infovore + support   2

A note about Anushri's unavailability | Mutable instruments
"A day of support at Mutable Instruments’ is more commonly populated with “If you see a 100kHz square wave at this node, it means the integrator charges itself very fast, probably through the op-amp compensation cap only, not the external cap – check for a bad solder joint on C9” rather than “Have you checked that the power cord is plugged?” (though it happens). Furthermore, once kits get built, ideas of mods and firmware hacks crop up – all requiring expert guidance. All in all, the “support” role at Mutable Instruments is more like “product engineering – the lost levels” – and that’s why, following the introduction of a product – support can be done by no other than the designer of the instruments themselves…" Still, MI's products are getting increasingly lovely. I've always been tempted by a Shruthi, and the Anushri looks lovely.
mutableinstruments  electronics  diy  support  synthesizers 
november 2012 by infovore
Customer Service Romance - See Jayne
"I built a working prototype of a Customer Service phone bot that has personal issues she'd like to talk about and over time falls in love with the caller. She uses the tools at her disposal (discounts, upgrades, hold music, confirmation numbers) to communicate her feelings towards you as best she can." Hah!
robots  bots  phones  support  fiction  design 
november 2011 by infovore

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