the more widely available same-day option. Or, they can get same-day home delivery, the Holy Grail of e-commerce.

Once the domain of restaurants and florists, same-day delivery has expanded to tech giants like Google, and Amazon is experimenting with bike messengers and drones. Meanwhile, stores like Macy’s , Bloomingdale’s, and Neiman Marcus are getting in on the game, offering some online shoppers that same-day gratification, either at no charge or for a nominal fee....The more commonly offered option to buy online and pick up in store—known in the industry as “BOPIS”—is an important step for retailers toward “omnichannel” operations, or integrated online and in-store inventory.

Gap Inc., operator of Gap, Banana Republic and Old Navy stores and websites, began inviting Web and mobile shoppers last year to “reserve in store.” The shopper reserves an item and a specific pick-up location using one of the brand websites or apps. An employee picks the item from the selling floor and scans it to confirm the size and style. Shoppers receive an email or text when the order is ready....To make same-day delivery cost effective, Deliv looks to aggregate pickups and deliveries, says Daphne Carmeli, Deliv’s founder and chief executive. Sending one driver to pick up one package and deliver it in one hour would cost between $20 and $22. When the driver picks up and delivers two packages, those costs are halved. “It doesn’t take much pooling to get down to this disruptive price,” Ms. Carmeli says.
retailers  logistics  e-commerce  speed  delivery  home-delivery  Deliv  same-day  omnichannel  Macy’s  Bloomingdale’s  Neiman_Marcus  web  rooming  BOPIS  in-store 
december 2014 by jerryking

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